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1.6 349 Reviews

Skechers USA Complaints Summary

50 Resolved
293 Unresolved
Our verdict: With Skechers USA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Skechers USA reviews & complaints 349

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11:33 pm EST

Skechers USA shoes/thongs

Hello My name is John Lirosi and I am from Melbourne Australia

By way of background both my wife and I have bought Skechers runners and shoes in the past and have never had problems with them before.
In August 2017 we went to HAWAII on our holiday and bought a number of pair of shoes from the Skechers factory outlet in Waikiki

We also bought some thongs which we did not use until the australian summer commenced.
I bought a pair of Skechers thongs Relaxed Fit Memory Foam 360 and easily the most comfortable thongs i owned. Approximately after 1 month of wear which was not often i noticed the front near the toe and the back was starting to wear and it now has worn through to the rubber.
I called your Australian office regarding this and was told to forward an e mail to your team
I appreciate that if i had have worn these for a long time or subject to exposing to water of a lot of sun then it would have been classified as general wear and tear

i honestly believe this was not the case and am hoping i can get another pair from Skechers as if it was wear and tear then both thongs should be showing signs of this,

I hope you can help me, see attached photo

my e mail address [protected]@hotmail.com
Address 52 glencairn drive greenvale 3059
mobile no [protected]

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12:43 pm EST
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Skechers USA sketchers casual shoe

Dear sketchers,
I bought a pair of shoes from you years ago. I very seldom wear them because they are something that I only wear on occasions where I need to look dressed up but not too dressed up they are one of my favorite pair of shoes.and I have pictures that shows that the bottoms tread is not worn but the stitching has let go and I would like to have another pair because like I said they are one of my favorite pair of shoes.
As you can see in the pictures that the tread has not been worn down at all except for the heel, veryGently worn

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8:32 am EST

Skechers USA skechers work boots/ shoes

good morning my name is Allan Massaro Jr im writing you in reference to my skecher work boot/shoe with memory foam inside of boot the reason I'm writing you is cause the memory foam pads are wore out and starting to tear the boots are less than six months old that should not be happening also the soles on the bottom of the shoes are starting to tear and that I feel is ridiculous on a paraboots that are less than six months old they were purchased from your Lake George location I am seeking replacement shoes at no cost as well as free shipping I have no problem sending the other back when I get my replacements As I have been doing business with you guys in the past and never had this problem so whatever you could do to address this problem would be greatly appreciated I look forward to hearing back from you as soon as possible thank you for your time and have a blessed day

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7:23 am EST

Skechers USA poor customer service, failed to deliver the shoes even in 14 days

Hi,
I paid for the below shoes in Sketchers Store located in Grand Central Ajman on 10th JAN 2018, this shoes was not available in the branch where I paid the full amount. The salesman clearly confirmed this shoes is available in Ras Al Khaima branch in Naeemia Store. He promised to deliver the shoes to Madina Mall branch within 02 to 03 days from 10th JAN 2018. Today is already 24th Jan 2018 means instead of 02 days it's now 14 days we are still waiting for the shoes.

I am really very much disappointed with this customer service, I was given all the false promises. I spoke a staff Ahmad in Ajman Grand Central. He also doesn't seems to be a professional. I contacted him on 17th Jan his 1st reply was shoes not available. Then he was able to check from the system and he said it's available in Ras Al Khaima that I already knew it since 10th JAN but they realised only on 17th. It's mean no follow ups were done till 17th Jan. Afterwards Ahmad brought the shoes in Ajman branch and ask me to pick it up from Ajman that was not feasible for me as I am staying in Duabi. Even after confirmation till date they couldn't do anything practically to deliver the shoes to Madina Mall.

Refer below details of the shoes;

SK23325-BKMT-8
[protected]
Invoice No. T320015607
Trans No. 15607
Special order # [protected]
Bill ID [protected].

Spoke to Ahmad +[protected].

Need to highlight the matter to the higher management as customers are really suffering with kind of poor customer service. Refer attached original receipt.

