Menu
Skin Perfection MD

Skin Perfection MD review: Free product 59

T
Author of the review
11:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After receiving the product that was to be free my bank account was charged 69.95 i already payed 9.95 for the shipping on the free product!

More Skin Perfection MD reviews & complaints

Skin Perfection MD - free trial scam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skin Perfection MD - SCAM! dont buyyy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skin Perfection MD - Unauthorized Charges 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skin Perfection MD - No Refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
59 comments
S
S
Samantha
, US
Jun 15, 2009 4:09 pm EDT

Much to my surprise, I received a trial-sized bottle of SP Lift, by Skin Perfection in the mail. It came in a mailing pouch, with no mention of who oredered it, or how much it cost. I knew that I had not ordered it. I searched the company's name online, and found several accusations of fraud. I called the toll free number, and was immediately asked for my credit card number! I said, 'absolutely not'. I did give my name and address, since they obviously have that anyway. I didn't hear any comuter keys as I was giving the information, so I doubt that the person on the other end was actually taking down any information. I told him that I am suspecting fraud, and he said that he would see that no further shipments would be sent to me.

I immediately went to my bank statement, and saw a debit for $4.95. The name on the debit was the same as what the shipping label. Apparently, someone had used my debit card for the serum. I was puzzled as to why someone would use my card to have something sent to me, but after reading about how credit card fraud works, I realized that they were 'testing the waters'...wanting to see if the transaction went through. While going through my statement, I also saw a charge from FFAO, West Jordan, UT. This was for only $3.99, and was posted the day after the face serum.

I called my bank to cancel my debit card, but later that evening, a debit cleared for $99 from FFAO in West Jordan, UT. I know that I didn't purchase anything from any business by the name of FFAO, and couldn't find anything similar online. My debit card is in my posession, but is used on paypal, and a couple of other reputable sites. It appears that somehow, someone was able to get my debit card number from one of the web sites, and began using it. The card never leaves my house.

I can't prove that Skin Perfection is resposible for the fraudulent charges, but after reading about other complaints by consumers, and seeing that the other charges were also from Utah, I am very suspicious.

I recommend that everyone check their bank statements very carefully. It's easy to pass over a charge for $4 or $5, but it could mean that someone has your credit card number!

Y
Y
ybk
Jamaica Plain, US
Jan 06, 2009 4:36 pm EST

I also fell for the free trial offer. I found calling [protected] and staying on the line until someone answered is your best bet. I was waiting for 20 minutes when finally a live person answered. I asked to cancell and asked for an email confirmantion. Hope this info is helpful.

T
T
ThelmaLouSchmitt
, US
Jun 21, 2016 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I never do things like this but I stupidly ordered it too. Never saw anything about needing to cancel it within 15 days if the "trial" period. As an "additional bonus" I had ordered the eye cream too. The next thing I know I have two charges on my credit card (in addition to the original S&H which they double charged me). One is for $97 and the other is for $92. I immediately called my credit card company to dispute it. They said they get these stories all the time. They called both companies and both said they would cancel the accounts and issue me credits. One did and the other didn't: My Skin Perfection. Not only that, they sent me more product and charged me &92 again. I have spent countless hours trying to straighten this thing out (I'm literally on hold with my credit card co once again re the dispute) bc MKP said I didn't cancel during the trial period and my credit card reversed their credit(s). To add insult to injury, I only used the products several times and stopped bc they cause massive irritation to my eyes. I'm not giving up on this and am calling the BBB, consumer protection services, and any other entity I can find to try to get these guys shut down. I might even speak with an attorney bc it would be really nice if there were a class action suit against. I encourage you to do the same!

K
K
Kimbo
Bay Area, US
May 07, 2009 6:44 pm EDT

Has anyone had any luck getting this co to refund their money? I tried that email that Michelle from Customer Service put up in some postings and the message just bounced back. Guess I'll keep searching for another way to get ahold of them.

J
J
Julie White
Baton Rouge, US
Apr 27, 2009 7:37 am EDT

I'm being charged for Lift Sp that I never ordered.

