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The good, the bad, and the ugly - discover what customers are saying about Sky

Welcome to our customer reviews and complaints page for Sky. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Sky.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Sky's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Sky, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Sky. Your feedback is an important part of our community and will help others make informed decisions.

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8:51 am EST
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I am highly disappointed with Sky! I have been with them for 18th months and before my contract finished I called them on time to cancel the contract and transfer my broadband with a new provider as I wanted something cheaper. This happened in December 2021. I wasted so much of my time every time I called them to get an update on the transfer, and all the...

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9:24 am EDT

Sky Bias

I would like to make a complaint about todays coverage of the Scottish Cup Semi Final between Inverness Caledonian Thistle and Celtic at Hampden.
The commentary throughout the match from Andy Walker was completely embarrassing, totally unneutral . He was biased throughout the game to Celtic, gave no praise to Inverness whatsoever, and also continued to blame the officials the whole time. I felt the commentary was completed unfair on Inverness, who fully deserved there win today. At the end of the game he managed to congratulate Celtic, but failed to congratulate the team that actually won the game - his signing off quote at the end of the game "Lets not forget how awful the officials were today!". I cant believe that he is taking away what is a fantastic achievement for Inverness, its unacceptable. I honestly don't believe you should employ Andy Walker as a commentator, he completely ruins the experience for a neutral fan.
Sky Sports also failed to deliver any coverage after the game, which Is probably because of the next programme, however, if this was a Premier League fixture or an FA semi final I fell the situation would most definitely been different.

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Katie O'Malley!!!!!
Derby, GB
Mar 25, 2010 8:53 am EDT

I wish too complain as iv been payin for sky for around 3/4 months and i havent actually been watchin it or have a box. I moved propertys and all the wires have been cut, I have spoke to a sky repersentive who informed me that i could reimburst of he payments as iv been paying for something that i have not been watchin.
Please can you let me how i can do this.
Thank you.

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lesley atkins
Basildon, GB
Jan 13, 2010 8:27 am EST

we were told to add movie channels would be £8 per month so did it only to find the channels were not as advertised, stayed with them for a few months paid and put quite a few on the planner then canceled the film contract only to find they have blocked us from watching films we paid for months ago ..said its company policy to stop us from watching them as we had stopped paying..CON ARTISTS ...I think so.

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Shakato
, US
Oct 16, 2009 12:27 pm EDT

I subscribe for the top fastest broadband wireless package to sky. First it is so slow, not the download fee I am paying for, but the most annoying thing is everytime in the last couple of weeks I go to logonto my email it says unobtainable please try later, getting to the stage where could chuck out the window, well could call them and sit on the line for 30 minutes plus and just get big bill, think this is rubbish.

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asomar
Morden, GB
Mar 09, 2011 6:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My phone and broadband are not working for a week. It is expensive to call their call service from mobile, and they do not answer to online service and email.

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3:59 pm EST
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Letter sent to Sky. Speaks for itself! No response so far! Dear Sir I have had 4 calls today from Sky. All from a male with an Indian "Call centre" accent. The 1st a sales call this morning, I said no thank you, please don't call. The 2nd this afternoon about 16:00, My wife took it and repeated what I said, said we were on TPS and not to call again...

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2:38 pm EST
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Sky All the complaints are totally ignored

Signed up February for HD box, package, Variety pack TV, free Broadband. Not told phone socket needed next to TV and computer, Broadband only active for 2 days since February. Programmes non-existent for 3 weeks. Numerous letters and e-mails sent (from work) as no e-mail access at home. All complaints ignored. Since February paid them £187.90 - what for - just a few extra channels, no Broadband or e-mails, no call barring on telephone. They have not fulfilled their side of the contract and promise to provide me with TV, HD service, Broadband and e-mail. What do you have to do to be noticed by this company? I've tried all communication possible, asked for a refund etc. all complaints totally ignored.

