Smart Game Shopper / Worong Product Received/Customer Service
I ordered a Wii game as a gift for Christmas - when it arrived yesterday in the mail, it was the correct game, but for the incorrect system (XBox 360). When I notified Customer Service they notified me that I would have to go to the post office (this time of year-seriously?), mail the incorrect item back, billing would receive/research it and then they will send me a new one - in the meantime...it will not be here for Christmas! So, I have to deal with the headache of the post office this time of year, pay for shipping it back (said I can write a note to get that refunded, but doubtful after what I've seen so far), wait for it to be researched and be out the Xmas gift for my family! WOW! Why could they not issue a Call Tag # (which would eliminate me paying for postage & going to the post office), track it for verification and expedite the game to me in time for the holidays?? Worst customer service that I've ever encountered. It was not my error, but I am the one having to pay for the consequence!