Sirius XM Radio
reviews and complaints

I called XM Radio to cancel. I asked for a refund. I called back and they said I never called to cancel.

I am in the same situation - have you ever recieved a refund? What a scam they have going on

i do not like them at all we had a number of run in with them over one contract that we canceled 1 month before the contract ran out and now they sent us a bill from the collection agent our contract was paid in full they tried to renew without our go ahead they called us several times we told them every time that we did not want to renew the deal we are finished then they said we owed them money and got the collection agent after us we are still fighting with them they will not take our calls i think somebody in the higher up power should cancel there permit we have a tough enough time with out company like that by for now

This is America. When you called XM Radio for assistance or to discuss a problem why can't I speak to someone who speaks English correctly and slowly. I don't want a free radio . I just want to extend my contract fpr 6 months until my car lease ends. As a result of the language barrior my XM Radio Plan is about to expire. NO satisfaction here!

Why do so many companies have to use non-USA locations for customer service. You can't understand them and most of the time speak so quickly you REALLY can't understand them. My instructions were to go to xmradio.com//savings - there is no such website. Then when you do get on the xmradio website there is no box stating 'savings'. And by the way, there are no savings. And who cares about Serius radio? If you have XM radio who needs them? They have nothing I would want except for the NFL games - period. Just lower the prices and you won't need Serius.

It is unbelievable that I have to wait 12 minutes to cancel one of my radios and then find out that I have to hold for another 14 minutes while I am transfered to the cancellation department and then get disconnected and start all over again. I realise that no one cares as long as I pay my bill. VERY DISTASTEFULL

Hello,
My name is Cindy and I was a customer with XM radio.
My renewal came up and after many attempts to go online to renew I called xm as the online account does not work.
I at this time spoke to a person telling me I could go online to update but still online does not work.
I call xm again and speak to Kathy who was very pleasant and very good a sales as I by this time no longer want the service as I am wasting to much time trying to get it. Kathy convinces me to stay as I do love the radio and charges my visa and we are good to go... so I think.
I continue to get a call EARLY in the morning and through out the days from a Dave and Brad 676-030 whom have harassed me to no end saying I haven't paid. They tell me to stop the harrasment I need to call another number get the person I speak to employee ID and then call them back with the information. Instead of them checking into their records to find out the correct account information.
I have called xm radio many times...
Kathy, convinced me to continue with the service and that I would have no more harassment. Silly me I didn't get anything but a charge to my Visa.
Katelynn, very sympathetic to my situation. I asked her to remove anything I have to do with XM so that maybe the harassment will stop. She assures me that she has closed my account, given me a credit back on my card and have put me on a do not call list. But the harassing calls continue I try not to answer them now as its become ridiculous.
Brad 676-030 calls at which I am at my breaking point and he tells me that he will continue to harass me.
I again call and get employee #0872, she tells she is a supervisor and again is very polite and sympathetic. She does not know how to make the harassment stop but said she will send a email to the Head Office. There is no phone number to the corporate office as I would love to talk to them.
So after all said and done... I no longer have xm radio which is a service I loved but because the company running it is so inadequate. I will be sure to warn anyone who is thinking about getting xm radio Canada the nightmare I have experienced. I have spent an unbelievable amount of hours on hold, been woken by harassing calls who don't believe that there must be an error on their part as my account it taken care of and actually now cancelled. I have been promised on every call that an manager would call me and discuss how I can make this stop. Never have I gotten a call.
Unbeilable that a company can act in this way. I would appreciate if some has any suggestions on how to make this nightmare end!

I did receive a phone call back and was informed that it can take several weeks for the calls to stop because they have to "batch process" the names on their "do not call" lists.

Yeah I'm an xm rep and what happened is that you didn't read the terms and conditions of the offer which states that you have to maintain service on the radio for 12 months which you agree to when you purchase the radio which from the price you stated was the audiovox express ez. Now granted the rep you spoke with may not have stated them to you just to get commision for the sale but you are also sent them via email and a copy is included with the radio. So it goes without saying in this day and age you gotta read the fine print.

Where's the web site? I like Kmart and shop there often but you have given us a reciept to take a survey to win a $2500 gift card. How can I do this if there is no web site. My reciept no. is [protected]

There has to be some US law that prohibits Sirus from caneling their service. nI would be very interested on any comments aboutb forming a class action lawsuit. I feel they are in direct violation of the Rico Act. Any lawyers in our midst?

