Menu
Six Flags Entertainment
Six Flags Entertainment Customer Service Phone, Email, Contacts

Six Flags Entertainment
reviews & complaints

www.sixflags.com
www.sixflags.com

Learn how the rating is calculated

2.0 69 Reviews

Six Flags Entertainment Complaints Summary

17 Resolved
52 Unresolved
Our verdict: When using services from Six Flags Entertainment with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Six Flags Entertainment has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Six Flags Entertainment. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Six Flags Entertainment reviews & complaints 69

Sort by:

Newest Six Flags Entertainment reviews & complaints

ComplaintsBoard
A
7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment under-trained staff

Today, 4/8/17, I went to the park with my aunt and my eight-year-old cousin. We had a pretty decent day, no long lines, good food, etc, until the very end. My cousin went on the bumper cars, was hit pretty hard, and the seatbelt dug into his neck a bit. No big deal, it was an accident, no one's fault really. My aunt decided to take him to the First Aid Station to get the scratch looked at and cleaned and maybe get some ice. She turned to me and asked, "Do you know where it is?". I go to the park a lot more than she did, and had been the designated leader all day, but now I was at a loss. I had no idea where the First Aid Station was. You'd think that was a good thing as it means me or someone I was with had never been hurt at the park before, but I'm sure you can see the problems with it.
We started walking towards the fountain, as we assumed it would be somewhere there in the center of the park, and flagged down an employee who was sweeping the ground to ask us where it was. His response was, "Um..., well, it's..." he looked around desperately before the answer came to him, "It's behind Rita's". We said thank you and started walking before we realized we had no idea where Rita's was. We figured once again that it had to be in the direction of the fountain. Then I made the mistake of deciding to split off from them. I knew we'd be leaving after going to the First Aid Station, so as we passed the Coke shop, I said I wanted to get a refill and I would catch up to them.
I got my refill and went back out, walked to the fountain, looked around, and realized I really had no idea where Rita's was. So, I flagged down another employee and asked if he could point me towards the First Aid Station. He looked around totally lost, racking his brain for the location of what you'd think would be a building every employee should be able to point to with their eyes closed no matter where they are in the park. He asked if I knew where the Flask Pass station was and I, being the observant person that I am, pointed to the building with the Flash Pass symbol just behind him (in front of the Joker) and he said: "Not that one". I've never gotten a Flash Pass, so I had no idea (and still don't). He pulled a map from his apron and started searching it frantically for a good two minutes. Then a third employee, apparently sensing his distress, came over and asked if she could help.
I smiled at her sweetly and said, "Can you tell me where the First Aid Station is?". She said it was over on the Boardwalk. When I said, "The area in front of Superman and Green Lantern, " she said not really. She then grabbed the map and actually managed to point out to me where it was, roughly, because she actually knew where it was. But she still had been unable to give me any concrete verbal directions. So I went on my way, now having at least some idea where it was.
I got passed the carousel and looked at the area in front of me. There was a corner that might have been it diagonally to the right of me, and another much farther down directly in front of me. I was absolutely clueless. So, I approached a fourth employee, this time a game booth attendant. I was pretty sure it was directly in front of me, but I wanted to make sure and also wanted to see if she actually knew. I asked her where the First Aid Station was and she, as the two men before her, looked around as if she was either surprised it wasn't right there or had no idea where she was. She finally pointed vaguely ahead of me and said "See that woman in the navy blue shirt? Ask her, ". And turned away.
I barely spotted the woman she'd pointed to as she began walking away, and I made to follow her. I lost her for a moment, turned around and spotted her beginning to go back the way we had come. I looked around trying to decide if it was worth it to bother her when I finally caught sight of a First Aid sign. I followed the signs into a corner of the park I had no idea existed to a building that couldn't be seen from anywhere else in the park. When I walked in my aunt said she was glad I found them. I replied, " Yeah, after I asked four different employees for directions and not one of them could give me much help." The doctor/nurse (not sure what her actual title is) looked at me and said, "They cover that in basic training".
I've been a Season Pass holder since 2012. I can't remember the last time I went to Great Adventure less than four times during the summer. For the most part, I know the park better than I know my own neighborhood. But I had no idea where the First Aid Station was, could not find it one a map, and am frankly appalled that Four different employees failed to be able to give me directions.

Read full review of Six Flags Entertainment
Resolved

I was contacted by a member if Six Flags Great Adventure's Guest Relations team. She expressed concern over the fact that three out of four employees couldn't point me towards the first aid station. She asked if I had anything further information, if I had noticed any of their names. I told her I hadn't, and she assured me that she would mention it to the managers and that it would be assessed as soon as possible.

Hide full review
ComplaintsBoard
S
7:47 am EDT

Six Flags Entertainment season pass

I have 5 season passes and I have been trying to cancel them for over 1 months to no avail. I can never ever get anyone to speak to, it's like sending the fool a little further. I try to cancel on line but it only allows you to cancel your membership not your season pass. So now I am left with no choice but to cancel my credit card. Shame on you Six Flags. You had no problems finding me when you were to draft my account and the funds weren't available. You called morning, noon and night. Now when I am trying to cancel you just don't answer. How crooked is that? PLEASE don't ever get season passes because you can never ever get OUT!

