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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:44 pm EDT
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Playtika vegas downtown slots

I have contacted Playtika concerning my game not loading so many times it isn't funny any more. I have spent a fortune playing this game only to not be able to play it now. I have over $730, 000, 000 in game play now not to be able to play. I love the game when it loads. I have uninstalled and reinstalled the game so many times and still the same. It won't load. No internet but all other games load with no problem. Ridiculous. I'm so tired of worrying with this game. If it wasn't for the money I've spent I would never ever play this game again.

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5:39 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Playtika frozen since april 6th

Every day I have contacted slotomania support and I am still frozen, still cannot play... Have been called more a less a liar by them, that yes I am playing. It is like the support team is not in the least bit supportive and/or knowledgeable of what they are doing. I don't care to do facebook, I totally dislike it and if I look at apps it starts from the very beginning. I have played for many years long before it was caesars and it has taken me years to get to gold and the reality is I don't have that many years left to start over... I have nearly 30mil in my pig and approx 75mil in the game. I am 77 and it was a source of great entertainment and filled many a lonely hour and I miss it very much. After using the one support number I started another support ticket and that person told me I should update my slotomania but doesn't tell me how or whether or not it starts me back at nothing again. I sent a support ticket to caesars, but they say have to answer between 2 lines, that's great but it would not let me between the two 2 lines to respond so I sent in as a regular reply which I immediately got back and tole had to be between the 2 lines. I am no tech whiz and I have no one to ask or anything.

It flips periodically to another game shot but no gameplay whatsoever this is the reply I got on the 17th

From our records I see that you were able to play the application during a certain time and no issue were found in the spins. From the screenshot you have sent I see no problems either.

Our data base shows that the gameplay was a regular one with no interruption.

Best regards,
Clyde burns
Slotomania support

My answer right away

I have been unable to play, it freezes, I have not had any play at all... I told you that already. I have written twice on slotomania complaints site when I could not get into support at all and when I did it was basically as it still is... No support.
Because I send you the pictures you asked for and because you do not know the problem, and seemingly do not have a clue how to fix it, does not give you the right to call me a liar at all... I don't think so... Look at my gameplay, I have not played a game since the loading issues.

I played every single day just about and spent a long time breaking up the loneliness of my day. The game shots I took of the frozen frames was by using a snipping tool... The only way I could get you pictures like you asked for... And like I said I can go and tap my screen many times to get to another frame and also if I am due any coin I can tap, tap, tap and the screen does not change until I click the go back to history arrow, then when I go back again the coin count has changed.

This above was my answer to that one... No reply

On the 18 I sent this with pictures of clock changes and frames

Apr 18 (6 days ago)
Reply
To customersupport
I am not technical at all but my thinking is maybe the pictures you needed were timed pictures and I do not believe you actually mentioned that I have done the best I can here, I don't do phone or pictures.

This morning I received my letter and it took me to slotomania and signed me in perfectly and that was at.. Here the clock ran from 9.15 on gave me the 50, 000 and everything frozen other than that.

Apr 20 (4 days ago)
Reply
To customersupport
So here it is 14 days of no playing and you have indicated that I am lying which is not appreciated at all... This morning I went in hoping for a change, maybe you had figured it out so I jotted down the time. As always a smooth sign in and then the start blue ring page it was 4.49 am. At 4.55 nothing had budged at all, then at 4.56 after tapping the screen it changed to a new game ad samba fever. At 5.05, I got a little bored... You can understand why... I went and put the kettle on to make a cup of tea. Then at 5.12 it changed to amazing offer at 5.16 I gave it a tap, didn't change and I said 'to heck with it' and left the site... I am not truly sure of what your idea of a frozen game is, but after 14 days seems to me it is possibly something like this... I miss playing very much.

No reply as usual

Apr 20 (4 days ago)
Reply
To customersupport
This is now way too long - perhaps if you are not sure of what you are doing maybe someone else could help you.
I sent an email this morning around 5.41 and as I just awhile ago received my daily letter I thought I would update what I wrote earlier today... It is now 11.15

Looked at my letter at 10.45 this morning and as usual, sign-in was a breeze and got the regular 1st blue ring picture.
10.48 has not moved so at 10.50 I tap on screen with my finger and at 10.51 the screen is the awesome screen stating I have received my 50, 000 in coin. So I click on the okay, the x and not even a hint of a budge. At 10.55 hasn't budged, click again, no luck so tap screen this time with my finger at 10.58... Absolutely nothing whatsoever.