I
I
Ibeth
, US
Jun 05, 2009 1:44 pm EDT

Michelle is a liar, I called the above number and wrote to info@verifyyourorder.com, the email got bounced back and my conversation with the Rep. was unsuccessful.

P
P
Paula
, CA
May 21, 2009 12:42 pm EDT

I ordered the free trial and paid 9.95 for shipping. After 10 days I received the product. Immediately, I went on google.ca to see if I could find any reviews on skin Skin Perfect MD. I saw a lot of complaints so I decided to write to them to cancel my order. I assumed that they had cancelled, but much to my surprise 3 1/2 months later a charge of 84.00 showed up on my visa bill. I called visa to advise them that this charge is not authorized. They said they will dispute the charge. DO NOT ORDER FROM THESE PEOPLE. I have ordered hundreds of products from different companies and have never felt so betrayed. I live on a small disabilitiy and this really hurts.

K
K
Kimbo
Bay Area, US
May 07, 2009 6:39 pm EDT

Me too, this really sucks. I emailed Michelle and it bounced back. Not a good sign.

K
K
Karen Edwards
Hampstead, CA
Apr 23, 2009 6:49 pm EDT

When you order this 'free' product your computer screen has the boxes to fill in for your name, address, cc.
You have to scroll down 3 screens to see their trick clause about this 'free' trial is only so many days, then you will pay $52.50 USD and continue to be charged each month. Of course I did not see this when ordering!
Yikes, I called to complain and cancel this unauthorized auto shipping. Wish I had checked this site first! I am now trying to dispute the charges of $133.71 CAD for 2 shipments with my cc company.

A
A
againstskinperfmd
Hawyward, US
Apr 14, 2009 7:51 pm EDT

If you wear/use the product, DO NOT GO INTO THE SUN! I have a triangle-shaped white bleached spot on my forehead, and a pharmacy told me it will take a few more months to go away. I should NOT have used this product at all, since it really did not help. I repeat, don't use this product!

P
P
Patricia Warnes
, US
Mar 23, 2009 12:36 pm EDT

I also was charged the exorbitant shipping charge and the product was not received until at least 30 days. I have been unable to contact anyone - you are placed on hold and no one picks up the line. I sent my last sample back and will contact my credit card today.

M
M
michelle
Salt Lake City, US
Feb 10, 2009 11:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, this is the manager of Customer Service for this product. Just letting you all know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com
Have a great day

D
D
damom
Absecon, US
Feb 03, 2009 6:05 pm EST

I ordered the free shipping handling trial, checked I did not want the moisturizer.Of course both came Called and left a message few weeks later someone named Chantel left a message that they could not access my account and needed more information called back and was told that number was not in service charges on bank account were 4.95, 29.95 another from lead source (don't know who they are 29.95) and another for 79.95 from DRI products anytime you call the numbers listed you are always put on hold someone gave me a good suggestion use a card with a limit of 1 to 2 hundred strictly for online purchases how do we get this company to be accountable

D
D
Dee
, US
Jan 28, 2009 9:02 pm EST

Well I been deciding for awhile now, I even have information put in as far as my address, BUT not the credit card part, so hopefully they dont send me anything or else I will be screwed also and then I started doing some research on it and to run upon this there is no way I can purchase it especially after reading what everyone is going through, but I've had so much trouble throughout my teen years and now I'm 21 it still continues to get worse I've tried Accutane & ProActive and every OTC product possible I jsut wish my face would clear up. Thanks for helping me make my decision and one less worry :)

A
A
agalindo
Silverton, US
Jan 16, 2009 4:40 pm EST

I also was charged the $69.95 when it was supposed to be a free trial. When I tried to cancel everything after trying the product and having problems with it I could never get through. When I finally did get through it was too late and past the trial date. They then sent the next shipment that I then returned and wasn't refunded on and when I finally talked to someone she said that another package was sent and that I would be charged for that also. But I told I would be sending it back and expecting a refund. I don't want to keep a product that does not work for me. I still have not received my total refund, which would be about $140.

