Sixt
reviews and complaints

I received my invoice and it states that i authorized premium protection pkg. which I did NOT. I did agree to the prepaid fuel option but I specifically declined not once but twice for the insurance because I have full coverage with State Farm. And I had purchased a separate policy through Allianz (Policy #CTWUS6000025968) just for the down time if anything should have happened. I have tried to explain that possibly a box had been check or initialed wrong. But have just been told nothing will be done about this because I no longer have my original receipt. I believe it was left in the vehicle but I am not sure. I do believe that there are cameras in the rental booths and that this can be verified easily.
I rent from your company often and have never been treated so rudely.
Also the invoice states that I was helped by a Ms Nicole B.
She originally messed it up so a gentleman had redone the paper work from the beginning with drivers license, credit card etc. but the receipt does not show that.
Kathryn L Tuttle
9938 S Straight Circle
Palmer, AK. 99645
[protected] or [protected]
Contract #[protected]
Reservation #[protected]
Date 03/15/2019 - 03/28/2019
An additional charge to my card for $951.33
The gas charge was for $47.16
I would truly appreciate a refund for the balance $904.17

Thank you and look forward to hearing back from you soon.
Kathryn Tuttle

Stay Away from SIXT in Portugal!

This organisation is using a systematic process to increase revenue. Neither SIXT Portugal (franchise company JAPrac Rent-a-Car) or SIXT Main Office in Germany show any interest to take corrective action.
If by mistake renting a car from SIXT, I suggest a change of credit card ASAP after rental to avoid charges that may occur many months later when SIXT simply transfer the charges to a debt collector if their charges are not paid within 14 days.
Here is my horrible experience brought on me by SIXT 2 ½ months after returning the rental car 11th of July 2018:

At pickup in Lisbon SIXT provided a BMW (in lieu of the booked Renault Scenic) with significant wear and tear and several scratches, paint blemishes and small indentations similar to the one later referred to in their claim. The car had a damage above one of the front tyres which I photographed.
When mentioning and pointing out the various damages, the SIXT representative stated that the damage over the wheel was already recorded and that other damages pointed out by me were insignificant and the result of normal wear and tear on a rental car and did not require recording on the SIXT pick up-document. Following the directions of SIXT representative, no other damages were recorded at pickup in Lisbon.

When one day later delivering the car to SIXT at Porto airport, SIXT representative confirmed the instructions given by their representative in Lisbon were correct and in accordance with SIXT company standards and that he only had to make the report in order to update the car condition for next rental. I signed the check-in protocol after stating in writing that I had not damaged the car and would not accept liability. The SIXT representative stated there would be no claims from SIXT.

Whilst I in all aspects followed the instructions and directions of SIXT staff, I have been forced to pay 235 Euro (200 Euro for the invented damage and a 35 Euro fee for their incompetent handling).
In addition it can be mentioned that SIXT did not reimburse me for the faulty GPS navigator I paid extra for.

My name is Elke Chiang. On April, 2019 in the morning, Scottsdale Downtown (AZ) the lady at Sixt (Olga P.) compelled us to provide an active phone number, we don't have it as we don't live in US. We provided our national phones and email, however Olga said she WILL NOT GIVE the car unless she confirms we have an active phone number. My husband (polio in left leg) and I had to walk for more than an hour that Sunday to look for a chip and activate it….discrimination? After walking for more than an hour we came back with the chip..she called to that number to confirm it was activated! Never have seen this in my life…The top: the only calls we received were from Sixt : Olga called to know if the car was OK and later we received another call telling that a guarantee has expirated and we may renew it by paying additional fee!
Again please, I may not want to proceed further…please show us where this condition is PUBLIC by Sixt, that is, that Sixt will not give the car unless an activated number is provided by the customer .
If we knew this in advance we would have got a chip with anticipation to avoid long walkings with my husband (polio) Thank you.
Contract Nr. [protected]
Customer: Alex Chiang Nicolini
[protected]@hotmail.com

Rented a car. Turned it in & took a video and pictures of car. A week after returning car they billed me for alleged damages. They sent me a picture of damage to car except car in photo wasn't the car I rented. Different license plates and different bumper. They are crooks in the French Caribbean. Had problems in Guadeloupe & Martinique with cars. No wonder American tourism is limited on the islands.

