!!!!!!!!!!!!BUYER BEWARE!!!!!!!!!!!!!!!
STAY FAR AWAY FROM SITE SOLUTIONS. They are good talkers and don't do anything but collect your money. They spend all their time taking on projects and collecting money knowing that they do not have the staff to complete the work. I purchased SEO services from them on 6/27/11 and paid $399.95 in full. It is now 7/26/11 and all they have done is provide me with information that is accessible through Google for FREE. At the time that I purchased their services I spoke directly with Christina M. Higgins (VP of New Product Development) who told me meta tag completion would take 10-15 days, it is now day 30 and I am still waiting. She also told me that I could cancel at any time because they do not do contracts. I have requested time and time again for a date of meta tag completion. Christina along with her assistant Crystal have given me false dates and the run around for one month. I emailed both of them and requested a refund because I cannot afford to have my website sitting idle any longer and they informed me they do not give refunds and have already completed some of the work. They were referring to when they signed me up for the free Google services. There latest story is that my project has now been changed to rush status. STAY FAR AWAY FROM SITE SOLUTIONS.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contract
Called and told them to cancel my account the rep said he will put a stop payment on the account 3 weeks later I get charged again. Called he said I had to submit the cancelation in writing. Never told me that the first time I called. And it has to be submitted 30 days in advance of the next billing cycle which now they will bill me again... NOT - I called my credit card company.
Said would recieve a report of said work every month, recieved one report after 3 months and never replyed to emails..
The complaint has been investigated and resolved to the customer’s satisfaction.
At SiteSolutions we have worked with over Two Million websites in 16 years. During that time, due to the services we provide, countless numbers of websites have improved their overall positioning within the search engines. Many of our customers have several hundred keywords on page one in the organic section of Google that match exactly what they are selling or providing.
However, even with that successful track record, and with our goal of trying to have 100% customer satisfaction, the reality is that when working with over Two Million websites, it seems to be impossible to have a 100% perfect score. Think of it in your own business - do you think you could have zero complaints if you have over two million customers or users over a 16 year period? Not even a single complaint? Probably not.
We are sorry that anyone would feel that we had not meet their expectation. We would like to never have a dissatisfied or upset customer. But when looking at our company, we would ask that you keep in mind the vast numbers of satisfied users involved. Instead of focusing in on having less than 10 complaints, we would ask that you consider that this also means that we have over Two Million Satisfied Customers.
Thank you for taking time to read this response.
Not only is their product of terrible quality but they lied about the product
This company has been terrible. Not only is their product of terrible quality but they lied about the product. I purchased a rolex model that was supposed to have a good quality swiss movement. I sent the first watch back because they sent me the wrong watch. I then returned the next watch because it stopped working. After getting it back it quit again after 6 weeks. I took it to a jewler and was told that it was not a good quality swiss movement but a poor quality chinese movement. It cost me almost $30.00 each time I sent it back. So, even though I paid for a good quality movement, I got a cheap quality chinese movement, had to send the watch back twice and still don't have a watch that works. It would be one thing if this watch cost $30-$50 dollars but it sold for $286.00. I strongly recommend that you do not buy from Rolex2U!
SiteSolutions does not sell watches. It is a search engine optimization company that works with search engines and websites.
Is SiteSolutions.com legit?
SiteSolutions.com earns 98% level of Trustworthiness
Perfect Trust Endorsement: SiteSolutions.com achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for SiteSolutions.com. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
SiteSolutions.com has registered the domain name for sitesolutions.com for more than one year, which may indicate stability and longevity.
Sitesolutions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sitesolutions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sitesolutions.com you are considering visiting, which is associated with SiteSolutions.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a sitesolutions.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Sitesolutions.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sitesolutions.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to SiteSolutions.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
They do a great sales game but can't follow it up
I am a small business owner that wanted a search engine optimization company to bring our company higher on search engines. I did my research and chose Site Solutions.com. They did a great job selling. I was to recieve a report on meta tags and ways that I can help optimize our website. They were to submit our website to 8, 000 search engines monthly for a monthly fee. On July 1st, 2010 the money for the report was taken out of our account. The salesman told me and a receipt was emailed telling me the report would be emailed to me with in 7 to 10 business days. It is July 28th and still have not received the report. I lost confidence that they will do what they say they will do. Who knows. They could have sent me a reciept each month and did not do anything--how would I know?
I called them and they told me there are no refunds for the report which I did not get. I wrote a letter cancelling my service and put in a dispute claim with my credit card company. In my opinion: They do a great sales game but can't follow it up.
Absolutely a scam folks! I can type a freaking 10 page review on what these guys DON'T do and LIE about. Just stay away from them. Evil, evil, evil.
