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Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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1:00 pm EDT
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Telkom SA SOC smart broadband uncapped wireless order

On the 01-04 i went on the Telkom website because I needed an uncapped LTE connection plan that my family and I could use. While on the website I searched for my address to see which offers I could qualify for. It was confirmed that my area was covered for LTE and the Smart broadband Uncapped Wireless deal was displayed on the same page.
Below the offer there was a "order now" tab, i followed the process and completed my order online. I received an SMS stating that somebody would contact me within 48 hours and two days later i got an SMS confirming that the application had been approved during the pre-vetting stages. On the 25-04 i followed up on the order only to be told that I do not qualify as I am not near a Telkom tower, this was not stated online. I was also told that i did not bid for the deal which is nonsense as there was no mention of a bid online. On the website i was told that the person who was to contact me would just confirm that i want to proceed with the order and then have it delivered and installed in 5 working days. I have not received anything, please get back to me as i am not happy about this!
As you can see from the attached screenshots my area does have LTE and the website would not allow me to order the product if an areal search proved otherwise. I would like the deal to be honoured as i did everything right

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2:04 pm EDT
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Telkom SA SOC new adsl contract

Good day. Please supply feedback on the installation requested in beginning March? Ref [protected]

This Messenger msg was sent to Telkom on the 2/04/2017. 2 weeks before above message I again tried to get feedback on the progress and was even given the following reference number AI2735867.

What I'm having difficulty is that no-one can give me any feedback relating to where we are in the process, how long it will take and who I can talk to.

I questioning how serious Telkom is about customer service, if they cannot even look after a prospective client...

Kindly inform me how long will it still take to sort out?

Jeandre van Schalkwyk
[protected]

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5:55 am EDT
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Telkom SA SOC refund for the product that I never received

I have placed an order on the 21st January 2017 for Hauwei P9 lite from Telkom mobile 10213, which was never delivered to me, they deducted from my account R199. I have called Telkom since February cancelling and requesting my refund which I haven't got anywhere. please assist me, I am really tired of being put from pillar to post. can I just have my money back, please!

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2:46 am EDT

Telkom SA SOC data usage

I am incredibly angry.
For years we had an ADSL line which worked perfectly. Then in December 2016 we started having problems connecting to the internet. Technicians came out and told us the line was faulty and could not be repaired. So I proceeded to joiun up to LTE on number [protected]
I purchased 50GB prepaid data for R 1799.00 in the latter part of January 2017
At the beginning of April 2017 I received a message that I was OUT OF BUNDLE
That is absolutely ludicrous as I only use the internet for emails, banking and an occasional Facebook update.
You have robbed me blind. I want you to prove to me that I managed to use 50GB of data in 2 months.
I have no children and it is only my husband and myself using my computer. He uses it almost never as he has his own internet in his office which is on the same property.
I have no reason to use it extensively as I have an unlimited contract on my personal cellphone

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1:43 am EDT

Telkom SA SOC adsl line

Four days ago my adsl line was connected and the agent Johannes Makhanya who came to instal it told me it was active when he left. The 4mbp line was not active as whe. I tried connecting the connection was poor
I called the technical department at telkom and dealt with Brendon who told me the speed of my line was 300kb/s which means that I need to call the sales department to get my line active. I called them the next day (25 April) and i was told to call back on the 26th as lines are activated within 48hrs and they cannot help me. Today, 28 April i called the sales department at 8am and dealt with Nthasi Thabana and the call lasted 28minutes in which she first pulled the wrong information and called me Jennifer and told me i had a soft cap line, i gave her my Id number again and she pulled and only then verified my credentials. She told me that my order was stuck and she has to send it to IT department and she does not know how long it will take for them to activate my line. I asked for her supervisor and she told me the supervisor is not available and she does not know when they will be available. I asked for a reference number and she told me that they as a department do not have reference number which does not make any sense as I will not be able to follow up correctly on the progress of what she said she would do! This is highly frustrating as Im the one who will still be liable to pay for a full month when Telkom has not delivered an active line and that will not be considered! I need this fixed urgently!

