Menu
SkyTours International
SkyTours International Customer Service Phone, Email, Contacts

SkyTours International
reviews & complaints

www.sky-tours.com
www.sky-tours.com

Learn how the rating is calculated

1.4 9 Reviews

SkyTours International Complaints Summary

1 Resolved
8 Unresolved
Our verdict: With SkyTours International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for SkyTours International has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of SkyTours International. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SkyTours International reviews & complaints 9

Sort by:

Newest SkyTours International reviews & complaints

ComplaintsBoard
C
11:33 am EST

SkyTours International Refund not received

Attention!
I purchased my tickets on October 2019 with paying extra No Questions Asked Cancellation Protection and My flights were CANCELLED BY THE AIRLINES due to coronavirus in March 2020. Since that time I have been waiting for a refund.
I have sent dozens of e-mails to Skytours, All they say is to wait. Although I decided to call both airlines (Latam & Qatar), in their system it seems the airline part of refund is already proceed, they couldn't give me more information but I was told that our waiting time is unusually far longer then average.
So Why I haven't received anything yet?

So checking the comments and complaints about the company it has been clearly seen that Skytours is not trustable at all, which makes me to take a legal action as next step.
In Covid19 cancellations companies are using customers' money in investing accounts as long as they can so while they are getting richer and richer, we poor people are desperately waiting our money back. I am asking to Skytours' representative, Is Skytours one of this companies? Where is my money?

I know my rights. So Please be honest don't give me a prepared or dishonest answers and proceed my refund right now, that is the last warning before I start to fight for my rights in court.
Don't tell me to write in your support webpage, because I opened a complain in March and now for the second time is marked as Solved, which clearly is not.
P.S. And don't even think about charging a so called administration fee for handling a refund request of $65 / 60€ per ticket, as this service was a shame and as I paid cancellation protecting you have no rights to charge absolutely nothing else.

Read full review of SkyTours International
Hide full review
ComplaintsBoard
J
8:03 am EDT

SkyTours International Cancelled flights, no refund

In January I bought a trip to a number of different Southeast Asian countries, (Vietnam, Indonesia and Malaysia) through Skytours International. We were supposed to depart on the 28th of June 2020. There were no issues until Covid-19 broke out and our flights were cancelled. Skytours didn't even notify us about this, instead I had to call FinnAir, the airline flying us most of the way, to get the information. I asked Skytours about this and since then (like middle of May) I have been in a constant email conversation with them about getting a refund. First, they told me to wait because most airlines had not refunded to them even... so I did. But on the 23rd of August FinnAir (where the majority of the payment was located) refunded the money to Skytours... not surprisingly Skytours did not notify me about this either, instead, once again, FinnAir communicated the update. I confronted Skytours with this and since then it has been nothing but excuses. They are offering me a voucher, but I want a cash refund, it is my right to choose in case the airlines cancelled the flights. I have filed a consumer complaint to both Swedish and EU authorities but I'm gonna go to all lengths to get my refund. The booking number is: QTSPLN. The original departure was from Copenhagen Airport with FinnAir. Let me know what other information you need.

Read full review of SkyTours International and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jack4u
Chicago, Illinois, US
Dec 08, 2020 12:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Same problem.
Did you get your refund?
Can you tell me how did you file complain to the EU authorities?
Do you know Sky-tours address in the US?

ComplaintsBoard
A
5:09 am EDT

SkyTours International holiday

I am complaining about my holiday 30/9/2018-07/10/2018 at slovenska plaza hotel budva Montenegro we payed for a 4 star and only got 3 star we was not able to use 4 star stuff and had to eat 3 star food and food was cold my booking reference is 1863/27950 which was booked at a tui store in leeds we payed £1115.99 we would like to know if we can get a form of compensation for the service we did not get

Read full review of SkyTours International
Hide full review

Is SkyTours International legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified SkyTours International as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with SkyTours International is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

SkyTours International earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals SkyTours International as a scam with only 1% ligitimacy. Strongly advised against interaction.

With only 11% of 0 complaints being resolved, SkyTours International slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using sky-tours.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to SkyTours International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for SkyTours International. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Sky-tours.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Sky-tours.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Sky-tours.com you are considering visiting, which is associated with SkyTours International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ComplaintsBoard
D
2:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SkyTours International travel from canada to thailand via china

Sky-tours provided an incorrect itinerary for Trip from Calgary (Via Vancouver) Canada to Thailand Via China. The itinerary listed only one stop in China for 19 hours. But when trying to board the plane to China from Vancouver we were not allowed on the plane as there were actually 2 stops in China not one, and the 2nd stop would have put us over the 24 hour stay without visa timeline. The itinerary provided by Sky-tours did not include the 2 two stops in China. When we called sky-tours to help resolve the situation they would do nothing to help. We had to rebook our entire trip (not with Sky-tours as we couldn't trust them) including the return flight home as it also had 2 stops (not listed on the itinerary again). In the end we had to pay for 2 full trips and Sky-tours is taking no responsibility, even though they are the ones that provide the incorrect itinerary, and will not refund any portion of the trip, we even had their missed connection insurance.

Read full review of SkyTours International
Hide full review
ComplaintsBoard
M
6:43 am EDT

SkyTours International Still waiting for my refund!

I wanted to buy two tickets from SkyTours website. So I entered all the necessary information and paid for the tickets. But I did not received anything and when I contacted SkyTours customer service they said that my bank denied the charge. So I ordered tickets from another website. The next day I checked my bank statement and found out that SkyTours did take my money! Contacted my bank and they confirmed that there was a charge made by SkyTours. Immediately called them and they promised a refund, but three weeks already passed and still no money!