I rented a car from sixt for 3 days Friday sat sun and hand back on Monday at same time I took vehicle out there was only one worker in office and I had to wait till he dealt with other customers ge did finally check car In why has sixt billed me for 4 days rental the car I had was not even fueled up properly I think I ended putting extra £20.00 petrol in it when I tanked it up on handback have rented frequently from sixt I. Not happy my initial rental cost was 111.00 you have billed me 148 ? Wow this is not on

I rented a car from sixt at madrid airport from 15/3 until 19/3. I prepaid extra insurance to avoid having to leave a deposit.
On arriving to collect the car I was told there was an obligatory extra deposit for all car rental in spain of 300 euros which would be blocked on my card.
This was not clear when making the booking on line but the desk clerk told me in is stated in small print.
When I returned the car I expected this deposit to be returned to my card imediately, but was told that this would take 4-5 days. When I protested the agent came with me to the terminal and made a phone call to visa and told me they would unblock the amount on my card the same day or the next day.
As of today the 300 euros has not been returned to my account.

Firstly, I think it is not good practice to hide extra charges: these should be clearly stated. I am still not sure what the deposit was for.
Secondly, you should return the deposit immediately when the car is returned.
Thirdly, your agent said the deposit would be returned but this has still not happened.

This has caused me considerable inconvenience and I am not at all confident in sixt as a result.

The reference number on the bill is: 939607105100m00n

My visa card number is [protected]

I look forward to rapid resolution of this matter.

Douglas robinson email: [protected]@gmail.com

I must have driven a few hundred miles and some parts of Catalan . As I am living 50 km South of Barcelona. And I hired it from Barcelona Airport, Spain.

The engine oil warning oil light has come on.

My business and holiday has been inconvienced.

Sixt Car Rental SHOULD check the oil before giving it to the customer.

Oil light normally comes on after 5000 miles or 8000 km

Now they are being difficult in a replacement car and COMPENSATION of lost time and money.

They expect me to have the car towed. And a replacement given.

This is going to take all day of waiting.

We are sorry to choose sixt car rental since:
We rented a car by sixt via internet booking system of sixt for our trip to phuket.
*the reservation and payment executed by our virtual credit card 3 weeks before we take the car.
*3 weeks later (today) when we came to phuket sixt car rental office in airport, we learned they can not rent the car although they take the payment.
*the reason they say it's because of using virtual credit. Because their system need to take the credit card by hand and put it to the post machine when we turned back the car, which is so nonsense.
The nonsense point: sixt car booking system confirms the virtual credit car during online payment before we take the car. But the same system do not accept to give the car since they can not hand it a card when we returned back the car. But they say even they can not rent the car, they take the money anyway.
Virtual credit card is a safer way to pay online bookings.
If a company can not work with virtual credit car, that company system shall not confirm the payment and shall not take the money.
How am I be sure that this is not a trick to seize the money?
We have to rent the car by paying double and also one full deposite and it took 1 hour at airport.
Now it seems we will struggle to take extra full payment money back and ending the deposite when we turned back the car.
Seher günaltay

I made a car rental reservation for yesterday through your website. I received the email and arrived at the meeting point of the Lisbon airport (as directed in the email) 5 minutes before 20:00 and waited until 21:00 and no one from Flizzr appeared to give me any advice about the which had occurred. The company's lack of commitment is something I have never seen anywhere, since I had a reservation and I counted on the vehicle to carry my luggage, which generated great problems to solve.
On the other hand, the reservation was made through your website, which gave me some confidence, however, even though I got in touch, the clerk informed me that there was nothing that could be done other than this complaint.
At the end I made a reservation that did not help, which involved two companies which I can not trust because they do not guarantee the service you propose.

