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Skechers USA
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1.6 349 Reviews

Skechers USA Complaints Summary

50 Resolved
293 Unresolved
Our verdict: With Skechers USA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Skechers USA reviews & complaints 349

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R
7:15 am EDT

Skechers USA skechers gorun 4 women’s running shoes

I purchased these running shoes two months ago June 3, 2017 for my birthday because I love Skechers and have always thought that they are great quality shoes. I am sadly very very disappointed in the quality of this particular shoe! I have only had them for two months and already the sole has worn down and there is hole in one of the heels! I have never had a problem with shoes that I have purchased from Skechers before.
I was so shocked at how little time they lasted for! I usually don't need to replace shoes for at least 6 months or so!
I would like either a full refund or a different pair of running shoes that will last longer. I usually purchase GOrun Ride 5 but decided to try the Gorun 4 instead. That was a huge mistake! If you can deal with this matter in a timely manner I would greatly appreciate it. I can be reached on mobile number [removed].
My address is:
[removed]

Regards,
[removed]

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J
3:11 pm EDT

Skechers USA glimmer lights / kids light up shoes

Bought my 3year old a pair of light up sketchers on sat only to have one shoe quit lighting up the next day. Went to the shoe store today 8/7/17 to exchange them for the same pair, thinking it had to just be an error in the one shoe. Nope with in 3 hours one of shoes from the exchange has also quit lighting up. Very disappointing. Paid $55.00 for these shoes

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1:15 pm EDT

Skechers USA backpack

Hi, A month before, we bought black skechers backpack from dammam, Saudi Arabia. We used this bag only once while travelling abroad and we noticed that one of the shoulder strap was ripped of. We were surprised that such type of brand last longer than any other. After coming back from.our trip, we submitted our complaint in danmam khaleek road branch, Saudi Arabia but they refused to return it and asked us to submit our complaint to the compamy directly as they have no solution for this and can't replace even as company took back all bags under this article. Kindly have a look in this matter and let us know about the solution if any.
Regards
Faisal Sharif
Saudi Arabia
[protected]

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11:52 am EDT

Skechers USA sketcher outdoor lifestyle

I purchased a pair of Sketcher Lifestyle at the store in Kittery Maine sometime around the second weekend in June. I'm an avid fan of Sketcher's and have bought many. I've worn my shoes about 10 times at the most and this week one of them frayed and broke away. The other is just fine. I will add a photo. I would like a replacement pair. I live 3 1/2 hours from the nearest store in Kittery.

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6:22 pm EDT
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Skechers USA poor quality shoes

I bought skechers shoes on April 17, 2017 from Market Mall, Calgary, Canada. Within few days, the right shoe started to have a tear on its top. I went back to the store and they replaced it prompty. However, the new pair also started to tear within few days. We went back to the store but they refused to replace and the guy Jason was extremely rude. I never had any issues with skechers in the past but this pair was substandard.

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7:53 am EDT

Skechers USA memory foam

I bought a shoe on 7 july 2017, while buying it i asked the employee whether they'll change if i have problem. And they said within six months you can. That shoe is hurting my foot and when i visited the store they denied. When i reminded them that the employee has said that i can change it, they straight away denied. Please help me with a solution, because its not been a month only and i have scars on my foot because of that shoe.
I have attached the picture of my foot.

My Location- India, Uttar Pradesh, Lucknow.
Store- Fun Mall, Gomti Nagar.
Email- nyda.[protected]@gmail.com

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12:19 am EDT

Skechers USA poor product quality - skechers men's black mesh nordic walking shoes

Dear Team Sketchers,

I ordered a pair of shoes - Skechers Men's Black Mesh Nordic Walking Shoes - 7 UK/India (41 EU) (8 US) on 17th January 2017 on Amazon India.

It's been less than 5 months of use and their inner soul and inner sides have worn out. Before buying the shoes I had great faith in the quality of your product.

I bought them without any discounts just to ensure recent manufacturing dates. And still the product is not up to the mark.

Please find attached pictures of the worn out part enclosed in this mail.

I am looking for your support in exchanging or refunding for the faulty product so kindly let me know the next steps. I shall be grateful for the same.