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2:15 pm EDT
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Sky Overcharged

Sky tv yet again charging exsisting loyal customers to upgrade there products when new customers are given them for free!

I have been a loyal customer of sky for aproximatley 5 years which more or less equates to a spend of £3000 so to say I was shocked that I would have to pay an install charge of £30 for an engineer to come to my property to swop a set box no new satalite dish no new cables just the new HD box which they also charge you for.

This is highly unfair when I have no alternative to sky due to the area I live in other wise I would be knocking on Virgins door now.

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1:16 pm EDT
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Sky everything

here are 2 letters i sent to sky, useless ###

To whom it may concern
On the 18th of February this year I decide to temporarily cancel my subscription to sky due to moving home until I could find another job, so I decided to contact your cancellation department and was willing to pay the cancellation charge but I was lead to believe that if I deactivated my sky talk account and my broadband account I could pay just £16.50 a month starting from march until I was back in work and ready to upgrade again something I was happy to do,
Until yesterday when I was about to upgrade my basic sky account I looked at my bank statement and realised I had been paying over the odds for the last three monthly payments, on the 3rd of march I paid £33 and on the 1st of April I paid £27.
I put this down to a simple technical error so I made my first call to sky and ended up being put through to some one who give me a different excuse to the following calls I made later that afternoon, basically saying it was my fault and talking in technical jargon only a law graduate or a bank manager would understand and this was after a fifteen minute conversation broke down into phonetical alphabet, the answer I got was more or less its tough and your going to pay the bill.
So I bit my lip and carried on my next call which was to set up my sky to the new home where I mentioned my previous problem to the call taker only to find out that someone had been making calls from my previous property using my sky talk account after this I set up a online account with sky to view these calls then called you again to sort out what had happened,
after being passed from department to department I decided enough was enough and its time to cancel before I get stung for anymore money where all of a sudden a team leader was willing to credit my sky account for £16.which I was ok with but it still left me £15 out of pocket after some time on the phone I decided to leave it for the day.
Today I called about the getting sky + Installed which is advertised at £30 but I found out it doubles for an existing customer, this doesn’t really give me incentive to stay a customer then I find out my new internet connection is going to have to be broadband connect? £17 for a slow connection £12 more than my original 16mb deal but I wanted to stay as a sky customer until I checked my updated bank account balance only to find sky are going to charge me another £27 tomorrow, just to inform you this direct debit has been cancelled and so have all other transactions between me and sky, I made one last phone call to sky and ended up talking to the technical department for some reason or other who where the most helpful and they mentioned that I had infact cancelled my sky talk but it hadn’t been finalised on the system, more jargon but nether the less they informed me that this is not my fault before giving me your address .
I have no idea who made these calls as the property was under renovation and the letting agency wont release the details of the landlord as they are no longer a client to the landlord, but regardless I did cancel my sky talk and for the money you have been taking from me it would have been simpler and cheaper to pay the cancellation which I will not be paying for now.
I am aware this breach of contract but so is taking money from my account for something that has been cancelled.
My overall sky experience hasn’t been too good as when I first signed up I was paying for sky for around six weeks before it was all set up and ready to go.
It all seems a little misleading and complicated for a bit of entertainment.
If you wish to contact me my email address is ………………….or you can contact me on ………….. or you can pass a message on to ………………… as I work shift patterns.
I don’t really want to settle this in court for not paying for the cancellation fee or the direct debit I just want to be reimbursed for all the money that was taken from my account for the sky talk then I will pay the cancellation fee but I will not be returning to sky as a customer as the customer service is very poor.
I hope we can sort this out without me having to fork out more money or go to court.
Regards
Mr ……..
several months later there still raping me for cash and debt collectors are looming so heres the next letter

