Sixt / fraud from sixt workers
Never rent a car with sixt in europe. I rented opel astra with sixt for 10 days in november. I paid 309 euro for 2 drivers with full insurance for opel astra. I returned it on 23 of november. All was ok. The deposit after month was returned on my account. But on 16 of january I received the attached claim that our car was damaged by a marten. Marten gnawed some cable of engine sensor. And I have to pay 197 euro for repair. I wrote that the car was ok when I returned it and claims after such long period of time can't be accepted. So please do not disturb me again with such unfounded and proofless claims. On 04 of february I received one more surprising letter from sixt (Attached). They writing that I confermed damages when I returned the car. Omg, I didn't confirmed anything. If I confirmed why sixt returned the deposit? And the funniest thing that payment date postponed on 16th of february of 2016. This was very weird. I tried to find fax and email mentioned in claim. And find confirmation that this is real sixt fax and email. I called to local sixt to check number of the claim and they didn't find anything in the system. So I understood that this is fraud for sixt workers who have access to sixt database. I wrote claims on fraud on international customer service in uk and germany. After month I received answer from lauren mckay customer services agent:
"please be advised that this appears to be a damage claim, and therefor would need to be handled by the franchise in your local office. You can contact them via the following email address and telephone number:...
Sixt uk will be unable to assist further with this issue, please accept my apologies for any inconvenience this may cause."
I descreibed all the situation one more time, ask them to check the situation asap and send me some reponse on my fraud claim.
After second claimd on [protected]@sixt.com and [protected]@sixt.com. I am receiving the 3rd letter from fraud email [protected]@sixt.com:
"please accept our apology regarding the mistake about the date. You are right, this shoulnd't have happened.
Nevertheless a damage occured during your rental.
We kindly ask you to settle the amount until the 14th of march 2015"
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