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1.4 50 Reviews

SmartBuyGlasses Complaints Summary

3 Resolved
37 Unresolved
Our verdict: If considering services from SmartBuyGlasses with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SmartBuyGlasses reviews & complaints 50

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ComplaintsBoard
V
6:14 am EDT

SmartBuyGlasses I have had a very unpleasant experience with buying sunglasses from this site

I have had a very unpleasant experience with buying sunglasses from this site. I have lots of experience with internet shopping, but this is something I have never experienced! I came across this site that seemed great and sold sunglasses for 40% less than the shops. I ordered a pair of Guess sunglasses at the beginning of July. This has a South African website address and you are led to believe that you are buying sunglasses from South Africa and they say delivery will be within "5 to 11 working days" (so how could they come from overseas?). Well, 3 weeks after ordering and paying for my sunglasses I received a phone call from a courier company in Jo'burg asking me for my email address so that they could send me the invoice for the customs dues I have to pay for these sunglasses (around R170)! Now, I know that when one orders from overseas, customs dues and VAT is usually charged, but NOT when you are ordering from a South African website where there is NO mention on the site that you will be charged customs. This is illegal. I wrote to them (there is no phone number on the site) saying that I would not be paying any customs, and after a few emails they replied agreeing to pay it, but said it would take a while as they had to contact their "distribution centre" and it would be much quicker if I paid the customs and then emailed them the invoice for a refund on the customs. I was not going to pay out any more money so told them they would have to pay it and deliver the glasses to me. 10 days later and still no sign of the glasses, and the tracking website info had not changed - it still said "attempted delivery - consignee not at home" (this was because I refused to pay the customs). I then asked for an immediate refund for the sunglasses, but am still waiting. They said that they have to contact the distribution centre again to recall the glasses and then refund me. They don't have to contact the distribution centre to charge customers for their purchases, so why do they need to contact them for a refund? The replies I receive from them are certainly not from South Africa! Even if it is not a scam (which I'm beginning to think it is after reading so many other bad reviews), their service is disgusting and it is totally unacceptable that I haven't yet been refunded.

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G
7:47 pm EDT

SmartBuyGlasses it has been the worst service that I have ever experienced

It has been the WORST service that I have ever experienced. I placed the order almost 2 months ago and though they said the service would take no more than 12 working days, I am still waiting for my glasses. they even told my that suppliers had the product on stock but they have been uncapable to deliver it (but totally capable to charge me the money the day after the purchase), they just have told me week after week during almost 2 months that I should wait longer. at the begining I was really patient becuase I wanted those glasses, however being wating for long time has gotten me really upset. This is the first time that such a thing has occurred to my regarding online purchasing; is a terrible service! specially when you consider that one of the most important services in on line purchases is the adequate delivery.

I strongly recommend you NOT to buy here at least you are patient enough to wait for a year.

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V
12:21 am EDT

SmartBuyGlasses I haven't received the refund or proof of the refund

I ordered a pair of sunglasses on 3.19. On 3.21 the money was taken out of my account. On 3.27.12 I received an email saying my glasses were discontinued and asking me to choose a different pair. I didn't want a different pair and asked for a refund. I then received another email asking me to choose a different pair, to which I replied stating once again that I did not want a different pair, I wanted my money back. On 3.29 I was told the money would be back in my account in 3-5 days. On 4.10 I still didn't have the refund, contacted them and they said it was already processed. I contacted my bank (who never has a delay on anything-when they receive it, it's done) and was told they haven't received anything concerning a refund from SmartBuyGlasses! So I contacted SmartBuy again and they said they would send me proof of the refund on 4.13. It is now 4.17 and I haven't received the refund or proof of the refund and am going through my bank to do a dispute to get the money back. So this is a great website if you don't mind paying and getting nothing in return.

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P
12:34 am EDT

SmartBuyGlasses already send more than 10 e-mails, and until now no one respond me

Very disappoint WEB-Site. Made my order, has been canceled by the company, and reaprooved again. Already send more than 10 e-mails, and until now no one respond me. Since 5 of April 2012, i request that my order to be canceled and a refund of my money, and until now, no answers to my e-mails or my money. My order is PT3040470365G...and nothing appens...since 03/29/2012 no one answers to my e-mails, neither the status of the order changes, from aproveed and in progresse...

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S
SBG service manager
cdqsf, US
Apr 17, 2012 1:05 pm EDT

I am truly sorry that there was a delay with our response to you. We have recently experienced a large increase in customer inquiries and are doing our best on a daily basis. We do strive to reply to emails within 24 hours however if you did not received an email there may be a possibility our response went to your spam folder (which happens from time to time).