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1:37 am EDT
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Telkom SA SOC account

I have an ongoing issue from October 2016

Account no [protected]
Service ref [protected]

I joined debtsafe last year October, I entered telkom as one of my creditors and the review was accepted by telkom advising to convert my number to prepaid as contract was being cancelled prematurely because debt is being paid off by debtsafe, telkom received the request to convert my number but up until today I am still waiting on my number, this number is being used for job purposes and everything is registered using this number my life is on hold yet telkom is receiving their money as per agreement . No one is taking ownership at all below is my recent interaction with telkom and I'm still not assisted
Roxanne Diegaardt (RL)

Apr 24 (3 days ago)

to me

Good Day Yolisa.

Hope this mail finds you well.

Regards

Roxanne Diegaardt
Customer Service

Contact us on: 081180

http://www.telkom.co.za/Emailers/Business/2014_Telkom_Top_to_Top_Engagement/logo.jpg

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Yolisa Jakavula

AttachmentsApr 24 (3 days ago)

to Nadia, yvette, Roxanne
Hello Roxanne

Please find attached Acceptance from telkom and payment plan
please also find screen shot of payment now can I please get my number unsuspended
Inline image 1
2 Attachments
Yolisa Jakavula Apr 25 (2 days ago)
Hello Roxanne any update on this ?
Yolisa Jakavula

10:36 AM (21 hours ago)

to Roxanne
Hello Roxanne its over 48 hours now and yet i have no update coming from Telkom or you if I don't have an update by close of business today I will be taking this further and the focus will be with your dishonesty.

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7:31 am EDT

Telkom SA SOC Line being down at my residence for 6 weeks

line down down due to burnt cable for the above time period and i have probably called your call center about 15 times .
Consultant says it is being escalated or we are waiting for the cable.
I asked for the supervisor today and was given the same excuse.

This is just poor service with the supervisor not being helpful.
She then wants me to rate Telkom and in simple words a disaster.

My I'd no . [protected]
Line . [protected]
Line at my medical practice [protected]
Mobile [protected] or [protected]
Email. [protected]@gmail.com

It is about time someone from Telkom takes accountability and responds to me.

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6:53 am EDT
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Telkom SA SOC adsl line

We have applies for a adsl line simce 1 April 2017... Every day we need to contact telkom to follow up.on our order... Weve been told the line wasbstolen and needs to be replaced... A technician from meyerton contacted us on the 20th o inform us telkom is lying the cable has not yet been connected... We then on the 24th met with the tech at a shop and he informed us the cable has now been installed and connected and he is waiting for the order from telkom...we contacted telkom again on the 25th where we were informed that they are sill busy wirh the cables... And we need to wait for sms from telkom...on the 25th again we walked into the technician Wessl who said the cable is in all is in orser and he is still waiting for the call centre for the order...we are running 2 bisiness from home and this far we cannot do business as its all online based... Telkom yet again informed us we need to contact the 10210 nr which we did and were told to contact 10213 again... After this they told us to contact 10210 they will assist ...and now this is going on...this must be the worst service ever from telkom as no one can even give us the correct contact details to solve our issue... We are on the 25th time 13:47 and yet again telkom tells us that it is still with the cabling devision and refuse to give us any contact details... We would like to know from telkom when will this issue be resolved it is nearly month end and we need to pay debts ...is telkom going to cover our debts etc for this month due to lack of servic... We wont even rate telkoms services at all... So please telkom my nr is [protected] maritza van wyk... Please contact us asap ... Were really getting upset with the services from telkom... Everytime we get a date for installation no one pitches or every consultant has a different story but the technician is even willing to show and proof thay the cable has been installed...were based in henley on klip near meyerton...

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2:42 am EDT
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Telkom SA SOC telkom mobile contract suspended

It is unacceptable that reconnection takes 14 working days. How do I go about to do this faster. I am self employed and will never choose the 1st of a month to have a debit order go through my account but they keep putting it through on the 1st and when I paid it in full this month on the 4th they charged a R105 fee for the debit order that did not go through which I did not know about and now they suspended the line for that R105. How can I get the line reconnected faster after paying the R105 without having to speak to people that can not do anything about it? I need assistance in this matter or I will cancel all contracts and take it over to another provider.

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Jaco Swanepoel99
, US
Jun 21, 2017 12:30 pm EDT

I agree. My account is just suspended after a debit order has been taken from them 6 days ago. They state they can't see it on their system. How is it even possible ipf they take a debit order that they can't see it. Now because of their fault I'm stuck 14 days with no cellphone connection. I'm an HR manager at a company thatis situated on different sites. Now if someone needs me urgent there is no way to communicate. We mainly communicate through e-mail as it is more proffesional and there is proof of communication. But I will ensure that we will end all of our Mobile contracts with Telkom and get another accurate provider.

