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1.1 627 Reviews

Sky Sports Complaints Summary

14 Resolved
613 Unresolved
Our verdict: If considering services from Sky Sports with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sky Sports reviews & complaints 627

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D
4:14 am EST

Sky Sports sky sports football

Why is it necessary to have biased commentators for premier league matches. Gary Neville does all the Liverpool games when he has and has admitted on air he hates Liverpool. Yesterday game against spurs you could hear his excitement when Spurs equalized. Then saying the penalties were clear when they were not. It should be possible to have independent commentators for the main premier league games.

I often have to have the TV on mute when he commentating because he is so offensive. It is offensive to allow someone so biased do the commenting for Liverpool games. I can accept bias with the pundits before and after the game but not during the commentating.

Please stop him commentating on Liverpool games for basic independence. We need neutrality from commentators not bias.

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Len McGiveron
, GB
Mar 12, 2018 3:35 am EDT

As a Liverpool fan for over 60 years I was disgusted to hear this morning about Jamie Carragher spitting at someone following the Man Utd game on Saturday. Spitting is a vile, cowardly, despicable act and there can be excuse for such action despite his plea of provacation. He surely must have faced worse on the football pitch!
Sky must act to condemn this deed and end his contract, would Jeff Stelling have done the same if someone had goaded him for example about a Hartlepool result? I think the fact that he has apologised is the sign of a desperate man trying to save his tarnished reputation.
They ended Andy Gray's contract after sexists comments and in my opinion this is just as bad if not worse, so they must do the same now.

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mark nevin
, IE
Feb 05, 2018 6:44 am EST
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overall sky sports is a very good package.excellent coverage.good camera angles and mostly good commentators.however having to watch manchester city and liverpool games with the volume turned down when gary neville is commentating is starting to become a bit tiring.his daffy duck accent is bad enough but when he squeals every time man city and liverpool concede it just becomes stomach turning.if you could just leave him to do the man utd games it would be much appreciated.surely with a population of over 60 million in britain there must be plenty of ex footballers who have not been poisoned with bias

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A
6:31 am EST

Sky Sports jim white

On a day west bromwich albion lay their legendary number 9 to rest, mr white has the nerve to send out a tweet asking why has daniel sturridge turned down the number 9 shirt at newcastle utd to join wba?
Typical anti west midlands, lazy, and unprofessional opinion. On a day like today? How extremely distasteful. Hang your head in shame mr white. A public apology should be made.

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2:03 pm EST

Sky Sports rugby union coverage.

I would be interested to know if any of your Commentators, Editors or Directors have ever heard about Sky Plus or planner? and if so, why do they now insist on telling me and others about the score and details of every other match that is being played. You may say that some viewers will be interested in whats going on in other matches or how the table stands, can I tell you that the only people that are obsessed with this, are your commentators, the rest of us can wait until half time or the end of the match, when we can avoid it in one way or another. If we were as obsessed, we could find out those details be asking; Alexa, Google or chanel hopping, but the way you are presenting matches I can not avoid it, you are forcing this on me and I dont have a choice. If you want to provide information about other matches that are currently being played or have just finished. provide that option on the red button. So could you please tell me why, just to watch Rugby Union, I have to buy Sky, then Sky Sorts, HD, multi room and because you have obviously done a deal with BT, Bt sport and BT multi room. That I record the match that I really want to watch, because for various reasons I can not watch it live or I want to watch both matches on sister channels, but then the one I have recorded, is discussed in detail, not only the score, how many tries, who scored them, who the man of the match was, how the game flowed, how the table stands and then, your [censor] of an editor will super impose a video of that game over the one Im watching. So having done that, tell me what is the point of watching the match that is being recorded? Tell me why I am paying you so much, just to have it spoiled by you? STOP IT. Commentary is supposed to enhance not spoil. Oh and can I have a full years refund Please.