To whom it may concern
I recently had major problems with your cancellation service as you where illegally taking direct debits from my account, an issue that took some time to sort out, days off work and a large phone bill due to a technical error as well as poor customer service in certain departments, eventually after sending a letter of complaint (which I have included for reference) I got reimbursed with £15 which was no where near the amount you took of me without my consent which involved more phone calls to get back the full amount I was owed.
While this was processing I was advised by your customer service to cancel my direct debit as another payment was due the following day, due to this cancellation and all the messing about with my direct debit I had my bank account closed down and then you passed my remaining debt on to a debt collecting agency which has now severely effected my credit rating resulting in me not being able to open a new bank account, thanks a lot.
It was made clear in my last letter I was no longer using your service as it would have been cheaper for me to just go ahead and cancel my account in the first place.
You had also failed for the second time to cancel sky talk in my previous address, which resulted in the previous residents running up a phone bill for the second time in my name, something I have not been able to follow up due to privacy laws as the property has been passed over to a different agency, yet again I cancelled this twice.
After you passed my debt over to the debt collecting agency I was informed to pay around £35 immediately or not doing so would result in court action been taking, this is extremely threatening and very angering as you took money form my account illegally advised me to cancel my direct debit which resulted in my bank account being closed and credit rating being affected, your company really has some nerve, so I have give in and decided to pay £5 a month as I felt I had basically been bullied into this and didn’t have a hope at sorting this out, a month later it goes up to £70 and then Friday just gone it has been increased to £100 pounds with no explanation or statement, just to remind you my contract expired anyway in July, besides I have cancelled it enough times anyway so these charges don’t make sense, I have already paid £15 which I feel I shouldn’t of as you broke the terms of the contract by taking money from my account without consent .
I will not pay anymore money and I think its time you wiped this ridiculous debt and cancel my account all together for the 3rd time for free with out no more stealth charges or technical jargon and if possible somehow restore my credit rating as this problem started with you and should end with you .
Sky where very quick and responsive to take my money and to set up an account, but it took nearly 2 months to set the sky broadband up, but when it came to canceling and so called downgrading I hit a wall something one of your advisers told me was not my fault as departments where being swapped around and some other technical talk about errors in the system .If I receive anymore threats from debt collectors about this situation I will be reporting this to trading standards and any other governing bodies who handle problems like this .
Just to remind you because of YOUR technical error I have lost my bank account, lost money due to time of work to sort this out, run up a huge phone bill making calls to you as well as the sky talk account you didn’t cancel, had my credit rating effected resulting in me not being able to open a new account and now I have to deal with threats from debt collectors and court orders, all this to watch repeats.
I have nothing against your staff as some of them mainly the ones based in Scotland where very helpful but on more than one occasion I was being redirected over seas to staff reading from scripts who couldn’t care less, I will not be paying another penny as my account should have been closed and forgotten last time I had a problem I just want this bill wiped and the debt collectors of my back so I can get back to normal and if all goes well I might consider using your services again when I move to my next property,
And just to add I have not used your services since February so its not as if your being ripped of by a unhappy customer .
Regards
Mr angry

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12:20 pm EDT
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Sky poor service mis sold product

I subscribed to sky 4 months ago for tv, broadband and phone line thinking that it was much easier to have everything with one provider and the offer they were giving seemed good value until 8 weeks into this contracte when the router and broadband never arrives. After several phonecalls I was assures it was on its way only to never arrive. As compensation they would give me 2 months of free movies and again said they would send it to me. After 2 monthe broadband still not here and they continues to bill me for movies that I didnt want and were told would only be on for 2 months for free due to my upset and communication failure on their part. Also when sky was fitted I was left with 2 unsafe cables left on my main staircase not pinned or secured and cables throught the hallway and living room which now have to be taken up as landlord of my appartment which is attached to my work has told me that after their health and safety officer had seen it that he thought it was one of the most dangerous and bad installations of any job he had seen. I have spent upto 2 hours a time on the telephone to sky only to never get anywhere or literally be cut off by one of their customer service reps. After all of this I wanted nothing more but to cancel my contract as had been let down with everything sky had offered including signing me up to 12 hd package never knowing or being asked if I had an hd ready tv, which I dont and didnt realise needed one to gain this service. I was told I couldnt cancel and at that point I was moving so asked about my services being moved to new address if there was no way to cancel, they then told me it would cost me £60 for an installation guy to change me over (the same company that made such a mess and health and safety issue at the other address). I instead have an independant guy coming to fit it at a cost of only £40 and no long wait. I must say I would never ever reccommend anyone to use sky and their services as if anything goes wrong you have no chance of having anything resolved by their service teams. I feel the service they give is absolutly disgusting and would tell anyone to try a different provider before every thinking about sky. It seems by googling this subject Im not alone as there are so many people like myself in the same situation and having the same type of calls where the staff either are no help or just cut you off. Please someone do something about the public being mistreated and misled by this company.

