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2.1 278 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 278

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4:28 pm EDT

Sleep Number your delivery team and customer service or lack of!

We ordered a $4, 600 Queen i7 bed. We waited 2 weeks for it to be delivered and I took the day off to be there. When they came to deliver it they said they couldn't get it up my stairs, I would either need to get a King or remove my railings on my stairs. Not knowing how to or wishing to remove my railings I asked the delivery guy to consider other options, while he was on the phone with his dispatcher I removed my stair railings. I asked him if he could deliver it now to which he replied no your delivery has been rescheduled. I said your here, the beds here and the railings have been removed and still he refused, so now I have a unsafe stairway and no bed, I am fuming and you just lost a $4, 600 sale. If this is how you treat a customer on deliver I'd hate to see how you'd treat a customer with a problem!

So a customer service representative called and I explained the situation, they said they would contact the delivery team to see what happened. The delivery team told them they have pictures of the railings on when they left, when they actually took the photos of the railings when they first arrived and advised me I need to either get a King or remove the railing. Quite obviously they are protecting themselves with lies. The representative I talk to about the lie said "what do you want me to do? They are in New York and I'm in Minnesota". Wow great company, great customer service.

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2:31 pm EDT
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Sleep Number our son and our accounts got tangled together by sleep number and it has caused nothing but problems

Our son bought a Sleep Number 360 P5 queen bed in Columbus OH. He told the salesperson he wanted to be set up with his own account even though my husband and I are past customers, His account was put under ours and it has caused nothing but headaches.
My husband and I bought a Sleep number bed 360 P6 Queen in Toledo OH also on 8/28/2018. The sale lady could not input out address, email, or phone numbers because the account was tied to our son Bryan's name. We waited to have our bed delivered so Bryan could get his bed, set up his IQ, and then call to request to separate the accounts. It was not done and our bed looked like it was going to Columbus, not Toledo.
We have all called customer Service and the Innovations team several times and spent 40 plus hours trying to resolve this.. It looks like there is finally a work order to separate the accounts. We have been offered a free set of sheets or two free pillows for our troubles. We have purchased three prior sleep number beds for ourselves and our sons, We have never had issues like these.

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3:14 pm EDT

Sleep Number product/delivery

I was so excited to finally purchase a Sleep Number Bed and FlexFit3 mattress. I placed my order on 8/25/18 and was given two options for delivery, the 5th of Sept. or the 15th of Sept. I chose the 5th (today) and received an email confirming an eta of 9am-1pm. I took the day off of work to be available for the delivery. In order to have the FlexFit 3 installed I would need to get ride of my solid wood platform bed frame prior to the delivery. My husband and I lugged this bed frame down flights of stairs last night so we could have everything ready for this new bed delivery. So long story short, they claim to have come at 9 am and call wrong number (I never gave them, and I had been reached on my correct number by their representative just a few days ago). First of all I was home the ENTIRE 9-1 time frame given, my buzzer never rang and my door was never knocked on! I contacted them at about 11 via the email they provide for questions about delivery and still haven't gotten a reply. I called their customer service number at noon concerned about my delivery and was informed that they claim to have come by already. I told them very clearly that that was not possible as they would have found me here. I explained that I had missed work and thrown my bed away in prep for this delivery and needed them to make the delivery happen today. After 40 min on the phone 32 of them on hold I was pretty much told that they would "try" but it wasn't likely that they would deliver my bed today! While I waited to hear back from then I decided to call and file a complaint with someone at Corporate. The very nice agent as nice as she was wasn't able to do anything but confirm that they wouldn't be coming back and that the next date they could deliver was 9/15! There was zero attempt to make this right be making sure I got my bed today, tomorrow or this week at least. All they did was offer me one of the dates I originally turned down on the 8/25 when I placed the order. I am so disappointed and frustrated with this company, I decided I NO LONGER WANT TO DO ANY BUSINESS with them and cancelled my order. I am actually really bummed because I have wanted this bed for so long, they totally messed up, and made no attempt to mend THEIR error. I won't have a chance to ever review their beds because I took my money over to Casper instead. If you like companies that really understand that customer service is key and that a reliable organized company I wouldn't recommend SLEEP NUMBER. I would give them zero stars but thats not an option