Regards

Shahbaz
+[protected]

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9:49 am EST
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Skechers USA customer service

I wanted to buy Skechers shoes online but wasn't being given the discount I was supposed to get under the Elite program. (Salespeople at Skechers convinced me to join Elite for discounts!) So I emailed customer service on 1/12/18 and got an automatic response same day that my email was received and will be replied to soon! Almost a week and one reminder email later... nothing.

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6:40 am EST
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Skechers USA problem with your staff

I am in the process of contacting the national press about a problem I am having with one of your employees.
I have also contacted Mr. Robert Greenberg twice but I have had no reply. For this reason I am taking it further as your customer service is appalling.

The original problem (I can send you all the emails involved if you want) is with La Mia who replied to my original request.
She (I think it is a she but please forgive me if it is a man) seems totally incompetent and unable to actually read what I put in my emails. She just kept copy pasting a standard reply instead of actually answering my question re a problem I have had with 2 pairs of skechers shape-ups.
On several occasions I asked her to put me in contact with another person, preferably her superior, but she refused my request.
As I live in France at the moment she said for me to contact skechers France but as I kept telling her - I bought my shoes in the U.S. and Skechers France refuse to do anything because of this.
When I contact a company I expect someone to answer my actual request and not send a standard reply.

If I do not receive a reply from a person who is able to understand and reply to my query and problem then I shall forward all of my mails to the newspapers and see what they think of your lack of service.

Regards
Paul Hughes L.C.S.P. (Assoc)

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Shaun R.
, US
Jan 09, 2018 11:04 am EST

Hi Paul.

Appreciated reading your concerns, although brief.

Can you provide the details of the issues with the Shape Ups product? I'd like to help.

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12:54 pm EST
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Skechers USA manufacturing defect in a new shoes

I bought this shoes from SKECHERS Egypt - Cairo festival mall's branch.
Date: 23 Dec 2017
after used it for just 3 times I surprised with a serious pain and then injury for my right foot (Achilles tendon)
I checked the shoes then I found a problem in the right one (Manufacturing defect) The padded area is shorter in the right shoe than the left one
I went back to the shop to replace the shoes with another one without this defect. Date: 27 Dec 2017 - 4 days after purchasing date
the seller refuse and told me that quality control department should check the shoes first then decide
He gave me quality control receipt
At 07 Jan 2018- a person from the shop called me and said that quality control department refused to replace the shoes with a new one because there is no defect.
I asked him to let me speak with the quality controller but again he refused.
I just ask for a new one without defect .
I'm really shocked of such behavior which is not suitable for a brand like SKECHERS.
Now I got again that defective shoes and I lost my money (about 130$)
I need your help please.
by: Khaled Mostafa
+202-[protected]
[protected]@hotmail.com

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2:36 pm EST
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Skechers USA horrible customer service naples, fl

I tried to buy 2 pairs of sketchers today Dec29, 2017 at your Naples Florida store. I asked to see 2 different pairs, 2 associates went into the back room to find them. After waiting for 15 minutes I asked where the 2 girls were with the shoes, I was informed that they had left the store. I asked the only associate that was left to see some shoes, she was so disinterested that I left the store. This is the second time the service was bad .

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4:36 pm EST
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Skechers USA online order

I ordered shoes online and noticed that it was processed twice. I received an email from the customer service team to call and verbally confirm the order as it was on on-hold and there was no option for me to cancel the order online contradictory of what their FAQ section advises you to do.

No one answered the calls and I left several voicemail messages to cancel the order, directly with the agent who had emailed me to confirm the order.

However, the order still went through and it will be delivered to a location that I will not be at any longer be located due to some unforeseen circumstances.

Can you please stop the delivery. I have been trying to contact the customer service team for over a week to cancel the order!

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8:23 pm EST
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Skechers USA skechers order skxau000036913 australia

Hi there,

I ordered a pair of shoes in Australia which arrived without any problem. The size, however, is too large and I wish to change it to a smaller. And here comes the complication. :( I tried to initiate an online return process but the system has many faulty functions. I couldn't get to the parcel label and whenever I re-tried the whole process, I was not allowed to put more than zero items across.

I'm puzzled and have tried to contact the customer service (there's only an online messaging option available in Australia) and left a message but haven't received any response. Yes, I'm checking the junk folder, too. :) two days ago I received an automatic email asking me how satisfied I am with the solution. :O what solution? Nothing has been solved?