10.59 so! I use the 'go back arrow' - and it gives me 1/2 screen flash of the new game I think by looks of the color whilst lower portion is black and then I get a blank page with the slotomanir top bar. So I minimize it so I can check my email and such at 11.03. Back to it at 11.08 no change and 11.10, once again disappointed I say to heck with it and move on to something else.

April 6th to now is a little annoying at this stage especially as you told me basically it was working and it was me. I have had a friend to look at it and my son and no it isn't me, it is frozen for the most part and no access to play at all.

No reply

Apr 21 (3 days ago)
Reply
To customersupport
Nothing again today... I popped in twice with fingers crossed but no such luck at all, one slight difference when got into the first page with color blue ring... The ring was in a different position, it is normally centered on bottom curved with ring to the right as you look at it, this time ring was still to the right but curved top left-side. Probably makes no difference but regardless I noticed it. 2nd pop in it was as it normally is. 14/15 days now... I really miss the pleasure it gave this old lady... I live in one room basically with no one to talk to really except my little dog, so believe me I really miss slotomania.

No reply

Apr 22 (2 days ago)
Reply
To customersupport
Another day of no playing frozen first page, then switched the new billionaire page, several minutes later switched to little red stamp, then a bit later the blue circle on top of games, everything is frozen until it changes on its own then it stated for them to open paypal and then I got my pig, same total as around april 6, this is a long time to get something fixed I do believe. I have saved all the emails or at least most of them including the one where you kind of said I was a liar. I will print them out within the next week and snail-mail them to ceasars and playtika because something is terribly wrong here... And I feel pretty hurt by your lack of caring... If you cannot figure it out maybe someone else can.

No reply so I figured start another help ticket which I did

Apr 23 (1 day ago)
Reply
To info
All month nearly I have been writing about the fact since your loading problems I have not been able to play slotomania.com. I do not do facebook or apps strictly my computer. I am 77 and have played for years took me forever to get to gold and I miss the entertainment it affords me.

Every day I send an email and every day I do not get an answer, in fact, I was sort of told that I was lying and I could play. You will note that at 29 mils in my pig has not changed and if I was playing it would be a different total.

Inc1630041 - slotomania

Here are pictures I just took today in an effort to have some help... Thank you...

I am not a tech person at all so if pictures not good... Apologies... I went through my letter in my email

It signed me in just great as always but to a frozen start page as always after about 10 minutes it gave me this. Then when it reached to 8.41, totally frozen as always, gave it a few more minutes and then gave up again. I am lonely and this was a bit of a chuckle and entertaining and I miss it.

A new number and a reply when I see email here I get excited, hurry to open it and I recognize that person's name... Big gulp

Hi,
Thank you for contacting us.

Please note that I have personally checked your account and as far I can see you are using an older browser version to play the game. I kindly advise you to update your application to the latest version so you can enjoy our games to the fullest.

By keeping your application up to date it will ensure that the games' functionality is at its best and less bugs and errors will occur.

As your browser's version is older, it may not support all the new features of the game and errors may occur.

If you have other questions, feel free to contact us anytime.
Best regards,
Clyde burns
Slotomania support

My reply

5:40 am (9 hours ago)
Reply
To customersupport
How do you update? Thank you

6:09 am (9 hours ago)
Reply
To customersupport
I do not have a clue how to update and the internet offers nothing that I see and then why have I been strung along all this time? Also, does that loose my 75mil in coin and my 29mil in the pig? Does it lose my position, I am not willing to go back to square one, took me years to get to gold. I am 77 not a tech whiz just want straightforward easy to understand answers. Can you update for me?

This has been going on since the 6th of april, do you treat all like this... I am curious because I don't understand and how come if the update is the problem then how come no one else has had the decency and good manners to say so?

I don't mean to sound mean, I am frustrated by this whole thing and to get answers it seems facebook is the only place to get them and I cannot tell you how much I detest facebook so for me that is out and I look at an app but then I have no score and back to first game... Like I said took me years and at 77 I don't think I would ever be in that position again.

I am sorry for my attitude this has been most frustrating and has made me a little wary of slotomania techs and angry as well.