I would like to inform you that we already refunded your money back to the account you used to place the order. Please note that it can take 2 or 3 days for your bank to approve the refund.
If you need a refund proof to check the transaction with the bank, please contact us by email at servicemanager@smartbuyglasses.com.

As you know, everything was resolved now; however, on behalf of SmartBuyGlasses, I would like to apologize for the inconvenience caused.
Best Regards,
SBG

ComplaintsBoard
H
1:39 am EDT

SmartBuyGlasses if you have a choice do not order from them

Ok so here are my problems with this company. I wrote many emails and customer service doesn't seem to be moving...

1) I received my ferragamo glasses. Wow seriously? You are going to tell me that these are authentic (And I was told by customer service in an email) even though that their is no authenticity certificate? I asked for an address to return them and after 4 emails I still don't have it even though jerome from customer service took the time to copy and paste the return policy (Which to me really is extremely misleading... Big letters 'smartbuyglasses 100% satisfaction returns guarantee' and then in small letter exchange...in what world an exchange is a return?). So still no email with an address and its been 5 days since the 1st email asking for a return address.

2) I was supposed to get a 10 % discount. I got confirmation (Twice) saying that it will be applied and that I will see it on my visa statement. After 2 email confirmations fro, jerome again... Guess what still no credit!

What a sham. I might as well throw my glasses in the garbage as I cannot even sell them on ebay since I do not believe they are real! If you have a choice do not order from them.

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O
7:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SmartBuyGlasses deception & no product & no refund

Awful. Nearly 2 months after I placed an order, they sent me the wrong pair, refused to send me a return slip (all the while pretending that they will send it in 10 mins) and are basically holding on to my money. I was up for an exchange and was very understanding to begine with but since then, (nearly 2 weeks) NOTHING.

DON'T SPEND YOUR MONEY HERE! YOU WILL BE CHEATED.

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Miniske
, US
Oct 11, 2012 1:59 pm EDT

Ordered contact lenses SIX weeks later nothing BEWARE!

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tedted
, NL
May 18, 2011 6:41 pm EDT

DON"T BUY HERE

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SmartBuyGlasses
, HK
Apr 26, 2011 12:13 pm EDT

Dear Orjiugo,

We are very sorry for the inconvenience.
We have been trying to contact you numerous times by phone and email since April 15 to resolve the issue, but haven't been able to reach you so far.

Please get in touch with us by email (our emails may have been trapped in your SPAM folder) or by phone so that we can find a satisfying solution for you,

You can email to servicemanager@smartbuyglasses.com directly, my colleagues will make their Top Priority to solve this case.

We look forward to hearing from you.

Samuel, SmartBuyGlasses

ComplaintsBoard
Z
12:42 pm EDT

SmartBuyGlasses buyer beware

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.

I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.

After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.

I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.

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Psycho
, US
Jun 21, 2014 6:48 am EDT

I placed the order on the website www.smartbuyglasses.co.za 10 weeks ago, and I got only one confirmation email from them. Afterwards I received another email, where they told me that no payment was received from me. It was lie and ###. My payment was prompt and money went quickly. The rep informed me that they would ship it until I would provide them money. Total scam, so don’t buy from them and post comments about your experience with this company.

ComplaintsBoard
K
3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SmartBuyGlasses item not shipped, no refund

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.

I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.

After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.

I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.

Thank you.

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C
2:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SmartBuyGlasses Scaming for ID & Proof of residence after taking payment

This is what they sent me after I waited for two weeks and never heard from them.

Please be advised that we have checked in our system, and we received a CAUTION message from World Pay. Recently we met some fraud cases, so we are investigating all the CAUTION cases in the World Pay system. We apologize for the inconvenience, but we still need to see some proof of the cardholder’s identity and the reality of the billing address. You could show us your identification, driver’s license or passport by scanning or faxing it to us. Your cooperation and understanding is much appreciated. We look forward to receiving your response.

I CALLED MY BANK AND THEY ADVISED THAT WHAT IS ASKED FOR IS NOT CORRECT AND THAT THE PAYMENT HAD GONE THROUGH WITH OUT A PROBLEM AND THEIR ACCOUNT CREDITED THEIR REQUEST IS MORE LIKELY COLLECTING INFORMATION FOR IDENTITY FRAUD.

I ASKED FOR MY MONEY BACK - NO RESPONSE.

Stay away from all their international sites - they are scammers.

Read full review of SmartBuyGlasses and 3 comments
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Smartgirlp
, US
Aug 23, 2016 7:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. This company is a fraud.

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Smartgirlp
, US
Aug 23, 2016 7:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Its a fraud. I agree.