I wouldn't trust them either... canceled earlier this year and am now getting NCO collection calls. What an unfriendly bunch they are! Got on the line with one of them finally and she stuck me back on hold when I was getting her my reference number. I was really wondering why a collection service was calling me so I called back after getting disconnected... after calling back and waiting again... found out it was my Sirius account. They wanted seventy something dollars... how did I plan to pay? I said I don't since I canceled Sirius and expected that I would not have to pay Sirius a thing given my account was up to date when I canceled. They said they would note that on my account... will see what that means I suppose. She was pretty short with that reply and hung up.

So I thought I would call Sirius... waited on the line with them and they have no record of my cancellation. They interestingly enough have me on record as owing $28 dollars when they finally terminated the account. A bit of a delta between what NCO is trying to collect on the alleged dept. The CS guy at Sirius apologized to me for "any inconvenience" and I wasn't sure how to answer that. That cements me never ever signing back up or recommending Sirius to anyone though.

A similar thing seems to have happened with my account. I purchased a car that had 6 months of sirius radio. I was uncertain about whether or not I wanted to continue. I contacted a sales person to discuss the options, hemmed and hawed a bit and told them I would think about it and they could send me an invoice and I would decide. In the mean time I decided to not continue the service and my radio continued accessing sirius. I received a number of statements saying if I didn't pay the bill, they would turn off my connection. This was fine with me and so I let it lapse assuming they would simply end my service. Yesterday, I received a message from NCO saying I needed to call them regarding a collection. I called them, stayed on hold for 15 minutes, was disconnected. I called again, and was told that sirius sent my account to them and I owed them 114.00 for cancellation fee. NCO told me that there was nothing they could do and if I wanted to dispute it, I should call Sirius. I called Sirius and they told me there was nothing they could do about it since it was turned over to a collection company. I was put on hold for about 15 minutes while the sirius representative did something to investigate my account I guess. I then asked to speak to a manager and was put on hold a long time...I probably waited 30 minutes and no one ever came back on the phone.

I too am dealing with NCO and Sirius. What a scam. The canned answers I get from representatives from either company are used to blow smoke. I originally subscribed in 2005 for one year. The service renewed twice and as the third renewal approached I called to cancel, six weeks in advance. No correspondence for six months and then a collections letter from NCO for service for the next year.
Sirius has admitted I cancelled on February 29th. When I call Sirius I spend 9 out of 10 minutes on hold.
I no longer trust Sirius. The chance of getting that refund is slim, if you ask me.

I had Sirius radio that came with my Aspen in 2007. It has allways been a constant arguement of when my service was due. I wrote my chrysler dealer 2/2/2007 a check for
purchase of my new SUV, the salesman and I sat in the vehicle while he ordered the service. These Idiots at Sirius keep saying my account was due 1/1/ a full month before it was due. I called customer service twice in early Feb, to inform them that I no longer wanted their service finally got
thru to them about the 20th of Feb, told the representive that I no longer wanted their service. they cut off within 30 minutes. Today I received a letter from a collection agency for $35.63, I always payed anuually. talking to the nuts at Sirius is like talking to the IRS, no body knows what they are doing and could care less. If they wanted to do whats right they would bill be for 1 month instead of 3 months.

its their loss as I was going to to purchase a radio that I could use in my other vehicles. The $36.00 is not the problem, Hell my Scotch runs more than that.
its the fact, that they are ripping off for service I did not receive.
hope my brother has not ordered their service, he was thinking about it., but he'll change his mind when I give him a ear full about Sirius.
If you want to listen to 24 hrs of rap-crap, gays, vulgar language this is for you.
I enjoy listening to my local stations and my cd's I get a lot more out of them at a lower cost than Sirius.

I will bad mouth them every chance I get.

NEVER DEAL WITH THESE CROOKS.

