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Skechers USA / bought the light up shoes for my daughter and now 1 side is not working

1 United States

Good morning,

My name is Solange De Castro-Guppy, I live at # 57 North Street St. Joseph Trinidad and Tobago. I was in New York between the dates of 31st October to 11th November, during my stay there I purchased a pair of your shoes for my 4 year old daughter. We got back home and on Sunday 2nd December, 2018 she wore the shoes for the first time and only one side is working. She was and still is very sad about it as this is something that she always wanted.

Can you advise as to if there is anything that can be done, can the shoes be repaired? I purchased the shoes in Queens Center 90-15 Queens Blvd
Elmhurst, NY 11373.

Thanking you in advance.

Solange De Castro-Guppy

Dec 6, 2018

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