Skywards / Cheat you of your collected air miles
My husband is a frequent flyer on Emirates Airlines. He has a Skywards Card and Skywards is supposed to give him the points for each time he travels by Emirates. However, we have been scammed of these points. They provide wrong information. They told us to add family members names to the program and the main applicant will be credited their family members points when they trave. I just returned from my vacation and was surprised to see that my points were not transferred to my husband's Skywards Account. We were cheated of 15000 points, because only 20% of my travel points were transferred to his account. When my children and I enrolled with Skywards we were misinformed, resulting in my loss of air miles. We were told by Skywards customer service that when i travel to Trivandrum and back to Canada, I could collect 18, 000 miles, but now after I completed my travel and returned, I have been given only 3000 points. Upon checking with Skywards, I was informed that only 20% will be transferred. Where is my balance 80% skypoints? Can this be transferred to my account. I have my own Skywards membership?