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3.0 152 Reviews

Singles50 Complaints Summary

75 Resolved
77 Unresolved
Our verdict: Dealing with Singles50, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Singles50 reviews & complaints 152

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3:57 pm EDT
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Singles50 charges from my bank account

I have availed of Singles50 service and paid a small amount to try the site. Never availed of premium service . I deleted my account to them but with great difficulty and eventually notices stopped coming to my email. I assumed that it was all finished and dealt with. Last January 2019 I got notified that I got a 299 euro deduction from direct debit done by the mentioned site. When I complained about it to the bank they said that they cannot ask a payback to the site because I did access the site and gave my bank details. I asked that it be block to prevent a repetition of getting deducted which the bank did. But this month I got charged again for 99 euro stating for premium membership again this time from a different merchant, the reason why they got to deduct. But since they got blocked initially my bank initiated a payback after which Singles50 emailed me to ask for the charges. I asked for a contact number to resolve this but got no response. They keep sending and insisting that I owe them 99 euros.

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Be2
,
Jun 05, 2019 5:54 am EDT

Dear Amirah Theresa, we're sorry to hear about your complaint. Please contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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5:09 am EDT
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Singles50 singles 50

My personal information for the second time has crossed over onto someone else's profile. I cancelled my profile the first time on this site for the same reason and it has crossed over to the same person again! I just paid 6mths subscription again and it's not my profile so I would like a refund and cancel my subscription. I can't believe this has happened twice with the cross over of profiles with the same person.

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Be2
,
May 20, 2019 3:53 am EDT

Sorry email address is cs @ singles50 . com

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Be2
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May 20, 2019 3:52 am EDT

Dear Davidted, we're sorry to hear about your issue. Please contact us at cs@singles50.com, add complaintsboard.com in the subject header. Thank you! On behalf of the be2 Customer service Team.

ComplaintsBoard
R
7:58 am EDT

Singles50 falsely created profile

This is my last resort, as just as so many have been complaining of a non-response from the customer service department, this has also been my experience.

I have NEVER visited your website, and certainly NEVER created a profile page.
Was it not for the emails in my inbox from strangers, I would have been non the wiser.

But someone did create one, with all my correct personal details, my area of residence, my height, likes & dislikes, children living with me, all created to perfection.

I am not on any social media platforms at all. My profile picture was taken from my mothers Facebook page, so this deviant also knows my maiden surname.

For some months I have been receiving many sinister WhatsApps and SMS's.
All with very disturbing sexual content.

I desperately need to find out where this (my) profile originated from.
As the police are unable to trace the sender of the cell messages, and I am living in constant fear.

It is very clear that this issue is of no importance to you, as you have ignored my numerous emails.
Just as clear, as anyone, being able to anonymously create a profile for someone, is not your problem... email address & password and all.

Why would you chose to protect this person?
Please don't make your website yet another avenue to terrorise the unsuspecting.

Renate
Cape Town
South Africa

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Update by Renate Lombard
Apr 03, 2019 4:46 am EDT

Still awaiting further communication from your customer service team.

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C-Date
,
Mar 27, 2019 7:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are very sorry to hear of this issue and it has been escalated internally, please note however that if a profile is not registered to your email address we cannot provide you with any details of the profile due to data protection laws. Our singles50 customer service team will be in contact with you.

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Author of the review
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Renate Lombard
, US
Mar 29, 2019 3:59 am EDT
Replying to comment of C-Date

I have not cancelled the false profile, and the old alias email account, used in creating this profile, has been reactivated. The picture used, I have deleted, out of fear of further victimisation.
I urgently need your assistance.

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Author of the review
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Renate Lombard
, US
Apr 03, 2019 5:05 am EDT
Replying to comment of C-Date

Still awaitng communication from yout customer service team/

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Be2
,
Apr 09, 2019 11:38 am EDT

We have contacted you in March and we will contact you again by email, please note however that we cannot discuss personal details on here and we stress that for your own safety you email us directly with any questions. thank you from the Singles50 customer service team.

