Skin ID / Misleading membership agreement
I think that this is a horrible and very misleading advertising. I purchased the product once on a trial and you are essentially registered for auto-refills which are sent to you direct.
I had no idea that I had registered for on going refills. However after calling Skin ID it was pointed out to me that it was made very clear on the website during the check out process. I definitely missed it, so how clear is it really. I was not offered any comfort or a resolution. They were happy to let me hang up a dissatisfied customer. Not the customer service I expected.
What is really disappointing is that I even called a couple of times (on other issues- wrong contact information) and at no time did they advise/mention that my membership was an auto-refill membership. I haven't even finished my first refill and now I have a second refill, which I can't return. Apparently this is also on the Terms and Condition. What happens if you want to change the product for a different combination.
So for those wanting to trial this product BEWARE what you are registering for. I am disappointed that such a reputable company like Neutrogena would need to be misleading in nature. Who would think that when you buy a moisturizer/ acne treatment you would be on an going subscription. How do you know if you like it or if it works? I can expect this sort of treatment from mobil providers ect but not a consumer product of this sort. It's very misleading advertising and definitely the website I believe did not make it clear.
I'm a dissatisfied customer and one who would not be retuning. I cancelled my account immediately and I will think twice when buying Neutrogena products and select an alternative in the future.