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Steve-C
, GB
Jan 24, 2018 11:11 am EST
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I think Andrew has covered all bases in his post. Rather than simply repeat all of his comments, let's just give ONE example of many that are out there - just two of Sunday's games - note that I am NOT giving the scores below, just in case someone reading this has not seen the games yet ! I had been watching the La Rochelle .v. Harlequins game but, knowing that Sky would be telling me the score in the Munster game whilst watching that, decided that I would watch the Munster game live, and the La Rochelle game later. Just 90 seconds into the game there was a 'warning' that you "would be giving the score of the La Rochelle game...look away...fingers in ears..." followed by the score. For a moment I though - AT LAST, perhaps someone has realised that people don't want to be told the results of other matches they are recording to enjoy later and at least a warning would help. Unfortunately this was short-lived. Just 15 minutes later the commentator said in one quick sentence "La Rochelle if you want to know that score, fingers in ears time, x-y up La Rochelle" - and quickly followed this with the Wasps score. No time at all to put my fingers in my ears ! But clearly this wasn't sufficient to completely destroy the point of recording the La Rochelle game as just three minutes later the next try was actually shown on the screen, and the commentator continued to talk about the score...and so it went on. PLEASE - whilst I am watching a game, I do not need to know the scores in the other matches, I do not want to know the scores in the other matches, or "how the table currently stands" - save this for full time when I can switch to watching the other games I have recorded to enjoy. Is this really so difficult for you to understand !?

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1:19 pm EST
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Sky Sports gillette soccer saturday on 10 channels

On Saturday 13 January 2018 at 15.00 pm I was amazed to discover that Sky Sports was showing Gillette Soccer Saturday on 10 different Sky channels at the same time. It was obvious that Sky had virtually nothing to offer sport viewers at a prime time on a Saturday afternoon. Here is a list of the channels that I noted down at 15.00 which was showing Gillette Soccer Saturday, and this situation had been the same for the previous hour and lasted until approx 17.00 :

Channel 106 - Sky One HD
Channel 221 - Sky One
Channel 401 - Sky Sports Main Events HD
Channel 402 - Sky Sports PL HD
Channel 403 - Sky Sports Football HD
Channel 409 - Sky Sports News HD
Channel 435- Sky Sports Main Events
Channel 436 - Sky Sports PL
Channel 439 - Sky Sports Football
Channel 475 - Sky Sports News

I have noticed similar Sky Sports duplications happening on previous occasions and it appears that Sky is reducing it's expenditure on sporting events, or more sporting events are being taken over by BT, ITV, etc.
My Sky package was recently increased by + 20% and it appears that we are now definitely getting less for our money

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8:09 am EST

Sky Sports sky sports boxing commentary

I am making a complaint in regards to Sky Sports Boxing Commentary. I have been a fan of boxing for many years which I watch on regular basis on your channel and Boxnation, I have noticed that the boxing commentators tend to be extremely biased towards overseas fighters. For example at times they do not address the opponent's punches against the British fighter, to me this has been going on for many years in Britain as well as the fact that this has been more of a rising issue since Ian Darke was a commentator on your channel. Compared to many other boxing channels I can openly say that Sky Sports displays the most biased commentary which, at times, puts me off of watching some of the fights. I do have reason to believe that I am not the only individual to have noticed this as it is blantantly obvious in many of the fight broadcasted on your channel. I would to see an improvement with the commentary in the near future.

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4:30 pm EST
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Sky Sports commentators

I recently watched the Tottenham vs West Ham game tonight and I was deeply unsatisfied with the commentary from Tim as I felt he was very biased and extremely rude in regards to the West Ham goal scorer and the West Ham team in general.In the future it would be lovely to watch a fair level headed commentator to on sky sports to make the match a little more enjoyable.

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4:48 pm EST

Sky Sports super sunday - commentators

As an admitted Man Utd fan, I was appalled to hear Noel G was to be a pundit during the match. My fears proved to be correct, what a rubbish talked. I pay money to sky but i don't pay it to watch bias comments. Pundit setup is generally bias in any event e.g. No Everton pundit but NG appearance takes the cake. Who is this guy? Done nothing in sport just a bias celeb trying to get more tv time for his up coming concerts. Where was the corresponding United Fan - and can't count Gary as he is a paid employee. The Professional pundits looked decidedly uncomfortably in their chairs. Was Noels appearance down to the Owners of man city?