Read full review of Six Flags Entertainment
Hide full review
ComplaintsBoard
C
8:32 am EDT

Six Flags Entertainment staff behavior and policy

On August 27, myself and a group 6 friends arrived at great adventure approximately 10:11 am. We waited in the security line for approximately 20 mins. We proceeded through the line and then presented our bags for inspection by staff security Lorraine. One female member of the group had a bottle of perfume. Lorraine told her she has three options. Place item in a locker, place item in the vehicle she came in, or throw item out. She opted for a locker. At that time Lorraine informed her to exit the security check point to another line where she can rent a locker. My friend, upon stepping back over the chain, next to the detector asked a supervisor, staff member Colleen where are the lockers. She was told she needs to go to the very back of the line again. A line of at least 300 person! I complained to colleen that her security did not explain she has to go to the very back all over again just to get a locker. The supervisor said I'm sure my staff explained. I went back and asked Ms. Lorraine did she explain this to my friend. She said, no, I assumed she knows this, it's common sense. I then went back to the supervisor Ms. Colleen and told her, go ask your staff. She just said she didn't inform the young lady. The supervisor said, well I can't do anything about it anyways. I said, you're the supervisor. The definition of your position means you can make decisions that are fair and just. Your employee didn't do her job fully so you can direct my friend to go straight to the lockers since we've already waited 20 mins to get through the line. She refused to assist in good faith. The rest of the group sat on the side almost another hour till our friend got back in. We were all in very bad moods and didn't much enjoy the rest of day. This is how staff here treat its guest who's ticket and food purchases pay their salaries?

Read full review of Six Flags Entertainment
Hide full review
ComplaintsBoard
T
3:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment son trip ruined

i was at your park in georgia today with my 6 year old son. we got there 1015 and left at about 230 so my son could get his water clothes from the car. we returned thru the re-entry line and i was told i could not enter because of my socks. when i asked why i was told that i should have read your policy befor hand so i then asked to speak to a manager. i was immediatly greeted by a front gate supervisor who told me the same thing and showed me a paper with the guidelines which i honestly still didnt see any which would apply. so i then asked if i could roll my socks down into my shoe i was told no again so i then said i would like my money back then i was again told no. i started to get very frusterated at this point and more security started coming up to me and my son. i then asked my son out loud did he think my socks were offensive now this is a 6 year old boy he replied no. i then said i know somewhere here sells socks i will simply buy some socks they directed and followed me as if i was a criminal or something thus making me very uncomfortable and unhappy. i get in the store and finally find some batman socks and befor i could go to the check out counter here comes a cobb county police officer. he said the problem between you and six flags is between them and you but i can detain you for disorderly conduct. i laughed in sarcasm at the officer which he did not seem to like and asked him and the security was it that serious. the officer replied yes and i said look at the look on my son face i hope you remember him and his face of being unhappy n confused of why his dad had to go thru all this simply just trying to take him back in the park to the water park. i am very unhappy with this whole experience i am not from georgia and have traveled from maryland to come to your park and to see family and i have to leave my son with a memory like this :(

Read full review of Six Flags Entertainment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment canceling seasons pass

I am trying to cancel one season pass (4) for Six Flags and keep getting the run around. I can not talk to a live person on hold for more then 45 mins. When I DID finally talk to live person they did not and could not help me because they did not know anything. I can not afford to pay for 2 sets of season passes (4 each) for 12 months when a season pass should last for the season of the park.which closes in October. I am very out raged at their practices to get my money. I have had season tickets for 3 years at Six flags. I always paid for monthly passes until the pass was paid off. Now I see that Six Flags except me to paid double. I renewed my seasons pass for this year not knowing that I was still paying for the passes from last year. SO now I am paying for seasons passes twice monthly. I think this is a big rip off that they do not inform the pass holder of the change in their policies that you do not have to get new passes or pay for new passes each year. Last year I did not sign up for continuing payments. So how can they(six Flags) bill my credit card for 12 months. Also I am not going to pay twice for seasons passes. I want a full refund on one of the accounts. my account numbers are [protected] and [protected]. I need answers and a refund.

Read full review of Six Flags Entertainment and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
G
G
Greg Gray
, US
Oct 20, 2018 2:55 pm EDT

! DO NOT BUY SIX FLAGS SEASON PASS ONLINE !

I bought 5 of them almost 3 years ago.

You have to continue for the full 12 months paying each month, and then it renews month to month with a minimum 2 week cancellation notice. I was okay with that.

We went 2 or three times during the first year.

After the first year, I went to the "Membership Portal" to cancel. It was difficult... you needed your original receipt and you needed to register accounts for each card (5 in my case) before you could cancel. So, I thought... it is only $36 per month... maybe we will go back soon.

Fast forward to August of 2018 or almost $1000 later. I got serious about canceling. I stepped through a number of hoops and was told by the "Membership Portal" that I would get an email with the details I needed to submit my cancellation request. No email ever came.