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8:13 am EDT

Telkom SA SOC accounts / faults

We have been handed over to a collections company MDB by Telkom. I have tried my utmost explain and have send the detail as below to both Telkom and MDB. Neither of them could give a damn. I am being bombarded with threatening emails on a daily, yes daily basis, still no one bothers to look at the state of the account:

I’m going to try my best to make sense of the matter

• Invoice dd 04 November 2016 R714.90
This invoice charges in advance 04/Nov – 03 Dec fixed usages;

Telephone line R165. 79
DSL Faster R262.28
Forward Call’ R 4.39
Home Uncapped R250.88
Total R683.34

Our Lines were stolen 17/11/2017 and same was reported on that day Ref 175CRK171116

So there should be a credit for this invoices for days that we were without the line being from 17/11/2016 – 04/12/2016 = 18 days

This invoice was however paid in full

• Invoice dd 04 December 2016 R842.95
This invoice charges in advance 04/Dec – 03 January 2017 fixed usages;

Telephone line R165. 79
DSL Faster R262.28
Forward Call’ R 4.39
Home Uncapped R250.88
Total R683.34

We were still without lines
This invoice should be credited in full

• Invoice dd 08 January2017 R 598.48
This invoice charges in advance 04/01 – 03 Februar 2017 fixed usages

Telphone Line R165.79
DSL Faster R262.28
Forward Call R4.39
Home Uncapped R250.88
Total R683.34

Still without lines
This invoice should have been credited in full

• Two credit notes passed R432.46 & R518.95. for which dates are these credits? They don’t amount to any of the debits? Perhaps you get better joy from them, they do not assist me.
• Their records should also reflect numerous requests and follow ups
• In conclusion I think Telkom owe me.

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6:15 am EDT
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Telkom SA SOC a new telephone line has been routed over my house to my neighbour's house

I was not contacted by Telkom as to the acceptance of the route and I would like the line removed - this part of the roof of my house is considered as a deck and the line restricts the use of my roof - in addition it creates a hazard for anyone on the roof for whatever reason. neighbour's address is 89 church street prince albert western cape outh africa

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5:39 am EDT

Telkom SA SOC very bad service and false information

Last week I put a bad review on for telkom on Hellopeter due to bad service - nothing has been done about it and I have received no response - only message that says they are aware of my complaint etc but no follow-ups, feedback or anything.

Eventually I got help and placed an order online. I was not given a reference number but received an sms as confirmation that my order was received. I was contacted on friday by two agents - my details were confirmed and I was informed numerous times that calls are recorded and that my order number will be sent to me. the second agent said that i should receive an order number by 15:00 friday afternoon. Today (Monday) I contacted them again online and updated them and asked them to check for me the status of my application and the order number. after a long wait, they informed me that they cannot pick up an order on my id number - in other words - my entire order that was placed and all my info was lost - I need to start again all over. They also now say that landline rental has gone up to R199 per month. I informed them that they should go pull the recording, that I was told it's R189.00 per month and that when i applied, the website also said R189.00 per month. now all of a sudden they changed the website to R199.00 per month. The rule of thumb is that the customer pays the price on the shelf - in this case there is a voice recording to prove it - they don't care. The whole chat is below:

You are currently being assisted by Nokukhanya Mbesa

11:32:57 AM) Nokukhanya> Thank you for contacting Telkom Residential FixedLine Sales/Billing, you are chatting to Nokukhanya, how may I assist you?
11:33:17 AM) (u'Samantha Nell', )> I applied for a telkom landline installation last week.
11:33:30 AM) (u'Samantha Nell', )> the next day I got a call and they confirmed my details.
11:33:55 AM) (u'Samantha Nell', )> They said on friday I will receive an order number but I still haven't received anything.
11:34:24 AM) (u'Samantha Nell', )> Could you possibly check what the current status is of my application and if there has been an order number released?
11:34:45 AM) Nokukhanya> Please verify your ID number.
11:34:54 AM) (u'Samantha Nell', )> [protected]
11:35:15 AM) Nokukhanya> Thank you.
11:36:33 AM) (u'Samantha Nell', )> Thank you for assisting me.
11:37:50 AM) (u'Samantha Nell', )> are you able to retrieve any information?
11:38:07 AM) Nokukhanya> Please remain on the chat while I still check for you.
11:38:08 AM) (u'Samantha Nell', )> I was unfortunately not given a reference number after applying online.
11:38:16 AM) (u'Samantha Nell', )> alright, thank you
11:44:16 AMNokukhanya: There is no order placed under your id number as yet on the system.
11:44:30 AM You: that is strange ...
11:44:47 AM You: how can we go about in having it done?
11:48:20 AMNokukhanya: What was the order for?
11:49:24 AM You: a Telkom Landline to be installed. A lady called me from number [protected] at 11:00 on friday and then a little later a man phoned from [protected] to my husbands phone.
11:50:08 AM You: I will be using the lines to be installed for internet usage through afrihost and there have never been any lines installed at my home.
11:50:34 AM You: the lady whom I spoke to confirmed all my details and then explained the terms and conditions to me.
11:51:00 AM You: she said all calls are recorded so surely the call can be pulled in order to verify everything...
11:53:14 AMNokukhanya: On our side we are not able to pull out recording.
11:53:28 AMNokukhanya: However I can place the order for you.
11:53:51 AM You: Ok but does this mean that I need to do everything from scratch again?
11:54:19 AM You: It doesn't make sense how all my information and my order that I placed on Thursday online has just been lost
11:54:29 AMNokukhanya: Was the order for a standard landline rental at R199.00 pm with once off installation fee of R727.95 once off after installation. Yes you will need to do everything from scratch.
11:54:51 AM You: Yes it was for that. they however said R189 per month.
11:55:33 AMNokukhanya: Online orders are placed and handled by a different department and we can only see the order on our side once they have placed the order. No landline rental has gone up to R199.00pm
11:55:57 AM You: I am really appauled that my entire order and everything has just been lost. I have lost 2 working days now, .
11:56:48 AM You: Thats a problem to me as I was informed on recording that it's R189.00 per month. and the internet said R189.00. You are aware that I can detest this as false information has been given to me?
11:59:51 AMNokukhanya: On my side i wont be able to speak on the behalf of other agents but can only advice you of the process and the charges for the landline rental.
12:00:07 PM You: The rule of thumb is that the price on the shelf is the price the customer pays, if this is a problem then I will just consult a lawyer regarding the advertised price.
12:00:30 PM You: Im surely not going to be done in.
12:00:51 PM You: but anyway, can we please get this done asap as I cannot lose anymore time, it is very urgent.
12:04:03 PMNokukhanya: Please log onto the link as the website does state that landline rental is R199.00pm
12:04:08 PMNokukhanya: https://secure.telkom.co.za/today/shop/home/plans
12:04:54 PM You: Yes today but I applied Last week thursday, it showed R189 plus on a recording which telkom can go and pull I was informed that it will be R189.00. I will consult my lawyer and they will request telkom to draw the recording.
12:05:24 PM You: You can also add the communication that I will consult a lawyer and telkom will be liable for lawyer costs for misleading me.
12:06:12 PM You: I have an sms that I received after I applied as written proof that i applied on Thursday.
12:08:17 PM You: but neverless, I will consult my lawyer, as well as hellopeter and the facebook page and take this matter further regarding the price that was given to me. I just want to get this application and order processed because I cannot waste anymore time and days on this.

The entire chat then just all of a sudden closed after the agent asked me if i want to place the order or contact my lawyer first. I now had to reconnect AGAIN and ONCE AGAIN wait almost an hour to speak to somebody AGAIN and have to AGAIN explain everything AGAIN from the beginning.

I am so shocked that Telkom treats people like this and that they just don't give a damn! I truly hope that one of these days somebody will open a company that does the same as what telkom does, I am sure everybody will move just to get better service and then telkom is in deep trouble.

I am also quite sure that absolutely nothing will be done about my complaint here which will just fuel my case against telkom in court - so carry on with this Telkom - you are making things worse for yourselves.