Maybe sky need to take some serious consideration into who they invite as pundits for the matches and have more balance in the future.

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1:11 pm EST

Sky Sports live nissan super sunday

Manchester United Vs Manchester City. 10/12/17

Who is "Noel Gallagher"? From what I know, he has never played or had anything to do with competitive football. Why on earth was this person in the studio for one of the biggest football matches in the world? The point of having "experts" in the studio is to dissect the game. NOT for random fans off the street to talk [censored] !

Very disappointed and will be cancelling my subscription if this happens again.

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8:24 am EST

Sky Sports football commentary

Please stop Alan Smith commentating on anything. He wasn't that good as a footballer but is even worse as a commentator. He is very biased against Newcastle United and in general just states the obvious.

In general the sky sports commentators are very good and know what they are talking about but Alan Smith hasn't got a clue what he is talking about.

Please remove him from any kind of commentary.

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Update by David Featherstone
Dec 02, 2017 8:29 am EST

It appears to me that Sky Sports are no longer the leading sport channels. It's bad enough that they have lost the Champions League but to lose the Ashes Series is disgraceful. It's not like the subscription is cheap! How could they lose both of these to BT Sports? I don't think the money that I have paid for my subscription is worth it! I will not be renewing my Sky contract.

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7:05 am EST
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Sky Sports rugby commentators

Hate sending complaints in but enough is enough. As a major fan of the international rugby games, it seems to me the commentators now seem to think it's necessary to talk constantly; this is not commentating it's waffling. The worst has to be Mark Robson who seems to believe we are impressed and want to hear his non stop waffle about his knowledge and history of the game...even when the game is in full flow! Just commentate on what's happen on the pitch for goodness sake. Oh, and could the commentators please keep quiet when the officials are talking to the players, so we can hear what's being said...I thought that's why they have a mic fitted?

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7:37 am EDT
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Sky Sports sky sports cricket

Just switched on to watch England v WIndies and if I was'nt watching it I would have thought the tennis was on, I don't care how PC you are, please, please leave the commentary to the Men on a predominantly Mans game, by all means women can comment on womens cricket and their version of football, but I want to hear from seasoned male professionals who have played the game at the top level for there views, I am starting to get somewhat cheesed off with the introduction of women in commentary on all sports that they are not part of, call me sexist if you like but I know many, many who agree with me, I had to turn off the sound in the end, do us a favour and cut this practice out :o (

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3:43 pm EDT

Sky Sports sky sports

I am very angry with the commentator on tonight's Lithuania and Scotland game. All he did was bring Scotland down and belittle them. They played very well and maybe they haven't Done so in the past. Even when they won he said it doesn't happen so often I am Scottish and I am extremely angry about this I was enjoying the game he put a downer on it at every opportunity. Please do not let him ever do the commentary on a Scotland game again. We are a country that are doing better at football and don't need to be brought down. He should leave his negativity at home

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3:28 pm EDT

Sky Sports solheim cup coverage

The Sky coverage of this year's Solheim Cup rates as the worst broadcast of any sports event I have watched. For example the final day of play:
-The male anchor appeared to have little knowledge of golf and had no comment to make other than rehearsed/researched facts that added nothing to the play.
-There was a strong bias to showing the shots played by USA team.
-The interviews of players when they finished built up the USA players in lovey-dovey terms while those of Mathew, for example, were short and to the point and made for sensible viewing.
-Not enough time spent on showing golf.
-Poor continuity - why show the second pairings tee-off from the first hole before showing the first match complete the first hole which was a reachable par four and therefore finished before the second match could tee off.
-Inform Rolex that in their advert about the Solheim Cup, Lydia Koh is not a European.
-With the notable exception of Mickey Walker and Laura Davies, this was an unprofessional production.

Subscribers to Sky deserve better than your broadcast of this year's Solheim Cup.
Regards,
Robert Hughes

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2:44 am EDT

Sky Sports loss of sports

What is happening to sky sports, not only is it way over priced, they seem to be loseing loads of sports, first champions league football goes, they are not going to be showing ashes cricket next year, I've heard they have lost the us pga golf championship, and now I've found out from next year no more tennis, on top of this they seem obsessed with pumping ladies sports, which I find that no one cares about, come on sky get ya game up or you are going to lose a lot of customers I'll be leaving when my year runs out.

