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Singtel / money and data deducted due to ongoing app.

United States

I check my balance on 13/09/17 and my balance was $30.86 and data 52mb at time 18.48. So i carry on my work where i didn't even touch my phone till 20.43 where i wanted to make a phone call and i was told i have insufficient fund and then i check my balance again and it came out all have been deducted to 0. So i call up the cust care and cust service say the system was not updated yet and it will take 2 hours so he say will call me back at 22.00 and he did with the answer its still not updated and will only give an answer the follwing day at 10am. So i receive his call in the morning and the answer i got was it was deducted by the on going app and i should have disable the internet when is running low. I don't think 52mb is very low where i'm not even using it rite. Then why are singtel selling 10mb for $1? Just for on going app to deduct? At time 14.34 when i top up my data was 52mb and at time 18.48 i still remain 52mb and why in this 4 hours theres no on going app? I didn't off my data also. This is so rediculious rite. I really felt being cheated where i just top up the money on the same day itself at 14.31. This reason given is really unacceptable. I've attach some screenshot of the balance i've check pls go through it. Tq

Singtel
Singtel
Singtel
Singtel
Singtel

Ni
Sep 13, 2017

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