Skrill
reviews and complaints

The main reason is skrill debate some money from my account in euru I have received a sms from bank which is says pkr 382. I was go to google and exchange pkr to euru which is 3.02 at that time but it says wrong entering amount after trying for some 3 days and then my account is block. Today I check that amount it say 3.05 euru need help me out
Thanks

My id is #[protected]

Skrill won't release my money for withdrawal, their response is my account is under security audit, it was only verified on 21st Aug 2017, by 23rdAug my account was placed under security audit and in the mean time I have got my deposit winning put into that account $500 Australian 380Us.
I have sent number of email asking for information and receive the same response.

Okay so,
I uploaded money on Skrill through my payoneer account and the money got stuck
Skrill took money from my bank account but they never got to Skrill
It says they are Status : " Pending "
And it's stuck like that forever
This complaint has to be minimum of 350 characters so
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Good Day

I have withdrawn money from my Skrill account (Login name: [protected]@gmail.com) via the verified Visa bank card option, but its been 2 weeks and the money is not reflecting on my card. I live outside the UK, in South Africa, and I'm experiencing problems when contacting the Skrill customer care number. I require feedback as to why the funds are not reflecting, and when they will appear as it was stated it would take up to 7 days for processing the transaction. Please assist urgently.

First of all, in 2012 I was forced to use this service by seller from Alibaba, that was unable to return my money to PayPal.
Second, I was able transfer back only $14, and then system stuck, and not allow me to do anything, and i were unable to find any way to contact anyone for help, I leave it alone till time I will be able to use it.
None of reminders has been received, otherwise I will respond with question how to transfer funds if system not allow.
Right now (July 2017) site looks different than in 2012 and I was able to find a way to send email, but my money already get stolen.
Stolen because, no way to contact, no reminders, no any help.
I was requested them to return my money and transfer them to PayPal.
My ID:[protected]
__________________________________________________________
Thank you for contacting the Skrill Help Team.

Regarding your inquiry, we would like to confirm that if an account is not in use for more than an year, an inactivity fee is charged.

We can confirm as well that reminder emails should have been received by you regarding this fee.
More information about our fees is available on our Webpage: https://www.skrill.com/en/fees/.
We hope this has helped. Should you need further assistance, please contact us.

Kind regards,
Bobo
Skrill Help Team

My customer id : [protected], Ticket Response (#[protected]) it has been 6 days, and i have no update why skrill has blocked my account, and whenever i called support team, they simply says they dont have update and relevant team is working on it, and my account has blocked on 20th june, and skrill has withdrawn the amount of 47$ without my notice, how can you withdraw my hard earned money with my permission, do u think you can do whatever you want if you have controls...?

I deposited sgd4120 skrill account to make an impt transfer and I received a confirmation email that money is sent to payee. But payee did not receive the payment after 24 hours. I sent many emails and only received automated reply from system with no real person to pick up the matter to revert.

To my horror I realised this is not the first case and in the Facebook and the internet the complaints on Skrill are numerous!

Can I have the funds and charges reversed into my account? Since you are no able to honor the delivery to the payee!

Skrill asked for verification when i have 1, 500usd on my account.i send all my government id and they are always replying that it is not a government id!even my phillipine tax identification id they are still not recognizing it as a government id even the student driver license! Where i can file against this monster thief skrill!they always make a [censor] excuse!

1. Worst layout website
2. Non user friendly layout
3. Bugs on website
4. No technical support
5. They call faqs as support
6. Document verifying team is totally blind

Sites like skrill should be closed.
If a person is submitting a document for verification, he would be doing the one which is clear and readable - then why there stupid team can not read it.
Why they have no support at all - no ticket system nothing.

[protected]@gmail.com
(ID: [protected]) on the 4th of april i made deposit of 30 dollars from my debit card and the fund was deducted from my card but never reflected on my skrill account..so i followedbit up with my bank and the confirmed that transcation was made to skrill so the bank can't give me a refund and till now my fund is no where to be found...please i need this issues resolved if your services are not working properly its better you guys fix it than putting your clients through these stress.*+[protected]

I am a registered member with Skrill Limited (Skrill I.D: [protected]) since 2014. I have since, made several online transactions successfully. However, I uploaded funds onto my Skrill account on 14th March 2017 to make an important fund transfer. Since then, my account has been restricted and I am told by the Customer Care Service Team that my account is under Audit Review. I have sent several emails and I have contacted them by phone many times but unfortunately they fail to provide me with a satisfactory explanation as to why my transactions using Skrill are being restricted for so many days.