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2:06 pm EDT
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Sleep Number new bed does not work properly

My very expensive Sleep Number bed arrived yesterday. It had an early-generation base that did not work. My mechanically astute installer finally got it to work through a temporary fix. I have asked for a new, current base. (Does anyone test this stuff? And who decides who gets old equipment that has been replaced and who gets current equipment?) In addition, neither the installer nor I could get the "Sleep IQ" app to work. It still doesn't. Finally, the remotes that I ordered have not arrived. Fortunately, the installer had one spare remote. Without it and without "Sleep IQ, " I would have been in trouble. I can't imagine how so many things could go wrong on one order except I am beginning to realize that this is one badly over-engineered mattress. This is our second Sleep Number bed and, based on the first day's experience, will be our last.

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12:18 am EDT
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Sleep Number omg, we had massive mold problem cause by the sleep number mattress!!

8/29/2018: No leak, no water anywhere, the only thing new is the sleep number mattress in the room. When I told my hunband it could be the mattress, he thought I was crazy. Then I googled it, and so shocked that many others have the same problem.

The black mold was ALL OVER the wood bed frame, I noticed a moldy smell for a while, and can't find the souce, we live in southern california which is very very dry, My son's room is always super clean. I can never imagine it could be mold. When I left the box spring today, OMG! It's the most horrific thing I ever seen, The black mold is everywhere, very thick, all over the wood. I use bleach try to clean it off, it's so horrific that I did't even think of taking a picture first. I cant beleive I let my child sleep on a bed like this, no wonder he has so much breathing problems.

How can a company sell a product like this?! How come when we research to buy this bed, we didn't see any mention of this problem? How come I can't post a negative review on Sleep Number website today? Its a public health issue. This is so wrong!

We purchase this bed online directly from Sleep Number on 11/27/2016.

What shall I do now? Any suggestion?! I'm in shock, I dont know what to do next!

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11:40 am EDT
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Sleep Number sleep number ie

This is our second sleep number bed which we had for 14 years. We purchased this bed in August of 2017. The problem we are having is if we adjust our sleep numbers below 35 the bed is too soft and we awaken with back pain, if we adjust over 35 then we both experience joint pain. I called customer service to ask for any suggestions or recommendations she took me through a couple of ridiculous steps that took time and solved nothing. She then said that most side sleepers prefer sleep numbers between 25-45, I had just finished telling her 35 doesn't even work. Then she offered to send me a comfort pad at the cost of over $350, she prefaced that by saying this cost was at a 50% discount, if you had called within the first 100 days she could send it to me free. I am completely disgusted with this bed for which we paid over $4, 000. I was hoping for some sort of resolution but received nothing except an "I'm sorry ma'am that is all I can do". I wanted a tempurpedic bed and I am regretting that we got this one instead.

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12:37 pm EDT
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Sleep Number sleep number bed p5

I've had a sleep number bed P5 for less than a year now (I purchased the bed in July 2017). I have had 2 major issues up to this point; both the same issue. The head of the bed gets stuck in the up position, and won't go down. The message on the remote tells me there was a power outage and the bed needs to be recalibrated (you can't use the remote for anything until it's recalibrated). When I follow the directions to recalibrate, both sides of the head of the bed go up, however the right side goes down to flat, as it should, but the left side does not go down. I had a technician out 3-4 months ago who fixed it, and now I have the same exact problem, all in less than a year of ownership. I'd like to return the bed, feeling its defective (especially since technician says he's never seen this happen twice), but sleep number will not exchange or take back. So incredibly frustrating to have spent $5, 000+ for a mattress when I could have (and should have) gone to a local mattress store and got something just as good for half the money and not this aggravation.

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6:16 pm EDT
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Sleep Number laura ingraham advertising

If it is correct that you have stopped advertising on Laura Ingraham's show, you will never see mee as a customer.

Ms. Ingraham gets paid to give her opinions and in the case of David Hogg apologized for what she said. That should have been the end of it.

Mr. Hogg refused her apology and has made it his mission to destroy Ms. Ingraham for no valid reason.

Mr. Hogg is an admitted bully who was not even at the school on the day of the tragedy, refused a call from from the White House and bragged about it, has refused to debate classmates with opposing views and done nothing but bring attention to himself.