I thought.. ok we have not been back in a long time, but maybe we can go around the first of October and after a last day.. we will cancel in person.

We did not get the chance to do that, so today I got serious.

I submitted the request again... no email.

I registered more accounts and suddenly, no cancellation option in my menu.

I clicked chat with agent... "No agents are available at this time."

I checked my bank statement and got the billing phone number and called it. I got a recording about park hours and if you have season pass questions, visit the website at...

So I filed charge disputes with my bank and a complaint with the BBB of Los Angeles.

I liked Six Flags before this, but now I will never visit again, and I am on a mission to help get the word out that you can get hooked. This is especially sad since people who mostly get burned by this are just looking to help their kids have a good time.

Shame on you Six Flags.

K
K
Kevin Richards 2
Orange, US
Aug 07, 2011 5:02 am EDT

Your prices for things I can get at Kmart and Walmart for one third of the price, lower your prices, you are only tempting people to shoplift. I was caught stealing and my dad and I were kicked out of the park and I got into trouble. Seriously your drinks and food cost five times more than what you pay at Walmart and your food is expensive. Lower your prices you are just encouraging people to steal with your high prices.

O
O
OWM
, US
Nov 11, 2011 2:13 pm EST

The security staff at Six Flags New England are a bunch of ###S. They cause over $500 of damage to my brand new car, and refuse to take responsibility. The head of security, John, refuses to even ask the security staff who did the damage about what happened. I hope they rot in hell !

J
J
joiseygoil
pennsauken, US
Nov 05, 2014 8:20 am EST

I am having the same problems in NJ. I'd love to consider a class action lawsuit.

M
M
mm6
Addison, US
Nov 03, 2014 8:55 am EST

I'm having the exact same problem as you, Never again will I use there automatic payments...I'm still trying to stop it. Bought mine in May 2013 and they are still deducting...I paid cash in may 2014 for new season passes from our local food store not realizing they still were charging me from the year before. I also keep getting the run around, very sad.

ComplaintsBoard
K
5:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment misleading prices

Six Flags Over Georgia says on their website that Fright Fest is included in your season pass purchase, What they failed to tell you is that you may go during Fright Fest but have to pay an extra $20.00 per person if you want to experience any of the Main Fright Fest attractions. I have always purchased season passes while living in other states and have never encountered such blatant false advertisement. We have always been able to enjoy the full Fright Fest experience at other Six Flags Parks with our Season Passes. Do not be fooled, they lie and have no problem misleading you into buying passes. I will not be purchasing tickets again to this park

Read full review of Six Flags Entertainment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment safety and procedures

Six Flags Corporate Office,
On Sunday August 26th, 20102 at approx 5:30 pm, my family and I were heading into the souvenir store at Six Flags Vallejo. My 5 year old son kept walking straight towards the exit, my husband noticed immediately but my 5 year old son, who is Autistic always wants to race his brother. My husband was yelling for him to stop as he chased after him. Anyone knows how fast children and that the exit is not far from the store knows that it doesn’t take long for a child to run away. The gate attendant Michael heard my husband calling my son’s name but let my 5 year old OUT THE GATE! So when my son stopped outside the gate, my husband tried to get my son back in the park and Michael refused stating that he didn’t have a stamp.
First of all, Michael never stopped my son to ask him for one. Second, Michael should have NEVER let my child, or any child out that gate without making sure they were accompanied by a parent. Third, to not let him back in the park when he was the one that let him out the turnstiles? This was not a busy time at the gate. My husband had to leave the park to get my son and could not contact me, which I was in the souvenir store in line with my other son. I had the season passes in my purse and no cell phone for him to contact me.
When I got to the gate and found out what happened, I was furious! I politely went to the entrance and asked to speak with a manager, I was told I would have to EXIT the park, go to the guest relations line, wait in line and a manager would speak to me. I asked them to have a manager ready. After waiting in line, the lady at the front refused to get a manager. I told her this was not a situation that I wanted handled by a non-supervisor. She came back and again refused to get a manager. At this point I am beyond upset, because if my son had not stopped outside the turnstiles or it had been someone else’s child they would be just as upset. I was told by your supervisor Jamie that I was a BAD parent and that it is my fault that I didn’t watch my son. I’d like to understand how it is my fault that your staff let my son out the gate when my husband was yelling for him? He is special needs and had he been like the many other lost children in the park today, he may have never been seen again.
I do not understand how it is your policies and procedures to tell someone that they are a bad parent and at fault for chasing after their child. I had assumed my husband had my son waiting outside the store for me as he likes to touch things since he is autistic. All your staff had to do was tell him he couldn’t go out and he would have waited for his dad.
After I’m already upset, crying and raising my voice because your staff calls me a bad parent, not only does your GUEST SERVICES staff call me a bad parent and tell me it’s my fault but your on duty officer Buttomly calls me a bad parent as well and tells me I should have been watching him! My husband was chasing after him, I don’t see how that’s bad parenting. I can not believe that your OFFICER would tell me I am a bad parent! At least I care enough to complain that your staff is not properly trained in safety procedures and then Officer proceeds to tell me that I’m crazy because I’m angry about the situation and that no one will get me a manager to speak with. Not one person apologized for the situation. Not one person understood the dangers of the situation. Does Six Flags not care about it’s patrons? What if a man was carrying a child out of the park kicking and screaming, would your staff let that person out? I’m sure Michael would have. And then to NOT let my son back in?
I am beyond upset, angry and dissatisfied by your companies lack of ethics but also it’s procedures and morals. How dare your company allow a child, who is obviously be chased down by a parent, out the gate and then NOT let them back in to be with their parents? I’m not even as upset at the fact that they wouldn’t let my son back in, I’m upset that your staff would let him out of the park in the first place. I never said one derogatory word to your staff, I raised my voice, yes, I cried, yes. The situation was left un-resolved and I was talked to rudely. If any of your staff were even old enough to have children they would empathize, they would be able to empathize if they had a special needs child and would obviously be upset about the situation.
What’s even worse is that there wasn’t a single manager on duty to talk to. Not one. I was refused an apology, I was polite until I was refused a manager and sadly all it would have taken is “Mam, we apologize that it happened, we will be sure to train our staff in the future and we promise we will make our best efforts to make sure it never happens again.” I expect that, that is too much to ask for from your undertrained staff.
Regretfully,