All I wish to do is sending back the size 8 pair and receive a size 7 without being double charged. I hope it's not too complicated. I would be happy to speak to someone in Australia on the phone but there's no contact number.

Please help me from far away to find a solution.
Thank you! :)

Kind regards,
Eszter

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SoulTraySky
, MX
Dec 10, 2017 8:26 pm EST

Aloooõwhere is my love...

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7:29 pm EST
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Skechers USA a skechers slippers which I bought from a retailer

Sir
I would like to bring your kind attention towards a problem which i faced after purchasing a pair of slippers from Skechers Retailer shop no.102, Center square mall, M G road, Kochi. The brand was rather convincing for me that i bought it for an offer price of Rs 2400/- on 20th November 2017 Cash invoice-CM/129/17 attaching invoice and bill . I have hardly worn it for two weeks and the strap of the slipper got loosen. Just because of the issue i have tripped down twice. And i am unable to wear it any more including the snap of the slipper. I have vistited the retailer a couple of days back. They directed me to send a mail regarding the issue in an email id. I did that too but no response from that side.

I request you to see in to the matter and replace the slipper at the earliest. Expecting your immediate and favorable reply.

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My issue was resolved by considering as special one and could make the exchange of the slippers in 15 days

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6:45 pm EST
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Skechers USA customer service

We recently went into a sketchers store hoping to make a purchase, but the sales associate we had Lauren was very rude. She seemed like she did not want to be there. When asking about a product she was leaning on her elbow at the counter rather than standing up straight giving us her full attention. When we asked about a different size she have a deep sigh before going to the back to ask about the size when she came back from asking she continued to lean on her elbow whole searching for the product online.

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12:46 am EST

Skechers USA sketcher air cool alteraine shoe stitching came out

We bought these shoes in August from the Folsom outlet in Folsom ca. After a few short months the stitching came out. My husband works in the office 90% of the time and maybe 10% out in the field. We always by sketcher. I would expect this shoe to do this as it us a hiking shoe. Please let me know if there is anything you can do. Your shoes are expensive for us to by every 5 months.

Thank you
Crystal Bargiel

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:59 am EST
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If you still have the receipt, you could try bringing them back to the store of purchase for a replacement or refund. If they cannot assist you then you could trying calling Skechers directly. I would not have high hopes in regards to your resolution however since they have been worn and used.

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1:24 pm EST
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Skechers USA shoes

Dear sir,
Ive bought a shoes from skechers with an industrial defect and when i sent them the issue they told me to change the shoes woth another one with price 1000L.E and when i came to change it i found the monmum price is 1700L.E with a shoes less then mine and the one equal to mine price is around 2300 and when i told them they didnt even care to answer to my conplaint bor respect their cutomer . Please help me to get my right

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6:36 pm EST
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Skechers USA blais bixford dark brown work boots size 10

Dear Sir,
In April I purchased a pair of sketchers work shoes from sketchers store in Queenstown Maryland at the outlet center. I work in a very light industrial environment and the shoes lasted approximately 4 weeks before they started to come apart at the toes, I took them back to the stores and they replaced them no problem the second pair lasted approximately 8 weeks I took these back also and decided to try work boot instead of the shoe thes appear to be worse than the shoes because they are falling apart on the soles and the toes are also nearly worn through after only 2 months. I am very surprised because I had read the reviews about the work shoes before I bought them and they were all good, could you assist me please.I have the receipt and can provide photos of the existing boots.Thank you

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9:14 am EST

Skechers USA very rude and arrogant manager at nashville, tn store

Worst experience ever in a Sketchers. Till now I had a very good impression on Sketchers. Due to some arrogant sales-person/manager my decision changed and never gonna come back to Sketchers. I visited the store 534 at Nashville, TN and asked for Black Friday Savings before purchasing shoes. I have purchased 5 pairs of shoes and paid the bill. After paying the bill, I realized she didnt add Black Friday discount. When I asked about the same to her, she ignorantly mentioned that I need to ask for Black Friday savings then only discount will be applied. How silly it is? When I asked about the Store Manager and she replied that she is the one. How funny it is. Being a manager herself behaving in an arrogant way, how can I even trust others and shop. Also I have asked for different size options. She was very rude in suggesting options. I saw a tagline all over the store that says "I am glad to help you in the size options" or something like that. This looks very funny that Manager herself is not having patience to help customers.