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1:12 am EDT
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Telkom SA SOC paid for mobile data, got charged, but did not receive data

We have an ADSL line in Knysna [protected]) to which a free Telkom Integrated Data SIM card was linked in early 2016. Up until 01 April 2017 Telkom allowed its customers to use the SIM card towards their ADSL data allowance (in our case 100 GB) without limitation.
From 01 April customers are only allowed a total of 2 GB/month mobile data towards the fixed line allowance, everything over and above needs to be topped up and paid for.
We arrived in Cape Town on 20 April and topped up with 10GB for R499 as we are dependent on Internet access and new the 2GB woud be depleted soon. We paid with a Std Bank Master Card and the amount reflects as a debit in our statement. However, instead of showing the 10GB purchased in our usage profile it reflects as 0.01 GB, which means that Telkom allocated (probably by mistake or typing error) 100 mb for the R499 we paid instead of the 10 GB.
I have subsequently tried to get help, having to talk/chat/e-mail our way through 12 Telkom agents, who all bar one told us it was some other departments problem, not theirs, so I got bounced back from sales to mobile to ADSL and no-one could help. I have been busy trying to resolve this from 8.00 am to 12.00 without getting any further.
Only one person on 21 April in the sales department spoke to a superior and said someone would come back to me on the day, which never happened. They gave me a reference number 2033637.
We desperately need to have internet accesss and our free allocation of 2GB is running out fast, while we never got the 10 GB we paid for.
Can you help please?
Many thanks.
Sincerely,
Claudia Richards (account holder)
ID [protected]
Fairmile Drive, Thesen Islands, Knysna

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3:14 am EDT
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Telkom SA SOC adsl 4 meg line

My telkom line is now down for 28 days being phoning every 2 day for information but don't get any results. My line number is [protected] what can I do to get this line fixed.

The fault has being logged since 25 March 2017 and telkom ref number is as follows 402CRK250317. I tried to add home number in the required field but can not do it as mentioned above private home number is +[protected].

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Update by Jan Spies
Apr 24, 2017 3:20 am EDT

Home Telefone number +[protected]

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9:54 am EDT
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Telkom SA SOC debit orders

Good Day

I would like to submit my complaint regarding the debit order on our Telkom mobile account. The bank account we use is not an active account so we will specifically deposit money into it close to the end of the month when our debit order is scheduled to come off - which is the last working day of the month.

I see in both January and Februay 2017 attempts were made on dates earlier than scheduled, resulting in bounced debits due to insufficient funds available at that time.

In February the debit went off successfully on the 27 February. Then a second debit for the SAME amount was attempted on the 1 March which was rejected. Then a THIRD attempt for the same amount PLUS debit order rejection fee was made on 15th March. This resulted in me receiving a daily SMS stating that my account was in arrears - 10 consecutive days - 10 SMS's. I took the matter up, emailed my bank statements through highlighting areas of complaint and clearly showing where the Feb debit was successful. The matter was handed over to a nameless someone on the 28th March and TO THIS DATE - no one has phoned me to discuss or resolve the matter. Despite numerous telephone calls by me to your call centre! This has of course resulted in my end of March debit order bouncing due to Telkom attempting to take off a higher amount than they should have. Seriously! What a [censor] up.

Your call centre staff can only repeat the same scripted information to me and try to placate me that the matter is being attended to. I have spoken to a supervisor who was able to understand my dilemma and said he would speak to whomever was handling my case and get back to me... but guess what...NOTHING. Oh, I forgot to mention that three days ago my service was suspended. I am furious at the absolute LACK of communication and incompetence in attending to this matter. On a scale of 0-10 you are currently sitting at a big fat ZERO and would I recommend Telkom to anyone? NO.

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8:35 am EDT
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Telkom SA SOC smart broadband wireless 10gb

I purchased the above in September 2016 via a call centre agent (Order: MT-[protected]-1). Everything arrived and in working order. In October 2016 I received a call from Mohamed Sohail informing me that they had a new special running on the 10GB Peak + 5GB Night Surfer product. It was cheaper than what I was paying on the one I had and it gave more GB so I accepted (Order: MT-[protected]-1). The agent then said that all I needed to do was just cancel the old contract when the new device arrived and that I did not need to return the old device (I still have it in the original box). I did as instructed by emailing my cancellation form in. I then went overseas only to find out upon my return in January that I had been billed for both products. I phoned the call centre who firstly put me through to various people and was eventually told that I needed to go into a Telkom shop to have the issue sorted out. I then did this (Somerset West Mall Branch). No one there could help me but they said they would get someone to contact me, which they did and they said they would have it sorted out in no time. Another month passed and I was billed again and again and again for two products, of which one I only used for one month. I have made numerous calls only to be told that someone will deal with it, when I lost my temper and insisted on speaking to a manager I was told no one was available but Aphiwe (not sure on the spelling) would contact me, which they did not. I even received a phony email address to which I was requested to email to follow up my query with [protected]@telkom.co.za I am sick and tired of making these phone calls and no one gets back to me or helps. I received another double bill yesterday. Case numbers are [protected] / [protected].