He has not earned respect nor done the hard work Ms Ingram has in her career but, that's kind of person you want as your representative?

You want to jump on the bandwagon to get Ms. Ingraham fired? You will do it without people like who live by their conscience, not ratings.

Cathleen Conlon
750 N Ocean Blvd Unit 1084
Pompano Beach, FL 33062

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8:56 am EDT

Sleep Number customer service, delivery

My wife and I ordered a Sleep Number mattress and base in August. The personnel at our local Sleep Number store were very knowledgeable and helpful and we had a very satisfactory purchasing experience. We were told our bed would be delivered in early Sept. and we would get a call prior to delivery to make arrangements. On Sept. 1st, upon getting home from work we had 5 messages from Sleep Number and the delivery driver informing us that they were at my house. We never got an advance call and they did not called our cell phones as instructed. Upon calling to reschedule, we were told it would be Oct. 1 before we could get our bed. We called our local store manager, who get us an earlier delivery, but that delivery was cancelled by Sleep Number. A subsequent call to Customer Service got me transferred 5 times before I was able to speak to anyone and my delivery was pushed out to Oct. 15. I get the feeling that Sleep Number Customer Service is going out of their way to deliver bad service. They are charging $180.00 for delivery.

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10:34 am EDT
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Sleep Number customer service

My boyfriend & I are in the process of moving into our first apartment, my boyfriend was telling me about a sleep number mattress that was supposed to be one of the best especially from this company; we were furniture & mattress shopping when we came across the sleep number store in New Jersey in the garden state mall where we went to lay & try the features of the mattress not even 2 seconds after picking up the remote to click on features the associate next to us who was with another customer took the remotes out of our hands & put them back in the holder & didn't bother to offer any assistance which insulted us because we weren't in there to play we were in there to buy, we have both never felt so frustrated & insulted. We proceeded to ask for a manager who didn't really address our complaint & nodded her head & asked if we were still looking to buy because she'd be glad to help us out but we no longer wanted to purchase from there. I would appreciate if someone could reach out to me regarding this.

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11:37 pm EDT
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Sleep Number sleep number bed

I need a firm bed. I keep it at 100 but one side (the side I sleep on) just is not firm even at 100. I'm miserable with this bed and when I've called customer service, I'm given tasks by the operators to disconnect the bed and reconnect and or swap inflatable mattress sides... or other stuff that someone my age can not do alone. I need them to come and fix the bed or take it away. I wish I had never bought it. It is a real piece of overpriced crap.

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7:56 pm EDT

Sleep Number delivery personnel of sleep number was awful

I’m not a Sleep Number customer and will never be one. Their delivery truck trespassed on my property and damaged a bridge and utility wires and pole, and their only excuse for such reckless and irresponsible behavior was that they were misled by the GPS, while actually the GPS was correct, because the correct delivery address was my next-door neighbor and they simply chose to enter an obviously wrong and gated property with conspicuous, multiple and clear markings of the street address. The driver was unapologetic and uncooperative, and acted like he was under the influence and did not know what he was doing.

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7:01 am EDT
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Sleep Number bedding

I purchased bedding from Sleep Number telling the salesperson when asked that I want it firm. He sold me a soft mattress saying that I could make it firmer by raising the numbers. That didn't work and they came out and changed the foam inside. That didn't work and we have heard nothing more from them. I have complained to deaf ears. Their policy is to wait you out till you get tired of calling. I spent $8000 and should have gotten what I wanted

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5:51 pm EDT

Sleep Number new sleep number bed from qvc

We ordered a sleep number from QVC on May 21st. It was delivered on Jun 13th after we called and complained multiple times for it arriving so late. We were told to expect 7 boxes. We received the 7 boxes, removed our old bed, and put the sleep number together. At the very end we realized two pieces were missing. One base pad and one comfort layer were not in the box. My husband called QVC and sleep number on Jun 14th. He was told the pieces would be expedited and sent via UPS. On Jun 16th, I chatted online with sleep number. I was told that they would ship the missing pieces in 14-17 days. They also said it may be faster to take the bed apart, return, and reorder. My husband called the next day and was told it had been shipped. We waited. He called sleep number on Jun 22nd and was told the pieces will ship in 2-3 weeks. All this time we have had a bed that can not be used. Their customer service is terrible. QVC has apologized multiple times and refunded $250 even though sleep number is at fault. Very upset.