Steven Bates

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krlb1979
, GB
Oct 19, 2009 3:17 pm EDT

Thgis is the email i sent to sky recently i think i have made a very silly mistake for the sake of some tv channels i can live without.

Ok on to my problems, the first issue i have stems back to the installation date i was sent via text which i still have on my phone stating my install would go ahead on the 15th of october, after waiting in all day and having taken the day off work i eventually got sick and phoned sky customer service to see what was going on, i was told that the install date was for the 17th october, i argued that my install date was definately the 15th according to the message i had received and i was unhappy at the fact i was going to have to take yet more time off work, i was passed to several customer service reps some helpful or at least seemingly so up until i was passed to the next guy who had no idea why i was passed to them, after an hour or so i got sick and asked for the customer relations number which was a dead end and the staff were helpful in so much as i received a postal adress which was a start i guess After i came off the phone i done alittle research on the internet to see if i could find any other means of communicating with the customer relations team as in this day and age i find it impossible to believe that i couild not contact a huge multi national corporation such as SKY by any other means than royal mail, after 2 minutes i found a telephone number which i promptly called, upon answer the lady on the end of the phone was asked by myself if this was the customer relations team to which i was met with a tirade of patronising/condascending tones with implications that i had spoken to her already and started ranting about going round in circles among other things, i am sure i had not spoken to her previously as i had only rang different numbers previously and i had certainly not given anyone any reason to act like this in any case, i informed her that i thought her attitude was awful and requested to take her name to which she point blank refused i then lost my temper as she took a cocky stance on the other end of the phone and i swore at her and hung the phone up, not something i would do normally i assure you but in the heat of the moment it happened. I rang customer service I rang customer service at this point and complained the guy i spoke to was most helpful and logged the offending ladies i.d tag and raised athe concern with the management team and i was told a manager would ring me back after dealing with the comnpllaint which i have still not received, this is not even the full story as i was told to ring various different departments at various times with promises of notes left on system all of which, rather predictably had no idea what i had been told to phone for.all of this happened in a period where i had not even received a single transmission from sky and here i was putting my faith in a company that was taking over all off my telecommunications and tv broadcasting and broadband, or so i thought.

Second part of my complaint is with regards to one of your field sales/agents that sold me my sky package his name is Kevin and his telephone number is ... he has a geordie accent, when i was signing up i said i required broadband, sky tv including the hd pack, i was told that i was lucky as just that morning the hd box had went free and that there was only a £30 installation fee to pay, which sounded great, we discussed the full package and he said why not go with the sky talk too as there was also an offer that entitled me to free line rental for 12 months off sky if i took out the sports package as i had already stated i did not want movies, anyway long story short for £59.25 per month i was promised sky full service minus movies but with sport, hd package, free line rental, unlimited calls evening and weekends and broadband with free router and no setup fee, with 6 weeks to send a mac code after sign up, I called today with my mac code to find that my broadband had not even been ordered and all that had happened was the guy had signed me up to the full movies/sport package with hd at a cost of £57.25, i have cancelled the movies and have now set up the broadband myself but am now out of pocket by£12 per month to a line rental charge to bt that i now must also add in to the equation, i am seriously starting to question the benefits of joining and staying with sky when what i had at bt was already doing pretty much exactly the same but far cheaper with far less lies and a seemingly much better customer service, i am looking to take legal advice if no satisfactory outcome can be arranged and only hope that my almost zero belief i have in SKYat the moment can be given a positive boost and some reassurances made, i now look forward to your reply

