This is entirely true- plus, this company destroyed my apartment because they were late arriving, and I was forced to give them my keys. They left blood and urine all over the bathroom which I had to clean up myself.
They broke nearly everything they moved, they were late delivering, and the company is completely unresponsive. Whats more, they refused to deliver without me signing all forms including the one that said all of my goods were present and in good condition.
Do NOT use this company or Nationwide Relocation- the broker that set this up for me.