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Melody Whitaker
, US
Aug 12, 2018 5:56 am EDT

I recently ordered a Sleep Number bed as a 50th birthday gift (08/17) to myself. The bed was to be delivered Sat 08/11 between 4:30 and 8:30 PM but instead it arrived at almost 11 PM. To add insult to injury once it arrived it was not able to be put together as the delivery personnel stated they did not have one of the necessary flame retardant tarps. While they were at my residence I contacted customer service via chat and although the representative was very nice I was informed that the next available date in which the bed could be redelivered in its entirety (the delivery persons advised against any part of the bed being delivered during the visit because I would be personally held responsible if anything were to happen prior to actual installation) would not be until AFTER 8/23 and that I should contact customer service via telephone first thing Monday (08/13) morning. I've paid a lot less for merchandise and the customer service, support, and delivery was A+ but I pay almost $7K for this bed and this is how I'm treated. Maybe I should have thrown a party or treated myself to a new car instead. Very sad and unhappy with this. Hopefully, someone in corporate will read this and try to make it right.

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10:48 am EDT

Sleep Number financing

We bought a bed from Sleep Number with 60-month terms. However, Sleep Number instead set us up for 18-month terms with GE/Synchrony. I did not learn about this until further down the road and investigated my account. I found they had been charging interest past the 18 months. Shame on me for not paying closer attention.

Talked with Sleep Number and they said there was no record of even having a 60-month promotion when I made the purchase, and I had made a mistake. This was simply not true as, at that time, that was the only reason we could afford to buy the bed. We only had one household income at the time and 5-year financing allowed us to make reasonable monthly payments.

Needless to say, I felt lied to and deceived. I will never buy another Sleep Number product again. I recommend anyone buying their product to be very careful regarding their fine print as it may end up costing you MUCH more money.

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Cheryl Munroe
, US
May 19, 2018 12:34 pm EDT
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I've had a sleep number bed P5 for less than a year now (I purchased the bed in July 2017). I have had 2 major issues up to this point; both the same issue. The head of the bed gets stuck in the up position, and won't go down. The message on the remote tells me there was a power outage and the bed needs to be recalibrated (you can't use the remote for anything until it's recalibrated). When I follow the directions to recalibrate, both sides of the head of the bed go up, however the right side goes down to flat, as it should, but the left side does not go down. I had a technician out 3-4 months ago who fixed it, and now I have the same exact problem, all in less than a year of ownership. I'd like to return the bed, feeling its defective (especially since technician says he's never seen this happen twice), but sleep number will not exchange or take back. So incredibly frustrating to have spent $5, 000+ for a mattress when I could have (and should have) gone to a local mattress store and got something just as good for half the money and not this aggravation. I WILL NEVER BUY ANOTHER SLEEP BED, NOR WOULD I RECOMMEND IT TO ANYONE. I've already told family don't waste your money. Buyer beware.

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4:53 pm EST
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Sleep Number c2 double twin with dual temp

I have had to make four or five service calls in a little over a year; EVERY time I'm on hold for between 20 and 40 minutes before I can begin to talk with someone. I would have called sooner after a problem but can't deal with the wait times. The phone message ALWAYS says "we're experiencing unusual call volume." Reps don't listen and only want to do what they know how to do, which is reset the bed. I recently found out from one of their independent contractors that they place a service call based on if they think it's the underneath of the bed or the top. Consequently, all the issues can never be resolved at once. This means that it's actually the rep determining issues, rather than a technician. On the last call the contractor noted that additional work needed to be done because they hadn't sent the right parts for what the problem turned out to be. Although the contractor sent numerous messages nothing happened to fix the problem. Last week I had the bed all the way up, entered the "flat" setting for the bed and walked away. When I came back I forgot I had theoretically put the bed down and got into the bed at the top position and it came crashing down to flat from the most upright position. That could have been devastating for a fragile person.

Issues in no particular order: 1)The bed now keeps "recalibrating" itself, sending both sides up and down. 2) I'm now afraid to put the bed down when I'm not in it for fear of what might happen. 3)The cords literally fall out of either the dual temp boxes or the other box that's under the bed, not sure which, and create "connectivity" problems on the remote and the bed won't work properly. (For this issue they only want to send new remotes.) 4) The dual temp "pad" is damaged from having the bed upright as the dual temp pad is inappropriately attached over the mattress (or it's a bad design) and is an uncomfortable lump under your butt when sitting up in bed.

