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1.6 349 Reviews

Skechers USA Complaints Summary

50 Resolved
293 Unresolved
Our verdict: With Skechers USA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Skechers USA reviews & complaints 349

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12:48 pm EDT
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Skechers USA kids energy lights

To whom it may concern,
I just purchased 4 pairs of the energy lights from Famous Footwear. 3 for my boys and 1 for my daughter. We just had them delivered at 12:58 pm and not even an hour later my son's shoes is dead. I have it on the charger hoping that it will come back on but I'm not seeing any "red" lights like your supposed to when charging. I'm hoping I just didn't waste over $100.00 of your shoes if they're only gonna last 45 minutes and die. I'm extremely dissatisfied and disappointed! The order number was [protected]. I have yet to go my daughters, and I'm contemplating on canceling the order and getting her something different if this is the case.

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6:04 pm EDT
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Skechers USA non slip shoes

Ive bought 3 different pairs of the same pair of shoes in the last year or so. The first ones were okay but fell apart fairly fast. The second pair fell apart in the same spot way sooner. The third pair are terrible. I got them about a month ago and i slip all the time at work and ive almost fallen multiple times. Ive never had any "non slip" shoes do that before

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11:46 am EDT
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Skechers USA shoes

hii,
my name is Rajesh, i am your customer from india i purchase a runing shoes from prozon mall, aurangabad located in maharashtra state after some days i see some defect in my shoes and accordind to your policy my shoes must be exchange but now you say that my shoes canot be exchanged.
this is not good at all...

i am not only complain to you but also in consumer court beacuse shoes is very costly and i cant purchase it one more time.

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4:05 pm EDT

Skechers USA rilar 64260/brn is dangerous on damp surfaces

On any damp or wet surface, concrete, wood or asphalt, the RILAR 62460 relaxed fit gel-infused shoe product is prone to sliding cause the wearer to lose balance and fall.
On dry surfaces the product performs very good.
The surface need only be damp not standing or cascading amounts of water. Comping in contact with ANY surface, like after a rain, will present a safety hazard.

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3:13 pm EDT
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Skechers USA İmportant

Dear Authorized Person,
I bought a pair of Skechers Sneakers from "Ayakkabı Dünyası" which is located in Nautilus Mall in Kadıköy / İstanbul at February 10th, 2018.
But I was only able to wear them for 2 months. Because each of my shoe has ripped. I delivered my sneakers for investigating to the place where I bought. After 15 days they replied to me that it was not a producing error, yet it was a customer error. It is not possible for a pair of sneakers to be ripped in such a short time. And I would definitely not accept the answer no from your company. I wanted to remonstrate the matter to you because they don't care in here Turkey.
Also with your prices I could buy myself 4 pair of shoes of good quality.
I'm working in media and because of that I'm able to understand you'd like to protect your brand and as far as I know Skechers is a very presentable and reputable brand.
Hereby I would like you to do what's required.
Kind regards,
Ünsal Şahin

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2:01 pm EDT
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Skechers USA sneakers

Last August 2017 I purchased a pair of your sneakers Sketchers D'lites. I am so disappointed in these sneakers. Within the first month the seams started to come undone, then the fabric on the sides of the shoes came undone. Within several months after the purchase the sides came completely out. The memory foam is clumping and very uncomfortable, the shoes are uncomfortable to wear. I have had issues with pains in my feet since I have been wearing your shoes. I'm not rich so I have to wear these shoes till I can save up enough money to buy another pair. So disappointed, I complained to the store owner he said I should complain to you directly.

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Jana Sander
, CA
May 04, 2018 12:08 pm EDT
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The same thing happened with mine. Have only wore them for less than four months and they don't get worn every day either. Will not purchase Sketchers shoes again

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6:10 pm EDT
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Skechers USA glimmer lights

I just bought these shoes on Saturday 4/21/18
It's now 4/26/18 and she has worn them 3 times total. One shoe is not lighting up at all the other side is just fine. The store will not take them back because they have been worn outside. Hoping to get replacement for her. Sad that we bought them for the lights and only one works.
Well thank you for your time hope to hear from you soon! Lori Larsen.