Read full review of Six Flags Entertainment and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Complainant91923
, US
Nov 13, 2013 2:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with u the parks rides are also not safe

ComplaintsBoard
J
9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment electric scooters

I went to Six Flags as part of a company group (OptumInsight). I was told there would be a motorized scooter reserved for me since I must be on crutches until my knee heals. When I got to the park, I was told there were no reservations accepted for scooters and I would have to pay $80.00 with $40.00 to be returned upon my returning the scooter where I got it. Fine. I paid. I planned on staying at the park until closing, but around 2:30 pm I noticed that the power indicator needle was going into the red. Nothing was said about this sort of thing when I picked up the scooter. If I had not brought the scooter back, I could have been stranded somewhere in the middle of this huge park - I was alone at the time. There were no more scooter available. I asked if I could get a refund because it was clear to me that my day at this park was over! They told me "No Refund" and said I could go to the "Customer Satisfaction" window. I went and again I was told that I could not get a refund as there were no rain-checks or refunds. I said, "How is it MY fault that YOU do not maintain your power scooters?" They acted as if I were buying a car and kept going to confer with a regional manager on some telephone I could not see then coming back to say things like "If you pay an additional $25.00 you can get a season pass and come back another day!" I said, "Are you kidding? Why would I want to pay MORE money? I am here with my company! Also, I am on crutches and live in Rhode Island! I drove two hours to get here and now you're telling me that YOU can't give me a refund, but I have to spend MORE MONEY and COME BACK?" The customer "satisfaction" person went away again and came back after another long period of time. "We can offer to give you a manual wheelchair for the rest of the day." I said, "Some of the hills are HUGE! I have no one to push me! I am not used to a manual wheelchair - I didn't come here for a workout!" He went away and after another long period of time came back, "We can offer to let you sit for an hour while the scooter recharges." I finally said, "I will tell everyone not to come here." But what I should have said, but was too exhausted to at that point was "This scooter has proven to be defective. You haven't replaced the battery as you should have and now it does not hold a charge. I have no guarantee that I will have anywhere close to a full day here as I planned much less a guarantee that I won't get stranded somewhere in the park, requiring an enormous effort on my, the disabled person, part." I am protesting because of what happened to me, but I am also protesting what must be a common occurrence at this venue because disabled people cannot fight this greedy money-first system.

Read full review of Six Flags Entertainment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Six Flags Entertainment park closed due to weather and no refund given

My family and I were in town for an event and decided after the 4 1/2 drive that a day of fun at Six Flags St. Louis was just what the dr ordered. We arrived approximately 3pm and then a thunderstorm approached. The park was essentially closed (all rides were closed). We got in our car and headed to the hotel due to the storm. We thought we would go back later but the storm became worse and the park officially closed. I called back to customer relations to see if we could get a rain check (since the park had closed and not due to anything we did). I was informed because I left voluntarily rather than being kicked out that I get nothing. We paid $50 for 2 1/2 hours of entertainment. The lack of 'service' I received is nothing short of appalling. I am in client relations and would do anything and everything to win a customer back for repeat business. I would like to see Six Flags offer 5 vouchers for my family and myself. You can reach me at paula.[protected]@yahoo.com if you would like a repeat customer.

Read full review of Six Flags Entertainment and 1 comment
Hide full review
1 comment
Add a comment
W
W
wifi8827
, US
Jul 09, 2012 12:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"I would like to see Six Flags offer 5 vouchers for my family and myself. "

haha, thats too funny.

Six Flags does not control the weather, and you do not make the rules.

It is very clear as to what their refund policy is regarding weather, if you go to their website and read it:

"INCLEMENT WEATHER

For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather."

