Smartmart Saver - Gas Pass Rewards — Unclear terms and conditions
The terms and conditions regarding the issuance of the 30 day period between receiving rebate coupons is not made clear in the initial registration document sent to customers. I was initially voided from the program (later reinstated) because the company said they had "received" my coupon in the mail less than 30 days from the previous one. I had been told by a customer service rep that if I sent in the coupons before the 10th of each month, the coupons would be honored. When I was voided from the program the company rep said that was not the policy...the policy was that they had to receive the coupons in the mail 30 days or more apart from the previous one. How can the consumer know when the company receives it's mail?
After reinstatement, I've now been voided again, as they've said I went to 2 different gas stations, which is not true.