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3:37 pm EDT
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Skechers USA energy lights-90606l sneaker, black

To whom it may concern
I bought some shoes on Amazon march 23 2018, the shoes are
energy lights-90606L Sneaker, black size 2 for my 8 year old son.My son only warded the shoes 2 times when one of the shoes stop livings up any more we left them to charge and still nothing my 8 year old is very sad about these he still wears the shoes but very sad that they don't light up all we want is for both of the shoes to work .How can I tell my 8 year oh give me your shoes back he been wanting for these shoes since Christmas and I couldn't get them until march for his birthday I hope you guys can help me I know I bought them from Amazon website but I didn't have the heart to tell my son give them back knowing he been wanting for these shoes for a long time thank you very much for listening to me

energy lights-90606L Sneaker, black

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2:14 pm EDT
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Skechers USA sketchers reggae sandals

I bought a pair of Sketcher reggae sandals at Belk in March. I have only worn them twice and the stitching that holds the two pieces of side strap to where the buckle piece is has come undone. The whole side of the sandal has come apart and can no longer be worn! I have only worn them twice and paid $39.99 for them, which may not but much to everyone but is a splurge for me on sandals. These sandals are suppose to be outdoor wear but didn't even hold up with two days of normal wear. How can I get a new pair or refund?

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12:41 pm EDT

Skechers USA tennis shoes

I am very disappointed in my shoes. I have bought this same style for years. This pair I bought within the last 3 Mo this and my leather is cracking already. The shoes are not subjected to harsh conditions. Rarely worn for that matter. For the price I paid for them I wouldn't expect the deterioration so quickly. At this point I feel as if I need to find another company/brand. What would you be willing to do to keep me as a loyal customer?

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6:15 am EDT
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Skechers USA sneakers

I purchased a pair of sneakers approx six months ago. I have been buying sketcher sneakers for approx 25 years and always buy a new pair every year and use the old pair another year for about a year and never once have the front of the sneakers blown out in the front. I am extremely disappointed about this happening. The quality seems to be poor considering this has never happened before. As you can see in the picture they are in good condition and this should not have fallen apart.

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11:13 am EDT

Skechers USA shoes stitching coming undone

Purchased sketchers D'Lites 6 months ago and the stitching has come undone across half of the toe exposing interior of the shoe. You can see when compared to the other shoe where the stitching has come open.
I do wear them almost every day but do not abuse them. I have had sketchers many times without complaint and have had each pair many years with no troubles.
This is my first issue and I am hoping something can be done for me as I really do like the brand and would like to continue purchasing them. Not only for myself but also for my son and daughter.

Thank you

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unhappy customer1111
, US
Apr 07, 2018 1:51 pm EDT
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Mine did the same stitching came out after 6 months
Mike Brewer

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M
12:26 pm EDT

Skechers USA skechers sneakers

I submitted a complaint but believe it may have been lost in MS World somewhere.
I have worn and have now other Skechers shoes. I have many pairs of shoes including Nike and Ecco. Is there something you can do for me with this shoes. I did not expect them to fall apart with so little use. I never wear any pair of shoes more than on day at a time.

[protected]@yahoo.com

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1:08 pm EDT
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Skechers USA horrible customer service

I usually shop at sketchers. I was waiting on someone to acknowledge me for about 10 minutes. I asked a Man named(he was the closest employee to me) Hector for assistance, he didn't acknowledge or even look at me he automatically yelled across the store asking another employee to help me and walked right past me. I am aware that he might of been busy but the customer service I experienced was really rude from my perception. I'm aware that he wasn't able to help me but acknowledge your customer and let them know someone will be there to to help. Maybe hector needs some major customer service training. I was at store number #089 7051 s. Desert blv #A. Canutillo, TX.

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11:42 pm EDT
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Skechers USA policy not fair for regular customers

My friends and I were buying several pairs of shoes at Skechers in Camarillo outlet. When we got to the counter there was this gentleman who already rang in all 15 pairs of shoes when this lady who the man addressed as Alexis butts in and tells us that were only allowed to buy 3 pairs for each style and we have 12 pairs for one and 3 pairs for another style. We wanted to pay for the bill separately but Alexis said it's also against the policy.

May we know exactly what is this new policy because the store signages still puts "buy 1, get the next pair 50% off". I have been a regular customer of your company (as you can see in the screenshots I have attached) and this is the first time that this inconvenience has happened.

