Sirius XM Radio review: Sirius deceptive billing practices 12

Sirius may have decent music selection, but their customer service is beyond horrible.

They have you on hold on average of 40 minutes with horrendous elevator music.

When someone finally answered my call, I asked if they were short staffed. She said "No. A 40 to 60 minute wait time is acceptable to them".

No way!

At this time I have been on hold for 57 minutes and 43 seconds...waiting to speak to a customer service rep. I started with the intent of changing my ESN number because another radio broke after one year of limited use. At this point, if someone does ever answer the phone I will be canceling this horrible abuse of my time and money. Never again.

I just bought a new car w/ XM Radio & wanted to transfer my Sirius service. I am now on the line for the 3rd time because they keep disconnecting me. My 2nd call was to the Phillipines and then transferred to a US rep.

You can't transfer service from Sirius to XM. It appears you can't cancel service on-line (& least not if you seek a refund for unused time) & they don't even want to take the order over the phone.

Received a bill in my name. Paid bill by check drawn on MY account. Payment was applied to another persons account. I received another bill. Sirius XM wouldn't correct the error when I contacted them!

I tried to refresh my signal on line to find that my username and password no longer work, and the ID to my sirius radio no longer exists. Sirius was unwilling to provide me with details or remedy the problem even though I have been a customer for 7 years. I can't wait to see if they try to stick me with a bill!

I told Sirius XM in June 2011 that I want to cancel my subscription - I told them this numerous times. Now, Oct. 1o, 2011, I've been contacted by a collection agency for a past due amount with Sirius. I called Sirius and spoke with a supervisor who said there's nothing he can do and that I need to speak with the collection agency. I called the collection agency who said the only remedy is to pay the amount or I will be reported to a collection agency. I feel that I'm being blackmailed for an amount which I do not owe.

I've been with XM for years and was satisfied with the service. When the merger was announced I knew it would only be a matter of time before rates went through the roof and service went in the tank. Now is my renewal time and they want to double my rates! I was on the phone with one of the "save" reps mentioned above. We finally agreed to cancel one radio and put the other on a two year subscription for $300. As we are about to close the deal, she said "would you like to continue with Serius Internet?" I asked if that was included in her quote and she said it was extra. I was on the phone 45 minutes with these people - either on hold or transferred between reps. I told her I could not believe she would dare try to upsell after our conversation.
Unfortunately, I do like satellite radio over land-based stations. I just don't like the price.
If you want to complain, direct your ire to the Federal Communications Commission. They authorized the merger. Tell them they should have known this would be the result of a monopoly service.

We have managers, but these managers arent supervising how we work with customers. they only make sure we are on the phones and taking calls. their job is to push us to save more customers and sell more radios! the more we sell, the more commission our managers made! no one cares about customers.

"your service will continue until you cancel and you will be automatically charged on renewal for the term you select at our then current rates."

that means you give us your credit card info and we charge it based on the subscription you choose. if your credit card expires and you do not renew it you still receive service for 3 months. Then the service will shut of and a bill for the past 3 months will go to collections. at that point the employees at stream global services cant access your account. it becomes shut off to us. it gets turned over to another company called CCS Financial. You have to call them and pay the bill or it will ruin your credit!

I worked as a rep for sirius. They had us work in a specific department called "saves". you know this department as customer satisfaction. when you call to cancel your subscription, you are speaking to someone whose sole purpose is to keep you subscribed. why? because each rep is paid commission based on the percentage of subscriptions they retain! a rep must have over a 50% "saves rate" in order to receive their commission check. I can personally testify that representatives WILL PURPOSELY KEEP YOU SUBSCRIBED, EVEN IF YOU WANT TO CANCEL just so they will receive their commission. I HAVE ALSO SEEN EMPLOYEES TAKE DOWN CREDIT CARD NUMBERS AND MAIL CUSTOMERS RADIOS THAT THE DO NOT WANT TO ORDER just so they will have radio sales. The company gives away daily prizes such as gift certificates and even nintendo ds systems to reps that sell the most radios. Also, when you call Sirius you are NOT speaking to s sirius employee. You are speaking to an employee of Stream Global Services, and outsourcing company. Also, any employee can take a supervisor call. Thats right people, WE HAD NO SUPERVISORS ON THE FLOOR. Kids as young as 17 have full access to your account with absolutely no supervision. If you ask to speak to a supervisor we just place you on hold for about 10 mins, play our gameboys we won from stealing your credit card info, and ask one of the people who sit next to us to take the call. While you are on hold we [censor] about how stupid you are and how you didnt read the fine print, which we have all had drilled into our heads.

As I write, we are going through a billing/service problem with this nasty little company. They seem to have taken a monopoly mentality just as the early cable TV people did. They are taking our money without providing the service.

We will, of course, lodge a complaint with the state authority but suspect it will have no effect.

Stay away from this so-called service. They don't have their customer's interests in mind and they simply don't care.

In our case, they are thieves.

I was on hold for 32 minutes. I was able to cancel my service after listening to countless offers to retain me as a customer...wasting more of my time. Sheesh, I just don't want the service anymore, and I have to say, Sirius's cancellation procedure is questionably shady and definitely inconvenient. I won't return as a subscriber for a VERY long time, if ever. I followed up in writing and sent it certified to ensure I am covered if I experience any further billing shenanigans.

their product has become ###. when they were xm radio, xm was the best. the channels were amazingly programmed, the hardware was innovative and worked great and their customer service was as good as you can expect for a big company. then they snowballed the government and lied their way into a merger with sirius and now everything stinks. there are service reps in random 3rd world countries who have a limited grasp of the english language, they are unable to help you or actually do anything for you, there are far too many interruptions in service considering they have a satellite and its supposed to broadcast the product directly to your receiver, and even though they promised the government they would not raise prices and the product would actually be better for subscribers, the prices go are going to go up and the product is ###. mel and howard ruin yet another media medium. howard took the 500 million and listeners get the shaft