"RAIN POLICY

Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. Six Flags St. Louis does not issue rain checks or refunds. "

ComplaintsBoard
B
11:30 am EST

Six Flags Entertainment an employee took my bag from me saying I was not able to take it on the ride

An employee took my bag from me saying I was not able to take it on the ride, even though this ride did NOT go upside down or sideways and I had taken it with me on rides that did without problems. When I got off the ride the bag was gone and she acted like she had never seen me before. In the lost and found line the lady behind me had her stuff stolen from the same ride, and our friend who went the week before had a phone stolen from yet the same ride. The Rattler apparently from what the security staff told us is the longest ride in the park and has no cameras since it is older. Since my bag was in the employees care, custody and control I believe the park is liable. They don't even seem to be looking into it. Too many things make it seem like an inside job. All they want to offer me is 5 tickets to return, like we'd go back.

Read full review of Six Flags Entertainment
Hide full review
ComplaintsBoard
M
6:42 pm EST

Six Flags Entertainment misleading rides leading to lost items

My aunt and I were spreading some time together at Six Flags, Over Georgia, and we went to ride the Daholonega Mine TRAIN, turns out it was a roller coaster. I had my camera, with my vacation pictures on it, in my pocket to take pictures on the TRAIN ride. It come out of my pocket on one of the hills, which wasn't supposed to be a mini roller-coaster, and 1 of the the 2 men that we asked for help was very rude. I will NEVER go back!

Read full review of Six Flags Entertainment and 1 comment
Hide full review
1 comment
Add a comment
L
L
leah414
Miami, US
Feb 28, 2012 7:17 pm EST

thanks god - 'course your pictures are now viewable on Michael's Facebook page
and some of the comments from the visitors are pretty funny
over 130, 000 hit already

ComplaintsBoard
M
7:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment being left out

Me and my friends had went to the amusment park yesterday on a class trip. While walking through the park, we saw a game where you have to climb a ladder to the very end without falling. We decided to try it out. But I was not allowed. The woman running the game (unkown person) would not let me on because I had half my righ arm lost at birth. She said that I wouldn't be able to do it. But that is the point of amusment park games. Not winning anything, and just having fun. It's not like I didn't have any money either. I had enough but was 'unable'. So I simply watched as my friends tried. And not one of them made it to the end. Even with two hands.

Read full review of Six Flags Entertainment and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kathy 23
Oaklyn, US
Aug 12, 2011 3:26 pm EDT

How does a well known theme park, known well throughout the United States, hire people that do not understand English? this was the cashier we're talking about, then we went into another eatery at Six Flags and I asked the hostess that approached us a question and she looked at us with a dazed expression. We got out of there fast. HOW IS THIS POSSIBLE? that Six Flags will hire (and we dont care if they're interns!) how do you have personnel that cannot communicate with customers? How!? and WHY!?! We are paying customers, the least we expect is someone that will understand or requests/orders. Im stunned and very upset!

K
K
Kathy 23
Oaklyn, US
Aug 12, 2011 3:22 pm EDT

Yesterday, August 11, 2011, we went to Six Flags, go there around 11am. We went to buy a lemonade AND THE WOMAN DID NOT UNDERSTAND ENGLISH!

ComplaintsBoard
T
8:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment rides broken

My family and I visited the park yesterday, April 10th. I have been a guest numerous times my entire life. As both of my children are finally able to begin to enjoy the coasters, we brought them for a visit. I cannot begin to tell you how very disappointed we were to find that most of the rides we wanted to enjoy were either closed or experiencing "technical difficulties. Upon arrival, we headed to the Ga Cyclone, only to be told it wasn't running. We then headed to Acrophobia, to again be told it was “not running at this time.” This was to be the standard response for the day. To highlight our experiences I will just list them here.
Georgia Cyclone :not running
Acrophobia: not running
Thunder River: In line and heard a LOUD POP and again told :please wait in line, we are experiencing technical issues.
Dahlonega Mine Train: Train stopped suddenly and we were once again told to wait as it would be up and running again soon. We waited, then decided to come back later. It was closed.
Sky Buckets: waited in line for 15 minutes before the music stopped and the emergency lights blinked and we were told to exit as the ride was experiencing a power outage.
Log Jamboree: went to ride it, it was closed
The Georgia Scorcher: ride was broken.

Read full review of Six Flags Entertainment and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
Gestapo Guards
Smyrna, US
May 25, 2015 6:32 pm EDT

On Saturday May 23rd we took my wife's two sons and grandson to Six Flags over Georgia, We had the usual horrible wait trying to buy tickets and finally got into the park for a few hours which were generally enjoyable. On Monday May 25th we again went back to the park for a few hours before taking the boys to the Airport to get a flight out of town. After dropping them off we decided on the spur of the moment to come back to the park. By now we were arriving at the park at about 6:00 p.m. and one of the guards informed us that the park would close in an hour. When we tried to get in the park we were stopped by the gestapo guards who told us we could not get into the park because we did not have a stamp. No on told us we needed a stamp. The gestapo guards made what could have been an enjoyable evening into a screaming contest. The stupidvisor was called in and we were told she could make an exception. She however gave us to no slack and we left the park very angry. I wish I had never spent a nickel for those tickets and wish I had my money back. If so, I would promise to never never set foot on the place. If anyone at Six Flags has the decency to deal with this complaint they can call me at [protected]. Ted