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12:24 pm EDT
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Skechers USA my shoes (lft & rt) have glue dripped on them in multiple places

My shoes (lft & Rt) have glue dripped on them in multiple places
Skechers Women's Galaxies Athletic Shoe - White
Size: 14.0 x 4.5 x 6.0
Color:White, Shoe Size:8.5, Width:Medium
Condition: New
Sold by SEARS
Sears Return Policy
Item# [protected]
Mfr# 22889
Part# [protected]
KSN: 8742716
UPC: [protected]
Salescheck #
[protected]
Please send a replacement pair to
Shipping Address
Mary Johnson
513 Dogwood Street
HUDSON, NC 28638
[protected]

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12:11 am EDT
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Skechers USA sports shoes

I had bought a pair of gowalk 4 series shoes around 4 months ago and the cushions have already gone flat. These shoes feel like any other normal shoes which i would have bought for one-fourth the price i have paid for them. I even mailed the customer care about it and the company refused to exchange the pair claiming they have 'gone through the details and the picture doesnt show "flat cushions". I fail to understand that how do i show flat cushions through a picture. I regret to inform that i would be discontinuing further dealings with the company. These shoes have caused me great inconvenience and have wasted my time and money.

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10:23 am EST
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Skechers USA poor quality shoes and turkey skechers behaviour

purchased Skechers Flex advantage 2 for my kid on 13.08.2017, shoes were torn from various places. Returned to skechers, due to quality issues and asked for replacement on 25.12.2017.

Received a reply saying that this is a user fault. There are torns inside the shoes and also on the exterior. The shoes are not used for long and this happened less than 6 months, where bottom of the shoes give an idea how less it was worn. I can not afford to buy sports shoes every six months and the behaviour of Skechers Turkey is not accept and returns and always blame the shoe owners. I would like to get a refund or replacement as this is a quality issue.

My details; Aynur Tas, address: Cemal Sahir sokak, Profilo Plaza, No:26-28, Mecidiyeköy, Istanbul
phone: +[protected]

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1:30 pm EST
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Skechers USA tennis shoes for walking, poorly constructed, poor workmanship

Sketchers,

I purchased a pair of Sketchers walking tennis shoes about two months ago. It is the third pair in past four or five years. I have been happy with their products in the past.

After 6 weeks I started to get a sore heel on my right foot. Two bumps have worked up at the very back of the inside of the right shoe. With time they began to stick even higher. The shoe insole did not fit properly in the shoe, and it bunched up in several places at the heel are of the shoe.

I used a hammer and pounded them down (they most likely being nail heads under the fabric). I continued to wear the shoes, but the bumps would work their way up again, and my right heal began to become infected.

So I went to the store where I bought the shoes. I did not have the receipt, but by observation is was obvious the shoes were manufactured by Sketchers. I was refused help! No receipt, no help, despite the nails sticking up inside the shoe, and that could be seen and felt.

All I wanted was to have the shoes replaced. See attached photos of the poor quality of material and workmanship.

Rob
[protected]@gmail.com

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12:53 pm EST
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Skechers USA go walk 4-black (54156ewwbbk)

We visited sketchers at premium outlet stores on sunday jan 28 we purchased two pair of shoes as they were buy one get one half off. The womens pair was half off due to lower in price. On friday feb 2 my husband noticed that the inner memory foam in shoe was moving up the inside of the shoe, he tried to straighten it out but had to remove it to do so, in doing that he noticed that the memory foam was worn down to nothing and was essentially useless for what it was intended. We called the store to make arrangements to return the shoes, as we misplaced the receipt. Store clerk stated we could return the pair. At store clerk remembered our phone conversation and was inspecting the shoe and agreed they were defective. Another clerk was attempting to assist, and said we could get store credit, but only gave us credit for half of the full price shoe we purchased. We returned the larger amount in shoes. This doesnt seem right. He was very short and matter of fact with us, this wasnt our fault that the shoe couldnt hold up after only 4 days of owning. Very disapointed in shoes and the fact that we paid full price for a pair of shoes and only got back half the amount. I feel we should get back full amount paid for shoes that could not be worn as intended.

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Skechers USA Customer Reviews Overview

Skechers USA is a global footwear company offering a wide variety of shoes for men, women, and children. Their product line includes casual, athletic, and work footwear. Skechers also provides a selection of apparel and accessories. The brand is known for its diverse range of styles and sizes, catering to different preferences and needs. Customers can purchase Skechers products through their website, retail stores, and various third-party outlets. The company emphasizes comfort and innovation in its shoe designs.

Skechers USA In-depth Review

In summary, Skechers USA is a brand that offers a wide range of footwear options catering to different needs and preferences. Their products are known for their comfort and durability, and the company has a strong market presence. While prices may be higher compared to some competitors, the quality and technology integrated into their shoes often justify the cost. The website is user-friendly, and customer service is generally reliable. Skechers also shows a commitment to social responsibility and innovation. Overall, the shopping experience with Skechers is positive, with room for improvement in areas like sustainability and technological advancements.