I hate Sirius Radio, but not as bad as I hate Mojo Nixon on "Outlaw Country!" I started out with XM radio 6 years ago. I fell in love with X-country. Then Sirius took over, and revamped the station with their version. Mojo Nixon is a loud, offensive, vulgar pig. I now can't have that station on during the day with young kids in the car. We have 3 accounts with them, and want to cancel them all.

if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

I prepaid for two years of service through my credit card. Since I lost my job, I did not renew after the contracted time expired. They tried to debit my credit card, but they couldn't so they keep billing me. Not only that, they sent me to a collection agency (?) I asked what they were collecting. I prepaid for two years, the two years is up, I didn't renew, so what is going on? I will NEVER get XM again, and I will make sure everyone I know passes this around.

i work for XM n i am glad we dont want you as a custonmer so goodbye

On July 2, 2017 I called to cancel my XM Satellite Radio service - Account 1-[protected] because I was not using it or listening to it. The person on the other end of the phone did not want me to cancel my service and offered me a 3 month service for FREE. I was told at the time that I was not on a contract and I was to call with any changes. I asked if I needed to do anything if I did not want to continue the service at the end of the 3 months and I was told no, nothing. I have received an invoice for the FREE 3 months service. I am not paying it and I want the service shut off in my car. My radio ID number is N73L10WQ.

In 2017, I bought a new car and paid extra to have an XM radio installed, and paid for a 1-year subscription. About a month later, I rented a car for a weekend trip. The rental car had an XM radio- but it wasn't activated. I thought- well I'm an XM subscriber, so I can just pay to have this activated temporarily. It was a long drive through nowhere, and I was so far happy with my XM experience so I didn't mind paying a little bit to have satellite radio to help pass the time. The sales rep on the phone informed me that the minimum time period was 1 month, for about 13.99. Sounded a bit high, but what the heck I thought. No less than 4 times, however, I asked the rep this question: "You are sure that it will only be activated for ONE month" "This is only for ONE MONTH, right?" etc. etc. Every time he assured me it was. Fast forward about a year. I informed my wife (who does our bills) that my XM radio annual fee should renew in the next month or so (so she could expect it on the credit card statement). She said- what do you mean- we are paying every month. What? I went and looked- lo and behold this 13.95 fee had been billed every single month since my road trip (in addition to some $28 activation fee!).

No problem I thought. This is an obvious mistake and I'm a happy customer about to renew my service. Wow was I wrong. The XM rep would not refund a nickel. At least the rep was friendly (I could tell she felt bad about it). The supervisor was a professional thief. She went on and on about their terms of service. She took ZERO responsibility for the claims of her sales rep. Now you could say - well maybe I was just making it up. But I rented the car for a WEEKEND it is completely unreasonable that I would subscribe to XM for a year in a car I had just for a weekend. Her response- how do I know you only rented the car for the weekend? Really? Well I can show you the receipt. "Our terms of service..." it went around like that. ZERO responsibility on the side XM. I refuse to do business with companies whose business models are based on ripping people off- and clearly this was the case here. So I canceled my service. I then complained to my credit card company, who was willing to go back only 3 months and charge back those charges to XM. Today I got 2 pieces of mail- an offer trying to get me to reactivate my account, and a bill for the reversed 3 months charges (without any explanation what the bill is for- it just says 'previous balance'). I refuse to pay for a service I did not ask for and did not use. This company has a business model based on fraud and they can't ever bend their "rules" because once they do their house of cards will collapse.

One big problem with XM Satellite radio is that new entries (including errors) by a rep end up carved in stone. Earlier this month I ordered an ExpressR receiver, an XM Sound System and a 12-month XM Everything service which I was told by the rep who wrote me up was the only available option. I got the radio gear and the12-month service agreement was also mentioned on the invoice. But when I set up online account access I discovered that I'm only credited with 1 month prepaid service. I called their number and another rep confirmed that this is all I'm credited for and after I read him what the invoice said he promised to clear up the discrepancy. I log on every day since and nothing has been resolved. The records still show only 1 month. One rep extended the call at the expense of more cell phone minutes doing and endless repetition of a hard sell of a "lifetime agreement", in complete self-denial of the fact that offering the customer more services costing more money is bad manners with customers who are calling to make a complaint. It's more likely that we're in the opinion that what we've already paid for shows signs of having been a waste of money. One other minor issue is that, despite one or two buttons on the unit and the remote that have more than one function, there's nothing in the user's guide for the tuner that says how you switch it from one to the other, but that's just a bee sting compared to account errors and what they can cost a customer in money, phone time, and (oh yeah) his own time.

XM is pathetic. Nice Concept and product. But they play billing games as well as games with customer service. You can't cancel or get any money back. Consult your bank and dispute the charge or you will spend well over an hour on the phone for nothing... they tell you 72 hours and you will be credited... then nothing! It is a total nightmare and you will regret ever allowing them to charge your account.

The complaints are true, stay far away from Sirius !