All the time she along with other sales person kept mocking and making fun of us by laughing themselves which looks very weird. I dont know why Sketchers is employing these kinds of arrogant people. I feel sorry for Sketchers.

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9:56 am EST

Skechers USA there’s a peel off happening at the straps of my flip flops

I bought a pair of slippers which is under the name Skechers on the go with memory foam. I bought it on 24/10/2017 and it's not even been a month since I bought these. I can see a peel off at the straps of these slippers and I am really upset. This pair costed me ₹.3799/- and me as a customer had lot of trust on the quality of the product which you make. I thereby want you to give me an exchange for this product or else return my money.
Thank you.

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3:28 pm EST
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Skechers USA cashier at skechers at outlets at barstow

A lady cashier at this store location is very rude. She was with her phone while we were waiting. She did not say any welcome words or even thank you when handing the receipt back to us. She treated us very bad and her facial express and activities are unacceptable. I feel sorry to shop at this store. I never have any problems with Skechers before.

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11:27 pm EST

Skechers USA skechers - (model - burst with air-cooled memory foam)

Dear Sir,

I have bought the shoe from your Janak Puri New Delhi Store in the month of July -17 for sum of Rs 5, 000/- (Model- Burst with Air-Cooled Memory Foam)

I have bought the shoe for comfort, after one month i found that all foam which is ankle area will get rolled and hard. So purpose of buying your renewed product is not give the comfort me as at the time of purchase your representative ensure .

I have visited the same store for complaint for the same, they directly refused.

You are requested to look in to this matter and resolve the same at the earliest.

With Regards
Rajiv Kumar Chandhok
Mob [protected]

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1:35 am EST
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Skechers USA complain about defective shoes

Myself Rashmi Kangane +91 [protected] from India Mumbai, Maharashtra. I purchased Sketchers GOGO MAX sneakers for my dad on 4 November 2017. Although its my 3rd purchase.I have been purchasing sketchers shoes for years due to his lite-weight.

Earlier he was wearing Memory-Foam Lace-Up Sketchers Sport Shoes he was not at all facing any problems they were so comfortable, There was a scheme going around so i went with the scheme than we planned to buy Sneakers GOGO MAX in black color size 10 now he is facing terrible problem his heel . His Feet is shifting to one side of the shoe. He is unable to walk getting pain in his ankle leg this happened after 2-3 days his is not so young that he can bear the pain his age is more than 60 so i can't take any risk.Shoe is not stable its moving. Than I went to the showroom and asked for replacement they said it will take one..

I am surprised to see this from such a reputed brand can have this kind of problem.

Its a manufacturing defect so its an humble request i need a replacement of this shoes at the earliest.

I was very disappointed with this last pair.

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Skechers USA Customer Reviews Overview

Skechers USA is a global footwear company offering a wide variety of shoes for men, women, and children. Their product line includes casual, athletic, and work footwear. Skechers also provides a selection of apparel and accessories. The brand is known for its diverse range of styles and sizes, catering to different preferences and needs. Customers can purchase Skechers products through their website, retail stores, and various third-party outlets. The company emphasizes comfort and innovation in its shoe designs.

Skechers USA In-depth Review

In summary, Skechers USA is a brand that offers a wide range of footwear options catering to different needs and preferences. Their products are known for their comfort and durability, and the company has a strong market presence. While prices may be higher compared to some competitors, the quality and technology integrated into their shoes often justify the cost. The website is user-friendly, and customer service is generally reliable. Skechers also shows a commitment to social responsibility and innovation. Overall, the shopping experience with Skechers is positive, with room for improvement in areas like sustainability and technological advancements.

Company Overview

  1. History and Background: Skechers started in 1992 and has grown to become one of the largest footwear brands in the United States.
  2. Market Presence and Brand Reputation: They are known globally, with a reputation for comfortable and stylish shoes suitable for various lifestyles.

