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CB Business and Industrial Review of Smallow Management
Smallow Management

Smallow Management review: Bad service 8

Author of the review
8:22 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Unfortunately, I live in a development where Smallow Management Co. is in charge of our home owners association. When attempting to resolve a situation regarding home improvement construction I contacted the office only to be demeaned and attacked verbally by Marie Flynn. Marie was upset when I spoke with her, taking the issue of the "construction" materials personally. She could not simply leave it at the attorneys handling the situation. She proceeded to call me names such as "rude" and "ignorant" in reference to things we discussed. She stated she will call "child protective services on me"...lol...which is a hoot since I don't have children! Anyway, I am not vindictive, I will handle this per my attorneys suggestions. Just beware that this woman plays favorites, even if you pay your dues on time and follow the rules... don't get on her bad side.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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Catherine Council
Philadelphia, US
Mar 20, 2022 6:39 am EDT

It appears that the complaint posted by myself has been removed as well as unresolved. The intimidation and harassment continues. It also appears that the only positive reviews are from condominium owners and others are outside the development to which I reside There are no positive comments or responses made within the development. positive nor negative

Therefore I don't understand why google removes my post without the incident and or incidents being resolved.

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Smallow
Southampton, US
Nov 19, 2021 7:52 am EST

The negative comments are from unit owners that have been taken to court and had to pay the Association for their outstanding dues. The only way to get back is negative review.we have mannaged Mansions for 15 years and still do.

It is our job to collect all dues on behalf of the Unit Owners.

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Diamond bliss
Bensalem, IN
Mar 20, 2022 5:00 am EDT
Replying to comment of Smallow

Be aware intimidation and verbal threats remain part of the bargain when collected by board members.

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Charlotte Wilson
, US
Mar 13, 2023 2:37 am EDT

And that's putting it mildly. There is no end to the madness, turmoil and intimidation practices. Solution pay the dues and keep to yourself. Absence don't make the mind grow fonder.

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DonnaM0855
, US
May 08, 2017 9:20 am EDT

For approximately 13 years, Marie Flynn, of Smallow Management Company, Inc., has performed an outstanding job in handling the day -to-day business for Meadowbrook Estates at Fox Chase. Ms. Flynn handles financial matters, snow removal and grass cutting in the common areas, always ensuring that our HOA by-laws are adhered to, she has been instrumental in making sure that Meadowbrook Estates is not only safe but also beautiful. Through weekly inspections and a newsletter provided periodically to each homeowner . She keeps homeowners up to date on the financial matters regarding income and expenses for Meadowbrook Estates. With regard to issues, Ms. Flynn has the difficult task of addressing complaints from homeowners, contacting homeowners, either in person or in writing who fail to abide by HOA by-laws. I find Ms. Flynn to be reasonable and non-discriminatory in addressing issues involving homeowners. I know she has gone out of her way to ensure equal treatment for our community. I have personally witnessed homeowners yelling at Ms. Flynn for doing the job we hired her to do. Many homeowners treat her like she alone is the one who made the by-laws we all signed off on when we purchased our homes. The by-laws were already in place when Ms. Flynn was hired to handle our community. We have many homeowners in noncompliance with our HOA laws that Ms. Flynn must deal with.

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Charlotte Wilson
, US
Mar 13, 2023 2:41 am EDT
Replying to comment of DonnaM0855

Ok

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Nkrotkova
Philadelphia, US
May 31, 2015 10:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in Timber walk development of Philadelphia. Everything this post complained is absolutely the truth. The harassment is beyond believe and goes on unpunished. She 've been throwing remarks such as "go and learn English because you speak with the accent" I am also in a process of filing a legal complaint with my attorney. Unprofessional not trustworthy individual. We are on our way to dismiss that Smallow management altogether. And Valery, if you want to contact me please do. Nkrotkova@yahoo.com

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vegemont
Philadelphia, US
May 03, 2023 2:35 pm EDT
Replying to comment of Nkrotkova

We have resolved this issue. I was upset that we went to court and I was very upset.

I apologize for the comments that I made and now work with Smallow Management and understand

they have a job to do.

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