Regards
Somya Kishore
+91-[protected]
somya.[protected]@gmail.com

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11:47 pm EDT
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Skechers USA skechers knit

I have bought Skechers shoes with a great enjoyment but afterwards I realized that I have wasted my Money it's sole(memory foam ) got truckled inside so I replaced it and company gave me another same shoe but that's sole also got truckled inside and now I want another type of shoe not the memory foam one.it is of no use.now the company is also not giving me any response I have emailed to.they are like hiding.now my shoes are also in warranty period.skechers after sales services is very very bad.i will not recommend anyone to buy it.and also I will complaint this to head of skechers.i want a new pair of shoes as I bought it in 4, 000 ruppes.it is not less.

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2:03 pm EDT
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Skechers USA sandals falling apart with little wear.

This is the 3rd pair of Skechers soft sole sandals, that after very little wear the sole becomes compressed as shown in the picture.
I love the style and comfort of this type of sandals and that is the reason I kept purchasing them. I had hoped that it was a coincidence. Ater the 3rd pair, I know it's a flaw in the material.
I am 5'8", 139lb. I would not say that I am a heavy person to justify the soles compressing.
The last pair I purchased (shown in picture) the material is pulling off the sole as well.
These sandals are just too pricey to be falling apart with so little wear.

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3:26 pm EDT

Skechers USA kids skechers shoes size 3

I purchased a pair of girls skechers for my daughter 10 days ago and the front left shoe is falling apart...they were $60 shoes, i've bought shoes at walmart that lasted 6 months for 1/3 of the price, I'm very disappointed with our first purchase of skechers shoes

I'm shocked at the quality of these shoes, this was the first time we have purchased your brand and I don't ever want to buy them again

I purchased the shoes at Spor Chek in Kanata centrum...I'd like them replaced free of charge

Please contact me at [protected]@yahoo.com

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6:04 am EDT

Skechers USA shoes

I just wear my new pair of skechers for a week and the side starts to ripping. After second week I got a hole! Working in f&b line make me to choose your brand but I got frustrated with the quality even though the price is quite expensive. I have a really bad first experience with it. My email [protected]@gmail.com. pls take action for this. Thank you.

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8:21 am EDT

Skechers USA relaxed fit: pelem - emiro

I purchased the above product from DSW, Mercer Mall, NJ on May 2nd 2017. I find excessive damage to the product in very short time. There is damage to the surface where right big toe rests and nearby area. My other foot ware doesn't show this type of damage even after extensive use. The product is being used only indoor and mostly in a carpeted home, still I see the damage. Can I have replacement?

I didn't expect such a wear and tear with minimal indoor use of the product.
See the photo and zoom it to see the damaged area

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8:19 am EDT

Skechers USA shock absorber failure!!!

Hello I am very disappointed the quality not the comfort of my Go Walk 3. I purchased these sneakers through Amazon Prime in November 2017 and as you can see from the pictures the shock absorbers have started poping. I simply love the comfort but the quality not so much. If this was an error in manufacturing please let me know? Furthermore what can be done to correct my opinion of your company.

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10:43 am EDT

Skechers USA ladies skechers sport with memory foam

I loved the Skechers air with the bubbles on the bottom. I had 3 pairs. Can't find them any more so I bought Skechers Sport with memory foam. I told the sales lady I walk 2 to 3 hours a day and I need a good walking shoe. She said these were so comfy. Invent even wore these for 2 months and they have NO support for your feet at all. THEY ARE THE WORST SHOES I HAVE EVER OWNED. I had to go buy another new pair of shoes. THEY were not replaced with Skechers and not sure if I will be a customer of theirs again.

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10:48 am EDT

Skechers USA SN51521EWW

I purchased these shoes about 6 weeks ago. I have numerous spine issues, and these shoes were ultra comfortable and helped my back. I purchased them just before going on an extended trip to Europe anticipating much cobblestone walking. The shoes were wonderful and allowed me to walk 20, 000+ steps per day. 2 weeks of walking and the shoes, while still comfortable, are falling apart! See photos. I want you to see them in the interest of learning more about how the elastic performs, and possibly what production fix you may need for these shoes. For me, I would like a replacement - they are size 8US, extra wide fit. Thank you.

