Sleek Spaces - Gately's / Admits to refund but will not send check!
On April 11, 2007 I ordered online from Gately's SleekSpaces.com 4 pairs of white leather dining room chairs (total of 8 chairs), a dining room table and a Platform bed. The dining room table is the ONLY item which arrived correctly and not damaged. One pair of the chairs arrived damaged and the wrong size bed was shipped. I contacted Gately's Sleek Spaces about the damaged chairs and the wrong size bed. It took three (3) months of constant emailing and telephoning to get the instructions and return authorization for these items. On July 7 the bed was returned via Yellow Freight and the chairs were shipped UPS July 24. I was told after the furniture was received by Gately's, I would be issued a refund of $1862.98 back to my MasterCard. It took another month for me to get information about the refund due me. I was told by Monica that the money could not be refunded to my credit card as MAsterCard has a 3 month limit on credits back to the card. So then I was told by Monica in writing and on the telephone, that a check would be mailed on Aug. 17, 2007. After not receiving the check, I followed up with a call Aug 31, 2007 to be told the credit manager was in a meeting and as soon as it ended, I would be contacted about the refund. No call or email came. I sent 2 more emails with no response. I have 44 emails in my file all attempting to resolve this issue since April 2007.