C
C
Connie Gibbs
Vancleave, US
Apr 15, 2012 12:57 am EDT

My son went on a band trip to Six Flags Georgia this past weekend. He was humiliated because he couldn't fit on the rides. He's 5'11" and weighs 280. He had to walk around all day and watch his friends ride, feeling humiliated and upset because he loves thrill rides and has never had this problem at Disney World or our local county fairs. No park attedant offered him any condolence or any suggestions of what rides he might be able to fit on. I have also been told that Six Flags won't refund your money if you can't ride the rides, though my son did not personally ask. He was with a group and had no choice but to stay. I am a big person myself and I love thrill rides. Only once have I ever not fit on a ride. It was at Six ### in New Orleans. I was too, humiliated when it happened. I wish you would post some type of info in a sensitive manner that suggests if you are obese, you may not be accomodated on thrill rides. If there had been signs, my son would not have attempted to ride and at least, been saved humiliation. Obesity is a widespread disease and I feel there should be some sensitivity shown by park owners.

ComplaintsBoard
J
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Six Flags Entertainment untrained

We were so excited to go opening day as allways to six flags this year horrible! They took 45 minutes to get us into the parking lot, we paid for the closest parking! We also pre paid for our tickets online and got thru the gate ok. I did not buy my flash pass online because i didnt know the difference between gold and the new platinum pass. I waited over 2 hours in line to get out flash pass they were pushing us thru a line like cattle into a room with no AC to watch a video about how to use the flash pass and then into the next room were there were only 2 people running the registers. But yet there were 3 people doing quality control behind them. I guess they were to good t help. finally got out of there hit the button off to the first ride, it was about a 20 minute wait per flash pass then we went up to the ride after our pass said it was time 1 hour wait. Wait wait wait we paid not to wait or to reduce our wait as much as possible. We waited on food for over a hour they messed up and gave our order to someone else the lady at Johnny Rockets came out and got my receipt twice. We even had to wait at the dart throwing game because the casino like cash drop got jammed with my money in it, The girl working there said she wasnt allowed to take the rest of our money so we could play we just had to wait again HORRIBLE NEVER AGAIN! We got to ride 4 coasters got to the park when it opened left at 8 and did a whole lot fo waiting!$20.00 parking $128.00 tickets $169.00 for gold flash pass. $75.00 for lunch $20.00 per coke with of course free refills and all we did was wait been there every year for years not again.

Read full review of Six Flags Entertainment and 1 comment
Hide full review
1 comment
Add a comment
J
J
Julz701
Birmingham, US
Mar 21, 2011 3:07 pm EDT

My husband and daughter were there and had a horrible experience too. Yes, Six Flags is an amusement park and a lot of people go there. But, they need to be able to accommodate the amount of people they let in and take money from. My husband and daughter got to ride TWO rides. They didn't have a flash pass because it was $90 extra PER TICKET. This is ridiculous. Six Flags needs to look at how Disney handles their fast pass program.

ComplaintsBoard
J
10:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Six Flags Entertainment harrassment and discrimination

i was enjoying a great day in six flags Halloween fest on 10/30/2010 wit my girl friend and her family until i was harassed and embarrassed in front of the public. it all started when we went to a haunted house around 7:30pm . it was a small pathway to walk through and it was dark. my girlfriend and i were holding to each other as we walked to the scary path way. as we proceeded, there was to little boys scared on the way as we walked around them and an individual walk up to scare us and i accidentally bumped into someone else who was part of the haunted house. i said sorry but it was all noisy wit the loud scary sound affects. so my girlfriend and i proceeded through the small dark path way to the exit. when we exited we were told to hold by a sixflags worker. the little boys then came out behind us and left and so we started to leave when the sixflags worker told us to hold again and i said why? he replied saying i hit someone. security came to speak to me saying why i hit her. my response was in shock saying "what hit who?!" and i clearly told the security i hit no one along wit my girlfriend and two of her family members who were witnesses. i was told to hold on at the exit as people in line were looking at us as if we did something wrong. security brought out the person working in the haunted house and i seen it was a young women in a camouflage costume wit black face paint.when security spoke wit her then they came to me saying im a lair i touched her and i hit her. all this was going on out side the haunted house were people were watching and hearing the commotion. i was being accused of hitting the haunted house worker when i clearly explained to the security i did accidentally bump into someone because it was dark and it was a small pathway, i also said that i apologize and i wanted to apologize to the young women again to explain i did not see her because there was kids on the way and it was dark and to top it off the young women was in camouflage costume wit black face paint. my main issue is why couldn't this been held in a room and not in front of the public, i was called a lair, i was harassed, embarrassed, and i was kicked out the park. i had witnesses that seen i didn't do nothing wrong. i was not allowed to apologize to the young women and all this made me feel the security named "alex" was being ignorant and rude for calling me a lair and did not care that the witnesses were there saying i did nothing wrong! i believe its all discrimination that i was called a lair when i yelled i ain't no liar, there is nothing to lie about. i wanted to talk to the manager and the only thing i was told was to leave the park or the police would be involved. i believe the police should of been involved that the fact someone was hit but the reality was no one was hit so why was i kicked out! the security named alex was rude and i believe being racist in a way because i was called a lair and he said i look a liar.i told alex that i was 23 years of age and don't need to lie and to stop embarrassing me and my girlfriend.mr alex didn't want to hear`me he just wanted me out the park. i wanted a manager i felt disrespected and was being judged wrongfully. i was also not allowed to apologize to the young woman which i really did. my night was ruined along wit my girlfriend and her family because i had to leave the park so they didn't want to leave me out so we left in disbelief that this happen. im still embarrassed and i feel like crap that my night wit my girlfriend was ruined. the waste of money and i also spent 100$ for the flash pass. i just need some advice and help on this situation because this was really really wrong. i appreciate your time and thank you so much.

