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Smart Choice Furniture Auburn

Smart Choice Furniture Auburn review: Product purchased and abuse and non refund

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7:06 am EST
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On the 09/09/15 I purchased a table from Pier Salesperson / Owner at Smart Choice Furniture Shop B07 Auburn Megamall 265 Parramatta Rd Auburn NSW 2144 phone [protected]. Invoice 0050383 amount $1449.00. The Table was delivered on the 18/12/15, on inspection and assembly by the authorized delivery & assembly guys', the base and mid-section of the table were not compatible and the drill holes for the bolts were not aligned. The assembly guy's called the store and relayed a message to me that there was nothing they could do and I would receive a call from the store staff and advise me on the problem, my boyfriend and I were both in discussion with store staff to have this resolved. After unwrapping the table top I noticed it was the wrong color, we ordered a white top and got a green top. After several days of calling the store, and the table being unassembled in the middle of the living area I was not getting any answers or results. Adding to the above issue the table was not in new condition and not like the floor display. I requested a full refund and the table be returned. The staff told me I deserved a full refund but it was up the owner Pier. This went on for several days and eventually I received a call from Pier. He proceeded to yell at me and refused to let me talk. Said he would not give a refund because the table was unpacked, I told him it was his guys that unwrapped the Table but he still refused to listed or allow me to talk. He verbally abused me calling me a fu*^#ng stupid woman and hung up. My boyfriend and I were appalled by this behavior and abuse. We paid for a courier company to deliver the table back to the stores warehouse costing us over $300. We have requested several times to have answers on our refund however have had no reply. This was expensive for us and ruined our Xmas.

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