Sirius Satellite Radio / billing horrors
I have been a Sirius subscriber since everyone thought it would be a failure. I clearly remember hearing DJs touting "We have hit the 600, 000 subscriber mark" to give you an idea of how long I have maintained their service. I loved it and everything was fine about the service.
I was laid off from my job in August 2008, and because of this, I wanted to switch to monthly billing as opposed to annual subscriptions. There were a couple of reasons such as the merger, my radio is old, and I have no income to pay for an entire year of Sirius. Truth be told, I'm basically broke because of losing my job. I called Sirius to change my billing (i was due for renewal in early September) and requested the changes. After being treated like some kind of loser for "downgrading" my subscription, I thought everything would be fine.
2 days later, I check my bank account online, and there it is: $163.36 charge from Sirius. I immediately called and told them they had made a mistake. I requested a refund of the annual charges. I was told it would take place immediately.
2 days later, still no refund from Sirius, so I call them back, now demanding bank overdraft fees they had caused, as well as $8.00/day charge that my bank charges me on overdrawn accounts. I was told at this point that there was a problem with the credit card I had given them (my bank debit card) and they couldn't process my refund (this makes no sense because they had just CHARGED this card). I did give them a different card to process the refund to. I was then told that it would take 7-10 days to process. I told them this is unacceptable, considering they had overdrafted my account, I was being charged daily for this, and 7-10 more days is 56-80 more dollars! I asked to be put through to a supervisor, who I had asked to RUSH this refund due to the situation. After waiting on hold for at least 30 minutes, as soon as this supervisor came back on the line I was disconnected. I immediately called back and asked to be reconnected with that supervisor. I was told that they could not do that but to be assured the refund was processed.
7 days later, I still have no refund. I call them back, fuming this time. I am given 1 month free surbscription. I am transferred all over the place, I am told by 3 different people a fax number to fax my bank statements showing the overdraft fees as well as the original charge and refund. Since there was not many other charges except overdraft fees, continuous overdraft fees, and the sirius charge, I blacked out what was left and faxed it to them. By now the fees from my bank are totalling $124.00. Later that day I recieved my refund for the programming.
7 days after getting my refund, I call to inquire of the status of my fax and when I would be recieveing the money owed to me because of Sirius' billing error. I am now told that they will not pay these charges due to "terms and conditions" which they probably didn't even have when I signed up. I spent most of Monday this week on the phone with sirius, waiting on hold (one time longer than 1 hour for a supervisor), and many times on holder for shorter times before hanging up. It definitley seems that they have BLACKLISTED me in their customer service department and will not attend to me any longer.
I have sent a demand letter for restitution for the bank fees, the cost of sending 2 certified signature required letters, and I have given them until Halloween to do this. I sent it to the billing dept. as well as James E. Meyer, President of Operations. I am going to file a complaint at my local courthouse, but not before filing actions in small claims court, this time for the bank fees, certified mail costs, cell phone minutes on hold, mileage/gas for going to my courthouse, court costs, and whatever else comes up by then. I will let everyone know how it turns out, but i think we all know what will happen.
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