Smart Shoppers Savings Club / billing and won't cancel
I received a phone call that if I joined the Smart Shopper Savings Club, I would receive a $100 Target gift card in my information packet. I was charged $3.95 for the first week. I was charged again the second week. I called to say that I had not received a packet and wanted to cancel the membership and receive a refund. They talked, talked, talked, talked, and said they would send another packet. I waited another week. No packet but another charge. When I saw the 4th charge on my account, I called again to cancel. They talked, talked, talked, made offers, blah, blah, blah. I asked SEVERAL times for the supervisor and was FINALLY transferred. She talked, talked, talked, same scripted text over and over. Offered to refund $1.98. Said I had passed my initial review period and they wouldn't refund anymore. IT HADN'T BEEN 30 DAYS AND I HADN'T RECEIVED ANY PACKET TO USE THE SERVICE. I told the Customer Service Manager that I wanted a FULL refund of all charges or I would make sure EVERYONE I KNOW hears about their theft! She finally agreed to cancel my account and give a full refund of all charges.