Going to second the motion that these people, Mr. Ted Hantak, among other names I'm assuming, are absolute CROOKS!!!
My website design was much less expensive, $300, but no design was ever completed. I was lied to continuously. Ted talked about the high life he was living. Well, Mr. Ted, I have seen your house. I don't believe you, nor your dog tied to a tree in the front yard.
Do not listen to this guy's positive responses to these customers. He's a liar! being buried in ice is not an excuse for websites being months overdue.