These were purchases from DSW in Columbus, OH on Sawmill Road, in late May, 2017.

You can email me, or send information about a replacement to Rich Rosen, 1591 Sundridge Drive, Upper Arlington, OH 43221

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11:05 am EDT

Skechers USA sports shoes

I bought a pair of sports shoes from Kathmandu Nepal in November 2016. After 3 months the fabric inside the right foot got torn . It hurt me n led to wound . I'm unable to wear them now . When I went to buy another pair last month from New Delhi . India . They told that our company is very customer firebug n would surly exchange or refund for defective product . I kindly request u to do the same . I've attached the photos

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Update by Sanjana Agarwal
Jul 05, 2017 10:42 am EDT

I bought a pair of sports shoes . The fabric inside the right foot has been torn which led to a wound in my foot. I request to refund or exchange my pair

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11:47 pm EDT
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Skechers USA tennis shoes for children

I purchased a pair of Skechers S Lights Energy Lights Eliptic High Top Sneaker (Children's) for my granddaughter in April 2017. In late June 2017 one of them faded. Picture attached. I paid 70 dollars, tax included. I would like a full refund or replacement pair along with an explanation of how an expensive pair of children's shoes can ruin so quickly. My cell is [protected]. Address is 150 Dry Creek Road, Hollister, CA 95023. Mary Ann Rodriguez.

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8:50 am EDT
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Skechers USA d lites d liteful 11942nwlb

I bought these shoes on 6/21/17 at the outlet store. I wore them that afternoon to walk my dogs. The shoes are horrible, they are like walking with weights on, the mos uncomfortable shoes ever. Even with socks on I got hurt.
I know I can't return them because I wore them, but who could have known in the store they were so bad.
I sent two complaints at scetchers.com and no answer. I wasted $35. I want my money back, these shoes really hurt, I can't use them never again.

Maria Cruz
marimercruz.[protected]@gmail.com

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3:49 am EDT

Skechers USA skechers yoga sleepers

I bought yoga sleepers in Feb 2017 from Noise sec 38A showroom and starting wearing it in June 2017 sure to pregnancy. Very first day it started hurting in my right leg and left leg sleeper was quite comfortable. I thought it is happening due to first time usage of that sleeper. But again I wore out after a week and it created a scar on my toe. I want it to be replaced asap

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10:06 am EDT

Skechers USA skechers d lites

I recently bought a pair of skechers was only able to wear about a month before the seams busted open. So I returned to buy another pair of the same kind just different color and the same seam busted but on the opposite side. This is two pairs of shoes in less than 6 months. I always loved skechers but now I feel that the quality of your shoes are no longer worth the Money you charge for them. I will no longer be buying this product unless major improvements are made...

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Skechers USA Customer Reviews Overview

Skechers USA is a global footwear company offering a wide variety of shoes for men, women, and children. Their product line includes casual, athletic, and work footwear. Skechers also provides a selection of apparel and accessories. The brand is known for its diverse range of styles and sizes, catering to different preferences and needs. Customers can purchase Skechers products through their website, retail stores, and various third-party outlets. The company emphasizes comfort and innovation in its shoe designs.

Skechers USA In-depth Review

In summary, Skechers USA is a brand that offers a wide range of footwear options catering to different needs and preferences. Their products are known for their comfort and durability, and the company has a strong market presence. While prices may be higher compared to some competitors, the quality and technology integrated into their shoes often justify the cost. The website is user-friendly, and customer service is generally reliable. Skechers also shows a commitment to social responsibility and innovation. Overall, the shopping experience with Skechers is positive, with room for improvement in areas like sustainability and technological advancements.

Company Overview

  1. History and Background: Skechers started in 1992 and has grown to become one of the largest footwear brands in the United States.
  2. Market Presence and Brand Reputation: They are known globally, with a reputation for comfortable and stylish shoes suitable for various lifestyles.

Product Range

  1. Variety of Styles: Skechers offers casual, sports, and workwear shoes, catering to a broad audience.
  2. Availability of Sizes and Widths: They provide a range of sizes and widths, accommodating many foot shapes and sizes.
  3. Special Collections: Collections like Memory Foam and Vegan Shoes address specific customer needs and preferences.