Read full review of Six Flags Entertainment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
3:54 pm EDT

Six Flags Entertainment didn't make it inside six flags great america and the park management refuse to refund my money

A few people and I decided to take a trip to Six Flags on August 8, 2010. Once we had our tickets scan a friend of mine needed her bag checked while she gathered all the children together. I did a favor my taking the bag up to the table where the guy was searching. This lady from no where accuse me of cutting in front of her and she aggressively shoved and cursed at me right in front of the security guard. Once I defended myself by asking her not to shove me while at the same time using profanity as well.The security guard points me out and tells me to leave. Now remind you that I never made it passed the bag check area. Not only did he not kick this other lady out that initially started the argument, but he refuse to refund my money as well. I don't think that it's ethically for Six Flags Great America in Gurnee, IL to keep my money if I didn't have a chance to enter the park. Honestly, they stole my money for parking and for tickets because I wasn't in the park for no more than 2 minutes. I drove 2 hours to Great America just to park for 10 minutes then leave. All I ask for is a refund and they won't give it to me.

Read full review of Six Flags Entertainment and 3 comments
Hide full review
3 comments
Add a comment
S
S
Shannon35
Denison, US
Aug 25, 2010 5:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Probably not nearly as bad as children don't know any better. People usually know the difference if something is done on purpose or not. I have kids myself and I still would not go anywhere that searches people. Constitutional rights, remember or should we all just give up our liberties and let corporations push us around? I say not going to happen. She did travel over 2 hours to go to the park in the first place and then to not even get in, is an insult. The least the company should do is refund her admission fee since the guard did not even let her in. I sure wish I knew his/her side of the story, but its unlikely that anyone ever will say what happened in an objective manner.

S
S
Shannon35
Denison, US
Aug 25, 2010 4:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Profane language or not, is not the same as shoving someone. How would you like it if someone accused you of doing something that you didn't do? I imagine you would be pretty damn indignant as well. And I still stand by not going to a place that searches bags or persons.

S
S
Shannon35
Denison, US
Aug 25, 2010 4:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If I knew who that rude woman was that shoved you I would have filed a complaint against her in court for battery, but since it isn't clear in your complaint that you knew her in any way, then that would not be an appropriate avenue. I would find the corporate office for Six Flags and relay the situation to someone in the executive team and see what they will do about it. Oftentimes, the park itself is powerless to do anything but since you did nothing wrong from the way I read your report, that guard should not have told you to leave since you didn't start any argument with anyone. Corporate can and should do something about getting your money back as well as the local police department for theft of admission fees and parking since you were not admitted to the park facilities. I am curious though why anyone would go to a place that searches through your personal belongings just to enter a family oriented park. Without a warrant or probable cause to suspect that someone has something on their person, the search is to my mind illegal. I would never visit a place that requires my person or bags searched unless there is a very compelling reason for requiring it, like at an airport for instance. Adventureland in Altoona, IA does not check bags or persons entering the park.

ComplaintsBoard
D
5:45 pm EDT

Six Flags Entertainment poor guest relations

I am writing to complain guest relations employees in the six flags great adventure theme park who worked on sunday, august 8th 2010 at 2:00pm. I went to the guest relations to inquire about a discrepancy concerning tickets I purchased online. On the six flags website, I purchased tickets for both the great adventure theme park and the wild safari park, paying an additional $40 for my whole family. However, I was confused about transportation between the two parks. Upon calling your 1-800 number, I was told by a representative that a shuttle bus in great adventure would take us to the wild safari. Today, my family and I went to the park; upon reaching the wild safari shuttle site, we were told that our tickets were invalid for this bus, and that we would have to use our own car. This was not explained to us upon calling the day before. The employee advised us to go to guest relations and speak to one of them. I reached the booth and began explaining my situation to guest relations representative. She refused to listen or help me in any way, and responded "there is nothing we can do" in a rude and condescending manner. I became very agitated with this extremely inappropriate response from a customer relations employee and asked to speak to the manager. The manger, who was equally unhelpful, told me that I would need to use my car, despite my several attempts to explain that I was misinformed via the phone. He refused to acknowledge that the problem was misguidance on six flags' part, and would not refund me my money or allow me to use the shuttle bus that they had without having to pay another $40.00. I ripped up my ticket and handed it on the counter. The first guest relations representative came from behind him and slammed the communication window shut in my face. I was absolutely outraged, and tapped on the window repeatedly, asking for her name.in response, she lowered the blinds so that I could not see her. Thankfully, my husband saw her name, enabling me to write this report. After this whole fiasco, a security woman appeared behind me and told me that I would have to be escorted out of the park. I did not use any profanity. I did not confront or threaten any employees, making this dramatic notion completely unnecessary. I felt like I was being subjugated for merely attempting to remedy an issue. Your customer service employees made absolutely no effort to assist me in any way, were extremely rude and inappropriate, and threw me out of the park for absolutely no valid reason; I felt like I was being disposed of because they did not want to deal with me. I will never, ever, return to six flags park again, and I will try to coummincate this information so other customers would not get ripped off. I am absolutely offended and enraged by this blatant disrespect and lack of courtesy.

