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Sleep Outfitters / Terrible Bed & Worst Customer Service

Hendersonville, TN, United States
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This company is the worst company that I have ever worked with in my life time. The bed was uneven, too thick to be on a adjusting platform, doesn't adjust properly, and caused my husband to fall out of several times. When trying to return the bed, they were rude, inconsiderate, and treated my like I was a child. To top it off, after trying to inform the company of the treatment I experienced, they refused to return my calls after several attempts. I finally received a call back from the Director of Customer Service, who told me that I was an adult and should have read all the fine print, regardless of what the bed had done to my family. So now, I will return a mattress and will be stuck with a mechanical bed frame at which cost me well over $1, 000 and it will not work with the bed I want to purchase. Wow, thanks Sleep Outfitters for a bed that causes harm and not will to treat me like a human. If considering purchasing from them, reconsider.

Le
Jul 01, 2016

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