Company Overview

  1. History and Background: Skechers started in 1992 and has grown to become one of the largest footwear brands in the United States.
  2. Market Presence and Brand Reputation: They are known globally, with a reputation for comfortable and stylish shoes suitable for various lifestyles.

Product Range

  1. Variety of Styles: Skechers offers casual, sports, and workwear shoes, catering to a broad audience.
  2. Availability of Sizes and Widths: They provide a range of sizes and widths, accommodating many foot shapes and sizes.
  3. Special Collections: Collections like Memory Foam and Vegan Shoes address specific customer needs and preferences.

Product Quality and Durability

  1. Material Quality: Skechers uses quality materials that contribute to the durability of their footwear.
  2. Construction and Longevity: Shoes are well-constructed and often last a long time with proper care.
  3. Comfort and Support: Known for comfort, many customers choose Skechers for their supportive footwear.

Pricing and Value for Money

  1. Price Range Comparison with Competitors: Prices are competitive, and many find the value for money to be satisfactory.
  2. Seasonal Sales and Discounts: Regular sales and discounts make their products more accessible.
  3. Loyalty Programs and Rewards: Skechers offers loyalty programs that provide additional value to repeat customers.

Website Usability

  1. Navigation and Layout: The website is easy to navigate with a clear layout.
  2. Product Search and Filters: Searching for products is straightforward, with useful filters to narrow down choices.
  3. Mobile Responsiveness: The site is mobile-friendly, allowing for convenient shopping on various devices.

Customer Service

  1. Support Channels: Skechers offers support through phone, email, and chat.
  2. Responsiveness and Helpfulness: Customer service is generally responsive and helpful in resolving issues.
  3. Return and Exchange Policies: They have clear return and exchange policies, which are customer-friendly.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options are available, with costs varying depending on the service chosen.
  2. Packaging Quality: Products are well-packaged, ensuring they arrive in good condition.
  3. Delivery Timeliness: Delivery is typically timely, with occasional delays during peak seasons.

Customer Reviews and Testimonials

  1. Overall Satisfaction Ratings: Customer satisfaction ratings are generally high for Skechers products.
  2. Common Praises and Complaints: Comfort and style are often praised, while some note issues with sizing or durability.
  3. Reliability of User Reviews: User reviews on their website appear to be genuine and reliable.

Social Responsibility and Sustainability

  1. Environmental Initiatives: Skechers is taking steps towards sustainability, though more progress can be made.
  2. Ethical Labor Practices: The company is committed to ethical labor practices in its manufacturing processes.
  3. Community Involvement: Skechers engages in community involvement through various charitable activities.

Innovation and Technology

  1. Use of Advanced Materials and Designs: They incorporate advanced materials in their shoes for better performance and comfort.
  2. Technological Integration in Products: Some lines feature smart technology, though this is an area for potential growth.
  3. Research and Development Efforts: Skechers invests in R&D to improve their product offerings continually.

Brand Collaborations and Partnerships

  1. Limited Edition Releases: They occasionally release limited edition shoes, which are well-received by customers.
  2. Celebrity Endorsements and Collaborations: Skechers has partnerships with celebrities that help boost their brand appeal.
  3. Strategic Business Partnerships: The company engages in strategic partnerships to expand its market reach.

Overall Shopping Experience

  1. In-Store vs. Online Shopping: Both in-store and online shopping experiences are user-friendly, with each having its advantages.
  2. Loyalty and Referral Programs: These programs enhance the overall shopping experience by rewarding customers.
  3. Accessibility for People with Disabilities: Skechers makes efforts to ensure their stores and website are accessible to all customers.

Future Outlook

  1. Upcoming Product Launches: The brand frequently introduces new products, keeping their offerings fresh.
  2. Expansion Plans: Skechers continues to expand its global presence.
  3. Industry Trends and Adaptation: The company stays abreast of industry trends and adapts its strategies accordingly.

Final Verdict

  1. Summary of Pros and Cons: Pros include a wide range of styles, comfort, and durability. Cons may include higher prices and the need for more sustainable practices.
  2. Recommendations for Specific Needs: Skechers is recommended for those seeking comfortable everyday wear, athletes, and professionals who require supportive work footwear.
  3. Overall Rating: Skechers receives a positive overall rating for its comprehensive product range, quality, and customer service.
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- Summarize the main issue you have with Skechers USA in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skechers USA. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Phone numbers

1800 875 275 8800 700 0507 More phone numbers

Website

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