Singer Specs and Three Rivers Optical Services / Sub par Service
Nature of service: Replace left lens on existing pair of glasses
Time frame given by Singer Specs: 7-10 days.
It took 34.
Alleged Problems: Application of Anti Reflective Coating failed 3 to 4 times causing massive delays.
Singer Spects contracted these out to Three Rivers Optical (who contracted it out to a third and then fourth source which were unnamed.. in fact when I spoke with Michael at Three Rivers he not only REFUSED to give me the names, but REFUSED to give me ANY information at all. Very unprofessional and unacceptable).
I subsequently informed Singer Specs that to whom they contract their services is a DIRECT reflection on THEIR business. He assured me that this was an isolated incident. I assure you that it is not. Please look for yourselves on complaint sites such as this, as well as Yelp.com and others (if you merely google singer specs you will see a few right off the bat). I wish I had done so before giving them my business.
Only AFTER citing my severe disatisfaction and dissapointment with the service did the manager give a paltry 15 % discount. It was never offered prior.
When did companies decide that they DESERVED the same compensation for a job well done (or done at all)and a job barely done and frought with problems (taking 3-4 times the time)? What incentive do they have to do their jobs correctly and in a timely manner?
And to top the whole thing off, when the glasses were finally returned to me, the lens that they replaced had tiny marks all over it. I now have to return to their shop and find out why after all this time the lens is in the state that it is in.
I was also informed by my optometrist, that as a result of not having my glasses (and having to wear my contact lenses for every waking hour of the day) I now have swelling on BOTH my corneas. Bravo Singer Specs.. Bravo.
One of the WORST retail experiences EVER.