Singtel — fiber termination

I asked for relocation service 12/09/2017, after a few attempts of the singtel engineers and it's still not working. Hence i asked for termination at the early October, and till now I'm still be charged for the monthly subscription fee. I followed up and called 2 times, each time they told me they'll call me back which never did. And I have to pay each month till they fix their system probelm and terminate my line.

So i guess i'm paying singtel to fix their problem?