I would like at the very least to have the chargeback of the reservation on my credit card.

Best regards.

Rented car from Sixt in Faro and returned in Lisbon Portugal.
The agent had some trouble with his computer so he offered an "Upgrade" ( bad joke). He attempted to sell us full insurance but we didn't buy it. So when it came to inspecting the existing damages the "cool" agent told us that this is Sixt and not just some second line company. In Sixt you see, they don't count small surface scratches as damage at all. It has to be longer than 10 cm and deeper then 0.5mm in order to count. Close to midnight and tired from the flight, we must have overlooked a tiny scratch line on the driver's door. But hey, this is "SIXT" after all and so If we were not able to spot it at first sight, it must be negligible, right?
Wrong!
We arrived at Lisbon airport and a guy started examining the car and straight he got to the driver's door and showed me this tiny totally polish-able with wax scratch (I have a picture of it). It was so conveniently long to count as damage. He marked it strait away in the form and left me with some other two folks to complain in disbelieve. I did complain and asked the two Sixt officers to look again and they kind of agreed it is not deep, but as the examiner already flagged it in the form, they could do nothing about it. I said to myself, fine it will take some polishing effort, so very enough and asked for the cost. He said it will cost 260 Euro.. And they also made a comment that if I have a full cover, I shouldn't worry about it.

What a bunch of ruthless scammers.

I objected on the form, but have little hope now reading all these other complaints here.

Oh and BTW we have discovered 2 days after taking the car and when the temperatures dropped down, that it has only working air conditioner but no heating at all. We traveled in the last two day in freezing conditions because we constantly needed the air-con to dry the moisture from the windshield.
OMG never again Sixt.

On 13/9/2018 I had an accident with a Citroen leased car in St. Malo France. Citroen assistance hired a car for us from Sixt, St. Malo. When we collected the car we agreed to pay €200 for ins. excess removal there was no other charges mentioned as rentals are paid by Citroen Assist. Sixt has charged my account €553.68 on 11/10/2018 which they claimed is for insurance and drop off fees in Paris Airport. Now the Insurance paid the drop off fees but Sixt don't want to refund. I want my money back. Thank you

Chris Jenkins

Hi

I had initially booked a mid size car for my Vacation from 14/08/2018 to 23/08/2018 in Holland (Amsterdam) through the Amsterdam airport location. The customer service lady at the counter had upgraded me to a car that was suitable for my family and it can hold 3 suite cases. great! also she notified me about the car that has a German plates and has a Damage in the rear of the car she said it is documented. So i still took out insurance on the car for my 10 day rental.
After my 10 day rental and returned the car on time at the airport where i initially rented the car and had left the country to travel back to Canada.
I get an email about a month later from their claims department for the same damaged that the customer service had informed me about. they sent me a photo of it. and i replied back to them saying this is part of my initial rental agreement. It is pre-exiting damage.
Apparently there is a Gap in their process and communication between their claims department and their service desk, that the customer is at fault for this. 3 month later they are still asking me to pay for something that i have not done.

i had called customer service on 09/17/2018 and i ended up with the US customer care call center, and i requested an English copy of my invoice, and she sent it via email while i was on the call with her. She had documented my account after varying that on the agreement states the damage is on the account (part of the agreement).
I had called again on 18/10/2018 because i received another email about how much i owe for the damage, so i ended up calling the Holland customer service and then i ended up with their claim department, they said they can't see my file and i had to speak to their German division because the car has a German plate. So i was transferred there and had spoken to their German claims division, they said they had no agreement stating that there was a pre-exiting damage on file. but when i contacted customer service in Holland they said there is.

so it is pretty clear the left does not know what the right is doing. And the customer is left with trying to fend for them selves.

very disappointing

Hired a compact car from Dublin Airport, registration 171D40409. No instructions or help with controls provided despite stating I had not driven a hybrid car before. Was told someone would show the controls but just given keys and told where the car was. It was not in the place stated and we had to hunt for the car. The hire was from mid-day 16th October to 20th October. I also hired a sat nav system which failed after only 3 hours. The system started up briefly then shut down. It was therefore defective and not as per my contact for a working fully serviced system throughout my hire period. It should also be noted that the breaks are also faulty with a scrapping sound when brakes are applied suggesting that the pads are close to end of life. This is quite alarmin* when descending.

