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1.4 253 Reviews

Skrill Complaints Summary

27 Resolved
216 Unresolved
Our verdict: With Skrill's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Skrill reviews & complaints 253

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R
1:40 am EDT

Skrill account deactivated without solid reason

I am a registered member with Skrill Limited (Skrill I.D: [protected]) since 2014. I have since, made several online transactions successfully. However, I uploaded funds onto my Skrill account on 14th March 2017 to make an important fund transfer. Since then, my account has been restricted and I am told by the Customer Care Service Team that my account is under Audit Review. I have sent several emails and I have contacted them by phone many times but unfortunately they fail to provide me with a satisfactory explanation as to why my transactions using Skrill are being restricted for so many days.

While searching the web about Skrill Ltd i found out that i am not the first one having this issue. some comments posted online forum Mentioning Skril is SCAM / Skrill Thief / Skrill Fraud/ anyone can confirm that online by clicking skrill customers complaints.

I regret i used skrill to do online transaction.its very iritating when they dont answer back the mail or provide an udate.

i wish this complaint may helpful.

Regard

R.D.H

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annie foute
, US
May 12, 2017 11:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello
please kindly get to us so solutions be made for your problem.Many complains have been coming up and we trying to get our hands on such people
Thanks
email:fouteannie@gmail.com

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D
8:25 pm EDT

Skrill payment not forwarded to my skrill account

My Client Number is [protected]. On the 3rd Feb 2017 I attempted to Deposit $330.00 into my Skrill Acct to populate my Tesler Trading acct. This money has not shown in my balance. Again, on the 8th March 2017 I deposited $459.74 into my Skrill acct once again this does not reflect in the balance of my Skrill Acct. The money was sent on both occasions through Westpac Bank in Australia. Acct Numbers and Bank Sub Branch numbers are on the two attached transaction records from my bank. The desirable out come for me would be to see the total amount of $789.74 added to my Skrill account so I can then populate my trading account as this unseemly delay is costing me potentially thousands per day.

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2:00 am EST

Skrill skrill account

Id : [protected]
Diven Treebhoobun
Skrill account opened on 20th febuary 2017
Account credited by debit to my master card credit card, amount : usd140 plus 2.66 usd of charges.
1. Card verification is not possible. Error message sent to me.
2. Account verification is not possible . Error messages being thrown.
3. Skrill account has been debited by total amount of usd 142.66 without any authorisation from me. Debit dated 21st febuary 2017.
4. If the debit transaction is a reversal of entry, my credit card account should be credited immediately.
My email : [protected]@gmail.com
Urgent intervention required.

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J
1:13 pm EST

Skrill not received goods

Hi I've paid [protected]@gmail.com £150 on the 18th Feb for some tickets but I have not received yet I have contacted several times no reply what can I do going forward, is there any insurance policy with your company like PayPal as I'm covered with these could you please advise me what I can do as I'm now out of pocket
My email Jason.[protected]@ntlworld.com

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D
10:44 pm EST

Skrill skrill account

Skrill account was opened on 20th febuary 2017 and credited by 140 usd by debit to my credit card.
1. Master card credit card could not be verified.
2. Account verification could not be completed . Error messages are being thrown.
3. A total amount of usd 142.66 has been debited to my card account and has never been made available to me. That total amount has been debited to my skrill account . No corresponding entry exists on my card account. Where are the funds?

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N
2:43 am EST

Skrill scam took away my money

I placed a request to withdraw my money in May.
http://prntscr.com/d442bm
Skrill lost my money. Bank has already said that they did not receive it
http://prntscr.com/d2wp9l
http://prntscr.com/d2wp36
Skrill says that they will refund my money when they receive it from bank. Disgusting it has not been able to track my money in 6months and now giving wrong reasons to my mails. Even though they did not send to bank (bank clearly stated so) they say that they will return the money when bank sends them.
Skrill has taken away my money.

My id is neha.[protected]@gmail.com

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U
4:22 am EDT

Skrill missing payout

On July 25th 2016, I wanted to send my money on my Skrill account to my bank account. But somehow, Skrill did not send the money. they say they did the payout but they can not sen me detailed info about it. Still I did not get my money and it's on 17th day today. I send them a complaint file but they close the file without any calls or mails. They get my money and don't send it back.

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5:58 am EDT

Skrill closed account

On day 25th july I deposited 900€ on this bookmaker using skrill, I managed to do some bets and withdrew later on the same day.

Later on this day I received an email from bet365 stating my withdrawal was rejected by skrill, So I went to check out what was wrong and found I couldnt login into my skrill account.

