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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 711

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K
6:51 pm EST

Playtika caesars slots

Noticed after 2 big bonus game wins, the full amount is not credited. Noticed this before. Can you explain this to me ?
- math whiz, Karina Oishei
Also noted some purchases were deducted twice. Google contacted you but no credits to my bank account.
Also interesting when you need a mega win to complete a challenge, you only get big wins, even 20 million. If you need a big win, you only get mega wins. Do you think we don't notice these things ?

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R
4:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika not getting or receiving cards

I have sent 5people cards every day! People have been sending me cards! Someone are getting them some are not! I sent out cards for the last two days and several people have not received any! We have been having this issue for some time now and people are getting very upset with the game! Please fix this issue we need these cards to finish our albums! This is one of your top surprises! Thank you!

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Update by RondaRussell
May 27, 2018 4:45 pm EDT

Thank you so very much Slotomania you did what you said you would! I love your game and I am sure it was just a technical problems! Sincerely Ronda Russell

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R
6:24 am EDT

Playtika slotomania

I have played for 2 years and i know the wheels are manipulated and ace cards are being withheld from people who dont have funds to purchase from you. My friend spends money and recieves all the cards she needs and ace cards all the time. Im on a budget and cant afford to spend and rarely get ace cards. 900 spins on a ace game with no cards. She got 4 in an hour...RIGGED AGAINST THE POOR.

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C
9:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Playtika world series of poker

Your buttons are too close together when you first get on the app, was charged $32.99 because I pressed the wrong button. Would request a refund of $32.99. My name is Todd Lafuse, the account is listed under my sons email account which is [protected]@gmail.com
My address is 301 old state road 122 E
Richmond, Indiana 47374
My phone number [protected]
Will await your call
Google is not able to refund this to me, they said to contact you
Thank you.

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Update by Carsonq234321
Nov 03, 2017 8:41 pm EDT

All issues have been solved thanks to Playtika

Resolved

The matter has been resolved thanks to Playtika

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P
9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika caesars slots

I was instructed to upgrade by the game. It downloads about 16Mb and then it crashes and says try again later. This has been going on for 7 days. But the same thing happens. The error code is [protected]. Current Version 2.11.0.0. Please tell what the problem is so we can resolve it. Please let me know if I need to de-install the game and then reload? My only concern with doing this is that I would then have to start at level 1? It has happened before and then I was on level 1030 and I am currently on level 810 and I really don't want to go back to level 1

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S
12:03 pm EDT

Playtika slotomania

I have sent 4 emails now without one reply from [protected]@yahoo.com and also on hold twice for around 15 minutes each and then got cut off and was calling from the UK... Please resolve my queries and reply please... Check WSOP and Slotomania and see how much I foolishly spend with you. Please see attached 2 screenshots to link with my outstanding complaints

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K
10:47 pm EDT

Playtika caesar's free casino online - stole about 17 million in credits

This evening 10/18/2017 about 8 pm pst I finally responded to Caesars Free Casino Playtika's incessant pleas to connect to FaceBook. BIG MISTAKE. Essentially, the game started over. It took more than 17 million credits that I had earned/purchased and kicked me back bronze level with 297, 000 credits.

Be aware this is not free — not if you want to keep playing. Besides ruining my fun, you have cheated me out of credits I recently purchased!

Customer Support Non-Existent or Well-Hidden
Playtika says they have customer support, but when you click, nothing happens. http://www.playtika.com/careers#contact/1 You can see from the "support" link, it is related to working for the company.

I have copies of billings for credit purchases. Will not attach now. I mainly want my original game and credits back.

