Sinorama Holidays — trip to china
We purchased the tickets in February and paid in full a month ago from Sinorama. Since then we have been calling and email to follow up in regards to the flights, The people in Sinorama office kept telling us that "flights are not ready" or "we are still working on the flight schedule". More over they promised us the flights will be around 10 am or later on April 22nd. Finally, we got the flight schedule for the trip from Sinorama after one month chasing, we were surprised with the odd route, we will be flying from California to Chicago( to the east) and then fly back to china to the west. We asked them to consider our inconvenience and rearrange the fly schedule. But in their Email "But since your air tickets had been issued and we have nothing can do for changing any route at this moment."
We received the email with the tickets from Sinorama and they did not give us the opportunity even to review the tickets. If we know from the beginning that we will flight to Chicago we would object at that time, and no one inform us or let us know ahead about the flight schedule. That is not a professional customer care with their statement regarding the air tickets.
Again, we called Sinorama and we replied the email to Sinorama and they ignored us. At this point, we are not sure if we still pursue our trip with them.