I submitted a ticket and what I got was an email stating my account has been closed and no further explanations, and to withdraw my money from bet365 I would have to contact them to change my withdraw method. However this is not possible according to bet365 terms and conditions, so IM stuck and being stolen by this 2 companies which promote each other to scam their members.

They should allow me to withdraw my money to my skrill account and then withdraw the balance to my credit card or bank account.

I just want my money, because this is not fair, they let me deposit a big amount on the same day and later on dont let me withdraw, which seems like a thief plan from both companies to steal money.

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9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skrill a very dishonest company containing many liars that work in their customer service department!

After having a bad experience with first paypal holdings, inc. And then square, inc., I decided to try another company like them a third shot at it!

Because of what I heard about skrill holdings limited, I thought that this would be the right company for me to send money through, but I was wrong!

The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: [protected] and spoke with only their bulgarian staff because that is their only call center even though they are supposedly headquartered in london, united kingdom.

Regardless of where their customer service team is, they are absolutely horrible and big, damn liars!

They come off on the phone as being very nice and helpful, but in reality, they are not and only fake and disgusting to say the very least!

On the phone, they told me that they need to verify my address and had asked me to send screenshots showing my address with my credit cards statements as an option!

Sadly, after I had sent them the requested address verification credit card statements, then I get an email from customer service stating that they need the documentation to not have any part of my credit card number present. However, customer service never told me this before. Sadly, their customer service department has a very bad habit of lying and giving out false information to their skrill holdings, inc. Members and users.

It gets much worst than that: not only did their low class customer service department give me the wrong information about how to send them the credit card statements, but they also were wrong abut the screenshots as well!

In addition to the above email that I had received from their customer no service department about the credit card statements, but also another email was sent out to me stating that they do not accept screenshots for the address verification, even though customer service told me on a recorded line that they do!

More lies from customer service and they all get away with it!

Well after eventually sending them what they required, I did get an email from them claiming that my address is now verified and that my limit has been increased by 5000 eur!

All of this is 100% not true because their website never worked to make a charge with my american express credit card from beginning to end!

Do you think that this is the last lie that they have sent out to me via email? Answer: absolutely not!

After the last email said that my limit has been increased by 5000 eur, then I get another email which states that I am fully verified and that I can deposit with my card (Credit card that is) up to 5637.50 usd per day or up to 8456.25 usd within 7 days and 28187.50 usd within 30 days.

Sadly, in reality, all of their emails are lies and not true at all!

In addition, their last email about the most recent increase does not make any sense at all?

Look at what it says: they state that I am able to charge 5637.50 usd per day, but right next to it, it states or up to 8456.25 usd within 7 days. Well then why does it state 5637.50 per day if you can only charge up to 8456.25 usd per week?

Their business is so # backwards like a horse that it sure ain't funny!

Then finally their email then says near the very end that I can charge 28187.50 usd within 30 days. Well then if that is all that I can charge within 30 days, then why does it state the other amounts before the final statement?

Well, when I called up their confusing, uneducated customer service department to have them explain this to me, they tell me another story that is not even related to what that email states and to try to explain to you what customer service told me was so confusing and truthfully, it is not worth it to take up another page to explain more of their lies and mind games that they play and so we shall leave it as that!

Please note: I tried twice to use their illegitimate, fake, nonworking service and both times I was declined for the most stupidest, untrue reasons such as the one which came back to me via email stating that they are having trouble with their internal system.

Please note: when I called their customer service department about being declined twice, their response was that I did not enter my information properly and/or that I did not follow their instructions properly and that I must wait 24 hours before using their damn system again!

Please note: their customer service # department even told me once on the phone that I entered too high of an amount per day (Which is why I was declined twice in a row) even though in reality, my daily charging limit was supposed to be 5637.50 as stated in an email, however, on this particular customer service phone conversation, their representative was telling me that I can only charge something like $800.00 dollars or so per month or per day and that I must wait at least two months for a credit line increase!

Please note: all of the customer service responses are 100% percent pure # because their system like the other ones are very easy to use and I can read english perfectly and understood all of the emails that I had received and if I ever took them to court, they would lose based on their taped phone conversations because they sure do not match the emails that their company had sent to me pertaining to my account!

Their customer service is a piece of garbage: when I spoke with their customer service department about this and asked them to help me make the charge, they refused stating that they can not help me and that I did it all wrong and that I must wait 24 damn hours before trying again! Yeah right!

Please note: well, yes, I did wait 24 hours, and their system still refuses to work! Either I get declined again and/or I get an error message!

Either way, the skrill website does not work at all and is far from user friendly! Their website is a big joke!