Regards

Lee Bragg

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LWP
, GB
Sep 24, 2009 6:37 am EDT

I to subscribed to Sky for there sky+package, sky talk and phone line and broadband in july 2009 for £27.50 per month and have nothing but hassle. The engineers came and fitted the sky dish connected the sky + box but didn, t syncronize the remote to work my tv. I asked about the broadband and router and was told this would take a couple of weeks to come through, after three weeks when this did not arrive I phoned Sky and was told that as I was an existing customer I would need to pay extra for a connection charge to get broadband and a further connection charge for to get the Sky talk and phone line. I explained to no avail that I had taking out a package where this was included but got no where and eventually hung up and tried again the next day. I spoke to three different departments before I decided to cancel my contract. I eventually was put through to the cancellation department and was told that yes I had broadband ect on my contract and they couldn, t see what the problem was but would send the router out and I would be connected to broadband within two weeks and my sky talk and phone line would all be taking over at the same time. However in Sept I had a bill in from BT for my line rental which I assumed had be taking over by sky. I phoned yet again and spoke to no end of people trying to resolve this and was eventually told the package I had taken out was not available in my area so I am now paying well over the initial £27.50 that I was originally quoted. Then the icing on the cake was my Sky + box packed in. After more phone calls to sky I was told I would need to wait three weeks on an engineer to come and look at box and was told I would not be able to cancel my contract, so I am currently paying for a service I no longer get. If I get no satisfaction I will cancel my subscriptions to sky. I WOULD NOT recommend Sky to anyone as there customer service is the WORST I have ever came across. The engineers are coming this afternoon to fix my Sky + box so fingers crossed! But I don, t hold out much chance of getting anywhere. So good luck if your having problems with SKY.

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Mrs McPhull
, GB
Aug 22, 2009 4:18 pm EDT

I am disgusted with the service provided by sky well lack of service. We have had a message come up on our television for the last couple of days stating to insert our new viewing card. We contacted sky on Friday to say this mesage was on the screen constantly and we were unable to watch television. they informed us they had sent a card and as we hadn't received it would send another and get rid of the message in 4hrs. 4 hrs later the message remained. The following morning we contacted sky again only to be told they had sorted it but it takes 24hrs. 30 hrs later STILL no change. I have just phoned again the first person I spoke to was so incompetent she couldn't even put me through to the right department. Eventaully spoke to the tech dept, only to be told that only mangers/supervisors can sort the problem as it needed authorisation. I demanded to speak to one of them, and was then told actually they are not there and that the problem cannot be rectified we have to wait for the new card which may take up to 5 days. 5 days without receiving a service we are paying for. I wonder if Sky are happy for customers not to pay for 5 days. Somehow I doubt it! Sky need some competition to change their 'I don't give a ...' attitude. The most awful service EVER!

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5:04 am EST
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Sky CUSTOMER SERVICE

