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Sirus Satellite Radio / Horrible customer service

1 Valdosta, GA, United States Review updated:
Contact information:
Phone: 229-219-7413

I was given a Sirus radio for my birthday, with payment made in full through August 2009, for service. On 6/13/08 I purchased a Sirus Radio for my father for Fathers Day. I contacted Sirus and activated the account. The payment plan was for $70.92 to be billed to my credit card, and then to be invoiced for 3 monthly payments. On 6/13/08 Sirus billed my credit card $70.92. On 6/19/08 Sirus, as well as my father’s radio, turned off my Sirus service. When inquiring as to why, I was told my account was under investigation for fraud, as someone, without telling me who had disputed the charge to my CC of $70.92. I have made no less than 10 phone calls to Sirus, and have been promised phone calls back to resolve the issue. I have not received 1 call yet from Sirus. Today 7/9/08 I am told by Sirus, my account has been closed, and I may reopen another, but must pay new account charges for both radios. I have proof my CC was billed that was faxed to Sirus, have had my CC company on the phone with them, and still I have no resolution to this issue. I have been without service for 2 weeks now, service that already was paid in full. The wait time when I called Sirus was 5 to 10 minutes on hold, only to be transferred to yet another customer care person, enduring another lengthy wait time. Most calls, I had to explain AGAIN the issue to no less than 3 agents of Sirus. I have filed a complaint with the BBB. Next I'm looking for an e-mail address for Mel Karmazin... Sirus CEO. Does he really think Sirus is the " Best Radio on Radio"... Duh!

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Comments

  • Ch
      20th of May, 2011
    0 Votes
    Sirus Satellite Radio - no customer service holds times
    Sirus Satellite xm radio
    New York
    United States

    Have been trying for days to reach an english speaking person about a billing problem, I had this same problem approx. 2 months ago no one at this place knows what they are doing. Hours left on hold. Trying to change the billing on my account and they are trying to CHARGE ME an additional $2.00 per billing. When I have reached cs they are rude refuse to provide customer service and for all purposes incompedent. I was given an telephone ext. to reach a lady that I talked to in the past guess what there are no options to even use the ext. #. This could end up a book. I HOPE SOMEONE IS LISTENING TO THIS BECAUSE I AM PREPARED TO TERMINATE MY SERVICE WITH THIS JOKE OF A COMPANY AND TELL THEM TO KISS MY, ...

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