K
K
kgs
, US
Dec 08, 2008 4:37 pm EST

anyone gotten through on this number: [protected] I keep getting circuits are busy. what are the steps to get your money refunded. do you have to return "the free trial"

T
T
Teejay
,
Dec 04, 2008 2:45 pm EST

Wow. I can't believe so many people have had the SAME problem. I ordered the free trial and it took forever for me to receive it, which I just did right now. I am considering throwing it in the garbage because the majority of people have said it's drying. I can't afford that because my skin is oily and when it dries out the oil production kicks into OVER DRIVE. Can you say slick? So anyway, I am calling TODAY to cancel my free trial. And anyway, I used a prepaid card and I only add money when I need to use it so any attempts at charging me are for nought lol

V
V
vijaya
,
Dec 03, 2008 6:35 pm EST

I just called them back and asked talked to a different representative, the first one told be that if i send the trial back she will refund my money but said that there are only 2 days left., so I checked my mails and referred the shipping date and found out that I still have 4 more days to left but this other guy said that I cannot send it now the trial period is over. so he also gave the same old two options and said that if i want the 69.95$ back I have to take the 39.99$ product every month. so instead of loosing 39.99 every month I thought it is better to forget the one time 69.95$. n when i asked him to cancel it, he said that its already cancelled... WTF... i learnt my lesson n will never try such crappy things without doing proper research.

S
S
Sheila
,
Dec 03, 2008 6:10 pm EST

I too wish I would have read this site before I ordered the "free trial" and paid the S&H. Before my 14 days was up on my free trial, I was charged the $69.95 for the 30 day supply. I called SkinPerfection to cancel my autobill (after several attempts and getting a message that the circuits were busy) and was told that the next shipment was already sent. I would have to send the shipment back and would receive a credit when they received it. Two days later I noticed I was charged ANOTHER $80. I called SkinPerfection again to let her know that I was billed again and was informed that was the shipment she was referring to in my first call and that I would have to pay the $69.95 for my "free trial" since I didn't call within the 14 day trial period. I argued that I never had the 14 days for the trial period and was told that the 14 days start from the date I ordered it - never mind that it took two weeks to arrive so I wouldn't have any time to try it! I went to the website and printed off their Terms and Conditions which does not state that the 14 day trial is from the date of ordering. I am going to go through my credit card company and dispute it! I ordered Proactive for about a year and never had any problems like this! And to top it off - SkinPerfection doesn't work!

V
V
vijaya
,
Dec 03, 2008 4:31 pm EST

I ordered the free trial without doing a lot of research... i got the free trial for 9.95$ shipping charges, I got the trial, i never used it, so I dont know if it even works or not.but now I am charged with 69.95$ n when i call them to cancel and refund my 69 bucks all they is that if i cancel the account I wont be getting the 69$ otherwise they will refun me the 69$ but i have to accept another shipment worth 39$. I cant even send the free trial back since its almost a month since they shipped the product... so i guess i'm in a big mess... n trying to find a way out... can anybody help me with this...

M
M
MINDY
,
Dec 02, 2008 8:58 pm EST

the company charged me also and also kept sending shipments even when I called to cancel. I asked them to call me regarding a problem and they never called back. The products are sample size and not worth the 69.95 they charge you - when the product is supposed to be free

N
N
Natalya
,
Dec 01, 2008 10:16 am EST

I never got a chance to try this product. I do not know if it works or not, but what I do know is that I paid 4.95 for a "free" trail 2 weeks ago and never recieved it. I am trying to call that # to cancel my order so I dont get charged 69.95 but all I'm getting is a busy signal and can not get through. I am going to cancel my debit card do I dont get charged, or report my card stolen.

M
M
Myranda
,
Nov 30, 2008 11:24 pm EST

I ordered Skin perfection MD about a month and a half ago. I kept close watch on when my 14 days would be up so I could call and cancel, should the product not work. I called 2 days before my 14 days were up and the representative told me I had already been charged the $69.95 for the product and I only had 2 options. A) Cancel my ongoing autobill and lose the $69.95 or B) Continue with my autobill, with a lower charge of $39.95 a month. So considering it was the cheaper of the two, i decided to keep the autobill. I also asked the rep why it was making my face so dry and if i was doing something wrong. She said that it really was a good product, and that it just had to go through its process first-which may cause your face to dry out. Ive been using it for almost 2 months now and it really has done wonders for my face. Nothinggg ever worked until now. If you continue the use of this product, even after it dries your face out, i promise it works! It has really done a lot for my face.