Attention: SKYTALK Customer Services

Please read this letter thoroughly as I believe that you will find my story quite amazing.
First of all, as you can see from my account detail, I have been a customer for only a short time.
My story begins on Friday the 2nd of January 2017.
I picked up my landline telephone to make a call, I heard the following message.
(Welcome to sky, this is a sky talk customer announcement, I am sorry but your service is currently being restricted etc...) as I followed the instruction, I came to contact with a gentleman who announced that my line has been restricted due to a high level of usage. At that point I told the gentleman that instead of restricting my phone, I should have been contacted by phone or text message before hand. The gentleman advised me that this was not part of your normal services.
I asked the gentleman to advise me on the amount I owed. He advised me that I owed £309.00. I told the gentleman that I would be paying the total amount immediately. After going through my payment details, the gentleman advised me that my line will be restored within 72 hours and to keep on trying the line as it may happen earlier.
The next day, Saturday the 3rd of January, I again tried to make a phone call and yet again the same message. As I followed the sky talk message, I came in contact with a young lady who apologised for the inconvenience caused but she was unable to do anything about the situation at this point in time and reassured me that the line would be restored as soon as possible.
On Sunday the 4th of January, yet another lady came to the phone and of course as one will expect, She gave me the same advise as per previous advisors. My line will be restored on Monday as this was the 72 hours.
On Monday the 5th of January, (after I came back from work) well to my surprise, I am still unable to make outgoing calls and still hearing sky talk messages. As per usual I followed the message through and finally got greeted by a young lady. Again, we went thought the entire story and she could only apologise and advised me that she will send another request for my line to be restored.
On Tuesday the 6th of January, Once again I have tried to make another call and surprise, skytalk on the line. After approximately 15 minutes waiting, I finally spoke to a gentleman who did not seem to understand why the request had not gone through; he put me on hold in order to look into my account. He then advised me that there was a technical problem and that he would have to resend yet another request through and that I would have to wait another 72 hours. At this point, as I complained to him he mentioned that there nothing he could do about it. I requested to speak to the Manager. To my surprise, even the Manager started to tell me about your company policy and then advised me that there was nothing they could do about it at this precise moment. He told me to check the line again the following day. Later on, I needed to make an urgent call and once again I tried and surprise, skytalk are still on my telephone line. I spoke to an adviser and as a result took the decision to cancel my contract.
The following morning, I tried again and still the same message from the automatic voice. Though I had just cancelled my contract, I still should have been able to get a line and having waited the previous day, I felt cheated so decided to contact Skytalk once again. The first adviser I spoke to clearly didn’t understand the subject matter so passed me onto the technical department to see why the line hadn’t been restored before, even though more than 6 requests had been made.
After a 10 minutes wait, a gentleman took a quick look at my account and simply stated that the reason why the line still wasn’t active on my part was because of a £90 balance remaining. I quickly responded that I had paid £309 the bill on the 2nd already. He replied that in fact, the right amount was £399 and that it was probably a case of misinformation. He advised me to get in touch with the billing department as soon as possible, but that there would be a possibility of having to wait 72 hours to have the line restored after the payment.
Later that day I decided to confirm with another adviser that there was indeed £90 to be paid off. A lady quickly confirmed it so I made the payment over the phone. She then said that I would have to wait another 72 hours in order for my line to be restored, which was clearly the icing on the cake. I then asked to speak to a manager who clearly even had difficulties to figure out why all of this had happened. When asked about the fact that there was a remaining balance in my account that no one had told me about, he said that £309 was the minimum I could have paid for my line to be restored. So the adviser did not have to tell me exactly how much I owed Skytalk, even though I asked that question in a rather direct manner. How difficult is it to answer a simple question?
From what I gathered it was that payment that was blocking the whole system. The manager even noticed that 7 requests had been made so far, without success. And why? Because somebody was not doing their job as they should. After drafting another urgent request, he advised me to try again the following day.
Another day, another Skytalk customer announcement. As you can probably guess, I had the same response from numerous advisers but with a twist. There was no possibility of checking my account because the server was down for the weekend. So if my line were not to be restored on the same day, I still would have had to wait another 72 hours. Which I did.
Monday 12th of January and still no line. The U Switch Customer Satisfaction Award was well deserved.
In the meantime, I am still unable to make any calls from my landline at all.
I have been and still using my mobile phone to make any calls, which cost me a lot more.
Meaning that for the last 10 days you have lost a lot of money as well as me just because of your bad customer service.

