Skechers USA
reviews and complaints

I purchased a pair of sneakers from Kohls. I love the sneakers. But they are peeling and I don't even have them for a month. I paid good money for them and very disappointed that they are peeling within less then a month. Don't get me wrong like I said I love the sneaker and it fits great. Only thing that is disappointing me is the fact that they are peeling with in a short time of purchase. I added a picture of the sneakers I'm talking about. Hope to hear back from you soon. Thanks

I bought these Skechers approx 4 months ago at sears wear them 6 times a month the one day I put them on I noticed a tear on the right front side of the sneaker I took them off and examined both sneakers both were torn below the sole mark I have other shoes and boots Skechers brand that I have since 2014 and still going strong can you please look into it I also enclosed pictures. Thank you

I purchased these shoes just a few weeks ago and they have only been worn 5 times. One shoe has started to fall apart over the toe box, the other shoe looks brand new. There must be something defective with the one shoe for this to happen. They were worn under very typical conditions, nothing extreme. The material is starting to fall apart and it's completely discolored compared to the other shoe.

Thanks,
Jaimee Fristedt

Wearing a pair of Skechers was always a desire since I was a child but couldn't save enough out of my pocket money.
From my first salary I bought this(Skechers Go Run Vortex) pair of shoes from Flipkart which got delivered on 9th January 2017. I was enjoying the comfort at office as well as gym wearing them. And a few days ago I noticed that the breathing fabric is tearing at the thumb fold region.
The disappointment is that its not even 4 months and they have started tearing! They are under 1 year warranty.
I expect to either get them repaired/replaced or get the refund.

I reported this to Flipkart and they refused to help me out!
Looking forward for a positive response from Skechers.

Thanks & Regards,
Shubham Sharma

I am a true sketchers lover. I have 7 pairs of sketchers. Even my older ones are still in good shape. I recently bought a pair of sketchers d'lites with the air cooled memory foam. I hate them. The memory foam makes my feet burn and ache. I cant even wear the shoes anymore and their only 2 months old. I cant return them because i've worn them. But these shoes are the worst. I was told by one of the store salesman that sketchers will no longer make shoes without the memory foam. I sadly will not be buying sketchers anymore if that happens. I just wish I could get a different pair without the memory foam option. What a waste of money for a true customer who recommends them to everyone.

I but 2 pairs of sketchers wide width women's running shoes I've only had 2 weeks the stitching has separated causing a hole in the toe of the shoe I am unable to exhange the pair of shoes for another pair due to store policy I however don't think I should be out 90 bucks I would like to get them replaced I love the shoes they are great due to me being on my feet all day

I purchased my 9-year-old son new Skechers tennis shoes early this year (2017). I don't usually buy name brand shoes, but his feet had been hurting so I splurged. After only 2 months, both shoes were ripped through on the outside in the same place. Plus, the treads were very worn down, and he didn't even wear them daily. Walmart shoes last longer than these have and I'm very disappointed in the Skechers brand based on this experience.

I bought2 pairs of Skechers from sector 17 chandigarh India outlet. I got a discount of 1750 in total. Unfortunately, one pair is not fitting me properly so I went to exchange . I exchanged it with a higher amount shoes pair. But they are not giving me any discount on that . HIGHLY DISAPPOINTED. THE STAFF DOSENT WANT TO HELP. WONT EVER BUY SKECHERS AGAIN

I will no longer shop at skechers due to the poor customer service. On april 27, 2017.. i attempted to make a purchase. The staff closed the store down early, one of the male employees used profanity and stuck up both of his middle fingers at me. I took a picture of the employee while sticking up his middle fingers. I've worked in retail for the past 20 years and have never been greeted with such poor service and respect. I am accustomed to the stores respecting their business hours. If skechers is scheduled to close at 9:30pm.. then it should be 9:30pm and not 9:20!..

Good Afternoon, I have been purchasing the twinkle toe collect of skechers for my 8 year old daughter on numerous occasions. She loves the colors and light affects.

However on 04/26/17 I purchased a pair and with one wear they are destroyed. The material of the shoe looks like you can now pick cotton from it. It looks like fur coming from the side of the shoes.

I'm a truly dissatisfied customer. As you know these shoes are not the cheapest. However we loved the style. Hopefully wishing you guys can make this right.

With kind regards!
Latasha Powell

To whom it may concern,
Today I was with my elderly mom at the store looking for new sneakers. As soon as we walked in we were told we are closing in ten minutes. The store personnel walked around the store following us. As I went looking for a second pair the original girl told him to tell us we are closing in three minutes. Make your selection quickly. I was embarressed and was unable to take an advantage of the buy one 50% off second purchase. I've never been treated like this and I've been a long time Customer. Feeling disappointed.