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M
7:42 am EDT

Playtika losing coins

hello, today, around 13hours, disappeared from my profile Michal Beneš, over 600, 000, 000 coins, I believe this is a technical defect that will soon be remedied, purchases with you are done regularly and therefore as a customer I expect an early solution, kind regards Michal
because my window pops up that your message seems to me short so I just write to you and, with the buddy, I'm shaking my head over the complicated solution to this simple complaint

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A
9:41 pm EDT

Playtika slotomania

So I lost my phone phone that all my personal details and my facebook and my game slot mum on it there was transaction made on my account because stupid made didnt had a password of $159.99 twice that google will not refund to get on got told to get onto you to get my refund please money is my food money for my kids if I do not get this money back I will file a lawsuit this money isn't I will not be able to eat without this money for [censor] two weeks the little [censor] that find my phone must think its fun to my purchases that I did not make now I need this money back today

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D
3:05 pm EDT

Playtika product, slotomania on facebook not loading.

My family has 6 computers and 6 slotomania game accounts on facebook, we spend money on your games. If we cant load the games you can't get our money. I complained to facebook and they do nothing but a line of bull. It cant be a computer problem for all of ours are affected. May be that you can help. We have money invested in these accounts. If they are blocked the BBB will be contacted by me. May be you are too big to care. Any way I need help.

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D
12:48 pm EDT

Playtika chasers slots

How on this hairy dog earth am I supposed to submit an issue with my app update with an error code if the only way to get hold of support is to open the damn game!? My game won’t install the update which renders the app totally useless, yet that is the only way to get hold of support!? Wtf? There has to be another way to get hold of you people! Come on!

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B
6:40 pm EDT

Playtika gifting coins sending and receiving, malfunction level, up bar frozen

I could not receive a lot of my gifts, I would try to open them and they would not open saying that I will receive my mystery gift soon or that my gift had already been collected. I opened a few mystery gifts and when I close the screen I have not received payment of coins. I've been noticed that my level up bar had not moved from 48%. It was very hurtful getting on us completely done with all of them when I ran out of coins due to the fact that I never leveled up at all and time ran out so I was unable to finish the last half of the last one on Snakes and Ladders. I trouble leveling up my status level up bar it also froze. This is not the first time that I have not received my coins from Mystery Gift nor from the special bonus that's receive every 3 hours.

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Y
9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika wsop poker

These people cheat everyone.. I bought 2 packages and it was about 200 million coin... I played for a little and then boom... All of a sudden some person enters the table (No picture) and all of a sudden I got the same 9 and king 3 deals in a row (Odds are nearly impossible) well I lost all those rounds then I get 3 kings and this bot takes me all in and of course he has 3 aces (Aces falls on river ofcourse) this happened 4 times to take every penny I got.. Once I lost all my money he disappeared... I tried to friend him bit you couldnt... This is absolute bull *... Playtime is nothing but a scam company who needs a lawsuit filed against them... I want my 200 million chips re imbursed... The way this happened is not fair and it's impossible to happen... 120% impossible... Every time I got beat it was on the river and by same person/bot... Coincidence? F* no it's not they want me to spend more... Kiss my white a* scam tika...
Reimburse me you cheaters... Modern day thievery! Ridiculous

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D
D
D.Conrad
, US
Jul 04, 2018 10:50 am EDT

We are going through the same thing.
Playtika wsop are nothing but a bunch of [censored]!
They use bots to rip off real people!

And crap like texas roulette, if you use a fb account, buy-in is either $50mil or $500mil.

Yet if you login with a guest account, the buy-in for texas roulette is only $50k or $1mil.
Wtf?!?!?!

[censored]ing [censored] this damn wsop is.

I hope all their [censored] fall off, or they lose both their arms and legs, so they can't [censored]ing abuse the software program (by ripping off people).

Die wsop! [censored]ing die!

ComplaintsBoard
D
9:45 am EDT

Playtika wsop

I just recently purchased a special package on wsop and was told the payment went through but did not receive any chips at all and after a few moments an alert came across my screen saying "your order has been cancelled and no charge was made to your card" but there was a charge of $5.99. I was supposed to get 7.3 million chips! Would like this to be fixed I really enjoy playing this game it's a good stress reliever.
Thank you for your time!