I've had a Sleep Number bed before and there weren't problems even close to this. At that time they were responsive and the only call I made was resolved the first time, without a 40 minute wait time. One assumes the wait time is so long now because there are so many problems that are inappropriately addressed.

I'm sick and tired of spending approximately an hour of my time on each call with inappropriate results. I'm also sick and tired of having to crawl under the bed continually to fix things. When one pays a fortune for a top-of-the-line bed, one assumes it will work properly. It's been constant issues and I've been threatened with service call fees.

Resolution would be to have the bed work. Considering they have been unable to fix after this many calls, it would seem that a new bed would be the only choice.

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Update by maryannhoye
Jun 14, 2017 4:54 pm EDT

My average wait time on the phone is 40 minutes! Then they just want you to reset the bed! (Could have done that WITHOUT waiting 40 minutes.) Explain, explain, explain. I discovered that the person you talk to turn out even tho they know nothing, they are doing the diagnostics. It's THAT person who actually orders the parts. That's why the parts are never right when the repairperson arrives. My last service call the repairman called back twice to tell them to send the appropriate part. Of course it never arrived. Since I don't have the time to sit on the phone for 40 minutes I haven't called back and the bed is always having issues and re-setting itself and CONSTANT connectivity alerts. What a rip-off! Can't lay down comfortably on the dual temp pad because it's damaged from moving up and down. I hope potential customers are reading this, because to them I say, "Run, do not walk, to a different bed company!"

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Marcejen
, US
Jun 14, 2017 3:53 pm EDT

We are dealing with the same problem. It took hours to be able to talk to someone- never the same representative- so you have to repeat and repeat. If you leave messages they NEVER return your calls. They don't acknowledge your request for repair and you have to call to see if they are still in business. We bought the bed in Dec 2015, delivered end of January 2016...The repairman has to drive more than 100 miles. In May 2017, they replace the undercarriage and one month later My Husband cannot use his side stuck in the sitting position. After almost a week, the part has been sent to this repairman who is en vacation until...An alternate repairman within 100 miles is also en vacation. If we were strong enough [we are 77 and 80 YOA] we can turn the beds, remove a pin...oh you have to have 2 more people..sorry..So tired.

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8:02 am EST

Sleep Number sleep number sheets

We purchased 2 sets of sheets for our split king size sleep number bed when we bought it in September 2017.
The top sheet on both sets have torn in several different areas of the sheet, we have washed it as directed, the bottom sheet is in tact, with no problems.
I am very disappointed in this fabric, I paid full price for these sheets and the quality is not what I expected.

Very Disappointed
Nickie Williams
2609 Pine Park Blvd.
Orange, TX. 77632
[protected] hm./[protected] cell
[protected]@gmail.com

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2:03 pm EST

Sleep Number customer service

A year ago I bought a split king comfort adjustable bed so my wife could sleep and rest in comfort because of a stroke she had a few months before. We got the bed a month late, the sheets came a month later. Over a month ago I went to a Sleep Number store and ordered 2 more set of sheets which cost a little over $400.00, the receipt says they will come in 2 weeks, NOTHING! I've called several times and they don't know anything, no answer, except I'll get them when I get them. I am so angry that I bought a sleep number bed and I swear to God, I WON'T be going back to sleep number to buy anything else and I'm telling the entire Los Angeles School District and county employees where I work not to buy sleep number.
PS; the third time I called I was promised a free set of sheets for my bed because of the problems and then found out later the order was pulled and canceled.

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6:59 am EDT

Sleep Number 100 day refund policy

We have purchased a bed from this company Sleepnumber. Their customer service representative said that in case we are not satisfied with our purchase we can return it back within 100 days for a refund.
The bed was nothing like we expected, it wasn't comfortable at all. Comfortable bed was very important to us, because my husband suffered from a back pain.
We contacted Sleepnumber and said we wanted to get a refund, but they said that they were not able to give our money back. We reminded them about the 100 day period but they decided to ignore that fact.
We argued with them for a long time but lost the battle.
Think twice before you decide to buy from Sleepnumber.

