Sixt
reviews and complaints

Avoid this company. Scam

Sixt at Dubrovnik Airport charged me for Roadside Assistance which I had not requested. When I queried the charge I was told it was mandatory and I had to pay for it. I later learned it was not mandatory. The amount involved is not very much but I believe this is a scam. 

My two emails to so-called customer.service @ sixt.hr didn't get a reply.

I recommend you avoid this company.

 

 

 

Rented an SUV from SIXT a month ago in Vegas. The front tire shows a big bubble on the tire a few days later.

We asked for a replacement SUV. 10 days later, SIXT sent us a bill for $200 + $50 admin fee for a tire replacement cost of the first SUV we used. They said this is because the SUV is in our possession when that happened. The car already has 15K miles on it.

It can be wear and tear or a lot of factors caused that. I understand if I dented the car, it is clearly my fault...but for this, I have never experienced. I rented a mini-van from Enterprise and had a flat tier 2 years ago. They sent us a replacement mini-van without costing a penny more.

In both cases, we didn't have the rental car companies' add-on insurance.

I don't recommend anyone use SIXT from this experience.

They may have lower rates (if at all).They find ways to get you!

I rented a car from Sixt through Auto Europe. The car rental was for pick up and return to Dublin airport for 4 days. I paid for the car online at the time of booking and stated then that I did not want any additional insurance cover. When I collected the car I was asked to sign a form, which was not explained to me and extra insurance cover was never mentioned to me. I dropped the car back at the end of my stay and thought that was that. When I received my credit card bill Sixt had charged me €123.99 euros for additional insurance cover which I had specifically said I did not want and they had never discussed with me that I would be charged for. I am now disputing this charge with my credit card company and I hope someone from Sixt is going to do the right thing and remove this fraudulent charge.

I recently rented a car from Sixt for a vacation. Never heard of them before. Got back and received the usual daily email from them looking for more business, though they are not located in my area. Went to the unsubscribe part of the email. They are refusing to accept my unsubscribe request-pretending that the same email address they clog my mailbox with every day is not valid when I enter it for unsubscription purposes. I have sent separate emails to no avail. If you rent from this company, be prepared to get emails from them for life.

I booked a small suv on January 12 to travel with my daughter and 9 month old granddaughter from LA to Colfax CA. We are here on vacation from Ireland. We picked the car up on Jan 14 at LA office. On arrival we were informed there was no car in the category we booked and would we accept an 'upgrade' to a larger GMC. I didn't feel comfortable with such a large vehicle so then was offered a BMW x3 which was fine. Danielle the office manager apologized and offered a GPS F.O.C. The tank was quarter full and Danielle said she would credit us for this. The car wasn't very clean but we didn't want to be picky! On our way to Sacramento a message flashed that we were low on oil. We went to a gas station and put in a quart. A few miles later the same messages appeared and again we put in another quart. Again a few miles later the message flashed again. I rang Danielle a couple of times to explain what was happening and she suggested finding another Sixt shop which we were miles away from. I decided to contact BMW when we reached our destination. It took 12 hours to reach with all the car delays. BMW were very helpful and advised me to get the car towed and not to drive. I contacted Danielle again to advise her. She told me to call Breakdown Assist which I did. I explained the situation to them and they said they would call me back. They didn't. I rang again and they said they would send replacement in 6 hours. This would have been after midnight so I requested early morning next day. She said she would call back to confirm, she didn't . I rang again the following morning and they said they had no details and could I explain AGAIN what the problem was. I felt completely stressed by it all. We hired the car Thursday evening, it is now Sunday at 12pm and no call from Breakdown Assist. I called Danielle again and and explained that BA keep saying they have no information. Basically we waited until 5pm on Sunday for a car (much bigger then we are comfortable with) to arrive and then we had to drive in the dark & rain with a small baby in the back. Completely worried & stressed