After reading complaint after complaint about Sirius Radio billing dept. on various internet forums, I decided to subscribe, but pay by "MAIL INVOICE ONLY". That way, if they were as bad as people say, then they wouldn't have my credit card number to bill without my permission.

Later, I called to Cancel my subscription about a month before the renewal date. They asked for my telephone number, and then told me that I couldn't cancel my account because I didn't have an account.

Then I got a bill in the mail that had my account number on it. I called just before the renewal date, and specifically canceled by providing the account number.

A month later I got an email saying that I owed them overdue payment. I called and spoke with a supervisor: He said that he saw the record of my earlier call requesting to cancel the account, but that I had failed to ask for the "Cancellation Department" and that until I spoke with them, the overdue amount would continue to increase, and that they would hand the bill over to a collection agency. Then he hung up on me. (That was a Sirius supervisor!).

I called back and spoke with a different supervisor. I explained that I had been trying to cancel over and over, and he said that I didn't really have to speak to the cancellation dept. He said he would cancel the account and delete the balance due. (Thank You Pedro for at last canceling the account!) He also said I could verify that he had cancelled it and deleted the balance due by logging into the website, with a new ID and password that he provided.

Finally, I'm done with Sirius, and my advice is the complaints are true, stay far away from Sirius!

I emailed, called and wrote to request that our Sirius Radio subscription, which has never worked for us at all (no reception whatsoever on the DC Amtrak), not be "automatically renewed" on our anniversary date. They sent back an email ***thanking us for renewing***! (The prior phone call resulted in a hanging up on me by the "cancellation representative" who told me only on *one particular day* could this non-renewal action be accomplished without fees- the anniversary of the day I activated the account-!). I have already called Visa to dispute this future charge, but I am reading online from others that Sirius then send the account to collections!

DO NOT EVER GIVE THIS UNSCRUPULOUS COMPANY YOUR CREDIT CARD INFORMATION! It is apparently IMPOSSIBLE to extract your card from their hands!

Well, to start off, I bought myself a Starmate-3 radio for Christmas , for $60, because Sirius had this advertisement on the packaging of the radio for their new "Convenient Pay-As-You-Go Plan". I figured this was great for somebody like myself because I don't have a credit card, nor can I get one. So I took the unit home, installed everything in my vehicle, and phoned Sirius to activate it, and they told me that even for this new plan you still need a credit card or a prepaid card. I searched high and low for about 2 weeks until I finally found a Sirius Prepaid card at Walmart hiding in a little display nowhere near electronics. So I spent the $50 for the prepaid card and I rushed right home to phone Sirius thinking that I could finally enjoy my new radio. What a disappointment that became in a real hurry. They told me that I can only apply the prepaid card to an existing account, which, of course, they NEED A CREDIT CARD FOR! "Convenient Pay-As-You-Go Plan" ? I really really beg to differ. So I sent them an email stating the situation about my useless new radio and my equally useless prepaid card that I can't return, and obviously will never use. Wonder what their reply will be? I haven't received one yet, but I have great expectations that it will be about as helpful as their subscription staff I spoke to on the phone. They really should screen people and train them before they put them at a desk answering the phone, but thats a whole other complaint issue for this company. I'll update this post if or when I get a reply from Sirius to let other consumers know about it before it becomes their problem too. Oh yeah, I almost forgot, buyer beware that the Stratus model of satellite radio DOES NOT come with a remote control as indicated on the packaging. I returned 2 of them to the store before opening a box for a Starmate-3 prior to purchasing it just to make sure it actually came with one. The store manager and myself checked several of the boxes for the Stratus and not one of them had a remote in it. Yet another false advertisement by Sirius. Follows suite I suppose, they do it continually, even with their "Advertisement free" policy that they stress so loudly. I listen to Sirius at work all the time and yes they do advertise, whether they admit it or not, and of discussion because we all know it. Thats ok, we can forgive them, because lets face it, it's way better than listening to the local AM dial thats packed with nonstop ads!

So you couldn't put a prepaid card? Many stores have them & I don't see why you couldn't do that, but you do have a point. It seems from their phrasing on the package that you don't need a credit card. Perhaps you should wait for their reply, but I think a prepaid card would be the easiest way to go.

Pablo

Same problem!