Read full review of Six Flags Entertainment and 1 comment
Hide full review
1 comment
Add a comment
K
K
123k987
Mobile, US
Oct 28, 2010 9:14 pm EDT

The bus tour is an extra ten dollars. Six flags also has a VERY strict no refund policy. Its written on the back of every ticket and recipt purchased in the park, and before you finally purchase online you are promted to read their refund policy and agree to it to purchase tickets. Unfortunately people simply click yes with a disregard to what it says, then blames the company for not knowing the rules.
As for the "slamming" of the window, Stealth Pilot said it right.

ComplaintsBoard
S
12:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Six Flags Entertainment - disinterested guest relations and poor employee conduct

Attached is an open letter to Six Flags Over Texas officials since they have no open method of emailing them and a description of a very unpleasant experience that poorly ended an otherwise exciting day. Six Flags Representative: Saturday, July 31 was a lovely day in Arlington, Texas. The sky was clear and the sun was in full glory beating down upon the...

Read full review of Six Flags Entertainment and 9 comments
ComplaintsBoard
I
4:00 pm EDT

Six Flags Entertainment fraudulent pricing

We were at Six Flags St. Louis on 7/26. During the course of the day, we went to purchase an Icee from one of the park's kiosks. The sign at the kiosk very clearly stated that the size we were interested in purchasing was $5.99 for a refillable souvenir cup. We went up to the kiosk and asked for the Icee. The man behind the kiosk held up the cup and said "this size?" We said yes, and he said "I know the sign says these are $5.99, but they are really $6.99." Naturally, this was off-putting. We told the man behind the counter we would only pay the posted price, as we would expect to at any establishment. He refused to sell the Icee to us for the posted price. When we asked to see a supervisor, he just looked kind of confused. At that point, though a supervisor happened upon the scene, and we re-stated our issue - the sign very clearly stated the Icee was $5.99, and that was what we would pay. The supervisor also refused, telling us "all of my employees know to charge $6.99." When we pressed the issue that, if they are all aware of this price, why does the sign state a completely different price, she responded that "we don't have the authority to change the sign." But they have the authority to change the price? How does that even make sense. At this point, we pointed out that advertising an item for one price and refusing to sell it for that price was a form of consumer fraud. She shrugged it off, without responding, and she steadfastly refused to sell the item for the advertised price. We walked away without buying the item, although I did take a picture of the sign that clearly states the price.

It's irritating to spend as much money as it costs to get in the park, parking, meals, etc, and not even be able to rely on the already high price posted for an item you are trying to buy your child. If I go into say, a Target store, and I pick up an item marked $5.99 on the shelf, only to have that item ring up for $1 more, they fix it. And without arguing. Not only is it just common sense good customer service, but they understand that you cannot post signs or tags saying an item is one price and then refuse to honor the posted price.

I did email Six Flags from my phone while still in the park, and the response I received was that they would review pricing with their employees.

I would urge anyone visiting their parks to not agree to pay more than the advertised price for any item. If no one lets them get away with it, they will have to be more honest and upfront in their business practices.

Read full review of Six Flags Entertainment
Hide full review
ComplaintsBoard
E
4:21 pm EDT

Six Flags Entertainment discrimination

Whenever i go to sixflags, i recieve a RAP pass for a disabiloity i have, i am a teenager and after being given a wating time, i will come back and be told to wait, but i will watch adult RAP pass holders get on a ride numerous times before me, i have had to remind workers time and time againg that i am waiting and my time was over 10 minutes ago before they finally agree to sit me in the back and wont even listen to my complaint. I love six flags but there customer service is horribe, at least at the one in gurnee mills illionois.

Read full review of Six Flags Entertainment and 1 comment
Hide full review
1 comment
Add a comment
S
S
snot
, US
Aug 08, 2011 2:58 am EDT

What is RAP?

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Six Flags Entertainment customer service

Phone numbers

+1 (301) 249-1500 +1 (707) 644-4000 More phone numbers

Website

www.sixflags.com

Most discussed Six Flags Entertainment complaints

Customer Service
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Six Flags Entertainment?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Six Flags Entertainment Customer Service. Initial Six Flags Entertainment complaints should be directed to their team directly. You can find contact details for Six Flags Entertainment above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Six Flags Entertainment. Discuss the issues you have had with Six Flags Entertainment and work with their customer service team to find a resolution.