To anyone researching this company. This complaint is repeated in several places around 2011. One thing my research has shown is that whoever/whomever is complaining, really has it out for this provider. I'm doing research for a client - looking at the pattern of complaints, and I do see a pattern. Some repeat and not all at one time. I suspect some sockpuppetry - maybe a competing SEO company? Hard to say. But look up the Better Business Bureau rating - they look clean to me so far... Good luck.
SiteSolutions.Com Has Over Two Million Satisfied Users In 16 Years
That's worth repeating... Over TWO MILLION Satisfied Users.
During our 16 years of SEO, we have been instrumental in helping a vast number of website owners improve their overall search engine positioning, thereby increasing
their overall business opportunities. Many of our users have hundreds of their keywords on page one in the organic section of Google that match exactly what they are selling or providing.
Even with that successful track record, the reality is that when providing some sort of service to over Two Million different websites, it seems that no matter how hard you try, a 100% perfect score in customer satisfaction is an impossibility.
You are probably a business owner or manager. So I ask for just a moment that you put this scenario in your own business. Over the years that you have been business, have you "ever" had a dissatisfied customer? Even if you have had just one, take your volume of customers or users, and expand that to over Two Million. Can you see that no matter how hard you would have tried - no matter how good your intentions - that it is impossible to work with that many people and not have a dissatisfied customer.
At SiteSolutions, we're no different than you. Out of over two million applications of our service, 100% satisfaction seems to be impossible.
The point is this;
1) Yes, it is true that we have had a very small number of complaints. We do not deny that. However...
2) Please don't forget or discount the fact that we also have OVER "TWO MILLION SATISFIED USERS."
We are sorry that anyone would ever feel that we had not fully met their expectations. We would like to have satisfied 100% of our Two Million plus users. To that goal, we shall continue to strive to provide a proven, successful service at a very reasonable price.
Thank you for allowing us the opportunity of responding.
(Please note that in researching a complaint, that there are many companies that use the words "SiteSolutions" or "Site Solutions" within their company name, website address, or their product or service name. Therefore please be certain that another firm’s actions are not being incorrectly attributed to us. Thank you.)
At SiteSolutions we have worked with over Two Million websites in 16 years. During that time, due to the services we provide, countless numbers of websites have improved their overall positioning within the search engines. Many of our customers have several hundred keywords on page one in the organic section of Google that match exactly what they are selling or providing.
However, even with that successful track record, and with our goal of trying to have 100% customer satisfaction, the reality is that when working with over Two Million websites, it seems to be impossible to have a 100% perfect score. Think of it in your own business - do you think you could have zero complaints if you have over two million customers or users over a 16 year period? Not even a single complaint? Probably not.
We are sorry that anyone would feel that we had not meet their expectation. We would like to never have a dissatisfied or upset customer. But when looking at our company, we would ask that you keep in mind the vast numbers of satisfied users involved. Instead of focusing in on having less than 10 complaints, we would ask that you consider that this also means that we have over Two Million Satisfied Customers.
Thank you for taking time to read this response.
Overview of SiteSolutions.com complaint handling
-
SiteSolutions.com contacts
-
SiteSolutions.com phone numbers+1 (877) 855-2003+1 (877) 855-2003Click up if you have successfully reached SiteSolutions.com by calling +1 (877) 855-2003 phone number 0 0 users reported that they have successfully reached SiteSolutions.com by calling +1 (877) 855-2003 phone number Click up if you have UNsuccessfully reached SiteSolutions.com by calling +1 (877) 855-2003 phone number 0 0 users reported that they have UNsuccessfully reached SiteSolutions.com by calling +1 (877) 855-2003 phone number+1 (916) 740-1198+1 (916) 740-1198Click up if you have successfully reached SiteSolutions.com by calling +1 (916) 740-1198 phone number 0 0 users reported that they have successfully reached SiteSolutions.com by calling +1 (916) 740-1198 phone number Click up if you have UNsuccessfully reached SiteSolutions.com by calling +1 (916) 740-1198 phone number 0 0 users reported that they have UNsuccessfully reached SiteSolutions.com by calling +1 (916) 740-1198 phone number
-
SiteSolutions.com emailsservice@sitesolutions.com100%Confidence score: 100%Supportabuse@sitesolutions.com75%Confidence score: 75%
-
SiteSolutions.com headquarters5098 Foothills Blvd, Suite 3136, Roseville, California, 95747, United States
-
SiteSolutions.com social media
Recent comments about SiteSolutions.com company
ContractOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
The owner Stephen Lochmiller has been in jail before for felonious securities fruad just like his brother and mother
We are currently gathering contact info and documentation from potential class action litigants against Site Solutions for alleged fraud and false advertising. Any interested / affected parties please email: melsong77@aol.com.
We have discussed the above matter with the customer and have come to an agreeable conclusion. All services have been provided as purchased. Customer now satisfied. Thank you.