Product Quality and Durability

  1. Material Quality: Skechers uses quality materials that contribute to the durability of their footwear.
  2. Construction and Longevity: Shoes are well-constructed and often last a long time with proper care.
  3. Comfort and Support: Known for comfort, many customers choose Skechers for their supportive footwear.

Pricing and Value for Money

  1. Price Range Comparison with Competitors: Prices are competitive, and many find the value for money to be satisfactory.
  2. Seasonal Sales and Discounts: Regular sales and discounts make their products more accessible.
  3. Loyalty Programs and Rewards: Skechers offers loyalty programs that provide additional value to repeat customers.

Website Usability

  1. Navigation and Layout: The website is easy to navigate with a clear layout.
  2. Product Search and Filters: Searching for products is straightforward, with useful filters to narrow down choices.
  3. Mobile Responsiveness: The site is mobile-friendly, allowing for convenient shopping on various devices.

Customer Service

  1. Support Channels: Skechers offers support through phone, email, and chat.
  2. Responsiveness and Helpfulness: Customer service is generally responsive and helpful in resolving issues.
  3. Return and Exchange Policies: They have clear return and exchange policies, which are customer-friendly.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options are available, with costs varying depending on the service chosen.
  2. Packaging Quality: Products are well-packaged, ensuring they arrive in good condition.
  3. Delivery Timeliness: Delivery is typically timely, with occasional delays during peak seasons.

Customer Reviews and Testimonials

  1. Overall Satisfaction Ratings: Customer satisfaction ratings are generally high for Skechers products.
  2. Common Praises and Complaints: Comfort and style are often praised, while some note issues with sizing or durability.
  3. Reliability of User Reviews: User reviews on their website appear to be genuine and reliable.

Social Responsibility and Sustainability

  1. Environmental Initiatives: Skechers is taking steps towards sustainability, though more progress can be made.
  2. Ethical Labor Practices: The company is committed to ethical labor practices in its manufacturing processes.
  3. Community Involvement: Skechers engages in community involvement through various charitable activities.

Innovation and Technology

  1. Use of Advanced Materials and Designs: They incorporate advanced materials in their shoes for better performance and comfort.
  2. Technological Integration in Products: Some lines feature smart technology, though this is an area for potential growth.
  3. Research and Development Efforts: Skechers invests in R&D to improve their product offerings continually.

Brand Collaborations and Partnerships

  1. Limited Edition Releases: They occasionally release limited edition shoes, which are well-received by customers.
  2. Celebrity Endorsements and Collaborations: Skechers has partnerships with celebrities that help boost their brand appeal.
  3. Strategic Business Partnerships: The company engages in strategic partnerships to expand its market reach.

Overall Shopping Experience

  1. In-Store vs. Online Shopping: Both in-store and online shopping experiences are user-friendly, with each having its advantages.
  2. Loyalty and Referral Programs: These programs enhance the overall shopping experience by rewarding customers.
  3. Accessibility for People with Disabilities: Skechers makes efforts to ensure their stores and website are accessible to all customers.

Future Outlook

  1. Upcoming Product Launches: The brand frequently introduces new products, keeping their offerings fresh.
  2. Expansion Plans: Skechers continues to expand its global presence.
  3. Industry Trends and Adaptation: The company stays abreast of industry trends and adapts its strategies accordingly.

Final Verdict

  1. Summary of Pros and Cons: Pros include a wide range of styles, comfort, and durability. Cons may include higher prices and the need for more sustainable practices.
  2. Recommendations for Specific Needs: Skechers is recommended for those seeking comfortable everyday wear, athletes, and professionals who require supportive work footwear.
  3. Overall Rating: Skechers receives a positive overall rating for its comprehensive product range, quality, and customer service.
How to file a complaint about Skechers USA?

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3. Writing the Title:
- Summarize the main issue you have with Skechers USA in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skechers USA. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Contact Skechers USA customer service

Phone numbers

1800 875 275 8800 700 0507 More phone numbers

Website

www.skechers.com

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