XM rep told me I could buy a radio that could plug in to the cigarette lighter in the car. I bought it, thru XM. Needless to say IT DIDN"T WORK! We even tried to have it installed by pro's! I called and explained and they said I could return it, so I did, and cancelled the service-I THOUGHT! They continued to bill me for a year. We have 2 other cars with the service and because of that I didn't catch it until this month. I paid a bill for service for 2 radios last month (1/2011) then received another bill for another radio this month, Feb, 2011. I was told of the continuing service, that it was finally cancelled and would receive a $50.00 refund! and a call from the billing dept. in 7-10 business days. This was all last week & today I received another bill for the cancelled radio! I called again and told yet a different tale of what would take place. After being put on hold for several minutes, I just told the lady what I plan to do - filing complaints, writing letters, etc., she then offered to let me speak to a supervisor - which I had asked to do in the very beginning of the call today. I said politely, thanks but no thanks, too late now. My patience is long gone. If a class action suit is offered, I'm in! camerocrusin@gmail.com! Over $500.00 is a bit much to throw away for me - which is what is due to me in way of a refund, which I know I'll never see from them. That's too much of admission of guilt.

Today, i had the same problem. I stated my service back in 2007, the firt year i just want it to try xmradio. So, i give them my credit card number with the choice of me having the service for only one year, that year when by at 2008 they charge my card, i cold them and as them to please cancel my account. I when to my bank and they told me the same thing, "to change my credit card number". at the end of this year after i cancel my account on 2008, XMRADIO is calling me day after day. Im tired of this. I will never again have nothing to do with any company that have to do with satellites. I will also like to start a class action lawsuit.

I would like to take part in a class action lawsuit against them too. I paid for a 4 month service at which time I thought it would discontinue. I have now just received a collection notice from CCA Collection Company of America on behalf of XM radio for some auto-renewal I didn't know took place. I never authorized or knew they would auto renew. This is ### and now they have damaged my credit. please contact me at cantwait2b@gmail.com with any helpful information.

I too would like to get into a class action suit against XM. I had service for about 14 months, I then cancelled my service in March 2007. They continued to charge my card. My wife called again in August 2007 and they told her they could not refund my money but would cancel the service. In February 2008 I received another bill from XM. By this time I have already changed banks and they weren't able to charge my account. They sent me a bill for $32 for the interupted service. I obviously called them and told them that I had already cancelled the service twice, but they showed no record. I have been over charged $134.12 by these thieving ### and I WANT MY MONEY BACK. I would love to stop these people and do what ever I can to stop them from the continuing defrauding of people.

These complaints are just the tip. Think about all the people that were to busy or considered it a mistake or employees stupid! Not so. There are just too too many people saying the same thing! After making it clear, they refuse to return money they are NOT entitled.

CLASS ACTION suggestion?

My opinion is that it is not timely, effective nor adequately punitive. While wheels spin trying to orginize, you then are at the mercy of an attorney, his motivation, ability, and loyalty...that's if you find one. While the money machine continues and don't forget, next month there will be some VERY happy polititions. At the very least, out blabber mouthed leader has a perfect forum for his stories and diatribes absent of actual fact or substance. Don't the idea of listening to what is going to be and why when you have the better part of political intention free for you to observe for yourself. It is the intention you can be mollified with analogy that dance in your ear but the past remains just as you see it. Future performance best indicator is the past.

XM radio financed salaries over a million and stayed alive over five years. Now the wimpering bankruptcy is flipping to an Opra, NFL, Emergency Notification, Polititions Wet Dream, already in virtually every car in American. If XM pushes the trillion gross while claiming massive losses to cancel it out, but is now magically poised for super star mega bucks, I want my two year subscription I paid in advance and as far as the equipment that I'm supposed to be so happy is "coming down"; "lowering prices", blah, blah...they can have it, I'll NEVER use it again.
If YOU out there are smart, look how many people say the same story...you won't give them your money either.
Organize and boycott. Do not listen to this station. If you drive an auto that is providing this equipment, direct yourself to that company and let them know. Boycott XM Satellite and any partners whether CSPAN, Onstar, or contract renewing automaker who funds this company and supports them making hundreds of millions after robbing Americans a few hundred at a time. SICK!

Tell anyone you speak to, write to, or exchange thoughts in any way.

BOYCOTT XM and their corporation supporters!

You should have been told that you CANNOT transfer service on any OEM unless your Vehicle/radio is stolen or defective.

You CAN transfer Lifetime Memberships, to 3 alternate radios if the Radio that you set your LTP up on was a DOCK '&' PLAY radio