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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:49 pm EDT
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Sixt invoice

Invoice # [protected]
Reserved the car on 7/10/2017 and paid in full for 9/6 thru 9/9. $96.99 was charged to my debit card. I turned in the car a day early due to Irma and another $220.69 was charged to my card. I though I paid for the rental up front. Why was I charged when I per Paid for it. My reservation number was [protected].

Kenneth Seiger
[protected]

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Lorraine.Ashton
, GB
Dec 27, 2019 8:05 am EST

Contract number [protected]- my credit card company has informed me that you have charged 2 amounts on18th December one being the deposit of £300 and another amount of £158 I have no idea what this amount is for and would appreciate this amount to be put back into my account with the £300 deposit and I would also like a explanation regarding this regards Lorraine Ashton

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J
11:48 am EDT

Sixt over charge on my mother's debit card

INRE: Joshua Rollins vs Sixt rentacar Doc # [protected] Date: 08/31/17 I am reaching out to Corporate office of Sixt in hopes I'm treated much better than the we were treated at your Atlanta Hartsfield key pickup booth. My mom's debit card was charged to much money! I need a supervisor in corp. to call me ASAP [protected] cause an error has been truly made.

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12:10 pm EDT

Sixt free cancellation of reservation due to hurricane irma

I tried to cancel my reservation via email to [protected]@sixt.com but I didn't get any answer from 2 days. Please cancel my reservation No [protected] and refund my credit card because of hurricane Irma my flight was cancelled and I cannot take my car 15th Sept in Miami. Please contact me via email: mich.[protected]@gmail.com
Please respond ASAP
Yours sincerely,
Michal Zajac

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12:47 pm EDT

Sixt my deposit not refunded

Greetings!

I would just like to inquire about my supposed to be refund from my deposit during my availed car rental service in your turkey MARMARIS branch.
I payed 1, 500.00 TL and was advised that this amount will be refunded in my account. This does not reflect in my account's report up to now.

attached herewith is the contract and receipt during the said transaction.

Would appreciate any refund information.

Mr. Ahmed AL Subhi

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3:55 pm EDT
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Sixt unauthorised upgrade charges

SIXT Funchal Madeira
Rental agreement - 424830
Reservation number - 471554-1

I travel globally and thru out Africa and have rented vehicles from various companies and have never encountered an incident of this nature that is blatant thievery on the part of this company. In my experience, if a car rental company does not has the original vehicle available you are given an alternitive in the same class or at times and vehicle in a higher class if there is nothing available in the orginally booked class.

I booked a vehicle on line with Rental Cars.com and paid in full for the duration of my rental from the 11th August 2017 to 20th August.

When I arrived to collect my vehicle i was told that the vehicle iI had booked was no longer available. I requested i receive a vehicle that could accomodate 2 large bags as per the original vehicle that i had booked. The agent mentioned that she had a BMW available and i mentioned that would be fine as long as it could accomodate the 2 large bags. To my understanding i paid the deposit and the additional all risk insurance for the vehicle, which i qweried as i thought that this had already been covered when i initially booked the vehicle on line.

When the attendant swiped my credit card i qweried why the total was so high as i had already paid for the booking of the vehicle on line. The attendant mentioned that she had no view of what i had paid on line as she had no access and that i should take it up with Rental Cars, as there was a possibility that i hadnt paid and that there was a reserve payment on my card.

When i was able to get on line again i checked that i had already paid for the vehicle including top up insurance and sent a mail to Telma at SIXT on the 14th qwering a break down of costs as i had already paid for the vehicle on line. I only received a response 2 days later, by which time i had already called in to the call centre to find out what i had been charged for. When i was informed that i had received an upgraded vehicle i requested that this be cancelled immediately as i had never agreed to an upgrade and that i rather return the vehicle for a vehicle of similar class as once again i had never agreed to an upgrade.

After various mails and calls the branch manager twice refused to assist in this matter, even though i had to wait 2 days for a response from SIXT Madeira my intiall qwery was 3 days after collection. The branch manager refused any type of assistance in any way except to say that they could not remedy the situation in any way, which was utterly disgusting. Had my intention been to accept an upgrade in any way i would never had qweried the rental 3 days later after checking i had already paid. SIXT Madeira refusal to even consider assisting in any way is clear proof of their intention from the onset.

My initial booking on line with RentalCars.Com i was charged in the region of 525 Euro, i was charged a further 1063.00 Euro including the deposit for the vehicle in total just under 1600.00 Euro this is an absolute robbery and manipulation by SIXT counter personell!

