Sleepy's / Even exchange on a defective mattress COSTING me money?
We purchased a Queen Kingsdown mattress from Sleepy's for a spare bedroom in late 2008. We started sleeping on it on a daily basis last year and recently noticed a bad sagging on both sides, resulting in back pain. Their warranty assessor came out and we received a letter stating that it was "Not Up to Manufacturer Standards" and offering an even exchange or store credit to reselect. We opted for a simple even exchange and called to set that up. They have the audacity to not only attempt to change me TAX on a replacement mattress, but an additional delivery fee! Both combined, it was close to $200 that they were demanding we pay out of pocket to get a DEFECTIVE product replaced through their warranty!!! I told the rep that there was no way we were going to pay to have something that shouldn't have failed in the first place redelivered and tax on the second mattress, when the product price and tax should be a wash. She refused, stating that they (Sleepy's) needed to pay their drivers and pay to ship the mattress back to Kingsdown for warranty evaluation. THAT'S THE COST OF DOING BUSINESS!!! Not something that should be forced upon your customer!!! I'm disgusted and still sleeping on a defective bed. No way are we going to give them another dime of our money when the product we paid for should have held up to warranty standards in the first place!
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