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Author of the review
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Renate Lombard
, US
Apr 11, 2019 5:50 am EDT
Replying to comment of Be2

I have been emailing you, directly, almost everyday, but still no response. I have offered to attach a copy of my Identity Document. If providing you with proof that I am the person on the falsely created page, still is not enough, what will be sufficient to warrant disclosure of the creator of the profile.

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Be2
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Apr 16, 2019 11:11 am EDT

The profile has been deleted and we do not have any information at all about it anymore, therefore we cannot give you any information about who created the profile. Due to data protection laws once a profile is deleted all associated information must be removed and this has been done. We hope this clarifies the matter to you. Sorry but we do not have the information you are requesting. From the Singles50 customer service team

ComplaintsBoard
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3:13 am EDT
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Singles50 online dating service

Singles 50 dating site has withdrawn funds from bank account without permission! $194.00 was withdrawn from bank account without permission! We want the money refunded and dating site closed! We don't know how they got our bank details! The bank and local police are looking into this site! It could be a scam for money! Please look into this singles 50 dating site! Waiting for reply!

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3:42 pm EST

Singles50 scam

This company is a scam and rips people off! I wanted a refund to no avail, and they inform me of fine print. Reems of scrap. I Contacted again as I want to discontinue and told I need a form, which I cant find and a simple person lke me finds this very difficult. Why are compamies like this allowed to automatically deduct money from your account! This is wrong and the process to get out of it. Please help me and others. All I want is to end this dreadful membership. Why cant a email to discontinue be not accepted. Already no refund, so icount my losses.

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9:09 am EST
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Singles50 false billing refusal of refund

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register Luxembourg B123206
Managing Director Laetitia Pateau
VAT IDs Luxembourg: 2006 2454 440
European: LU 215 36 271

They advertise R99 bill you R396 and next month want to bill you R2000. They refuse to refund you even though s18 CPA and s44 ECTA give you 7 days to cancel and claim a refund.

You must change your bank card and report them to the police

Read full review of Singles50 and 13 comments
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Aine Tiernan
, US
Feb 19, 2020 3:50 am EST

The customer services email doesn't seem to work...

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Singles50
Feb 19, 2020 5:23 am EST

Hi Aine,

Please contact us at cs @ singles50 . com and add ''complaintsboard.com'' into the Subject header.

Thank you ans wish you a good day!

On behalf of the Singles50 Customer service Team

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Aine Tiernan
, US
Feb 19, 2020 3:49 am EST

Has anyone actually heard from a debt collection company- like they threaten?

I have had the same terrible experience and am concerned about threats of debt collectors :(

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Be2
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Jun 11, 2019 6:24 am EDT

Dear Andrew du preez, we're sorry to hear about your complaint. You can contact us at cs @ singles50 . com, put complaintsboard.com in the subject header. On behalf of the be2 Customer service Team.

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Andrew du preez
, US
Jun 08, 2019 2:21 pm EDT

I signed up today on a mobile device and on the sign up page it quoted R199 for 12 weeks not R199 per week after I paid I found the amount of R2337 deducted from my account . I then went and jumped through hoops, as the web site has no clear customer support page and I still cannot find the link. I want them to refund me money and cancel my subscription as this is very misleading and borderline scamming...

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Be2
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Jun 03, 2019 7:08 am EDT

Dear Helene Jordaan, Please contact us at cs @ singles50 . com so that we help resolve any issues you are still having and quote complaints board so that we can act quickly. Thanks in advance.

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Helene Jordaan
, ZA
May 27, 2019 9:05 am EDT

Helene Jordaan 27/05/2019

I registered in November 2018, I cancelled in Dec 2018, they took off R999 . They took off R999 x 5 times, January to May, until now on the 21 May 2019. Now they cant find my email adress, but they kept my Card number to be able to deduct. I need my money back URGENTLY . Please can you action and advise URGENTLY PLEASE?