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4:33 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Telkom SA SOC - billing and debiting issues - exorbitant charges

I have a Telkom mobile account. They charge me R200.94 if my payment is made a day late or when the debit order goes off on the last day of the month but don't show on their system by statement run, they charge you R200.94 again On 28 February 2017 a debit order went off on my account for R349.00 (my monthly payment) this is all fine. Then on the 1st March...

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3:02 am EDT

Telkom SA SOC billing account

Good day
I have an account with Telkom Mobile, comprising of 2 cell phones and a router.
Since December 2016 Telkom I have been experiencing problems with regards to billing. Its either they deduct funds on the wrong date or deduct an incorrect amount; then later threaten me with blacklisting and suspending my line. E.g., they would deduct on the day before I get paid.

In March 2016, instead of deducting R1805, 26 they only took R799, 00. I called them to rectify this and the call centre agent told me that the balance of R1006, 26 will be added to the April bill.
I then stayed with that knowledge that in April my bill will be R1006, 26 extra, and indeed on the 13th April 2017 an amount of R2939.68 was deducted from my account (which included the R1006, 26) from March.
To my surprise yesterday (20/04/2017) my line was disconnected without any prior notification, and when I called Telkom I was told that it was due to non-payment.
I request some assistance in resolving this issue and getting my line operational again.

Kind regards
Telkom reference number: [protected]
Thabo Letsoalo
[protected]@gmail.com
[protected] / [protected] / [protected]

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6:33 am EDT

Telkom SA SOC incorrectly billed in december 2016

I was debited R836.96 in November and December 2016 when I enquired about this I was told of calls been made from the ism card of the modem I have no calls were made from that ism card I had case [protected] and when I spoke to a representative at talcum I was advised that I need not pay for January and February 2017 because I was in credit and only to pay an amount of R174.01 end March 2017 but they decided to debit R511.00 was debit from my bank account which I had reversed back now they suspended my service and wants me to pay R849.91 this is really crazy I had no problems but since November 2016 I have been experiencing this problem with Telkom.

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4:06 am EDT
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Telkom SA SOC increasing data limit without my consent

I am utterly disappointed in Telkom. Many people have warned me about their terrible service but I gave them the benefit of the doubt. I have my LTE contract with them since last year. Upon getting this contract I asked for my internet to be capped once the data has run up as I had only budgeted for the amount that the contract was worth for. The gentleman at the Canal Walk branch advised that I should call into their call centre and request to put a cap on it. I called in and requested just this. I had asked if they had a reference number and they had advised that they dont give out reference numbers but the call will be on record. This was quite concerning as anything could happen and I would have no reference number to refer back to. Every month I log onto my online profile to check my remaining data. I was quite shocked to see that this month I was billed almost a R200.00 more on the statement (this however did not show under the LTE contract profile). This was a alarming as our data is usually up by the third or last week of the month and we cannot use the wifi at all, so I was and still am confused as we had no data to use. I called in and queried this matter and the lady said she could see I called in last year and I should not be billed this excess amount as it was not my fault. She advised that she will open up a case in order to investigate the matter. Today I received an email saying that I am liable for this amount as I had increased this spending limit through the ussd portal. I explained to the consultant the situation and all she could do was read the email and not assist me properly. I explained to the consultant that when our data runs up I use our ****le. I would purchase prepaid airtime for my ****le and convert this airtime to data through the ussd portal on the dlink application. All the consultant could do was repeat the same email over and over and not answer my question. I requested that I speak to the manager and after waiting 10 minutes she said he would call me back shortly. I am still waiting on a response. I have spent close to R100.00 on airtime calliing Telkom querying this issue and I have still not received a response. I have put that cap in place as I can only afford to pay the amount that is due for the contract and nothing more. I truly believe all the reviews on Hello Peter as well as from colleagues that Telkom surely does cheat a person out of their money. I have also sent through my cancellation form on 15 April 2017 for my other contract that is due to end on 19 May 2017, which is a month before the time and I have still not received any feedback from them as yet.

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Contact Telkom SA SOC customer service

Phone number

+27 123 112 186

Website

www.telkom.co.za

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