SmartStyle reviews and complaints 1
View all 307 complaintsSmartStyle - bad eyebrow waxing and haircut
A quick pampering for myself while the kids are in school turned out to be a nightmare in hell. Around 11:34 yesterday I went into Smartstyle to get my eyebrows waxed and a haircut that took ten minutes or less. Every person receives a hair washing and conditioning that YOU pay for. (I did NOT get the washing). The lady sat me down with dry hair and used a flat iorn for a comb, needless to say my hair doesn't curl right and is zig zagged. My eyebrows well to be nice as my husband puts it "I have the look that I was in serious thought or constipated" because one eyebrow is twice the size than the other. The young lady did NOT give me a mirror to even check to see if I liked the results. When I replied that this was the fastest cut and waxing I ever received she told me she liked to stay on top of things. (I had NO clue about the eyebrow until late last night).
Today I went back and another young lady fixed my lopsided eyebrow that was twice the size than the other and commented that eyebrows was the other ladys specialty. (I hope everyone is cautious unless you want to look constipated). The other lady who righted a wrong was very friendly and made things right for free and she doesn't get paid for fixing other peoples booboos. I hope she finds another job soon!
The complaint has been investigated and resolved to the customer’s satisfaction.
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