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Sleep Number Corporation / new bed does not work properly

1 Minneapolis, KS, United States

My very expensive Sleep Number bed arrived yesterday. It had an early-generation base that did not work. My mechanically astute installer finally got it to work through a temporary fix. I have asked for a new, current base. (Does anyone test this stuff? And who decides who gets old equipment that has been replaced and who gets current equipment?) In addition, neither the installer nor I could get the "Sleep IQ" app to work. It still doesn't. Finally, the remotes that I ordered have not arrived. Fortunately, the installer had one spare remote. Without it and without "Sleep IQ, " I would have been in trouble. I can't imagine how so many things could go wrong on one order except I am beginning to realize that this is one badly over-engineered mattress. This is our second Sleep Number bed and, based on the first day's experience, will be our last.

Je
Sep 2, 2018

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