Let me tell you how bad their customer no service department actually is: during any of my phone conversations with their customer service department, whenever I ask them to let me speak to their manager, they always refuse to let me speak to anybody else and they always say that nobody else is around which I know are all lies!

These so called customer service losers have been told to keep their executives as far away from the phones as humanly possible and have these so called bulgarian unprofessional losers take over!

Please note: I got so angry, pissed off and fed up with their mind games, lies, fairy tales and # that after being constantly lied to as a customer both online and on the phone so many times, I wised up and called their # customer service department to immediately cancel their fake, nonworking service!

Believe me, their customer # service was so happy and delighted to get rid of me as their customer who was never, ever able to use their service from the very beginning and received 0.00 help from their no good customer service department!

Please note: most companies would fire you for the way that their customer service department mishandled and mistreated me as their customer, but perhaps this is the new way that companies treat their innocent customers! Who knows?

I honestly do not know how they stay in business when they treat their customers such as myself so bad! Like #!

After I cancelled their nonworking, pitiful service, I still continued to receive their fake, harassing advertisements!

I am not sure of why they are still contacting me because they lost a good, honest, crime free, customer!

Enclosed, in the attachments, please find some of my most important correspondence that I had with skrill holdings limited for your review and further reference. Thank you.

Final thoughts: please do yourselves a big favor and do not use or do any kind of business with skrill holdings limited!

Good riddance!

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E
4:25 pm EDT

Skrill refund from paypal never received into skrill card or account!!!

I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,

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C
5:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill my account is blocked for days, no reaction to emails

Since 5 days now my account is blocked and I don't seem to be able to unblock it, the system keeps saying I have to contact the company, but they don't respond to my messages or answer their phone. I have about 1250 Euro on this account, booked from my regular bank account to skrill, nothing dodgy anywhere.
I want an explanation and the possibility to gain access to my money again.

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Resolved

Finally got hold of them by phone through a phone number that was supposed to be only for complaints, they apologised and fixed the problem immediately, works again now

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bashux
Tomsk, RU
May 04, 2016 11:57 pm EDT

My account is blocked for a week and I don't seem to be able to unblock it, the system keeps saying I have to contact the company, but they don't respond to my messages...

Still they did not unblock my account, there is still a balance on my account !

I want an explanation and the possibility to gain access to my money again.

S
S
skrillteroba
, US
Feb 06, 2016 8:00 pm EST

skrill steal you, tell us your history http://skrillteroba.com/index.php?board=1.0

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C
2:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill blocked skrill account

My Skrill account is blocked since January 22nd 2015

Contacted Skrill and provided several documents so they could verify my identity.

Still they did not unblock my account, there is still a balance on my account !

The way for them to solve this is to unblock my account .

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Update by Cvk2106
Jan 29, 2016 3:20 pm EST

I only have email correspondance with Skrill.

Resolved

They have unblocked my account. I received an e-mail from merchantservices@skrill.com After unblocking my account, I withdrew the balance.

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R
7:52 pm EST

Skrill moneybookers - credit card charge.

I was checking my bank account and noticed a charge from moneyBooker, London for $41.06. I have no idea what it is for. I haven't ordered anything or authorized any transactions for anything. There was no phone number next to the charge like there usually is so I looked online try to find a way to contact them. When I go to there website it brings me to a site called skill. I can not find any contact information for them but I have seen a ton of complaints of this same thing happening to other people. I'm going to contact my bank but I wanted to find a way to contact them directly.

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M
10:27 pm EST

Skrill scam

My Account hacked and I complain Skrill on 11th November 2013 for block my account. More than One year there is no action.
My skrill account (abdus.[protected]@mail.com) hacked on 10th November 2013. The hacker hacked my email address abdus.[protected]@mail.com and withdraw my money from Octafx. I request on 11th November to Skrill for Block my account. But unfortunately it is not yet block. The hacker already withdraw from my Octafx account (51678) amount ($110+$147) to my Skrill account on 14th November 2013. I am continuously writing to help desk but there is no action. This account is now belongs to hacker.
-----------------------------------------------------------------
MS Silvia, Skrill Help Desk written me "Before we can assist you further in this matter we need you to complete the below steps in the exact order:

Choose a new email address (never registered before). From the new email address please send to [protected]@skrill.com the following:

1. Declaration, authorizing Skrill to manually change your primary email address. For example:

"I, the undersigned, [your first name last name], confirm that I authorize skrill.com to change primary e-mail address to [the new email address]”

• a colour copy (scan or a camera image) of both sides of a valid official identification document (your ID card or driving licence), or the personal pages of your current passport
• a copy of a document verifying your name and address. This should be a document that confirms your name and address, issued in the past three months. A utility bill or bank statement, for example".
----------------------------------------------
According to their requirements I already sent several times my documents but there is no action.

