SkinStore
reviews and complaints

Hi, I would like to raise an complaint. Last year in August I ordered a face steamer which never arrived. I have contacted your company 3 times and no one has ever helped me! Last time I spoke to a Macy who said that she would query this with the courier company but obviously never did as I never heard back. please see conversation below.

I have been away in Germany for the last 3 months due to a close family members passing and have today again contacted you to find out what happened with it as I have paid for a product that I have never received. Only to be told by your colleague that it has now been too long and that they are not able to help me, apologising for any inconvenience caused?! No one has bothered to help me each time I contacted you!

This is the worst customer service I have received and I would either like a replacement product or a refund for this.

I would appreciate a response from a supervisor as unfortunately the people I have been dealing with so far have not been great.

If you go back into my history you will see how many times this has been mentioned and how many times I have tried to get this resolved and I would appreciate this being looked into properly.

My order number is [protected].

Skinstore.com stole 900 dollars from me they said the products shipped but they gave me a fake tracking number fedex never got the package this is a scam site their liars and theives and deserve to be put of business for good customer sercive is rude everytime i call about my order they hang up in my face or they say they cant help me i want a refund asap of my 900 dollars for productd not received

I received my November box and the Laqu & Co lip pencil was smashed a little upon arrival every other item in the box was fine.in my December box the Laura Geller easy illuminating stick was also a little smashed and again everything else in the box was fine. I ordered a few additional boxes last month also and I received 4 of the December 2016 box when I should have gotten 2 of the December boxes & 2 of the white & blue boxes with a bird & woman on the box. I have been getting Glossybox for a very long time & never really had any issues until now. I love the variety of products I receive & realize accidents happen at times. Hopefully these items are replaced and from here on out things go great. I added photos below.

WORST CUSTOMER SERVICE - I received an item with a faulty dispenser (photos attached). The ball which snaps into the dispensing hole has actually separated from the top leaving a hole in the top and the product is plugged so that the contents are not accessible. It is beyond the return period, however, the product is FULL and I often buy multiples. I had no reason to open it sooner and it is obvious that the container is defective. I am having to fight for a replacement. Not asking for a refund - just want a product that I can use! I have been purchasing products from them for years but evidently they do not have the Customer Service intellect to make a wise decision and do what is right for the long time customer regardless of the return policy. I am obviously not trying to scam them!

Where's my order? I have not received it yet. The customer service is a joke, I can't reach them.
Looks like they didn't even try to ship it or maybe it was seized by customs or what... I don't know. It's been 2 months since I made my order, the customer service is useless. I can't get a simple answer to a simple question: why don't you just resend it or give my money back and make everyone happy?
Please don't use them!

I ordered two cleansers. The company sent the wrong product. They made me pay to shop t back and promised to send me the right product when they received it. I returned the wrong order I received. The usps tracking site says it arrived. The company is claiming it did not arrive and it was shipped somewhere else when they look at the tracking number, which is untrue. It has now been 21 days since I returned the products and I still have not received the correct product or the refund I have requested several times. I simply get a response of sorry but it's on you. This is truly disappointing and I have been a customer for a long time. I would like a refund for the two cleansers I ordered and never received a month ago. But the company is refusing to help me.

What a ridiculous company to deal with! I ordered a product from www.skinstore.com and the one arrived was incorrect. I contacted SkinStore right away and asked for a replacement. Their rep said that the product I've ordered was no longer in stock. So if it was no longer available why no one contacted me? Why they sent me something I did not order?
Anyways I asked for a refund and they said that they were not able to do that. They said that it was against their policies. Then I asked them to show where exactly it was written and they did not reply. Later I contacted them again and demanded my money back. Spoke to another rep, who could not even understand me. I explained that I received the wrong product because mine was not in stock. And they said like why do you want a refund if you received the product. Are you kidding me? Beyond ridiculous! Will never buy from them again!

I was a loyal customer for many months now but my recent experience with SkinStore was terrible!
I have made a big order with these guys and when I opened the package I saw that there were 5 items missing! I contacted customer service and they said they'll cancel the missing items and give me a refund.
About a week later I contacted SkinStore again and asked about the money. This time they said they were not able to cancel and asked me to pick something else. I refused and demanded my money back. Their rep promised to think of something.
Another week passed and they claimed they never promised me anything and literally blamed me! Asked about the money and they said no again!
These guys are terrible! Hope their faulty business will shut down!

I've ordered some products from www.skinstore.com and received nothing. I waited for about two weeks and contacted their customer service to see what was going on and they said that my order was on its way. How foolish I was to believe them!
Another two weeks passed and they claimed that my order was delivered! I did not receive anything and when I asked for a refund their rep became extremely rude and called me a liar!
Later when I spoke with more adequate rep I found out that my order was sent to the wrong address! And even though the whole thing was their mistake they refused to do anything about that! So lame!

I purchased three products from Skinstore.com. When I attempted to checkout, a ``Visa Verify'' box popped up and required I provide the last four digits of my social security number and my birth date. I called them and explained I did not want to provide that much personal information and was told I could send them a money order - which I did.
After 10 days, I still had not received my order, so I called them. I was told the MO was received on 11/17/11, but that all checks and MO's are held 10 days to make sure they clear. Anyone, with an ounce of sense, knows a MO is purchased with cash and the money is available when the MO is presented at a bank. It is not a check! However, they said that MO's can be faked and therefore had to be held for 10 days - WHAT?
This is ridiculous and I do not plan to do business with the company again. Beware! Either you give them all they need to steal your identity or clean out your bank account; or they will hold up your order until they are good and ready to send it. Customer Service does not exist with the Skinstore.com!

Skinstore.com is the absolute worst place to buy skin care or beauty products. They sell items that are expired on a routine basis without telling the customer that they will receive an item that was manufactured 3 years ago. There is a 30 day return policy, however you will be wasting your time and money if you order from them. Skinstore.com is pure ###. Many beauty products have a 6 month shelf life. When you get a product 3 years after the manufacturing date it is worthless and a piece of junk. You are much better off shopping at a local store where you can see the product before making a purchase.