N
N
nancy kalnins
,
Nov 30, 2008 8:26 pm EST

i'm sick to my stomach after discovering my credit card was billed $69.95 without my authorization and there is currently another $69.95 pending 10 days later. Never did I see an agreement to anything but the free trial for $4.95 shipping. I am taking issue with the company as well as my credit card company.

H
H
Heather
,
Nov 30, 2008 7:04 pm EST

I ordered the 'free trial' and was asked about the membership when I was on the phone ordering the product. I stated NO several times. I just realized that I was charged $138! I am not happy. I called my credit card company and they said I have to deal with the business first. If that doesn't work I have to call them back and fill out dispute papers. I don't want this company to keep charging me 70 dollars! The first time I was charged was back on 11/19 and I have another payment pending...how many times do they charge you? Has anyone had success getting their money back yet?

A
A
Allie Ewen
,
Nov 25, 2008 11:48 pm EST

I recieved a FREE one month trial of the skin MD product a couple of weeks ago and now I have been charged $69.95. I already paid the $9.95 shipping and handling cost.

E
E
Ed
,
Nov 25, 2008 5:21 pm EST

I just call those people of Skin Perfection MD and I cancel my "free Trial" and the lady from the customer service told me that I have to ship back the "free" product that i already been charge for the shipment. Is that how this is suppoz to be?

C
C
Catherine
,
Nov 24, 2008 2:33 pm EST

Wow, everybody is so pissed off about the charges! I just wanted to know if the stuff worked for anybody else! I've been using this stuff for 2 weeks, and I haven't noticed a huge change yet, but after reading Steve's email above, I think I'll give it a couple of more weeks. I don't know about anyone else here, but I'm 29 years old and have been dealing with acne for 17 years. I don't care if it costs me a million dollars, I just want clear skin! I really can't believe people are complaining about $79, do you know how much I have spent trying to clear up my skin over the past 17 years? I just hope this stuff works!

L
L
lu
,
Nov 22, 2008 8:56 pm EST

I did get the money back. They refunded me the money after I phoned them and canceled the order.
They are not that bad!
Hopefully everyone can get their money back.
Good luck!

D
D
Dawn
,
Nov 22, 2008 10:35 am EST

On 10/22 I charge 9.95 for in introductory offer. I received the product purchased then. However, on 11/5 I was charged 69.95 and on 11/20 I was again charged 69.95 - and received nothing. I tried calling to receive a status and and was on hold an unacceptable amount of time. I tried calling again to cancel and again was on hold with a recording..I beleive this is a scam and I am disputing this charges. How does this comapny expect you to cancel when you can not get through to them. Definatley not a comapny I want to give my hard earned money to.

S
S
Steve
,
Nov 21, 2008 6:36 am EST

I've been using Skin Perfection MD for a couple of months and it's been the best thing I've ever used. I'm 40 years old and have been battling acne all my adult life. I got the "free" trial but didn't see results in the first two weeks, so I canceled - didn't have a problem with that. I kept using the stuff, and shortly afterwards, I started noticing that the redness in my face was lessening and that my acne was disappearing. After a month, I was completely clear. Now I'm about to run out (that little bottle can last a long time - even using it twice a day). I tried calling them to order just the cleanser, which is the only thing I need, but they won't sell you just the cleanser - you HAVE to buy the whole kit and get set up on the autodelivery. That's the ripoff in my opinion. I've been trying Murad Acne at night to see if that will give me the same results, but I'm starting to break out again. Nothing has worked like Skin Perfection, so now I guess I'm going to have to order the whole thing again and just deal with the cost. I'm way too old for this.

S
S
Sandy
,
Nov 20, 2008 9:31 pm EST

I agree that this product does not work, but the company cannot be held responsible for a purchaser not reading the terms. if you buy online you should know that you have to read the terms and conditions before you proceed...with any thing you order online.