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Alder
, US
Oct 22, 2009 11:44 am EDT

We signed for the Sky TV/Broadband/and Telephon services in May last year. Within a week of we cancelled our agreement and were entitled to the refund of £30. This has been promised us evcery time we have phoned for it. We have been told in Writing, verbally on the phoine that it is on the way, its been posted and promises like thwse, but we still haven't received our money to date. We have had another conversationb with them on the phonw today once afgain we have been given the same reply. We are old age pensioners. Every time we call them it costs us money.

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john
,
Nov 23, 2006 12:00 am EST

I was going to have Sky put in on the 7-November.
When my supplier -Telewest - came up with a better offer than yours I decided to stay with them.
I sent you an email on the 19/october/2017@13:58.
I did not receive a reply!
I telephoned today, 24/October, to verify this matter and spoke to a young man called Alex-he would not give me his last name-well, that's alright, but, I have to say I got in quite a state at his refusal to accept my explanation for my cancel- -ation. I am an elderly person,and do not need that kind of
aggravation.It took me a while to calm down.
If I can find another authority to complain to, believe me, I shall certainly do it.
I will not recommend Sky!

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Themook
, US
Jul 22, 2010 6:09 am EDT

Today the 5th of june 2017 at 9:00 am, a sky technician came to my house for broadband installation as pre -arranged, however he experienced some technical problems, midway he told me he was going to get some more reference to complete the work, to my suprise he never returned. I informed customer services about this poor service, they contacted the technician concerned and he told them that my computer was faulty.which was wrong because my computer is a dell windows xp new version, i struggled with the installation for 2 hrs after which i went live on sky broadband.

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Shieldsy6
, GB
Dec 05, 2010 6:51 pm EST

I was watching the live Spanish football on Sky Sports 1, (Vil v Sev). However, despite it clearly stating that it was Vil versus Sev at the top left-hand corner of the screen, it was brought to my attention that the commentator was referring to the teams as "Villareal" and "Seville". This, unknown initially to my knowledge, actually translates to rude phrases. Why the commentator did not refer to the teams by their original names ("Vil" and "Sev") is beyond me and I seek clarification as to why this is the case.
Also, after being warned about my spelling whilst completing this complaint, I noticed that the word "Select" was mis-spelled as "Selecte" under the "Category of Complaint" section. It would be appreciated if this was changed.
Thanks.

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Karol Mcmanus
Plymouth, GB
Nov 26, 2009 4:24 pm EST

I am writting to you as a last resort to try and resolve my issues with sky.

On sept 23 I signed a contract with sky for broadband, sky talk and sky tv. I had my tv dish and box installed with no problems, however two months on I am still battling for my broadband and for my sky talk.

After a number of phone calls and empty promises from sky I am going to contact watchdog and ofcom because I am told constant lies and refunded money that I have paid but those refunds never arrive. If i had known what poor service sky would provide I would never have switched from my original suppliers.

I am heavily pregnant with twins and cannot manage to go shopping for christmas presents for my children so would have totally relied on my internet, and to purchase much needed baby items. So sky have completely ruined my Christmas and the preparation of the arrival of my twin babies.

I am shocked at what rubbish I have been told just to get me off the telephone, my last conversation I was promised it would be sorted by Wednesday 25 November and what a surprise nothing has been done. I can obviously only be contacted by telephone [protected] or by post 29 Holebay Close, Staddiscombe, PLYMOUTH. PL9 9UG as I have a computer with no broadband connection I will not be able to . I will stop all payments to sky untill this matter is resolved.

I will be seeking compensation for the stress sky have caused to my familys christmas and to my pregnancy.