I travel frequently and I always rent cars during my trips overseas...But the worst company I have ever dealt with was SIXT.I booked a car from their Budapest airport via email and asked for a GPS system as well. Although I mentioned that I was driving to Austria and Germany, I found out later that the car has a builtin navi system without Austria and Germany maps included. So I returned the car to the airport and the night clerk was so unhelpful, same goes for the day clerk. So I ended up cancelling the trip altogether. I complained to their customer service dept. about the mistake, the bad service, the extra charges to my card, and about blocking amount in excess of what was mentioned on the rental agreement. But no one took the time to even respond to my emails...I haven't encountered such a bad customer service. So Welcome folks to the new customer service standards laid out by Sixt. I'm hereby warning all fellow North Americans not to even approach Sixt for rentals as you will be extremely disappointed with their CS standards...Cheers!

hello- I am emailing you in regards to my car rental in Montecatini on Oct 23rd 2015. reservation # [protected]. On the morning of Oct 23rd, I had my car waiting for me in the parking lot, but to my dismay I needed and ordered a GPS, I had to wait till 9:00am for the girl to give it to me. They charged me an extra day plus a delivery fee. I was NOT aware of these fees. In addition I informed the girl that I would be needing the car for an extra day and would be leaving the smart car in Rome. Orginal contract was for Friday Oct 23rd till Oct 25th Contract # 575247. The girl gave me her phone # and told me that it would be ok to add an extra day. When I got to Rome and gave back the GPS and filled the car with gas, the guy behind the counter informed me they would be charging me another 2 days, I ask Why, he said because we can. My bill was supposed to be 91.51 euros. I have yet gotten a response to my request as to my bill exact amounts. Can you help me solve this issue?

On August 8, 2015 I contacted SIXT to make a 3 day car rental commencing 1200 hours 10/20/2015. On October 18, 2015 I completed an online check-in and confirmation that the car would be available at the GSP upon our arrival in Greenville. At 1134 hours, October 20, I contacted SIXT shuttle service for pickup at the airport. I was told by the service rep that there had been "glitch" in the system and no cars were available. They suggested that I check other vendors serving GSP. I did that and no cars were available from the other 6 vendors. At 1138 hours, I received an email notifying me that my reservation had been canceled. I then contacted SIXT's office in Miami Fl and told them my story. After numerous calls over the next 2 1/2 hours, I was told that they were working to find a replacement car from a competitor and I would be contracted by the Regional Manager. I never received a call from a SIXT manager, nor was I provided a car. My wife, my 85 year old brother and his wife were stranded in the airport until our 77 year old brother drove from Clemson to pick us up. I did receive an email from SIXT Customer Rep at 1843 hours Wednesday, Oct 21st with an apology and that I if I had rented a car from a competitor, send them a copy of the receipt so that they could "look at it". I responded to the customer service rep with comment

I rented a car in France from Sixt car rental and due to unexpected circumstances I had to return the car to a different Sixt rental center than the one I rented it from. When I received my statement I noticed a charge of $1400 Euro for not returning it to same location. My car rental was only $300. What a ripoff. I would have expected a few hundred more but not $1400. I complained and disputed it but they wouldn't remove it or even reduce it. There is nothing on the contract that I signed that said there would be a charge for it.

Reservation Number :[protected] Date of reservation : [protected] till 12-10-2015 Country and City - Buenos Aires, Argentina I had booked a Renualt duster car for 3 days the service provided to me on the contract closer is very bad and it is not good to charge the customers for another day with the mistake done by the agency in the communications to the customer not providing all the information. It is just to make money and charge customer. 12th oct i visited the office twice a day but the office was closed i tried to call the Emergency numbers provided as well but no one picked up the phone and there was no information provided to me while receiving the car on 9th oct that due to holiday we will not be able to close the agreement on 12th and you have to park the car in the parking lot but there is no information provided to us for that and there is no such information on the contract as well. When i went today 13th OCt they had charged me with another day price and that is not at all fare service to be provided if your emergency service also not working then how we are supposed to contact the rental agency in case of emergency. I am looking for better answers on this and the behavior of the sixty representatives is also not good. the way of talking to customers is not at all acceptable. Please take necessary actions. i am regular customer of sixty but the way today i relieved the reposes is very bad and i am not looking for any other engagements with sixty and make sure the other customers can also avoid sixty the way the service is provided. Thanks, Navjeet