F
F
Frankpug
, ZA
Jun 02, 2014 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That is so bad! As of today, I'm skeptical that Smartbuyglasses even exists. I have spend one whole day sending emails regarding them trying, through their courier to make me pay customs duties! I ordered from South Africa for delivery in South Africa, and the parcel gets sent directly to me from Hong Kong with a bill for duties! I will not accept the sunglasses and will not pay duties for something I didn't import! I have never heard of such a thing! The worst thing is that I cannot get a response from any place. Not email, not Facebook. Nothing!

ComplaintsBoard
M
9:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SmartBuyGlasses misdescriptions

I bought a pair of sunglasses on line and the next day the money was taken out of my account. On their website it states that delivery will be between 5-11 days, I thought this was longer than most companies and considering the delivery charges were one of the highest I had ever paid.

Now a month and a week later I have nothing, I have emailed several times to find out where the glasses are and all I have had in return is an automated message saying they will be despatched in 4-5 days, and still nothing. I have tried calling the 'toll free number' and again just an automated message. No one responds! I just want my money back now but cannot seem to get through! I'd suggest paying a little extra and buying from a proper professional company.

Read full review of SmartBuyGlasses and 8 comments
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stllp
, US
Feb 03, 2020 8:49 am EST

they said that the delivery was going to be on 1/27/20 and now they said they are delayed. I have been waiting over a month?

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ezyray
, NL
Oct 16, 2019 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered mid September still no item after more then a month. Apparently it has shipped from China. The website looks like a local company but this is all make belief. Items aren’t in stock and lead times are unrealistically long. I’m a bit worried when reading reviews that others have received fake items, that would be the cherry on the cake ...

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Noneuknown
, CA
May 15, 2019 2:50 am EDT

Got fake item, plastic and NOT as advertised. Took over 4 weeks and multiple e-mails to receive the wrong fake product. Full refund NOT done as advertised even after paying for return postage fee. Save your money and your stress DO NOT PURCHASE ANYTHING FROM THEM.

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NASEEM iqbal
, GB
Apr 30, 2019 3:05 am EDT

I placed order on 16 April 2019 am still waiting for my order. Plz let me know as soon as possible

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Sampat Kumar
, US
Feb 11, 2019 2:57 pm EST

I have placed an order for sunglasses with the below order id:

Order Number : IN0479851021G
DateofOrder: [protected]:15

It shows the product has been discontinued after the purchase of product. Tried to reach back the customer service for refund. No response after multiple mails.

H
H
Hannukkah
, US
Nov 12, 2018 12:50 am EST

The company is bogus and does not deliver the items. You cant trace it as it has outsourced the customer service and operates from Hong Kong

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BA2
, SG
Oct 22, 2018 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SG0387426702G is my order number.

Customer service is not helpful, they are unable to deliver on time. Generally insensitive to the customer requests.

I escalated the need to ship the product quickly however the customer service wasn't very helpful.

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Muthuchamy
, IN
Sep 10, 2018 7:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I placed the order (IN0388283502G) on 30/08/2017. There was a delay in packaging due to availability issue. Finally my order was shipped on 21st September. I didn't received my glass yet (10/10/2017) and it mentioned in the tracking web page that already delivered.

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SmartBuyGlasses Customer Reviews Overview

SmartBuyGlasses is a leading online retailer of eyewear, offering a wide range of designer glasses, sunglasses, and contact lenses. The website has received numerous positive reviews from satisfied customers, praising the company's exceptional customer service, high-quality products, and competitive prices.

One of the most significant advantages of shopping at SmartBuyGlasses is the extensive selection of eyewear available. Customers can choose from a vast range of designer brands, including Ray-Ban, Oakley, Gucci, and Prada, as well as more affordable options. The website also offers a variety of lens types, including prescription lenses, polarized lenses, and transition lenses.

SmartBuyGlasses is also known for its exceptional customer service. Many customers have praised the company's fast and efficient shipping, as well as its hassle-free returns policy. The website also offers a virtual try-on feature, allowing customers to see how glasses will look on their face before making a purchase.

In addition to its excellent selection and customer service, SmartBuyGlasses is also known for its competitive prices. Customers can often find designer glasses and sunglasses at significantly lower prices than they would pay at a traditional brick-and-mortar store.

Overall, SmartBuyGlasses is a highly reputable online retailer of eyewear, offering a wide range of high-quality products at competitive prices. With exceptional customer service and a hassle-free returns policy, it's no wonder that the website has received so many positive reviews from satisfied customers.
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Contact SmartBuyGlasses customer service

Phone numbers

1888 359 9292 1800 320 660 More phone numbers

Website

www.smartbuyglasses.com

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