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M
1:57 pm EDT

Playtika piggy bank

On Wednesday 9/27/2017 Someone at Slotmania emptied my bank of over 1 billion in points. I have contacted them regarding the issue and they claim it was a malfunction and they were working on it. As of today 9/28/17 the points have not been returned to me and I don't expect that they will be.

The people at Slotmania always have a ready excuse when they rob the player of their points. They are simply not an honest business and should be shut down.

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L
4:24 pm EDT

Playtika caesars slots

I have for years played Caesars slots on both my I phone and I pad. The accounts were synced.
But strangely this morning the app on my phone is no loner in synch with I pad..
I access the app through Facebook.
My email is [protected]@gmail.com
When I first purchased the app my email might have been [protected]@registrar.msstate.edu
On my I pad I have 104, 390, 111 points at level 251. Silver status
Assistance please.
I have deleted app then readied it from cloud. No luck
I have shut down then restarted phone. Again nothing.
My screen name is Linda Buehler

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C
9:55 pm EDT

Playtika I did not receive the correct amount of coins that were purchased

paypal 24 Sep 2017 12:41:05 AEST
Transaction ID: 14J02530MH4625600

Dear chris stevens,

You sent a payment of $31.78 AUD to Facebook

on the 24th September i purchased the 172, 000, 000 pack for $25US but only received 43, 000, 000. love the game and would like to continue playing with the coins that were purchased. a quick resolution of this issue would be greatly appreciated. user id 2682600.

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J
7:44 am EDT

Playtika purchase package not loaded, or bonus, level down

ON 09-16-2017 my points was taken, meaning I had over 4, 000, 000 at level 23, along with a purchase package not loaded...instead my level went back to level 10 and my points down to 301, 136...please fix issue and refund funds...this is the second time this has happen without solution to problems...My ID: [protected] [protected] please contact me if more info is needed. THANKS

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J
12:03 pm EDT

Playtika unauthorized credit card charges

On 9/5/2016 amount $10.68 was charged 2 times to my account and I did not receive my credits plus it shouldn't have charged me 2 times. Total of $21.36

On 8/31/2016 amount $10.68 was charges 2 times to my account and I never got my credits plus it charged me 2 times. Total of $21.36.

I need this fixed as soon as possible it has already caused enough problems for me.
Please get this fix Thank you.

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N
N
Nathan Bevan
, US
Nov 05, 2019 7:02 am EST

Hey GUYS AS PLAYERS YOU NEED TO KNOW WHAT HAS GONE DOWN...please share copy paste this ... unauthorised purchases were made from my device literally my phone was stolen accumulated charges were over $300 that money has been given to House of Fun the company is called Playtika! I contacted Google Play as soon as I realised what had happened I've just come out of hospital after having a procedure to know that this happened unfortunately Google referred me to House of Fun as they already had my money the response from House of Fun was sorry this happened to you keep your phone secure and in the meantime here is some free coins I don't want my bloody coins I want my $300 that was used unlawfully they're telling me they don't have to refund my money because I should have kept my device secure it was theft I was in hospital what could I do they are nasty mongrels I'm sorry to use such language I have a terminal illness and those [censored] won't give back my money I am on a social security type welfare system because of my help I can't afford to survive as it is and they won't return my money and I'm talking real money not coins anyone that can help me with this please send me a direct message this is unlawful and unfair I have tried to call the office in the country of Israel I have tried to reply to emails they basically saying it's my fault that somebody stole my device and make purchases via my application... in my good health I have supported them for years now who stealing from who

ComplaintsBoard
A
8:19 pm EDT

Playtika house of fun

To day while playing the game where I had over 12 million points and game level 286 all of a sudden every thing disappeared and I was back to level 1 why this happens and how can I retrieve it
I have iPhone 7+ and had purchased these points from u tunes and had taken several hours of play to accumulate all points
Contact me at
[protected]@aol.com
Phone # [protected]

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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