On Thursday 18th a fault showed on the dashboard stating the battery cooling system required new parts from the dealer. This caused great consternation as it showed an Amber Warning. This has meant that our plans for Friday & Saturday now have to be changed as we will not use a defective vehicle. The next journey will be to return the vehicle, sat nav etc, to Belfast International airport as previously agreed.

Overall a very poor experience Therefore I expect a refund on the complete hire of the sat nav, and full recompense for not being able to use the car for one and a half days of the hire. I look forward to your response in the sprit of good will.

Peter Holman
124, Gravel Hill, Croydon, Surrey, United Kingdom
[protected]

beware of renting from SIXT. I had the missfortune of renting from SIXT in OSLO Norway. Upon inspection and as per noted on pickup report that there were damages to the car they said to not worry. However upon return of the rental car I was charged for the exact same damages as shown on the initial pickup of the rental car. DO NOT RENT FROM SIXT. FURTHER DO NOT RENT ANY CAR THAT HAS SLIGHTEST KNOWN DAMAGES BECAUSE YOU WILL BE CHARGED FOR THOSE SAME DAMAGES WITH NOT WAY TO FIGHT IT.

My card number is 24 80 38 92. I rented car during F1 racing in Hungary. Had accident and it was my fault not deny this. Tried to contact to Sixt when this happened. Not possible. Made report with Police and as could not contact to Sixt had to drive this day by taxi. Next day with support from hotel finally manage to get some one and after several calls manage to get some one to pick up the car. But on this case also me and my friends left and we had to take taxi to airport. SERVICE ? I got advising letter what was the costs of repairing which I accepted. Then end of the day my account was claimed Euro 140 more than was informed. Of course can't accept this as a) we did not get acceptable service and instead of getting car we had to use taxi. b) in case amount is not as is informed this must be accepted by both participant c) finally on last mail from customer service Sixt stated this car was driver able even front wheel toe angle was -15 degrees and driver door could not be used. Can send copy of discussion if needed. Unfortunately in any case can't accept this.

I rented a SIXT car in September 2018, which developed a clutch problem on the last day of the rental. SIXT informed me that the clutch had had to be replaced and consequently charged my credit card without my approval. There had been plenty of customers before me and there was no justification for charging me for what was clearly the result of damage for which I was no responsible and for which there was no proof. I plan to sue them.

BE VERY CAREFUL WITH THIS AGENCY :

We have been living personally a NIGHTMARE with the sixt agency in Gardermoen, Oslo since the 9th of August, 2018. We returned our rental car to the airport without any incident and the agent orally confirm us that everything is alright. Then we saw 4 days later that Sixt took unduly from our account an amount of 11719, 31 NOK (1230 € by now, the exchance rate change all the time) by blaming us for (totally unjustified, taking pictures of damages which was beforehand on the car and adding picture (?) from we don't know when)
Egenandel ved skade/own share - Fro 4788, 85 NOK
Egenandel ved skade/ own share - Lo 2400, 00 NOK
Egenandel ved skade/ own share - Re 4530, 46 NOK

The Oslo area manager finally answer us seven (!) weeks later telling "We will issue refund for NOK 4788, 85 plus as goodwill 2400, - stand still time"due to the time issue in this case."

"Goodwill ?" We are not asking for charity. We want our money back which was taken from us by a big car rental agency dishonestly. What s shame !
"Prix malin" says their publicity. "Prix malin"means "smart price"... well, we know by now why they could offer us a "smart price". Well, once we returned our car in, they made us pay for the damage we didn'do. 1230€ ! How smart is that. We want our money back !