While searching the web about Skrill Ltd i found out that i am not the first one having this issue. some comments posted online forum Mentioning Skril is SCAM / Skrill Thief / Skrill Fraud/ anyone can confirm that online by clicking skrill customers complaints.

I regret i used skrill to do online transaction.its very iritating when they dont answer back the mail or provide an udate.

i wish this complaint may helpful.

Regard

R.D.H

My Client Number is [protected]. On the 3rd Feb 2017 I attempted to Deposit $330.00 into my Skrill Acct to populate my Tesler Trading acct. This money has not shown in my balance. Again, on the 8th March 2017 I deposited $459.74 into my Skrill acct once again this does not reflect in the balance of my Skrill Acct. The money was sent on both occasions through Westpac Bank in Australia. Acct Numbers and Bank Sub Branch numbers are on the two attached transaction records from my bank. The desirable out come for me would be to see the total amount of $789.74 added to my Skrill account so I can then populate my trading account as this unseemly delay is costing me potentially thousands per day.

Id : [protected]
Diven Treebhoobun
Skrill account opened on 20th febuary 2017
Account credited by debit to my master card credit card, amount : usd140 plus 2.66 usd of charges.
1. Card verification is not possible. Error message sent to me.
2. Account verification is not possible . Error messages being thrown.
3. Skrill account has been debited by total amount of usd 142.66 without any authorisation from me. Debit dated 21st febuary 2017.
4. If the debit transaction is a reversal of entry, my credit card account should be credited immediately.
My email : [protected]@gmail.com
Urgent intervention required.

Hi I've paid [protected]@gmail.com £150 on the 18th Feb for some tickets but I have not received yet I have contacted several times no reply what can I do going forward, is there any insurance policy with your company like PayPal as I'm covered with these could you please advise me what I can do as I'm now out of pocket
My email Jason.[protected]@ntlworld.com

Skrill account was opened on 20th febuary 2017 and credited by 140 usd by debit to my credit card.
1. Master card credit card could not be verified.
2. Account verification could not be completed . Error messages are being thrown.
3. A total amount of usd 142.66 has been debited to my card account and has never been made available to me. That total amount has been debited to my skrill account . No corresponding entry exists on my card account. Where are the funds?

I placed a request to withdraw my money in May.
http://prntscr.com/d442bm
Skrill lost my money. Bank has already said that they did not receive it
http://prntscr.com/d2wp9l
http://prntscr.com/d2wp36
Skrill says that they will refund my money when they receive it from bank. Disgusting it has not been able to track my money in 6months and now giving wrong reasons to my mails. Even though they did not send to bank (bank clearly stated so) they say that they will return the money when bank sends them.
Skrill has taken away my money.

My id is neha.[protected]@gmail.com

On July 25th 2016, I wanted to send my money on my Skrill account to my bank account. But somehow, Skrill did not send the money. they say they did the payout but they can not sen me detailed info about it. Still I did not get my money and it's on 17th day today. I send them a complaint file but they close the file without any calls or mails. They get my money and don't send it back.

On day 25th july I deposited 900€ on this bookmaker using skrill, I managed to do some bets and withdrew later on the same day.

Later on this day I received an email from bet365 stating my withdrawal was rejected by skrill, So I went to check out what was wrong and found I couldnt login into my skrill account.

I submitted a ticket and what I got was an email stating my account has been closed and no further explanations, and to withdraw my money from bet365 I would have to contact them to change my withdraw method. However this is not possible according to bet365 terms and conditions, so IM stuck and being stolen by this 2 companies which promote each other to scam their members.

They should allow me to withdraw my money to my skrill account and then withdraw the balance to my credit card or bank account.

I just want my money, because this is not fair, they let me deposit a big amount on the same day and later on dont let me withdraw, which seems like a thief plan from both companies to steal money.

After having a bad experience with first paypal holdings, inc. And then square, inc., I decided to try another company like them a third shot at it!

Because of what I heard about skrill holdings limited, I thought that this would be the right company for me to send money through, but I was wrong!

The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: [protected] and spoke with only their bulgarian staff because that is their only call center even though they are supposedly headquartered in london, united kingdom.

Regardless of where their customer service team is, they are absolutely horrible and big, damn liars!

They come off on the phone as being very nice and helpful, but in reality, they are not and only fake and disgusting to say the very least!

On the phone, they told me that they need to verify my address and had asked me to send screenshots showing my address with my credit cards statements as an option!

Sadly, after I had sent them the requested address verification credit card statements, then I get an email from customer service stating that they need the documentation to not have any part of my credit card number present. However, customer service never told me this before. Sadly, their customer service department has a very bad habit of lying and giving out false information to their skrill holdings, inc. Members and users.

