Sirus Satellite Radio / Horrible customer service
I was given a Sirus radio for my birthday, with payment made in full through August 2009, for service. On 6/13/08 I purchased a Sirus Radio for my father for Fathers Day. I contacted Sirus and activated the account. The payment plan was for $70.92 to be billed to my credit card, and then to be invoiced for 3 monthly payments. On 6/13/08 Sirus billed my credit card $70.92. On 6/19/08 Sirus, as well as my father’s radio, turned off my Sirus service. When inquiring as to why, I was told my account was under investigation for fraud, as someone, without telling me who had disputed the charge to my CC of $70.92. I have made no less than 10 phone calls to Sirus, and have been promised phone calls back to resolve the issue. I have not received 1 call yet from Sirus. Today 7/9/08 I am told by Sirus, my account has been closed, and I may reopen another, but must pay new account charges for both radios. I have proof my CC was billed that was faxed to Sirus, have had my CC company on the phone with them, and still I have no resolution to this issue. I have been without service for 2 weeks now, service that already was paid in full. The wait time when I called Sirus was 5 to 10 minutes on hold, only to be transferred to yet another customer care person, enduring another lengthy wait time. Most calls, I had to explain AGAIN the issue to no less than 3 agents of Sirus. I have filed a complaint with the BBB. Next I'm looking for an e-mail address for Mel Karmazin... Sirus CEO. Does he really think Sirus is the " Best Radio on Radio"... Duh!