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Take Complaints seriously
crawley, GB
Dec 16, 2009 7:22 am EST

Were I live there is no cable, no free view reception and no virgin media alternative. Sky was my only other option next to a rather over priced BT tv service.
I was ment to be getting SKY TV PHONE AND BROADBAND. This was ordered.
After weeks and weeks waiting for the TV instalation as I live in a flat it needs a special contractor even though I knew it would be a simple plug the box in and away you go, arguments with the customer suport team said otherwise but when the engineer did come after months of waiting he pluged the box in and left as predicted. Months and months of waiting for my phone line that never turned up, apparently the order was never made, however the letters through my door and emails making the order in the frist place say otherwise. In the mean time. My sky box fails to pick up a signal, a good majority of the tv channels state no signal recived and the fan for the hard drive bearings are off and make such a racket that its louder than the tv. I phone for a replacement and they state that the fan should make this noice and is not worthy of a replacement.
Its absoloutly discusting
The any way of getting any sort of action is to cansel the subsription.
Its a joke
If there is another alternative to sky
do it
its not worth the hassel
In a area where reception and services are limited sky know that they is little compition and clearley do not care to listen to any complants or take any thing seriously as aposed to areas were there is more competition.

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Hasim
, US
Oct 29, 2009 12:51 pm EDT

Once been introduced to sky by my boyfriend, we were both promised to recieve £50.00 each of Marks and Spencer Vouchers. We were told that after my first payment had been made [as I joined sky on the 16th of November 2017], they would be sent in time for Christmas. It is coming up to 6 months now and after many telephone calls and been told the same thing evey time and still no vouchers, and a e mail sent to sky over a week ago and still no personal reply or any response at all. Has any one else experienced this problem with sky promotions?

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Martin
Lincoln, GB
Apr 28, 2009 6:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why is Sky still trading?
After 3 months of trying to get someone, anyone at Sky to help with my installation problems, I have given up any hope of getting a response. Countless e-mails remain unanswered. Hours waiting on the phone for someone to speak to, listening to that "Music". When you do finally get to speak to someone (twice in three months), they can not help and fail to phone you back when promised. Even getting through to someone at the head office is a strain, today i spent over 30 minuets on my mobile waiting for someone in the complaints department to pick up the phone. The cost of telephoning an 0800 number on your mobile is frightening.
How can a company who offers such poor service remain in business?
What do you have to do to get someone to deal with the problem?
I have now cancelled my direct debt, in the hop that this might prompt Sky into action, but no, all that happened is they suspended the only one of the three services they had managed to connect, still no contact, still no resolution. I am left with a Sky HD box that is no use to me, cost £49.00, three months old, no much use.
Is there anyone out there that has any advice of who I can go to get this problem resolved?

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Lynne007
Wakefield, GB
Nov 08, 2013 12:53 am EST

We were with sky, we moved and the reception was low due to the area we lived in, it was taking a minimum of 24 hrs to download a catch up programme which was ridiculous and the internet was taking far too long, sometimes not possible to get onto it. sky explained that due to our location there was nothing they could do. I accepted this and cancelled my subscription with them. A couple of months later I received an email from sky saying we owed £31.00, I phoned and asked them why and was told that I didn't cancel my internet with them. I explained that I did cancel it as downloading was taking too long it was the main reason for cancelling. the sky advisor said "tuff, we can't change it now". I was absolutely gobsmacked. I asked to speak to a manager but was told no. I hung up and called back, hoping that speaking to someone else I would be able to speak to a manager/supervisor, but alas no. I emailed, buy just a standard message asking when I was making payment. so I didn't pay it, why should I have, their fault. a few months later a debt letter went to my old address, I phoned them and asked them why they sent it to my old address, they had been told off of sky that I had ignored their debt letters. Once I explained what had happened they were very apologetic and said this has happened before. a month or so later I received another one, but to my current address. I am in the middle of a mortgage so paid it as I don't see why their incompetence should affect my credit. I have been in touch again with sky about this, they don't want to know at all so I am now looking into taking legal action. I can not understand how this day and age they can get away with deliberately stealing from people and keep on doing it.

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Shieldsy6
, GB
Dec 05, 2010 6:57 pm EST

Thanks Thepower5, your support is much appreciated. I do hope people are aware of the language being used and the appropiate action is taken

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