Sirena Moving / unsatisfactory and felt misled
I checked the website looking for reasonable movers to have mom moved from texas to st louis missouri on 3/06/09. received information from nationwide relocations, called other movers to get quotes and they were all higher than this company, so i called my sister and told her nationwide was the cheapest. i called the company spoke to a howard melnick and he gave us a quote and told us they had a binding estimate and their rate was base on weight and mileage. first quote was 1, 371.18 with a estimate weight of 3, 080 lbs. and we had to pay a deposit of $564.77 to hold the slot for the move. i was then emailed 4 forms that had to be signed and returned immediately. these forms was a deposit slip of the deposit, the order, furniture list, and their terms and conditions. while this is going on my sister is driving from st louis to texas to help my mom move. she called howard melnick and changed the dates because she wanted to get back earlier. so all paperwork was signed and faxed back to mr. melnick. on march 13 received a call from someone name jullian with nationwide stating they needed a accurate description of the items to be moved because it would be based on the weight. my sister called and change the date from 3/18-3/19 to 3/16 -3/17 and delivery date would be 3/18/2009-3/31/09 and gave him a list of the items to be moved. this changed the weight it was not 4, 554 lbs and needed another $963.40 deposit. so my sister paid this and he emailed as to change and sign the forms again and fax back to him asap. so now our total deposit is $1501.17. now was told the movers coming would be sirena moving, changed from all coast, he said something about they couldn;t service them, anyway was told sirena moving would be contacting us as to the time. maya with sirena moving called and said that they would be there between 2 and 4pm, then she called me and said they would be there between 4-6 pm. that monday, never showed and kept calling maya as to when they would be there, since they are based in arizona, had to wait until 11:.00 texas time to contact them. only given this number to call [protected] which turned out to be a cell phone and each time you called you only got a voicemail. left messages as to their arrival and then called mr.melnick at nationwide as well. he said he tried to call and got no answer as well, told to call give them 3 hours since the time was different. so i called my sister to see if they had contacted her and she said she had not heard anything. later i called again to speak to maya, of course no answer and did not return my messages. my sister said she called and said they would be there a 8am the next morning. well march 17, 8am no show, so i called again to get status, and because of the time difference i had to wait another 3 hours to reach them. Finally got a call back from maya and said the drivers had some problems with their truck and would be there that day. still not give a exact time. called mr melnick, he just said oh they will be there give them time. well they finally arrived about 11:00 am the 17th. I expected a moving truck with the name sirena or nationwide relocation signa on it but my mom said it was a rental truck. the drivers explained why they were late, something about another move problems with customers packaging etc. mr.melnick said they were coming from houston but they told us they were coming from phoenix so i guess that explains why they did not show up that monday. any way they loaded the truck and told my sister the weight may be over would not know until the got there. my mom and sister left that wednesday and the mover did not get there until thursday . in the meantime i get a called from betty at nation wide saying our balance would be$ 1677.58 and this had to be paid when the movers got there. i called my sister and told her. Then i get another call the next day saying the balance to be paid was $2539.98. i asked how did the balance change from yesterday and she said that it was over the weight and that they had receive the incorrect ticket, it was someone else ticket. i called my sister to tell her and she was not happy, she called mr.melnick, who did not answer his phone, called jullian, also didnot answer when i called. then called maya who said that the weight went over 3, 347 lbs. by then everyone is furrious. my sister was upset and she called to ask if we could help out with the money because the drivers wouldnot unload the truck until they got the money. I was going to use my credit card but was told they could not take a credit card, had to be cash, cashier check or money order. so me, i am in texas, go to the bank get the money wire it to my sister in st louis and then she had to go back to change the cashier check because the name was not spelled right. so we had to pay $2539.98 along with the deposit we already paid. i called mr.melnick and told him why the cost changed and he said that it was the weight and transferred me to betty in another department. she went on to explain the weight over and that was what we had to pay. my sister is really furious now, she called maya and she would not answer her phone. so we paid the 2539.98. i finally got maya and asked her about the lateness of the drivers and she said she could only compensate $25.00 for the lateness. i asked my sister did they take the $25.00 off and she said they did. I asked my sister di d they give her any paper work as to the weight. so i called nation wide relocation and asked them to confirm the weight before and after the truck was loaded. i also asked her to fax me the weight tickets. this time speaking to another customer service rep and she said whe would fax over right then. never got them so i called nationwide back again and spoke to cicely. she said she would fax again but one of the tickets was real dark and possibly have a hard time reading so i told her to mail me a hard copy.
well my mom said the movers sirena drivers broke the glass in her china cabinet and the top and told her they would be back the next day to fix or pay for but as of today march 25 no one has called or showed up. This was a frustrating and expensive move inspite of the binded estimate that nationwide told us. so now we are $4000 in the whole. Iunderstand the economy is bad but companies that take advantage of people struggling to survive is just horrible. hope no one else goes through what we did.