My account details is as follows:
Name : Md. Abdul Shafi
Customer ID : [protected]
Bank Attached : Islami Bank Bangladesh Ltd.
Address : 757/1, West Shewrapara, Mirpur, Dhaka-1216.

I have address verification number which is not to hacker. So that this is easy way to arrest the stupid hacker.

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Z
5:30 am EST

Skrill fifi coins. made 2 payments to the company. I have 2 payments of confirmation, don on the 14th feb. but have still not recieved coins..

On the 14th February, i made 2 payments to . 1. off £8.43. confirmation payment code. FIB1502142105279C2.Gold
2. Code FIB1502150142369C55.Gold £5.56. payment made to fifaah.com. The payment was successful. but no coin received yet...

Thank you ...Zena morris...

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S
3:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skrill good

I'm really surprised about all the bad comments concerning skrill. We use it with my family since few years now (We live in 3 different country) and we never had problem with them. I talk about thousands of euros... The electronic master card always work, the balance is always correct,... I was thinking to open an account with neteller that's why I checked the reviews of both... Neteller got the same bad reviews (Even worse) thats why i'm going to open an account with them if u see what I mean.

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1:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill moneybookers.com review on tradecomplaint com

Moneybookers.com review on TradeComplaint Com

Been using moneybookers for transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account

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Frankgreat
, US
Jun 04, 2017 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

New easy and trusted way to make profit on binary options trading with just minimum of $350 in your broker account and we are ready to go. when using our trusted strategy you will make/profit not less than $3450 - $4000 weekly while we trade for you with our strategy. if you want change your life in the world of binary options trading contact me via email :frankgreat92@gmail.com

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millis
, IE
Aug 25, 2011 3:59 pm EDT

my son tried to buy goods online using my debit card, they siad he was too young, i tried and and they stopped my account, requested proof of idenity, duly provided, and then they "terminated" my account after detailed
"security check" they couldnt check their own bank balance.

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ali5on
Durham, GB
Aug 17, 2011 9:37 pm EDT

on sunday 13/08/11 i paid for 80 horsehoes for frontierville(facebook) u took my money and i havnt receieved what i paid for

S
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SecretXXX
London, GB
Dec 01, 2011 9:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I totaly agree with you, their ###, and their support is absolutely crap, which takes a life for them to respond to a client.

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A
12:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill skrill fraud

I have used skrill for a long time as well as recommend them to others. When I had 8000 on my account skrill stole my money, then faked it with break of TOS and kept the money as "compensation".They are not a bank, police can not do anything, contract is made so anyone using their service have no rights.My advice is to leave skrill before this happen, Internet is full of the same story, hundreds.

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Resolved

the complaint was not solved but i want to delete it i received threat from skrill. I don't wan to cause any problem.the complaint was not solved but i want to delete it i received threat from skrill. I don't wan to cause any problem.the complaint was not solved but i want to delete it i received threat from skrill. I don't wan to cause any problem.

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6:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill very bad customer service and thieves

I have created 1 case 35 days ago and called them 10+ times regarding an issue. But that issue still not solve. They are hanging my 300$ for more than 40 days. They asked me 5+ times for same docs and every time I had to send them file. When I was send them file and ask them when this issue will be solved then told me they are revewing and will let me know. After a week they don't have any update and after calling them again, they want my file again and said they are reviewing. They kill time and make hesitation to customer. Always they hang customer money for long time. I want to make an appeal about moneybookers services to international court.

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2:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skrill withdrawal

I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I'm getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I've tried to send an email to the person who handled my complaint but nothing, no response at all.

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Skrill Customer Reviews Overview

Skrill is an online payment platform that allows users to send and receive money securely and conveniently. The platform has received numerous positive reviews from users who appreciate its ease of use, security features, and low fees.

One of the most commonly praised features of Skrill is its user-friendly interface, which makes it easy for even novice users to navigate the platform. Users also appreciate the platform's security measures, which include two-factor authentication and fraud protection.

Another major selling point of Skrill is its low fees. Compared to other payment platforms, Skrill's fees are relatively low, making it an attractive option for users who want to save money on transaction fees.

Overall, Skrill is a reliable and convenient payment platform that has received high marks from users. Whether you're sending money to friends and family or making online purchases, Skrill is a great option to consider.

Skrill In-depth Review

User Experience:

Website Design and Navigation: Skrill's website has a clean and intuitive design, making it easy for users to navigate and find the information they need.