Read full review of SkyTours International and 3 comments
Hide full review
3 comments
Add a comment
M
M
Matt
,
May 30, 2016 3:45 am EDT

I have booked a flight through SkyTours service and after I paid for the ticket I noticed an additional charge for who knows what! I immediately contacted SkyTours customer support and asked what was going on and they told that extra $50 was a service fee! Fine, I can understand that, but in my opinion they should have told me about that! It was very unfair and dishonest that they did not warn me about these fees!

D
D
Dirk Nückles
, US
May 30, 2016 5:30 am EDT

Mimi,

we need your full name, booking number or passenger name to investigate this issue.

Thanks

D
D
Dirk Nückles
, US
May 30, 2016 5:23 am EDT

Hi Matt,
we never willingly charge more than agreed. If an error has been made this will be corrected, however you have not provided the booking number, or the email address you used for the booking or the first and last name of the passenger. Unfortunately we are at this time unable to answer your complaint as we can not identify your booking without the missing data.

ComplaintsBoard
Y
3:32 am EST

SkyTours International Lies

Last week i wantet to book my Tickets and my reservation was cancelled by the airlines. That's okey, but i did not recieve my money back. Already 6 days i am waiting and still i don't have my money. I had a conversation with my bank and they checked. Than they told me that my money are blocked from Sky-Tours. Now i am writing email every day and i don't have answer from you...

Read full review of SkyTours International
Hide full review
ComplaintsBoard
M
7:24 am EDT

SkyTours International They still haven't returned my money

We booked the travel through the website www.sky-tours.com. We booked the trip, hotel and some entertainment. The rep told me that they would take $50 from us and it was like secure money, which they would return after they would check us and card information. They checked and provided the booking number, but couple of weeks later and I still haven’t received my money back. I wouldn’t advise or rely on these people.

Read full review of SkyTours International and 1 comment
Hide full review
1 comment
Add a comment
A
A
Amber Lynn Parker
, US
Nov 01, 2015 5:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Here is my ticket number: 159773

Hello- it was my first time to fly- I booked a flight round trip from Midland, Tx to Raleigh, Nc.
Due to some confsuion and mis reading- I accidentally clicked the wrong return date- nov 19 when I need to come back Nov 15.
I tried calling- multiple times and got nowhere but a dang recording in different languages and a beep!
I have tried to work it out including to pay the $67.00 extra to have the flight date changed. No answer!
I paid $637.00 for this trip.
I've requested my money back- still waiting for a reply- the money needs to be returned quickly so I can book a flight.

So frustrating! So upset!

Never will use them again! Need my money back!

Very upset- Amber Parker

ComplaintsBoard
C
8:58 am EDT

SkyTours International misleading and omitted information

I booked a flight thru Sky-Tours for a trip from Naples Italy to Chicago IL (USA). I always book with a stopover to lower costs.
So I thought I booked a flight from Naples to London Heathrow to Chicago O'hare.

In fact, I immediately learned that I made a mistake and would have to fly into London Gatwick and then commute over to Heathrow.

I would not have ever booked a flight that required me to change airports. I am not stupid.
But to attempt to salvage, I contacted Gatwick airport. They told me it would be cutting it close to get onboard at 4 PM at Heathrow with an arrival of 11:50 AM at Gatwick. PLUS SKY-TOURS conveniently did not mention the cost to travel between the 2 airports...approximately $200. In addition, my wife walks with a limp and moves very slowly.

In addition, we learned that SKY-TOURS booked a third flight from JFK NEW YORK to LONDON HEATHROW with our names on it. I was told that this was done to get us a better rate, AND WE WOULD BE TOLD ABOUT THIS LATER.

So flight booked on June 17. Received e-tickets on June 18. And emailed to cancel and get refund on June 19.
Told "Airline rules prevent us from refunding." But airline rules do not prevent them from booking bogus flights.

Read full review of SkyTours International
Hide full review
ComplaintsBoard
S
4:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SkyTours International booking complaint

I booked and paid for 4 rt tickets from Sweden to USA. Was sent a booking confirmation and invoice and was told that I would receive an eticket and confirmation within 24 hours. That was 4 days ago and I have yet to receive a confirmation e-ticket. I then tried to confirm my booking NNWDP5 and the message read "reservation invalid/outdated fare" Nervous I tried to phone Skytours in USA and Germany to no avail. I kept getting a recorded message that said "memory full". I sent emails to their customer support and was advised I would receive a eticket and number to check the progress of my email to them, and nothing again. I tried to link on to their many links on their site and found it cannot be done. I am at my wits end trying to find out whats going on. I also contacted the three airlines that my booking confirmation stated we would be taking, and our names are not reserved for the dates we paid for. The money has shown deducted from my bank account but nothing has been done. I cannot get a hold of anyone at Skytours, through email, customer support or phone.

Read full review of SkyTours International and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sky-tours.com
, DE
Oct 08, 2014 4:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mrs Napolitano,

this is Dirk from Skytours. You sent us a support request about your booking on October 5th. We have answered the same day about the status of your booking. I will, however, resend the message to your email now again for your convenience.

Thanks
Dirk

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact SkyTours International customer service

Phone numbers

+376 815 301 +1 (408) 500-0755 More phone numbers

Website

www.sky-tours.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with SkyTours International?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SkyTours International Customer Service. Initial SkyTours International complaints should be directed to their team directly. You can find contact details for SkyTours International above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about SkyTours International. Discuss the issues you have had with SkyTours International and work with their customer service team to find a resolution.