SUBMIT A COMPLAINT

[Resolved] Skyscanner / airline tickets booking reference#cb902595

United Arab Emirates

I booked ticket through sky scanner and then diverted to city bookers to book 4 tickets from cairo city to dubai via yanbou airport, i was surprised when the check in desk in cairo airport told us thet you can not ride the airplane, and told us to go and book another flight .
Till now we didnt get the confirmation of the refund of these fake tickets .
I aproached them several times without any confirmation for the refund.

Skyscanner
Skyscanner
Skyscanner
Skyscanner
Skyscanner

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Skyscanner Customer Care's Response, Sep 25, 2017

    Hello Yousef, sorry to hear about the issues you've had with your booking with City Bookers. Please could you contact us here so that we can try to help? We can't do so via this website or without your personal details. https://help.skyscanner.net/hc/en-us/requests/new Many thanks, Lynsey - Skyscanner Support

Yo
Sep 22, 2017

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