Account Registration Process: The registration process is straightforward and user-friendly, allowing users to create an account quickly and easily.

Ease of Use of the Platform: Skrill's platform is user-friendly, with a simple and intuitive interface that makes it easy for users to send and receive money.

Mobile App Experience: Skrill's mobile app offers a seamless and convenient experience, allowing users to manage their accounts and make transactions on the go.

Services Offered:

Range of Payment Options: Skrill offers a wide range of payment options, including credit/debit cards, bank transfers, and various e-wallets.

International Money Transfers: Skrill allows users to send and receive money internationally, making it convenient for users with global connections.

Online Shopping Support: Skrill supports online shopping, allowing users to make secure and hassle-free payments on various e-commerce platforms.

Cryptocurrency Support: Skrill supports cryptocurrency transactions, providing users with the ability to buy, sell, and hold cryptocurrencies.

Security and Privacy:

Account Security Measures: Skrill implements robust security measures, including encryption and advanced fraud detection systems, to protect user accounts.

Data Protection Policies: Skrill has strict data protection policies in place to ensure the privacy and confidentiality of user information.

Two-Factor Authentication: Skrill offers two-factor authentication as an additional layer of security, providing users with enhanced account protection.

Fraud Prevention Measures: Skrill has proactive fraud prevention measures in place to detect and prevent fraudulent activities, ensuring the safety of user transactions.

Fees and Charges:

Transaction Fees: Skrill charges competitive transaction fees, which vary depending on the type and amount of the transaction.

Currency Conversion Fees: Skrill applies currency conversion fees for transactions involving different currencies, ensuring transparent and fair exchange rates.

Withdrawal and Deposit Fees: Skrill may charge withdrawal and deposit fees, depending on the chosen payment method and user's location.

VIP Program Benefits: Skrill offers a VIP program with exclusive benefits, including lower fees, dedicated support, and faster transaction processing.

Customer Support:

Availability and Responsiveness: Skrill's customer support is available 24/7, ensuring prompt assistance to users whenever needed.

Support Channels: Skrill provides support through phone, email, and live chat, offering multiple options for users to reach out for help.

Knowledge Base and FAQs: Skrill's website features a comprehensive knowledge base and FAQs section, providing users with self-help resources and answers to common queries.

Resolution of Issues and Complaints: Skrill strives to resolve issues and complaints efficiently, ensuring customer satisfaction and trust.

Speed and Reliability:

Transaction Processing Time: Skrill processes transactions quickly, allowing users to send and receive money in a timely manner.

Payment Confirmation Time: Skrill provides instant payment confirmations, giving users peace of mind and assurance that their transactions have been successfully processed.

System Downtime and Maintenance: Skrill maintains a high level of system uptime, minimizing disruptions and ensuring a reliable platform for users.

Reputation and Trustworthiness:

Company History and Background: Skrill has a solid company history and background, with years of experience in the financial industry.

Regulatory Compliance: Skrill is regulated by reputable financial authorities, ensuring compliance with industry standards and regulations.

User Reviews and Ratings: Skrill has received positive user reviews and ratings, reflecting its reliability and customer satisfaction.

Partnerships and Affiliations: Skrill has established partnerships and affiliations with trusted companies and organizations, further enhancing its reputation and trustworthiness.

Additional Features:

Prepaid Mastercard Availability: Skrill offers a prepaid Mastercard, allowing users to easily access their funds and make purchases at millions of locations worldwide.

Integration with Online Merchants: Skrill integrates with various online merchants, providing users with a seamless payment experience when shopping online.

Loyalty Programs and Rewards: Skrill offers loyalty programs and rewards, giving users the opportunity to earn benefits and incentives for their transactions.

Currency Exchange Services: Skrill provides currency exchange services, allowing users to conveniently convert their funds between different currencies.

Pros and Cons:

Strengths and Advantages: Skrill offers a user-friendly platform, a wide range of payment options, and robust security measures, ensuring a convenient and secure financial experience.

Weaknesses and Limitations: Skrill may charge fees for certain transactions, and some users have reported occasional delays in customer support response times.

Overall Rating and Conclusion:

Summary of the Business's Performance: Skrill is a reliable and user-friendly online payment platform that offers a wide range of services, including international money transfers and cryptocurrency support.

Final Verdict and Recommendation: With its strong security measures, convenient features, and positive user reviews, Skrill is recommended for individuals and businesses looking for a trusted and efficient payment solution.

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Phone numbers

+44 203 308 2519 +1 (888) 444-1107 More phone numbers

Website

www.skrill.com

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