It gets much worst than that: not only did their low class customer service department give me the wrong information about how to send them the credit card statements, but they also were wrong abut the screenshots as well!

In addition to the above email that I had received from their customer no service department about the credit card statements, but also another email was sent out to me stating that they do not accept screenshots for the address verification, even though customer service told me on a recorded line that they do!

More lies from customer service and they all get away with it!

Well after eventually sending them what they required, I did get an email from them claiming that my address is now verified and that my limit has been increased by 5000 eur!

All of this is 100% not true because their website never worked to make a charge with my american express credit card from beginning to end!

Do you think that this is the last lie that they have sent out to me via email? Answer: absolutely not!

After the last email said that my limit has been increased by 5000 eur, then I get another email which states that I am fully verified and that I can deposit with my card (Credit card that is) up to 5637.50 usd per day or up to 8456.25 usd within 7 days and 28187.50 usd within 30 days.

Sadly, in reality, all of their emails are lies and not true at all!

In addition, their last email about the most recent increase does not make any sense at all?

Look at what it says: they state that I am able to charge 5637.50 usd per day, but right next to it, it states or up to 8456.25 usd within 7 days. Well then why does it state 5637.50 per day if you can only charge up to 8456.25 usd per week?

Their business is so # backwards like a horse that it sure ain't funny!

Then finally their email then says near the very end that I can charge 28187.50 usd within 30 days. Well then if that is all that I can charge within 30 days, then why does it state the other amounts before the final statement?

Well, when I called up their confusing, uneducated customer service department to have them explain this to me, they tell me another story that is not even related to what that email states and to try to explain to you what customer service told me was so confusing and truthfully, it is not worth it to take up another page to explain more of their lies and mind games that they play and so we shall leave it as that!

Please note: I tried twice to use their illegitimate, fake, nonworking service and both times I was declined for the most stupidest, untrue reasons such as the one which came back to me via email stating that they are having trouble with their internal system.

Please note: when I called their customer service department about being declined twice, their response was that I did not enter my information properly and/or that I did not follow their instructions properly and that I must wait 24 hours before using their damn system again!

Please note: their customer service # department even told me once on the phone that I entered too high of an amount per day (Which is why I was declined twice in a row) even though in reality, my daily charging limit was supposed to be 5637.50 as stated in an email, however, on this particular customer service phone conversation, their representative was telling me that I can only charge something like $800.00 dollars or so per month or per day and that I must wait at least two months for a credit line increase!

Please note: all of the customer service responses are 100% percent pure # because their system like the other ones are very easy to use and I can read english perfectly and understood all of the emails that I had received and if I ever took them to court, they would lose based on their taped phone conversations because they sure do not match the emails that their company had sent to me pertaining to my account!

Their customer service is a piece of garbage: when I spoke with their customer service department about this and asked them to help me make the charge, they refused stating that they can not help me and that I did it all wrong and that I must wait 24 damn hours before trying again! Yeah right!

Please note: well, yes, I did wait 24 hours, and their system still refuses to work! Either I get declined again and/or I get an error message!

Either way, the skrill website does not work at all and is far from user friendly! Their website is a big joke!

Let me tell you how bad their customer no service department actually is: during any of my phone conversations with their customer service department, whenever I ask them to let me speak to their manager, they always refuse to let me speak to anybody else and they always say that nobody else is around which I know are all lies!

These so called customer service losers have been told to keep their executives as far away from the phones as humanly possible and have these so called bulgarian unprofessional losers take over!

Please note: I got so angry, pissed off and fed up with their mind games, lies, fairy tales and # that after being constantly lied to as a customer both online and on the phone so many times, I wised up and called their # customer service department to immediately cancel their fake, nonworking service!

Believe me, their customer # service was so happy and delighted to get rid of me as their customer who was never, ever able to use their service from the very beginning and received 0.00 help from their no good customer service department!

Please note: most companies would fire you for the way that their customer service department mishandled and mistreated me as their customer, but perhaps this is the new way that companies treat their innocent customers! Who knows?

I honestly do not know how they stay in business when they treat their customers such as myself so bad! Like #!

After I cancelled their nonworking, pitiful service, I still continued to receive their fake, harassing advertisements!

I am not sure of why they are still contacting me because they lost a good, honest, crime free, customer!

Enclosed, in the attachments, please find some of my most important correspondence that I had with skrill holdings limited for your review and further reference. Thank you.

Final thoughts: please do yourselves a big favor and do not use or do any kind of business with skrill holdings limited!

Good riddance!

I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,