I had a minor accident when I hired a car from the Porto Airport branch, my insurance company will currently not pay the £347.00 pounds I was charged by the Sixt Branch to fix one trim and replace one tyre because I was not given enough detail of the charges by the branch.

I asked for this information on the 2/10/2018 via the website contact (I couldn't find a number or email address to contact anybody directly), I received an automated reply which again gave me contact details.

I do not understand why an insurance company suggested by Ryan Air does not work directly with Sixt also managed through Ryan Air and I do not appreciate not being given the correct paperwork or that its been over a week since I made the request, I should not have to be chasing this.

The ticket number I was issued by the website and confirmed in the no reply is DE01-[protected] -all the information about the incident is there...

This past summer I rented a car and hotspot from Sixth in Portugal. I've gone to Portugal for the past 6 years and I've never had any issues with the other car rental places. The 1st problem we had was at the time of pick up. They didn't have a car in the class we had asked for, so we had to pay an extra $400 euros to upgrade. We rented a hotspot for the internet. When we got to Sixth rental pick up, they handed us the key and pointed to a car and said that was ours. We went to get the car, which was parked behind another one, and couldn't open the door. We went back to tell them, they realized they had given us the wrong key. No one came to inspect the car for scratches and dents. The car was dirty on the inside, but we were so exhausted from our 7 hour flight, that all we wanted to do is leave. Going back to the hotspot, I paid 160 euros for the month. A couple of days later I received a message from Sixth saying that my contract would be expiring in a day. I called them up and they resolved the issue. Then we started noticing that the phone would over heat and not charge. I called Sixth up again and they said to go and exchange it. We had to drive more than 45 minutes to the airport to get a new one. The day we returned the car and hotspot, they did a full inspection of the vehicle and looked at every little scratch on the vehicle, which by the way were already there when they gave us the car. They even looked underneath the car. Then when we returned the hotspot there was a crack on the glass. They were charging us 200 euros to fix it, more than what I paid for to rent it. All I have to say is that I will never rent from this company ever again. This company is ridiculous. I've rented a car from other companies and never had issues.

Hi,

I would like to lodge an offical complaint about unexplained hidden charges. Details are as follows:
- reservation number [protected] dated 21 Jul 2018
- reserved car group of CFAR Opel Mokka (or equivalent) automatic without navigation
- pick up at Sixt Ljubljana train station on morning of 1 sept
- the Opel Mokka wasn't available but was offered a Renault Captur with inbuilt navigation.
- Sixt agent explained that this 'upgrade' was at no cost, therefore gladly agreed
- Sixt agent also sold me prepaid fuel in addition to the package that was originally reserved on 21 Jul 2018 (€1.09 x45litres)
- no other additional costs were explained
- was told that 'choice upgrade', although listed in the package on the rental agreement, was at no extra cost.
- I initialed the rental agreement as requested
- night of 1st, emailed Sixt with additional damages found on the car that was not marked on the pick-up papers and asked for breakdown of the 'on the road' package on the rental agreement as only a total of €149.18 can be seen without details of road assistance, foreign use, prepaid fuel, choice upgrade. The total of the prepaid fuel €49.05 didn't add up to the new total of €1, 044.92 against the reservation of €881.12
- no response from Sixt
- asked at Sixt in Split, Croatia about the costs on our rental agreement of €149.18 where we were given info of the detailed breakdown.
- 2 costs (without VAT) were never previously explained :-
I) foreign use € 40.16
ii) choice upgrade € 53.30
- emailed Sixt customer service again asking about the email sent on 1st with photos of damage to car and request for price breakdown
- received reply from Sixt saying damages noted. But was told that I accepted the prices because the rental agreement was initialed and signed by me.

I have been deceived and unscrupulously charged an additional €114 that was never previously explained or agreed.
If the foreign use is required for cross borders, I should have been explained upfront.
The price for the choice upgrade should be refunded as I have never requested for navigation system as I have my own devices.

I look forward to a refund for the incorrect charge for the choice upgrade at the least.
Thank you