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Jinky Torres arcellas
, US
Aug 17, 2019 12:41 pm EDT

I also regestered last August 9 2029.i regestered 18$ ago.per month but why I'm shock they deduct 223 $ ? Pls any advice how to cancel .I dnt want this app .my money lost 200 over with in 3 months only . I refund my money

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Alma Burce
, US
Feb 27, 2019 10:06 am EST

To whom it may concern,

Pls. give me back my money which was wrongly debited to my account. I registered last 21 feb. 2019. I subscribed for 4 weeks worth $12 only then suddenly debited to my account p12, 140.70 got me shock to this amount. I will cancell my subscription. kindly do action for this matter.

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Be2
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Mar 04, 2019 7:36 am EST
Replying to comment of Alma Burce

Please email us at cs @singles50.com to resolve this issue. Thank you in advance.

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Adel Lortan
, US
Feb 18, 2019 5:58 am EST

Hi
I registered on 15 Feb 2019 for the Premium membership for 6 months @ $9.99 per month..i am extremely unhappy as my credit card has been charged $239.76. I want to cancel the Premium membership immediately & would like to get my money refunded. I did not approve $239.76 to be debited from my card. I read through the cancellation details & was advised to contact customer service before cancelling the membership. Please can you action and advise asap

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Be2
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Mar 04, 2019 7:33 am EST

We're sorry to hear your complaint. Please email us at cs@singles50.com to resolve this issue. Thank you in advance.

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Be2
,
Mar 04, 2019 7:34 am EST

We're sorry to hear your complaint. Please email us at cs @singles50.com to resolve this issue. Thank you in advance.

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Be2
,
Feb 12, 2019 8:25 am EST

Please contact us at cs@be2.com to resolve this matter, we do comply with all legal requirements and stopping a payment may result in further action. We look forward to receiving an email from you, so that the matter can be resolved appropriately.

ComplaintsBoard
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8:53 am EST
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Singles50 premium subscription

I have been charged an amount of GBP 80.18 (EUR89.70, VRATE 1.1495 FGN PUR FEE 2.15)
The date of the transaction is 29/01/2019.
Supposedly i subscribed on 27/10/2019 @ 16:25.
I maintain I did not make this subscription - I recall that i was taking a bath from 16:15 until 16:50. For reference my e-mail is [protected]@outlook.com.

You will see that the above tranasaction includes an 'FGN PUR FEE'... this suggests that i was out of the UK at the time. I confirm i have not been out of the UK since 25/10/2019.

I have contacted my bank's fraud department and they have requested that I contact you.
I request a full refund of the above amount - i have no need of the services you appear to offer (you should be aware that i am a happily married old age pensioner!

Please look into this matter and advise via the above e-mail

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Be2
,
Mar 27, 2019 7:43 am EDT

Hi Mike Finnemore, please email us at cs @singles50.com putting complaintsboard.com in the subject header so that we can look into this issue in more detail. We cannot discuss or see any personal payment details on this public forum, as you will see your email has already been blocked. Thanks in advance, your singles50 customer service team.

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6:49 pm EST
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Singles50 online dating service

I signed up for a 4 week trial period with singles50 site for $29.00...They then proceeded to deduct $99.00 NZ$ from my credit card...I called my NZ bank cancelled my credit card informed them of why and sent many emails to singles50 expressing my dissatisfaction... I informed them via email that I had cancelled my credit card to ensure they could not access further funds...this was in Dec 18...after following procedure on their site of how to cancel to ensure you met terms and conditions I prepared a cancellation letter attempted to try and fax to the number given and after 10 attempts of being constantly busy I emailed them on the 6th January well ahead of my 14 day period for renewal...They responded told me I could send a letter of cancellation via email of which I did but they never replied to this other than an automated message to to say they would get back to me within 3 working days...The next thing I know on the 21st January 19, they have attempted to deduct a further $300 NZ$ for a further 3 months after no acknowledging my cancellation letter...I received an email of demand/they use stand over tactics/bullying, informing me that they would set a collections agency onto me...If this continues I am going to report them to the NZ Commerce Commission a government body for protection of consumer rights and try and have them blocked from trading in NZ...I believe they are taking advantage of the fact that I am remotely located...this is disgusting and unethical behavior from any company and they should be shut down or at the very least investigated...please be aware and stay clear...