I am replying to email I received in regards to you asking me for damage funds (Damage No SX-[protected]-1-602-85). I thought that this was settled long ago and that it was agreed that I did not do any of the damage to the vehicle as it was all noted on the rental agreement as having occurred prior to my rental. I rented this vehicle more than 7 months ago and after all this time you now are coming back and saying I owe this money? I told you at the time you first submitted an email to me that I did not have an accident in the vehicle and drove in a safe manner the whole time I was there in Germany. There clearly was damage to the vehicle before I rented it, and it was outlined on the rental agreement. And the damage noted was in the areas you are now indicating I damaged. You can not come back now and ask me to pay for damages that were already marked on the rental agreement and expect me to pay for those damages. Is this some kind of a scheme that you try too pull on American drivers? You can not clearly believe that I am going to pay for damage that I did not cause. My only fault is in believing that damage that was already noted on the rental agreement would be sufficient documentation of prior damage to a car and that I wouldn't be faulted for that previous damage.

Email sent to Sixt. I am a responsible person and if I had done damage to the vehicle, I would have expected that I would pay for those damages. But I did not do any damage to the vehicle. Having gone through this, I now know to take pictures of any prior damage to a vehicle before I ever leave the rental car facilities. And not only that, to have an attendant come and personally witness the amount of damage that has already occurred to the vehicle. One of the things I noted about the damage prior to me leaving the garage was that there were actually rust spots in some of the damage. If you look at the pictures you provided, you can see some of those spots. Meaning, there wouldn't be rust in any damage that I would have committed. Rust is something that occurs over time as metal is exposed to the elements, and certainly would not have occurred in only a weeks time. The previous damage was clearly outlined in the rental agreement that I signed as having already occurred prior to my rental that didn't occur under my rental period. Requesting a refund of all monies paid towards the damages.

Without a doubt worst rental agency in the world. I would never rent a car from then again. I prepaid for van that was to be picked up on Dubrovnik. I made this reservation with the"help" of a Sixt agent. I made it very clear that we needed a van that would hold st last 6 people. I was assured that a van would be waiting for us in Dubrovnik. I reconfirmed the reservation prior to departure, again asking that the reservation was for a van, once again I was told a van would be waiting. We arrived at the office with a line of folks waiting to get their rental vehicle. The agent was in a heated argument with a customer and actually repeatedly called get a liar. After a fifty minute wait I was showed my rental car which was a BMW. I showed him my reservation which describes a van and the prepayment and he told me I was mistaken. He then"found" a car which was a ten person van, cancelled my reservation, charged me $400.00 dollars more and changed the drop off location! Never in the 30 years that I have rented vehicles while on vacation or for work have I run into such a unethical company. Never, repeat never rent a car from this rental agency, they are crooks!

I arrived at Detroit Metro Airport on Labor Day, 2015. After flying all day I was in no mood for problems. I had never heard of SIXT and didn't know what to expect. The shuttle bus dropped me off at the property and upon walking into the place of business a guy greeted me at the door with a bottle of water. I was in and out of there in less than 10 minutes with a top-of-the-line Cadillac with no haggling, no muss, no fuss. They charged exactly what they said and did exactly what they said. They exceeded my expectations!

Like many others who have expressed their indignation on the internet, I fell victim of the Sixt "scratched" rental car scam.

I rented a VW Golf in Austria just for the day on June 8th 2015. When I returned the car, the Sixt employee and I both inspected the vehicle very carefully and found no damage whatsoever.