Product Range

  1. Variety of Styles: Skechers offers casual, sports, and workwear shoes, catering to a broad audience.
  2. Availability of Sizes and Widths: They provide a range of sizes and widths, accommodating many foot shapes and sizes.
  3. Special Collections: Collections like Memory Foam and Vegan Shoes address specific customer needs and preferences.

Product Quality and Durability

  1. Material Quality: Skechers uses quality materials that contribute to the durability of their footwear.
  2. Construction and Longevity: Shoes are well-constructed and often last a long time with proper care.
  3. Comfort and Support: Known for comfort, many customers choose Skechers for their supportive footwear.

Pricing and Value for Money

  1. Price Range Comparison with Competitors: Prices are competitive, and many find the value for money to be satisfactory.
  2. Seasonal Sales and Discounts: Regular sales and discounts make their products more accessible.
  3. Loyalty Programs and Rewards: Skechers offers loyalty programs that provide additional value to repeat customers.

Website Usability

  1. Navigation and Layout: The website is easy to navigate with a clear layout.
  2. Product Search and Filters: Searching for products is straightforward, with useful filters to narrow down choices.
  3. Mobile Responsiveness: The site is mobile-friendly, allowing for convenient shopping on various devices.

Customer Service

  1. Support Channels: Skechers offers support through phone, email, and chat.
  2. Responsiveness and Helpfulness: Customer service is generally responsive and helpful in resolving issues.
  3. Return and Exchange Policies: They have clear return and exchange policies, which are customer-friendly.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options are available, with costs varying depending on the service chosen.
  2. Packaging Quality: Products are well-packaged, ensuring they arrive in good condition.
  3. Delivery Timeliness: Delivery is typically timely, with occasional delays during peak seasons.

Customer Reviews and Testimonials

  1. Overall Satisfaction Ratings: Customer satisfaction ratings are generally high for Skechers products.
  2. Common Praises and Complaints: Comfort and style are often praised, while some note issues with sizing or durability.
  3. Reliability of User Reviews: User reviews on their website appear to be genuine and reliable.

Social Responsibility and Sustainability

  1. Environmental Initiatives: Skechers is taking steps towards sustainability, though more progress can be made.
  2. Ethical Labor Practices: The company is committed to ethical labor practices in its manufacturing processes.
  3. Community Involvement: Skechers engages in community involvement through various charitable activities.

Innovation and Technology

  1. Use of Advanced Materials and Designs: They incorporate advanced materials in their shoes for better performance and comfort.
  2. Technological Integration in Products: Some lines feature smart technology, though this is an area for potential growth.
  3. Research and Development Efforts: Skechers invests in R&D to improve their product offerings continually.

Brand Collaborations and Partnerships

  1. Limited Edition Releases: They occasionally release limited edition shoes, which are well-received by customers.
  2. Celebrity Endorsements and Collaborations: Skechers has partnerships with celebrities that help boost their brand appeal.
  3. Strategic Business Partnerships: The company engages in strategic partnerships to expand its market reach.

Overall Shopping Experience

  1. In-Store vs. Online Shopping: Both in-store and online shopping experiences are user-friendly, with each having its advantages.
  2. Loyalty and Referral Programs: These programs enhance the overall shopping experience by rewarding customers.
  3. Accessibility for People with Disabilities: Skechers makes efforts to ensure their stores and website are accessible to all customers.

Future Outlook

  1. Upcoming Product Launches: The brand frequently introduces new products, keeping their offerings fresh.
  2. Expansion Plans: Skechers continues to expand its global presence.
  3. Industry Trends and Adaptation: The company stays abreast of industry trends and adapts its strategies accordingly.

Final Verdict

  1. Summary of Pros and Cons: Pros include a wide range of styles, comfort, and durability. Cons may include higher prices and the need for more sustainable practices.
  2. Recommendations for Specific Needs: Skechers is recommended for those seeking comfortable everyday wear, athletes, and professionals who require supportive work footwear.
  3. Overall Rating: Skechers receives a positive overall rating for its comprehensive product range, quality, and customer service.
How to file a complaint about Skechers USA?

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- Summarize the main issue you have with Skechers USA in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skechers USA. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact Skechers USA customer service

Phone numbers

1800 875 275 8800 700 0507 More phone numbers

Website

www.skechers.com

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