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Mark Hamill
, US
Apr 24, 2017 3:12 pm EDT

Don't Buy ! ! !
NO return policy!
Misleading 100 day satisfaction pitch.
Misleading quality pitch.
Showroom examples Not like what you get.
Low settings are like sleeping on an Army cot.
High settings are like sleeping on a exercise ball.
Watch out you don't roll off the sides.
Huge waste of money>

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6:07 am EDT
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Sleep Number customer service

I purchased a bed from sleep number for $5, 127.55 in march 2016. I immediately stared having problems with the bed and called for assistance. I was given the run around and told that they wouldn't do anything for me unless I did my own trouble shooting. For this much money I really thought that I would receive excellent customer service. Not so. Since attempting to correct the deficiencies with the bed I have receives harassing phone calls and emails. I spoke to one lady (jean) who asked me if I had my receipt handy, I asked why I needed to have my receipt and she said I will put you on hold until you find it. I hung up and called back and spoke with two supervisors (?) who continued to act like I was a ### for even complaining about the bed. I spoke with bob who convinced me to keep the bed and he would make sure everything was handled properly. I hung up with bob, after numerous sarcastic remarks feeling that maybe I had found someone who actually cared about a customer. I was so wrong! At 6:53 PM I received a call from home delivery in new jersey and she asked me to explain what my problems were, in detail. I said that I had already spent @2 hours talking with supervisors and I was not willing to explain it again. She said "I am in charge and if you do not explain the details of your complaint, I won't set up the appointment. Customer service at its worst. Do not buy from this company who treats complaints as if they were a personal attack.

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Update by Paul Burlingame
Apr 27, 2016 6:11 am EDT

I purchased a bed from sleep number for $5, 127.55 in march 2016. I immediately stared having problems with the bed and called for assistance. I was given the run around and told that they wouldn't do anything for me unless I did my own trouble shooting. For this much money I really thought that I would receive excellent customer service. Not so. Since attempting to correct the deficiencies with the bed I have receives harassing phone calls and emails. I spoke to one lady (jean) who asked me if I had my receipt handy, I asked why I needed to have my receipt and she said I will put you on hold until you find it. I hung up and called back and spoke with two supervisors (?) who continued to act like I was a ### for even complaining about the bed. I spoke with bob who convinced me to keep the bed and he would make sure everything was handled properly. I hung up with bob, after numerous sarcastic remarks feeling that maybe I had found someone who actually cared about a customer. I was so wrong! At 6:53 PM I received a call from home delivery in new jersey and she asked me to explain what my problems were, in detail. I said that I had already spent @2 hours talking with supervisors and I was not willing to explain it again. She said "I am in charge and if you do not explain the details of your complaint, I won't set up the appointment. Customer service at its worst. Do not buy from this company who treats complaints as if they were a personal attack

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foff
, US
Jul 29, 2016 12:23 pm EDT

We never got used to it, spent a lot of money and got mostly hype.. No comfortable settings. When I tried to buy a replacement 4" upper cover for the 'memory foam component' they quoted over $1600 because they only sell it with the lower 12+" cover I don't need. Also displays in wired units died so they wanted me to buy an entirely new PUMP! Never again!

Sleep Number Customer Reviews Overview

Sleep Number specializes in providing personalized sleep solutions. Their product line includes adjustable, smart beds known for their Sleep Number setting, which allows individuals to customize the firmness of their mattress. Additionally, they offer bedding accessories such as pillows, sheets, and mattress pads. Sleep Number's services include in-store and online shopping, with sleep professionals available to assist customers in selecting the right products for their sleep preferences. The company also provides a sleep tracking app to help users monitor and improve their sleep quality.

Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

How to file a complaint about Sleep Number?

### Guide on How to File a Complaint or Review about Sleep Number on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. Otherwise, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Sleep Number. Include key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents, but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you effectively in filing a complaint or review about Sleep Number on ComplaintsBoard.com.

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Contact Sleep Number customer service

Phone numbers

+1 (888) 411-2188 +1 (763) 551-7000 More phone numbers

Website

www.sleepnumber.com

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Use this comments board to leave complaints and reviews about Sleep Number. Discuss the issues you have had with Sleep Number and work with their customer service team to find a resolution.