SUBMIT A COMPLAINT

Sixtmiscommunication of incorrect information

Morning Sixt,

Noted as a valued Sixt customer, I have had miscommunication from Sixt (Adam) in relation to picking up a vehicle at 1am, that a previous customer had been able to pickup vehicle after 11pm. I then confirmed my booking, but I was told by Sixt it was not achievable and it caused me to reschedule my flights, incurring addional €140. Spain (Majorca) airport are not being supportive enough in resolving this error, and I have merely asked for a discount in my vehicle booking without any promising reply.

I have sent proof of additional cost of reschedule flights, and then told by email that I can actually pickup a vehicle at 1am.

Are you able to assist or provide a route to escalate please ?.

Reservation No: [protected]

Best regards,

Kamil Erkadoo
Tel: [protected]

Sixt
Sixt

Ka
May 08, 2017

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