Had SIXT branch manager been willing to assist or atleast be forthcoming in some manner these astronical costs could have been averted in the first 3 days of my original qwery.

All i ask is that SIXT reverse the additional costs and charge me for the original class vehicle i had hired, as i never knowingly accepted an upgraded class vehicle.

(I have tried to load the string of communication mails on this page but have been unsecessful, i have it all on record)

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4:27 am EDT

Sixt unauthorized credit card charges

I have rent a car with sixt at porto airport, from 30 of may till 6th june.
On the 2 of august sixt rent a car mouriz took 6, 60 € from my credit card, without any explanation.
I want to know why.
Sorry for my english, being french.
I tried to phone at your agency in porto airport, but never succeed.
P. Taillandier
[protected]@yahoo.com
18 rue de la haute noë rocard
44120 vertou france
Tél [protected]

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3:24 am EDT
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Sixt car rental

I have made an online reservation to rent a car from August 11th till August 15th. I went to the agency and at the first moment the SIXT representative tried to give me an inferior car. Not same category as I have payed for. So I had to ask him to change it. After I did it, i noticed he got a little mad. Ok so far. But he said that he would strongly advise that I would take extra insurance. I said that the car would not be used. Only would take it and leave at the hotel parking. He tried very much to sell me this extra insurance and I said not. This doesnt make sense to me. If I said no, is no. But ok. I took the vehicle all by myself at the Hotel (Double Tree, where the car were parked), no one went with me, I had to find the car all by myself, find the exact floor, it was really uncomfortable, but after 10 minutes, I could find it, went for my destination, the car stayed parked at the Hotel all the time. Then I went back to the hotel to deliver the car at the agreed time . There was no representative of the company. I went to the hotel, the same place where I took the car on the first day, and asked if the SIXT representative were there. The receptionist told me that I should park the car exactly where I took and give her the keys and document of the vehicle, along with the parking ticket. I waited a few moments hoping that someone from SIXT would appear, but the door was closed and lights turned on. As I took the vehicle at that location and I had a contract to follow, delivering the vehicle at that time and at that location, I left the car. Next day, AT THE END OF THE DAY I received an email from SIXT representative saying that he would charge me 223 EUR extra considering a 'new' scratch that he found.
First of all, there was no new scratch at the vehicle, it was quite impossible to happen considering the location that the car stayed parked the whole time (no cars next to the passenger side). And I checked the vehicle when I took the car from the parking anyway.
Second, I was not present once he made the second report and it is not right simply say that he found a new scratch. That door was already damaged, nothing new was found. But anyway he charged my credit card UNFAIRLY. I am sending this message because after I disagreed with the charges he was really sarcastic and ironic with me by email saying that if I didn't want extra charges I should have taken the extra insurance. That moment I realized that it was planned since the beginning or something related. The only thing I know is that I didnt do ANY damage to the vehicle. I even CLEANED the vehicle that was a mess, the child chair was DISGUSTINGLY DIRTY and I cleaned. Now he is saying this, it is really sad to break with reputation of a whole company because of this.
I will go to the police since this is fraud to me. And I will not accept to be part of it. My money is fruit of my work, I dont simply give to fraudulence activities.

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2:20 pm EDT
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Sixt sixt rent a car in france

Booked for a car 25 days prior to departure with sixt rent a car in Basel French side

5 days prior to departure i called to find out the possibility confirming car type as p i booked Mercedes E class They have informed me that they can not guarantee car type but would offer me a car in the same category an asked me for my reservation details once i have given them the reservation # they have informed me that my reservation was cancelled, i was chocked to hear and they accuse me for cancelling the booking online

they however said we can rebook the car for you ask the same condition and rates which they have done and i have received an email with reservation details

27th July flew to paris and then took the Train to basel to pick up our car and proceed with our journey once i got to Basel french side at hertz counter

they chocked me a gain and said that my booking was cancelled and they had no car to give me, a terrifying moment travelling with my two young children 4, 9 and my todler a year old were at basel airport with no car to pick to carry our holiday and staff had nothing say but we are sorry sir it is a Sunday and we dont have even a number of a manger to call and you are black listed

I had no choice but to start speaking to other rent a car company for two hours where none would rent a car for us with no previous reservations

i then spend 30 minutes online with my mobile and the week internet basel airport offers until i have a car from hertz which was last minute double the price

I then emailed Sixt to enquire what has happened and why my booking was cancelled i got a rely few days later and they have accused me for canceling the booking my self via an application and when i enquired about the date they have given me 27th of July which was the actual date when i first left home on air France flight an had no internet what so ever

DO not Trust SIXT rent a car as this will happen to you one day

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Joe Offnick
, US
Oct 31, 2022 11:22 am EDT

Renters beware! If I could give a zero for Sixt France I would. Erroneous damage charges that was already present on car when rented per rental agreement. Employee was prejudice of non French customers. Do not rent from Sixt France ever!