No reply... No surprise there

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Resolved

Finally resolved and I am very happy now. When I first started they were little to no help at all I felt very much tossed aside so I started a new Support # where I got an answer to work with (that I could not understand actually) but got my son on board and he followed the direction given and my smile lit up the room. Very happy, thank you Slotomania Support and I am afraid I cannot apologize for being such a pain in the you know what...I don't give up...like I said a thousand thank you's Slotomania Support and Clyde.Burns.

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1:23 pm EDT
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Playtika lotomania internet - my gaming still frozen since april 6

I did finally get through to Support and received this...

Slotomania support ticket #INC1630041 - Thank you for contacting us

...nothing heard after that. The site lets me sign in and that is it, except with a 'flip of a page' once in a while which is frozen, no activity at all except if it flips to a page where I have coin due and if I tap on the coin place it stays frozen but when I try it again I discover my coin total has been changed.

This is my second complaint I have played for years long before it was owned by who owns it now...I am 77 and I miss it, the entertainment of it. I will never sign up with Facebook or get an app for it...I play on the Internet on my computer only. Took me years to get to Gold and I would like to play, thank you very much. The last time I made my complaint I put in Gambling Games, this time I am trying Casinos.

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Bob Hendley
, US
Jul 15, 2017 9:23 pm EDT

My Status bar is frozen and I can't get any help

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8:34 am EDT

Playtika lotomania

I have had over 800 million credits come up missing in March and 360 milliln in September. They will not restore them. They are thieving liars. I contacted Google Play to file complaint three weeks ago. After not hearing back from them I called again and was told they were on the case. Theft is a crime and they have been made aware that this is an ongoing issue with Slotomania. There are countless complaints from other players with same issue. I want my credits restored or 1000.00 refunded. Google play is not at fault but they are aware of the crime of theft thats being made upon the players and have not taken the app from the store and I contacted them again this morning and nothing is being done. By law they should be held accountable for letting the theft continue. There is no contact number or address for Slotomania which keeps them anonymous ad unreachable. This has got to stop

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11:21 am EDT
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Playtika slotomania

I just received this...

Info via playtika.onmicrosoft.com
9:08 AM (0 minutes ago)
Reply
to me
Hello,

Thank you for contacting us at Playtika.

If you are trying to reach our Support Teams in either Caesars Casino or Slotomania, please ensure that you contact us via our support page. This way we are able to use vital information linked to your account to help resolve any issue that you may be experiencing.

You will be able to find our support page by loading the application and clicking on the support button at the bottom of the Facebook page.

We look forward to hearing from you.

*** This is an automated reply, please contact our dedicated Customer Care teams on the details above for further assistance ***

AFTER SENDING THIS...when given their email in an email

I play on the Internet Slotomania.com have for years even before hands changed. Cannot play at all since April 6, cleared my cache and such but 'no go.' Get my letter from
Slotomania.com for coin​

If I go out and come back it is still basically frozen but on a different page, have patted the spin button numerous times it is frozen no life so I backspace again and I notice when coming back my coin has changed and frozen again.

I get two letters one for Facebook...I actually dislike Facebook intensely and will not participate with them.

I am an old gal 77 who loves to sit and play and also have the ability to go on with something else, leave the room and come back and oft times get a bit of a smile on my face...I miss playing, after all these years...took me years to make Gold and now will not even let me play.

I do hope you can help me here, I saw a lot of complaints, so would appear that there has been an issue but in all honesty I would rather have it fixed than complain, and I thank you in advance for your help

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8:49 pm EDT
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Playtika booster purchase

I purchased the Level Boom Booster during a promotion of 10th Level Blast.
The booster was meant to give me a total of 40 times my level up bonus when reaching a level ending in zero.
3 hours after making the purchase, I reached level 1630, and was meant to receive 288 million coins.
Instead, I received just the 10th level blast of 10 times the level up bonus, a total of 72 million coins.
Added to that, Slotomania states that every purchase will also grant a pack of Sloto cards, as part of another promotion. I did not receive those cards either.
I have now contacted the Service Centre for Slotomania on 3 occasions and have been told that I will be re-imbursed for the lost coins and missing cards.
As yet, no such action has taken place.
I have paid good money for this booster as it was by far the best value for money in the entire game, and am yet to receive the benefits for my expenditure.
Very poor business ethics and even worse customer service.