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1:09 pm EDT
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Sky Sports bt increase of sky sports 1

I am a BT customer who pays circa £16 a month for the Sky Sports 1 channel. I am now being asked to pay an additional £11 a month, now £27 to watch your two consolidated channels. My only interest is watching football ... so I am being asked to pay an increase of +70% to watch the football. I have absolutely no interest in other sports.
1) Why have you taken this step. It seems crazy. Many people will just cancel Sky. 2) What can you offer as an alternative, at an affordable price.

Many thanks
Richard Moore
email: [protected]@gmail.com

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11:32 am EDT
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Sky Sports sky golf commentary on the irish open sunday 9th july

Near the end of the programme Ewen Murray mentioned the course Portstewart being in Northern Ireland - Then shortly afterwards mentioned next year's venue Ballyliffin - Being in Donegal - Would it not have been more informative to the viewers, especially those across the pond, to say that Donegal is in the Republic ( even though it is situated further north than Portstewart ).
This is more of a comment than a complaint - I think your Sky Golf team does an excellent job - far superior to the BBC - and I'm looking forward to your 2nd Open in 10 days time.
Best wishes
Douglas Rae

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R
7:50 am EDT

Sky Sports welsh representative ignored at bmw golf

Are your Sky golf commentators aware that there are golfers from Wales taking part in The BMW at Wentworth. For example, Bradley Dredge was partnered with Henrique Stenson on the last day. The commentators covered all of Stenson's shots, but quickly switched to another match was Dredge was due to play(and at the beginning of that last round Dredge was only one shot behind Stenson. This partisan attitude BM is not the first time this has happened. Come on Sky, let's have a bit of fair play.

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9:29 am EDT
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Sky Sports sky sports disregard for celtic and scottish football

Once again your disregard for Celtic and Scottish Football shines through.
I was at the game but had to leave just right after the lifting of our trophy due to work.
I thought I would catch ALL the after game celebrations on your coverage but of course I didn't and I'm not surprised now.
For years it has shown.
Adverts during the teams coming out. Adverts during manager handshakes right before kick off. Adverts during our huddle.
Your 'highlights' package is also a joke. A 35 mins programme with 25 mins footage normally without the incidents we talk about on the way home from games. Also it's advertised to show but when I watch it it happens to be cricket or some other sport you decide is bigger than our football.
Bt have clearly shown the way with its live coverage, exposure and hour and a half highlights package of the live game. Also the analysts tend to be fairer if not always a supporter.
An analyst(loosely) in Neil McCann EBT who not only does not like Celtic but promotes how bad HE thinks our game is. What chance have we got?
Sky are happy to promote this and how wonderful the cashcow EPL is. I personally like the EPL but it is not all that.
You could not wait to finish the programme and get to the Chelsea game and its FULL coverage.
Eye off the ball Sky. You are lagging behind badly.
A bit like our old rivals.
The quicker BT get the Scottish Football contract the better. Champions league in the bag already for BT.
An absolute disgrace.
Full Contract cancelled.

M.

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11:41 am EDT

Sky Sports coverage of final celtic game

Absolutely disgusted of sky sports coverage of today's Celtic game v hearts with the after the match coverage, only did we just get to see Celtic lifting trophy when the coverage stopped, no interviews on pitch with players or Brendon Rodgers, yet you watch the Chelsea game and everyone is one pitch 45 mins after final whistle, I pay top dollar for sky yet the service is a poor second to BT sport now

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9:38 am EDT

Sky Sports not showing west indies /pakistan final days play on 14th may 2017

I am a paid up member of Sky including the sport channel. Account No is [protected].

We are extremely upset that you chose not to show the final days play of the final test that was to be the decider of the series.

You did show all the othe matches in the seies, but decided (without informing the viewers) that the final days play will not be shown.

An explanation is required for this unwarranted action and compensation should be paid to us. Either you should have not shown the match on other days but not to show the final days match for lovers of game is disgusting

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