Eleven days later, I received a claim for compensation in reference to a scratch on the rear bumper. With absolutely no proof, and having had the opportunity to rent the vehicle to any number of other customers, Sixt claims I am responsible for this mysterious scratch.

The 350 euro claim includes alleged repair, taxes applicable only in Europe, and even a "loss-of-use cost" for half a day! Go figure.

I wrote several e-mails questioning the claim, but never received a coherent response. Just the same claim, repeated over and over (although with discrepant amounts stated) as if I was talking to a bot. Apparently, there was no human being at the other end.

I telephoned Sixt customer services in Brazil and the US but was told they have no access to information generated by franchisees.

The scam consists of charging foreign customers an amount under 1, 000 euros for fictitious damage. Sixt franchisees know that international lawyers charge prohibitive fees, and defending oneself involves endless amounts of time and red tape. Duped customers pay the scammers simply because it would cost them a fortune to press formal charges.

Check the internet and you will find many other cases like mine, not only in Austria but especially in Germany.

I strongly advise travellers to avoid Sixt car rentals.

Info:
Sixt Damage No: SX-[protected]-80-50
Date of rental: 08/06/2015
Car model: VW Golf Sportsvan
Registration No.: W-45743Y
Sixt G.m.b.H., Ortsstraße 18a, A-2331 Vösendorf (Mr. Sebastian Schuster)

Rented from SixT via Priceline for pickup at Seattle/Tacoma (SeaTac) for a four-day rental. The SixT ad and the email confirmation both state that a guaranteed car model, one of two, will be provided, in my case, a BMW 3 Series or Mercedes C-Class car in their "L" class (Luxury class). Once I arrived to pick up my car, they informed me that not only do they not have one of the car models they "guaranteed", but apparently they had no cars available in that class at all. All they had was an Audi A3, a smaller car from the lesser P-car (premium) category, which I was given with a take-it-or-leave it option and attitude, with no offer of an upgrade to a class above the class of the guaranteed model I reserved (as is customary with most rental car companies when the class of car you reserved is not available) or any offer of compensation. The agent stated in a cavalier manner that this is a common occurrence and that SixT does this all the time. After my trip, I reported this to the Better Business Bureau, asking that SixT stop advertising “guaranteed model” in their ads when they cannot provide a guaranteed model, let alone a car from the same class. They did, only after receiving my complaint from the BBB, adjust my bill to reflect the class of car I was forced to take – and acted like charging me for what I actually received was some sort of compensation. SixT also sent me a voucher for a free upgrade on my next rental – like that will ever happen. Subsequently they sent me a voucher for a whopping - wait for it - $5.00 on my next rental. In my complaint I stated that the money was never the issue, but their bait-and-switch tactics, and their false advertising. SixT stated in their BBB rebuttal that they don’t advertise “guaranteed model” only “guaranteed class”. At this point I upload both the SixT ad from Priceline (which at the time of this review is still actively stating “guaranteed model”), and a copy of my email invoice to the BBB website to supplement my complaint. The Priceline ad states “Luxury Car
One of These Models is Guaranteed - Mercedes-Benz C-Class or BMW 3 Series” and the invoice states “Car type: Mercedes-Benz C-Class or BMW 3 Series - Model guaranteed”. Ignoring all the evidence to the contrary, the BBB closed the complaint, saying that SixT has stated its position. SixT promises the world, and gives you what they have available. Rent from SixT? You decide…

To those interested, I had a big problem with Sixt Rental (rent a car Sixt)
Whenever I travel to the US, at least twice a year. At least 15 days during each stay.
The last time was in May / 15 and unfortunately forgot my iphone 6 in the back seat of the car.
After some contacts, I was informed that the iPhone 6 was found and would be returned in my address, but I received another phone.
There are several e-mails and detailed about the forgotten item in the car (iPhone 6 - silver), including confirmation that they had found.
It now remains only a few chances, making me believe in bad faith company / employees.
I do not believe! At one point confirm the appearance of Iphone6 and now say they were wrong. (I have e-mails and recordings of phone calls)
I not recommend, do not trust, and I hope this does not happen to anyone again.
I had the misfortune of leaving my cell phone, but could be any other thing of value or not.
Stay tuned.
Best regards,