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11:29 am EDT

Sixt rental car/ insurance

I rented a car in France and purchased the LDW. Our car stalled on us while i was parking and I scratched the side of the car against a rail. Meanwhile the car they gave us had the oil light and inspection light on from the minute we got it but figured hey SIXT wouldn't give us a crappy car. Well they did and now they expect me to pay 1, 376.00 Euros for scratches on a door this is so unreasonable. Meanwhile the guys who did my paperwork said I would be covered because I purchased the LDW.

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9:59 am EDT

Sixt charged for pre-existing damage

Belfast, Northern Ireland. Rented the cheapezt economy car available. Turned down the extra insurance they pushed me to buy. I took a video of the entire pre-inspection. Returned vehicle after having it valeted. They pointed out a barely visible rear bumber mark - which was so insignificant it wasn't noted on initial report but shows on my video. Have complained and reported their fraudulent claim to the authorities . Cost? £850! You have to squint to see it. Unbelievable. They continue to avoid me. Worst rental company in the world.

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3:15 am EDT

Sixt rental a car in portugal

I rented a car on travel city website and was a Audi A1 without GPS. As soon as I arrived at the Sixt counter, they offered another car with GPS where I paid more than double to have it.

My first time that I used the car and I needed GPS, it did not work and I needed to pay data on my phone, otherwise I won’t reach my destination.

As soon as I returned the car I explained my issues inside the car and I asked several times for them check it and they did not checked on the time that I asked for, also Rodolfo Fernandes told that it would be solved with success.

I returned the car on 27th June and after I called to Sixt over 15days and talk with Iva from Customer Services, Paula Amaral from finance and the last one Silvi Moreira. I got the negative answer where she said that they checked the car and did not find any issues. How is it possible to check something after 15 days? I feel very dissapointed and I never ever will rent a car at Sixt. I spent extra EUR126, 00 without any needing.

It showed that Sixt do not respect the client and from my side, I won't advice anyone to rent a car with Sixt again.

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3:21 pm EDT

Sixt rented a car

I reserved a car for 195.00 for 2 days, got to the airport to pick it up, they wanted 500.00 deposit to rent the car I didn't have the extra 500.00 so I told them to forget it and they charged me for the car they said there was no refund because they offered me a down grade for the same price as the premium car price I originally reserved with a deposit of just 250.00 which I still refused so that justified them charging me for the car that I didn't even rent! This is highway robbery I don't know how this car company can get away with this seriously, seems they can do whatever they want so wrong! They took 195.00 and I didn't even rent a car! Rip off. I hope people check out this companies reviews before they rent a car from them.

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4:07 pm EDT
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Sixt supposed damage on rental car

rental agreement A4200077354
agent cartrawler get
voucher; CY717746640

ask several times now for the photos U made when I picked up the rental car and the photos made when I returned the car.
Still believe the suppossed damage was not caused during my rental period

If U do not respond U leave me no option then to undo the creditcard transaction as U keep refusing giving the asked information and do not respond to questions at all.

Kind regards
Hugo Goemans

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9:52 am EDT
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Sixt dispute over payment of claim over a fully insured vehicle — rental agreement number or reference - [protected]

Rental agreement number or reference- [protected]

Issue
1. I had rented a car (Mercedes Benz) from your company for a weekend camping trip.

2. This car was fully insured (including tyre and glass). Unfortunately it had a flat tyre while at the campsite over a weekend.

3. There was no backup tyre and no tools available in the car to fix the problem.

4. I reached out to you over the phone twice on how to handle this situation.

5. You confirmed that there is no SIXT support available in Gerainger area over the weekend and alternatives have to be looked into.

6. You suggested the following:

a. Get the car fixed privately and submit the receipts. These receipts will be reimbursed since the vehicle is fully covered.

b. Try to contact Mercedes support.

7. You also suggested that since it's a weekend, you cannot provide any further assistance.

8. Finally I decided to hire a private service to fix the issue. The private company towed the car and fixed the flat tyre problem. The company charged the amount as follows:

a. Fixing flat tyre = 350 NOK

b. Towing charges = 3093 NOK

9. We have already submitted the original receipts while returning the vehicle on 26-Jun.

Dispute
1. Since the vehicle was fully insured and the issue was discussed with you twice before calling for a private support, I expect that the expense to be covered in full.