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Linda Bennett
, US
May 01, 2017 4:51 pm EDT

The SAME THING HAPPED TO ME 3DAYS AGO ON [protected]. I paid for bonuses all 3 it lasted 10mins ONLY ! I HAVE OVER 4, 000 Sotomania Sloto cards an THEY WHERE TAKEN AWAY ALSO...JUST DISAPPEARED.
THATS BULL! STEALING PEOPLE'S HARD EARN MONEY. NIT RIGHT!
Ive payed good money closed to 100. 00 for NOTHING.
THIS US THE 5 OR 6 COMPLAINT IVE MADE AN I HAVE GOT ...NOTHING.
I WANT MY THINGS I PAID FOR BACK OR MY MONEY. WHAT EVER COMES FIRST.

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7:21 pm EST

Playtika pricing

Before reaching platinum status I used to only pay $5.99 to break my piggy bank, now that I just got promoted to platinum, it is a 19.99 to break my piggy bank. Is that the thank you you give to your players? I have spent far more money on coin packages than I should have, and to have you hike up the price that much is a slap in the face. If anything, you would think the price would go lower! What a rip off

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1:14 pm EST

Playtika slotomania

I keep getting underpaid on slotomania. Just won 22 mil and it pays me 11. I notice this ALL the time. I have a mathematical mind and don't need a calculator to see I'm getting screwed one out of 10 times I win. Lost almost a billion coins this week! Seriously done playing this game.
Why would you keep playing a game that doesn't pay what it is telling you that you won? This is a scam to get you to pay for coins, and I refuse to do so until they fix this.

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12:42 pm EST
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Playtika Slotmania game

I play Slotmania every single day. I have invested at least 10 to 15 dollars a day so I can play for a while. I never get a bonus and very little points. This may not be a lot of money to you but it is to me. At least I should get one bonus with every $5! Very disappointed in my favorite game and may have to stop playing.

deb neal
[protected]@yahoo.com

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Peter Mars
, US
Sep 18, 2018 5:40 pm EDT

When i get a big win and the box pop up peter has won ? the screen drops out
of full screen and the games lock up I have to go back and reopen the game
cheers peter

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charles elkins
, US
Aug 20, 2018 6:10 pm EDT

Was playing Rapid Fire. Got 25 free spins. Also won 8 million on that. It did not register that money to my account.
Please I pay you for coins. Please tabulate my winnings properly.
Do people win cash on this site. If so maybe that's why you grip them. As far as I'm concerned. You stole from me.
Don't like it at all. Please make right.
Thanks

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2:28 am EST

Playtika slotomania.com

Someone or the company is stealing millions and millions of my points. I will go to bed with 92, 000.000.00 and wake up all my points are gone. I have enjoyed playing with Slotomania for a couple of years now but I have reached the end. I refused to keep dealing with a company that steals my points. The last date tis happened was Jan. 11, 2017. It has happened o many times . I would assumed it was just a mistake but it continues to happen. You have to pay to purchase these games from this company.

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Ned Angler
, US
Feb 10, 2017 1:37 pm EST

i wish all the staff of ###omania to go to hell and fail.you are sick, greedy mother ###, who must be put into jail.pathetic robbers and thieves.

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6:35 pm EST

Playtika online game

Playtika
You do not realize that ur customers are leaving!
We are not interested in ur rip offs
In Slotomania anymore.
Ive bought hundreds of dollars worth but has not in 4 months
I will not again.
I see ur strategy
We all do
If u do not smarten up and play fairly to ur players...
U will probably go extinct
I am not addicted to it anymore
Too discouraged
Like many more
Poor strategy by getting us to buy all packages
Forget it!
I will only collect free from now on!

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2:40 am EST

Playtika slotomania

I am so angry with slotomania. I was gifted the artic tiger a few days ago, and had nearly 3billion coins!. ... The first bit of luck I had had for months!. I did not play that day, my mega bonus was due, so I collected it, then, bam! In an instant, my coins disappeared, all I had left showingvwas 17 mill. I have no idea how, it was witnessed by a friend. I sentvin a complaint to playtika, who took days to respond, then told me they couldn't find the 'loss'. That I should have 'taken a screenshot' I told them, how could I take a screenshot of something I had no idea was about to happen?. They are refusing to re - instate my coins. I'm so mad! : ( ( ( ( (