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Be2
,
Mar 27, 2019 7:43 am EDT

If you still have an ongoing complaint please email us at cs @singles50.com, putting complaintsboard.com in the subject header. on behalf of the singles 50 customer service team.

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7:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 same company; dating scam

I'm posting this and hoping it will help others by not falling into this companies total scam. I'm amazed with all the reviews (something I should have checked prior) that this Company has not been brought to Justice. I can only imagine the amount of money they are scamming people daily and for several years?

Good Evening Mr Bell, (this is the first time in over 30 emails, both acknowledged and or sent back as no service, that I have a NAME of your contact)

I won't be taking too much of my time replying to you email.

Your company is a total scam and I can't even try to imagine how much money you have scammed people in your years of trading.

If you refer back to my "account"? - I'm not supplying you with any reference, please do that yourself, you will notice I "tried" to contact your company on several occasion last year with little or no reply (except a standard letter), not even acknowledging my concerns.

You and I know you scam people by asking them to take a trial, then knowingly no there is no way to cancel the subscription. I found out that you had taken over 700euro from my bank account last year.

You won't be getting anymore…

I have informed my Bank, their Fraudulent Division of your tactics and put a stop on paying g you and your company anymore of my money.

I also informed the Irish Garda Fraud Squad (showing them the 100's of reviews your company has and the people you have scammed)

As I work in the Media & Radio/TV, I've also informed other sources of your "tactics". Facebook has also been informed.

Unlike your company, I have payed you the courtesy (although you certainly don't deserve it) by replying to your bullying tactics.

If I hear fro you again or if you try to take any money from my account, I will be the one sending you the solicitors letter. (which I'm sure you receive every day.

No doubt, your company will continue to scam ordinary citizens our of their hard earned cash, but I hope some day you will be caught and given the justice you deserve.

You won't be hearing from me again and I hope never to hear from you.

K

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8:49 am EDT
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Singles50 dating service company

This dating company appears to be a total scam. It let's you register for a 14-day trial and promises that your subscription is automatically ended and it's only later that you suddenly have access to very different terms and conditions. They then take 99.99 a month from your credit card under a different name (be2 S.a.r.l) . The company is registered in Luxembourg which makes it even more difficult to terminate the contract.
The instructions to terminate are misleading and unnecessarily complex. This company is a total scam.
I never once had a contact/date and there were no realistic matches. It looks like they use fake profiles with beautiful faces to attract you to their site.
Don't sign up because once you have, it's very difficult to end the contract. I ended up blocking payments through my bank.

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Be2
,
Mar 27, 2019 7:39 am EDT

Please contact the customer service team by emailsing us at cs @singles50.com putting complaintsboard.com in the subject header and we will look into your individual accounts. We cannot discuss personal payment details on this public forum. We can confirm that we part of be2 SARL, hence why payments will be from be2. Thanks in advance from your singles50/ be2 customer service team.

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Fleur Davey
, US
Jan 29, 2019 4:01 pm EST

Same just happened to me they took full year out
Anyone got refund

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LoStraniero91
, US
Dec 09, 2018 9:17 pm EST

Same happened to my mom.
They are not getting away with that...

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5:52 pm EDT
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Singles50 subscription refund

I dont think this is a legit site. email address and fax number does not work. the number that can contact +61 [protected]. does not work eighier. well doesnt seem to be.
there address
be2 s.a. r.l.
13 rue du commerce
l-1351 luxembourg
luxembourg
the site look legit. but no way of contacting costomerservices on line txting otherwise.
cant even stop a renewl.
I did 6month for 299.76 via credit card
thinking it legit site been by telecom play store.

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10:20 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Singles50 - dating site

I found this site through a promoted post on instagram. I signed up and was required to subscribe to a free trail with automatic renewal after 4 weeks at a fee of €18.64. It clearly states in terms and conditions that if you are not satisfied with the site you cancel the automatic direct debit. I quickly discovered that the site is a scam and when I attempt...

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