2. You suggest that since we did not hire the towing service from Mercedes, we have breached the contract and are not liable to receive the coverage for towing the vehicle.

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7:56 pm EDT

Sixt unauthorized credit card charge

My husband rented a car from the Palm Beach area two months ago. Sixt is claiming we had a parking ticket - we were not aware of this. I was just charged $92 on my credit card which included a $40 admin fee and late fees as Sixt claims they never received the initial ticket and the ticket went to collections - this was one story I got. We never received a notification. I was on the phone for over an hour trying to find a resolution to the problem - I was transferred from one customer service rep to another - very poor service with no accountability what so ever. Would not recommend Sixt and if I don't get problem resolved I will do my best to file complaints on other websites & let others know. Was told manager was Sebastian Birkle but that there was no way for me to get in touch with him. Was informed that customer service was the highest level to file report and that they did not have a superior.

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6:12 am EDT
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Sixt return car

I made a reservation online and when I pick up the car I notify the representative that I was going to return thr car earlier. She did not inform me that the place would be clise neither in the door or agreement are pisted the operation hours. When I went to return the car to the place at 3am and place was close and I called the [protected] and was informed that it will be open at 6am. I missed my and my daughter flight. They do not have a drop off box. The lady showed up at 638. And she said they open at 8am. I am requesting a flight back home and the refund fof the retal. She walk away and left me and the baby outside.

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2:23 pm EDT
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Sixt billing and customer services

Hi,

I would like to formulate a complaint for Sixt car rental in Porto (BoaVista center) for car rental (x1 day) on June 14-2017 (contract 380334-Reservation no [protected]) for the following reasons:

-I have been billed twice on my Visa card without any notification of additional charges: 14-June-2017-92.11 EUR and 15-June 2017: +96.17 EUR. The amount determined on 14-June-2017 was 92.11 EUR.

-I've found a bill on the website corresponding my reservation. The total amount (170.33 EUR) does not correspond to any amount billed on my Visa card (total 188. 28 EUR).

-On the bill, the amount for the car is 61.43 EUR vs 32.33 EUR (we had an upgrade but it was supposed to be free of charges cause it was not to our request but theirs cause the car was not available).

-Several discrepancies noted. For instance, the return hour (12:55) does not correspond to the actual return time (10:55), the car insurance and additional driver were charged twice, the tire and windshield protection was charged although refused.

-A electronic copy of the contract was sent to my email; however, there are no file in attachment.

There are a lot of discrepancies in addition to the fact that the customer services did not get back to me as per their policy (working 4 days). I'm very disappointed with this situation. I want to claim the charge of 96.17 EUR which was charge in error.

Thank you!
Kind regards,

Mélanie Pomerleau
tonicproductions.[protected]@hotmail.com
+[protected]

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7:34 am EDT

Sixt credit card charges

I reserved a car in March for June 11-17 through Kayak.com. In addition to the e-mail, I called to make sure it was available and from LAX Airport. To my surprise, although documentation said LA location and the person on the phone said LA, my RSVP was for Venice Beach. The person at the counter initial told me he could transfer the car to LA location at the same price but taxes would be higher. I said ok. However, after 30 minutes + I was told he couldn't do it. Then I talked to a manager and she said she would process it.

I need to know if I was billed twice! I wasn't suppose to be billed 2x. I agreed with your service @ $180 and paid it via Kayak. I should not have been billed an additional $260-ish in June.

Both the initial gentlemen who helped me and the manager, she said this happens all the time...people think it's LAX and it's not. This should be changed!

I wasn't happy in addition it was terrible to deal with this and 4 kids, at the time!

Thanks,

Janice Onnezi Phone: [protected]

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5:01 pm EDT

Sixt car transmission problem

We rented a car from sixt company in budapest with my friend. There was a problem in the car's gear, and it did not stop when we went back. They said it would not matter to us if we told this company and it was not a problem for you. We rented in the absence of alternative cars. At the moment we have paid 650 euro for gear problem. This is unacceptable.

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9:29 pm EDT
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Sixt car rental

A hold was put on my credit card, but not lifted after returning the car, back in perfect order and recieving the release from the company, 16 days have passed and still they have not released the hold on my credit card, speaking with their customer service I kept getting the run around, they said check with my credit card company, I did and they told me they were obligated to keep the charge pending for at least 30 days unless lifted by the rent a car company, I was told by the sixt rep Paula to wait a few days then wait 10 days then it was 10 business days, now it's been 12 business days, just a very poor company to deal with, this never happened when I have rented from the bigger car rental companies,

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

Here is a comprehensive guide on how to file a complaint against Sixt on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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