These shoes were poorly designed. The laces are attached to the shoes by thin loops of material that eventually break off and leave the laces with no way to attach to the shoes. Not a good design choice for shoes made for kids who are active. We have had these shoes for about a month and one of the loops has already broken. I'm sure more will break soon.

This shoe was purchase about two months back, I being a senior citizen 83 year old walk arround a kilometre or two every day, what a pity a very comfortable shoe just lasted such small period.
This type of thing happening to such a expensive comfortable shoe lasting so little as this a matter to be complained for justification.
I can agree that there can be a compromise in the quality control in my country but not in USA. i am sure quality control must have been the condition of the SKECHERS in other parts of the world too.
Any way quite a deplorable product.
Not worth recommending unless after sales service and exchange is permitted from your local dealer in INDIA.
CAPT BL GHEI

I am writing to submit a complaint about a pair of brown skechers shoes that I purchased last summer. I am a school teacher and I have purchased 3 other pairs of skechers in the past to wear to school. They are comfortable and have worked well for me in the past. they always last a very long time. The pair I bought last summer was from Famous Footwear in Cedar Rapids, Iowa. In April of this year I noticed the hole in the toe of the left shoe. I do not have a receipt for my purchase, and I cannot tell you what I paid for the shoes. I am attaching three photos of the shoe.

This is the second purchase of this shoe in the past 8 months that the seam in the front toe has ripped out. This last pair was purchased from Shoe Carinival in Elkhart, IN and has only lasted 3 months. Both pairs of shoes have defaulted stitching in the same areas. My husband wears them for a job that is standing at a metal press. His dailey work does not put any extra wear for this defect to keep happening. Please see the attached pics. Note the inside label still looks new and shows that extra wear is NOT the issue. I am extremely dissatisfied and would like full reimbursement. Each pair costs $85.

Hi, I have purchased sketcher product having style number [protected] 14258-pkbl on 06/11/2016 skechers canopus mall, surat, india and now they have turned into misshape. I have also submitted it to the relevant shop as it was under guarantee. And reply was come as this has happened due to your foot. It is clearly seen that it is due to defective material. I have also asked to shop person for this at the time of buying. This was our first sketcher buying. And this is first bad experience we have faced to this company. So your reply tells us to put this bad product on social media. Ok? Am I right? You underestimate the power of social media. You must hear the voice of customer. If customer will not be satisfied then it directly affect you.
Hoping for the favourable response.
Thank you.

I went to sketchers store in san antonio on military drive and I decided to go to sketchers because reebok adidas and nikes hurt my feet I was walking around the store until I finally found what I liked and it was 2 pairs but I couldn't find the right size I kept waving at the 2 girls behind the counter they kept taking and laughing so I gave up then I had seen a young man walking inside the store with headphones on listening to music just walking up and down on every Isle he to couldn't see that I needed help when I would Flag him down I was inside the store for an hour and no help so I got mad and left as I was walking out the door they kept chatting away as if I was never inside the store and still no shoes not a happy customer

I never ever buy expensive footwear but I had surgery on my feet and needed something soft I can wear in the house. So I got the flex sandals and I love love love them! They're so comfortable, EXCEPT! They didn't last very long. I only had them for about 9 months and didn't wear them all the time! For the amount of money I paid I most definitely expected them to last longer!

I normally don't buy Skechers that often but I had a foot injury a few years ago and decided to try a pair of your sneakers I was happy with them so I bought my aunt a pair for Christmas because she also has problems with her feet. We were both happy. My husband works in the restaurant business as a general manager and is on his feet all day. He usually buys cheap shoes because he goes through shoes quickly. So for Christmas I decided to splurge on any expensive pair of skechers for him because he had been complaining about his foot bothering him. As soon as he started wearing them the pain went away. Again I was happy but he recently finally told me that the soles had split a few weeks ago and his feet are getting wet. Well there went my happiness with the shoes! I am very disappointed about this. I am currently out on workers comp because of my injury and money is tight but my husband works his butt off and I thought he deserved a decent pair of shoes since he's on his feet so much. Now at this point I don't know if I will buy them again! Very disappointed!

I purchased a pair of slip on men's shoes from mark's work warehouse in Abbotsford British Columbia after about two months of wear the right shoe is falling apart. After inspecting it i'very noticed that one row of the double stitching around the toe was actually stitched together. I don'the feel inclined to deal with the store. Seeing as how my warranty period was expired. If this is a tough luck sort of situation I guess I'Lloyd never purchase your products again. Which is a bummer as I have a hard time finding shoes wide enough.
Jason Stacey