L
L
Leanne Leyden
,
Nov 20, 2008 10:56 am EST

I too sent away for the free samples.I agree I did not like that they were trying to sign up for an automatic membership to Walmart.I only wanted the free sample.As yet I don't know what I've been charged but I only signed up for the $4.95 shipping.Going on all of these previous comments I am going to phone and try to cancel as soon as possible.The other thing I don't like is a company like this having my personal details!

A
A
a.mora
,
Nov 19, 2008 8:53 pm EST

HERES HOW U KEEP THE PRODUCT FOR LESS MONEY!

O.k. People heres my situstion with this product... i ordered the kit and recieved it after a few days. And in time i was having a bad breakout on one side. Me personally i am 26 years old and proactive has not workrd, then i tryed random things. was using nutrogema still didnt do it. This product in one week turned my acne around and its gone! yes it dryed out my face so i use baby lotion on it. and yes oh my god does it ich and sting alitlle when i do the whole system at once, face wash, spot tratment, than lotion. But My face looks so good. the best it has in 5 years. yes 5 years i have been at war with my face. But After reading everyones comments i called them because i didnt want to pay 80 bucks and here is THE SECRET. call them before the 15th day yes and tell them you want to cancel because you do not want to pay that much and they should offer you a deal where you get the kit you have now for free than you buy one more at 39$ and you can cancel after that or keep getting it for 39$. i said yes to that deal. So just in case you do like the product there is the way to get it at a good price and i got the # from another comment up alittle thanks for the good source! GOOD LUCK!

M
M
Melissa White
,
Nov 19, 2008 7:43 pm EST

I just ordered this product and am very disapointed to read all of this! Wish i read it about a day ago before i bought it. Has there been anyone with a good experience? I am goin to try and cancel my order as soon as possible! Thanks

J
J
Judy
,
Nov 19, 2008 12:50 pm EST

The product may be good but the sales pitch is a scam. I will not become involved with the company again

J
J
Janet
,
Nov 19, 2008 12:34 pm EST

Same here. Ordered the 'free trial' for $5.95 and just noticed a fee for $69.95 on my card. Called and said that wasn't a free trial and I had to cancel within 14 days. WTF!? So I cancelled any further shipments and just called to request a refund since it hasn't been 30 days since my initial order. She was very nice and said to send the product back to PO Box 2003 Richmond UT 84065. So that's what I'm doing and that money better be put back on my card! Stay tuned. $70 for one month. You gotta be kidding!

S
S
Samantha
,
Nov 18, 2008 11:48 pm EST

I ordered the sample for around $6.. I was just checking my credit card and found another charge of almost $90. I will be calling them tomorrow and calling my credit card company. ###ING ###.. i haven't seen any difference in my skin..

M
M
Mia
,
Nov 18, 2008 4:17 pm EST

THIS IS THE BIGGEST SCAM EVER! I never thought that i would be one of those people who buys into scams like these but i mean they really sucker you in. I ordered the "free" sample and got charged 70 bucks. I call the 1866 number and get into a screaming match with the women on the other end and she basically tells me that i agreed to ALL of their terms when i clicked send, for the free sample. I asked for a supervisor, a manager, anyone higher up than her and she says nope, there is no one there and she has no idea when managers or supervisors come in because they don't have set schedules. I argued with her for 20 minutes and she eventually said that she would refund me the 70 if i agree to go along for another month and get charged 30 dollars instead! i agreed and i;m now waiting to see if i get that 70 back... Something need to be done about this SCAM and that Dr. Steven Jepsen thats attaching his name to a product that aside from stealing peoples money... Doesn't work... it dries out your skin, the face cream does nothing, and the same goes for the mask!

L
L
Lisa
,
Nov 17, 2008 12:38 pm EST

I did receive the free samples in just about 3 business days which I was happy with. I did not like that they were trying to sign up for an automatic membership to 'Walmart' or something like that. I had to repeat myself several times I only wanted the free sample. I was charged $4.95 for shipping. So far I like the product, but after reading your messages I'm on the phone now to make sure I am not charged. If that's how much the products costs I cannot afford it. That's crazy.

Trending companies