Smart Travel Incentives Inc. / They charged us for cancellation and no full refund provided
We booked trip from the company Smart Travel Incentives Inc. After 4 days we cancelled our trip and asked to provide refund. It was mentioned on the website that they could provide full refund if the customer cancelled his/her order within 14 days. We did everything on time, but these jerks didn’t provide full refund. They charged us for the cancellation. WTF? I wonder if there are other people, who had the same experience. Can you provide any advice or help?