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1:34 pm EDT

Playtika Slotmania

This company is cheating the public including myself.
When you win large amounts of coins Playika keep at least 3-5% of the winnings each time. An instant this afternoon which has been many today I had 15, 000, 000.00 on my screen & won 8, 500, 000 I got a total of 5, 000, 000.00. I would like to know why this company is allowed to do this. I have sent many complaints which is never acknowledged by their support team. I would like all the money they have taken from me to be returned or the company be shut down for cheating the public on a daily bases.
Here is a website of all different complaints http://www.complaintsboard.com/complaints/playtika-slotsmania-c594863.html
http://www.complaintsboard.com/complaints/slotomania-support-issues-c621712.html
These are just 2 web sites about the public being cheated by Playika.
Please check these web sites.
Thank you

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1:51 pm EDT
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Playtika deleted sloto cards

During their update on their system all of my sloto cards got deleted off the system. I was going to have all my sets completed I only neede 1 card to complete all the sets with billions of coins I would had for play I wrote them them an email today to get my sloto cards back they were all deleted off the ststem.

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12:49 pm EDT

Playtika customer care

I have just begun to use facebook. I have been playing slotomania for at least a year. When I go to settings, and select connect with facebook, its says that my data has been merged. When you go to facebook, it is just a brand new game with 10, 000 coins, and a level 1. I am a level 565 in my regular game. It is apparent that the merge option does not work. How to get both systems in sync. This Andrew at technical support, either does not want, does not know, or just does not care. He just keeps sending a pre filled out form, explaining nothing about the issue. Is there any help available

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Update by Mark Lauahi
Jul 26, 2016 12:51 pm EDT

I do not normally like to complaint, but this is beginning to become an endless circle of problems

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4:27 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Playtika - caesar slots

I play Ceasar slots a lot. I was on platinum level and now I am on level 1. I don't know how it took all my levels away. I spent a lot of money and time to get where I was and I can't find anyone to give me an answer. I was desperate and started playing from level 1 made it to level 10, even spent money. What's going on.

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7:29 pm EDT

Playtika house of fun

I have spent over $300 on this game .I hit my first jackpot at 651, 000 coins on wildfire game then froze and started over and I had no coins.all I got was a errow screen.two weeks not one reply.google said they would send text to playtika.so I like a dumb a, I keep playing weeks later I hit jackpot for 460, 000 and you know what happened again.they don't have a problem take money of my credit card, all that works fine.but when I win the game frezes.i have screenshot of win.im about to seek out a lawer for playtika, and google.i think there in together

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Chante Lewis
, US
Oct 16, 2021 4:14 am EDT

Before I purchased my coins I was told and showed one price and when I purchased it it charged me more then what it said and I want my money back

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Chante Lewis
, US
Oct 16, 2021 4:13 am EDT

I was told one price but charged another and it made my card over drawn someone needs to return my money

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4:51 am EDT

Playtika slotomania - ripping me off of all my chips in which I bought loads of them off them

Hi i contacted you, s on the 12/05/2016. About my purchasing loads of chips i the won over 532 million chips off various things slottocards tournaments i.E. Only for them to take the lot off me even the ones i purchased now i know you sent me a message saying they had been in touch and were looking into it that was on the 12th. But its now the 18th and not once has anyone from playtika contacted me except from the 3 automated messages on the 8th ticket number #inco669144 ref msg124884. On the 9th #inco672203. Ref msg1250280.. And on the 10th #inco673718 ref msg 1250280.. Now i do appreciate your assistance but they just dont seem to care whatso ever.They hav, nt even got the decency of even notifying me that they could, nt care less

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7:19 am EDT

Playtika games on my i-pad

On Sunday May 1, 2016, I purchased 2 coin packages, one for 1.99 and also one for 99.00 which was the top package. In those packages I was suppose to have received a sloto card pack with each purchase, for the 99.00, I should have gotten a pack of 12 cards and with the 1.99, I should have gotten a 5 pack of cards.Needless to say, I did not get anything. This is wrong on so many levels. If you are not going to provide what you advertise, then don't advertise and take customers money.

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5:00 am EDT

Playtika bonus cards

People are sending out card and there not receiving it and I'm not receiving there's neither plus help were getting really tired of it and my sloto revamp group and I will post this on you tube if its fixed people are getting tired of it its just not menot fixed game not looking to good right now!

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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Contact Playtika customer service

Phone number

+972 733 993 800

Website

playtika.com

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