I applied for a job via web-site, I was told to contact ELISA at HR because she was the recruiter for the Charlotte area..In doing so she pulled up my application, she seemed to have a short non-friendly, caring sort of attitude, like she was doing me a favor.Elise stated she would forward my application over to the district manager which I can assure you SHE DID NOT...I followed up with Elise anyway a week later just to hear her tell me she did forward it, Elise thought she put me on hold while she pulled up my application and I heard her say "This Lady Is Too Old For This Job".How dare she first of all lie to me, , , then second of all make such a comment..Who does this young lady think she is to discriminate against me..or anyone else for that matter.

I do not rent cars often and I had prepaid thru HOT WIRE for the rental. When I picked it up(expected as advertised Chevy Impala or Ford Fusion) rec'd Toyota Camry. I was offered a gas program at 2.41 per gallon at a cost of 50.00 which I thought was a deposit to cover the cost of the gas which would be adjusted based on how much gas was needed to fill the tank at the time I turn it in. I had the car for a week. To my surprise they charge the $50.00 regardless of the amount of gas it takes to fill the tank. It could not have taken more than 4 gallons at 2.41 which comes to about 10.00. That just goes into my book of as an agency to avoid and an option to deny on my next rental. LESSON learned.

We rented a VW Polo car of Sixt-Copenhagen airport from 01.04.2015 to 08.04.2015. When I returned the car, one slight damage (a dent next to the front passenger side-without any painting damage) was recognized by their employee which is really difficult to see with normal eyes. During the rental period, I had no accident or any shock with anything, so I am really sure that this damage is already there when I rented their car, but I did not claim that before taking the car. In consequence, I received a bill of 2606 DKK for this damage.
The best lesson to learn : Never rent a car from Sixt.

I hope this article will be helpful.

Never rent a car with sixt in europe. I rented opel astra with sixt for 10 days in november. I paid 309 euro for 2 drivers with full insurance for opel astra. I returned it on 23 of november. All was ok. The deposit after month was returned on my account. But on 16 of january I received the attached claim that our car was damaged by a marten. Marten gnawed some cable of engine sensor. And I have to pay 197 euro for repair. I wrote that the car was ok when I returned it and claims after such long period of time can't be accepted. So please do not disturb me again with such unfounded and proofless claims. On 04 of february I received one more surprising letter from sixt (Attached). They writing that I confermed damages when I returned the car. Omg, I didn't confirmed anything. If I confirmed why sixt returned the deposit? And the funniest thing that payment date postponed on 16th of february of 2016. This was very weird. I tried to find fax and email mentioned in claim. And find confirmation that this is real sixt fax and email. I called to local sixt to check number of the claim and they didn't find anything in the system. So I understood that this is fraud for sixt workers who have access to sixt database. I wrote claims on fraud on international customer service in uk and germany. After month I received answer from lauren mckay customer services agent:
"please be advised that this appears to be a damage claim, and therefor would need to be handled by the franchise in your local office. You can contact them via the following email address and telephone number:...
Sixt uk will be unable to assist further with this issue, please accept my apologies for any inconvenience this may cause."
I descreibed all the situation one more time, ask them to check the situation asap and send me some reponse on my fraud claim.
After second claimd on [protected]@sixt.com and [protected]@sixt.com. I am receiving the 3rd letter from fraud email [protected]@sixt.com:
"please accept our apology regarding the mistake about the date. You are right, this shoulnd't have happened.
Nevertheless a damage occured during your rental.
We kindly ask you to settle the amount until the 14th of march 2015"
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